Care UK in Kent | 4 Care Homes

Review of
Weald Heights
from L D (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

My father has dementia & has been a resident at Weald Heights since December 2024. We have found everyone to be kind, friendly & welcoming to Dad & all our family. He has received excellent care & all the staff have worked very hard to find ways to engage him & keep him occupied. The activity programme

is amazing & offers something for everyone. Dad has paritucally enjoyed the wonderful singers & musicians. The food is excellent & we all enjoy the delicious cakes in the cafe when we visit Dad. We feel Dad is extremely well looked after & treated with dignity at all times. Thank you to everyone at Weald Heights.

Reply from Amelia Moore, Home Manager at Weald Heights

Thank you very much for taking the time to leave us feedback about your experience.

We are delighted to hear that you and your father are happy with all the facilities at Weald Heights. We do pride ourselves in the offering the best of care and your comments are extremely important to us.

Thank you again.

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Review of
Weald Heights
from E G (Wife of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident of Weald Heights since late December 2024. During this time, he has been treated with dignity and kindness by all the staff, and although he does not want to join all the activities, he does enjoy the musical afternoons and namaste sessions. He enjoys visits to the cafe

and short walks in the garden. I am very pleased with he care he is receiving and I enjoy my visits to see him as I am met with a welcoming smile and happy greeting from all the staff.

Reply from Amelia Moore, Home Manager at Weald Heights

Thank you for leaving feedback about Weald Heights.

We are delighted to hear that your experience with us has been a positive one and that you and your husband both benefit from the care and kindness offered by our team.

Thank you again for your valued comments - these are much appreciated.

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Review of
Montfort Manor
from Pauline C (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

I am incredibly grateful for the exceptional care and attention my mother receives. From the moment we first visited, we felt welcomed by the friendly and professional staff. The facility is warm, inviting, and impeccably maintained, creating a comfortable and homely environment that puts residents

and their families at ease.
The staff at Montford Manor goes above and beyond to ensure my mother's needs are met. They are always responsive, kind, and patient, treating each resident with respect and dignity. I'm especially impressed by the personalized care plans tailored to each individual, which ensure that my mother's needs are always addressed. Additionally, residents' activities and social programs offer various engaging and fun options.
Montford Manor has exceeded our expectations in every way. Knowing that my mother is in capable and compassionate hands brings our family peace of mind.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you so much for your kind and thