Care UK in Greater Manchester | 5 Care Homes

Review of
Oakfield Croft
from Pete T (Son of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My mum has recently been taken into Oakfield Care Home, the staff have been brilliant with her helping her settle in they are polite professional and caring, the building is lovely and modern, rooms are well maintained food is excellent, considering how upsetting it can can be moving a loved

one into care they have been brilliant, too many brilliant staff to list.

Reply from Hannah Story, Home Manager at Oakfield Croft

Thank you very much for taking the time to leave us feedback about your experience.
Weâ€™re so pleased to hear that our team at Oakfield Care Home has helped make the transition smoother for your mum. At Oakfield Croft Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Care UK team

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Review of
Halecroft Grange
from John G (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Thank you. Moving mum to Halecroft has been a revelation. An amazing environment with the most kind and attentive staff. As a concerned family looking for a safe and happy environment for a parent who had been through a pretty miserable 13 months we could not be happier. Mum is in the best possible

environment to support her in old age. From the spotless rooms and common areas through to the gardens, library and the car park Halecroft is a new home that any family would be proud of. We are greeted by name on every occasion. Mum loves the company of others, the trips out and the food in the bistro.

A special thanks to the customer relations manager for his exceptional customer service and care. The floor manager was brilliant in getting mum settled and managing a difficult transition into her new environment and making sure all the necessary support was in place. All the carers on the first floor have been exceptional. Everyone on the front desk greets you with a smile and genuine hello. A superb well lead team.

Reply from Hannah Story, Home Manager at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.

At Halecroft Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We're especially pleased that she's enjoying the company, outings, and bistro meals. Your appreciation means a lot to us, and we'll be sure to pass your kind words on to the whole team.

Many thanks the Care UK team

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Review of
Halecroft Grange
from John D (Son of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

Mum has been a resident at Halecroft Grange since August 2023 initially to be with dad who was discharged from hospital into care with mobility and mental capacity issues but sadly passed away in early 2024. Initially mum considered her stay to be temporary, just to be with dad at his end. However,

through the devotion, professionalism, kindness and caring nature of the wonderful staff and management I am delighted to say that mum has come to fully embrace all that Halecroft Grange has to offer, has made many friends amongst the residents and is now proud to call it "her home".

If there is anything I wish to discuss I very much appreciate the open door policy, willingness to listen and determination to promptly resolve any issue. Nothing is too much trouble.

My overall experience with the home remains outstanding and I have no concerns for the safety, wellbeing and security of mum. At first sight the home may appear expensive but in my my view it represents very good value indeed.

Reply from Shahvez Tauqir, Home Manager at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review of
Halecroft Grange
from Susan F (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

From the outset the quality and professionalism of each and every member of the staff is exemplary. Each individual knows their role and responsibilities which they undertake at the highest level, and the focus at Halecroft for everyone are their clients and their families. From the moment you step

inside you know it is a very special place. It is immaculately clean, the residents are all happy and settled and really embrace all that is on offer to them. The wraparound care and support is just as it should be and exactly what you want for your loved one. The food is carefully planned and is plentiful and nutritious to ensure the health and wellbeing of the community. We know mum is happy and safe and all her individual needs are met, which in turn gives us total peace of mind. An amazing team doing an amazing job! Thank you!

Reply from Holly Cole, Home Manager at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time for leaving us a review and your wonderful words,
Many thanks the Care UK team.

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Review of
Halecroft Grange
from Nat P (Daughter of Resident) published on 11 February 2025

Submitted via Website • Report

Overall Experience

My mum wanted to try respite in a care home, and after looking at a couple of homes, Halecroft stood out. The staff were very welcoming and assisted in making my mum comfortable which was very helpful as my mum was quite anxious about the experience. There was truly individualistic care offered by all

the staff. The food had not been particularly appetising initially, however, this had already been recognised, and a new chef started whilst she was there. The food quality was excellent following this.

There were staff available when needed, and the home was warm, clean and comfortable. There were a variety of activities on offer, but my mum also liked that she could pick and choose activities of her choosing and have the flexibility of food in her room if she wasn't feeling well. I was very impressed with the communication from the staff, particularly the new customer relations manager in helping me navigate the introduction to care and also in managing my mum's anxieties.

Reply from Holly Cole, Home Manager at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.

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Review of
Halecroft Grange
from Gail B (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Christmas at Halecroft Grange was fantastic, everyone made such an effort to give the residents the best time. From the huge tree in reception to the decorations, the daily activities and the vast amounts of food. To name but a few, mum attended quizzes, parties, choirs, had singing around the piano

and went to the market stalls set up in reception.
It's so lovely to see mum living her best life and surrounded by lovely people, she has a better social life than me! I wouldn't want it any other way. Thanks to all.

Reply from Holly Cole, Home Manager at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and kind words,
Many thanks the Care UK team.

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Review of
Abney Court
from H H (Sister of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

The exact amount of medication was handed in on arrival. At the end of the stay unused medication was handed back showing that on a number of days the medication was not administered. Both eye drops and blood thinners. His left foot was very swollen and our attention on pick up was not drawn to this.

Reply from Samantha Debenham, Reviews Team at Abney Court

Thank you for taking the time to leave feedback for Abney Court. I am very sorry to read of your experience at Abney Court. We would like to have the opportunity to investigate this further. Please can I ask you to contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. Best wishes.

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Review of
Abney Court
from Roger F (Son of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad arrived at Abney Court in November after multiple visits to the hospital. The move went well with management and care staff making this possible. Any queries or issues have been addressed and the care staff have approached me and my sisters to notify us of any concerns they have had with my dad's

care.

Reply from Hannah Story, Home Manager at Abney Court

Hi Roger, thank you very much for taking the time to leave us feedback about your experience.
We're pleased to hear that your dad's move to Abney Court went smoothly and that our team has been supportive throughout. At Abney Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Care UK team

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Review of
Abney Court
from Maureen B (Wife of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

The home is beautiful and the staff are caring and compassionate. Everywhere is spotless and safety is excellent. The food looked and smelled wonderful. Certainly, this is a wonderful home.

Reply from Erminia Anglesea, Reviews Team at Abney Court

Hi Maureen. Thank you very much for taking the time to leave us feedback about your experience at Abney Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Kind Regards.

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Review of
Riverside
from Peter B (Nephew of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My aunt was a resident at Riverside from May 2023, having been moved from another nursing home to be closer to ourselves. The experience of Riverside, from day one, has been exemplary with all the staff ensuring my aunt was well dressed, clean and ensuring her dietary needs were met, even when she had

gone off standard food and was on liquid supplements. She had dementia and found it difficult to communicate but the way the staff spoke with her was a joy to watch her face light up when she was spoken to. When medical issues occurred, her care was forefront and I and my partner were informed at all times until she passed away very recently. The funeral directors also passed on to me how respectful all the staff were when my aunt was taken into their care. So very touching. This venue is excellent and highly recommend it to anyone.

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Review of
Oakfield Croft
from M W (Friend of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience

My friend moved into Oakfield in October. We had visited their company and cuppa events many times and found the staff exceptionally friendly and supportive. The rooms are nicely decorated and spotless. All staff have been immensely helpful and caring. They understand my friend's needs and they have

got to know him and his needs to enable a comfortable transition into care.

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Review of
Abney Court
from Ouida U (Daughter of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience

Thanks to Abney Court Care Home for allowing our family to host my dad's 93rd birthday party so he could spend it with his wife, a celebration that always took place when my mum was still living at home. The gathering was filled with love, laughter and cherished memories. It is the moments like these

that remind us of the warmth of family and the joy of being together. This makes such a difference to my mum and dad as she navigates her journey with dementia. The family are truly grateful for the support you show every day.

Reply from Reviews Team, Reviews Team at Abney Court

Thank you so much for your feedback. Here at Abney Court we welcome the family to continue to celebrate special occasions with their loved ones. I'm glad you enjoyed the party!

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Review of
Riverside
from Chelsea M (Granddaughter of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience

Myself and my family would like to thank all the staff at Riverside Care Home for caring for both of my grandparents over the last few months. Especially this last week during the end of my Grandads life. The care, compassion, and commitment of all staff have been outstanding. Both day and night staff

have made us feel comfortable, relaxed and well looked after during the difficult time. We continue to thank them for the ongoing care they are giving to my Grandma and the support she is receiving during her grief. Special thanks to all the team. You made our difficult situation easier and without you all looking after us we don't know what we would have done.

Reply from Cavell Farnell, Reviews Team at Riverside

Thank you very much for taking the time to leave us feedback about your experience. At Riverside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Riverside
from D L (Daughter of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

The care and love my Mum receives is amazing.
They can not do enough for her.
And respect and respond to Mum's needs.
They are all lovely and always are very caring and helpful with Dad whom is there visiting Mum. Thank you.

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Review of
Riverside
from E S (Daughter of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

Thought my mum was going into a loving care home but that was not the case. More regimental feeling as opposed to a homely feeling. I lost my mum in Sept 24, was a peaceful passing and she is now at rest, which is the comfort to this day I have, as she had me and my husband by her side. Staff and management

wanted the funeral date but no show from anyone to represent Care UK or Riverside was very saddening for me. Please choose wisely when looking at care homes for your loved ones.

Reply from Samantha Debenham, Reviews Team at Riverside

I would like to start by offering my sincere condolences on the loss of your mum. Please know our thoughts are with you during this difficult time. I am sorry to read you felt it was regimented rather than a homely feel and nobody had attended the funeral to represent from the home.
After discussing this with the home in more detail, we understand that there was miscommunication for the funeral date for your mum, which unfortunately resulted in the home team not being able to attend. We understand that the team at the home sent flowers and were also in receipt of boxes of chocolates from the family as a way to thank the team, which they were really appreciative of.
At Care UK we hold ourselves to high standards and I am sorry you feel we did not meet your expectations. We will always strive to improve and take on feedback. If you wish to discuss this in any more detail please do not hesitate to contact our Compliments and Complaints Team. You can contact them on complimentsandcomplaints@careuk.com

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Review of
Halecroft Grange
from Joanna A (Daughter of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

My father has just passed away a few days ago at Halecroft after a short illness. The care of the staff and respect have been second to none. The dignity and respect, they gave him, and us as a family, has been amazing. Kindness beyond words to him and us.
During his time at Halecroft, a total of 11

months, he was so happy and settled there. he thoroughly enjoyed all the activities, and the food too.
A very big thank you to all the staff.

Reply from Shahvez Tauqir, Home Manager at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.

At Halecroft Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many thanks the Care UK team

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Review of
Ladybrook Manor
from Julie W (Daughter of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

My mother has been in Ladybrook Manor for 18 months now and I am very happy with the care and service provided. The facilities in the home (eg activities, coffee lounge) make it a pleasant environment to live and to visit. The staff are friendly and helpful.

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Review of
Ladybrook Manor
from J R (Daughter of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

The staff at Ladybrook are amazing, always welcoming and have the time of day for you, no matter what level the staff are. My mother is treated as part of the family at Ladybrook and is happy in her home.

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Review of
Abney Court
from J M (Relative of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Beautiful place. Very clean and comfortable. Great garden. Warm and welcoming.

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Review of
Ladybrook Manor
from Michael M (Grandson of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Our Grandad came here in December 2023 and was not in a good place both mentally and physically. Following multiple accidents at his home and long stays in the hospital, Grandad accepted that change was needed and we got him discharged from hospital directly to the home. Grandad was unable to walk safely

at this time. The process was so easy and well coordinated by the team and I am pleased to say that Grandad is enjoying his life here. He is happy, well fed and supported by the team.
Through his mobility classes we are pleased to say that he back on his feet and walking. The team here are brilliant and always available to have a chat about anything. He even gets his fresh oatcakes from Staffordshire!

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Care Homes Owned by Care UK in Greater Manchester

Care UK Locations in Greater Manchester (5)

Care UK Reviews in Greater Manchester (413)

Oakfield Croft

Halecroft Grange

Halecroft Grange

Halecroft Grange

Halecroft Grange

Halecroft Grange

Abney Court

Abney Court

Abney Court

Riverside

Oakfield Croft

Abney Court

Riverside

Riverside

Riverside

Halecroft Grange

Ladybrook Manor

Ladybrook Manor

Abney Court

Ladybrook Manor

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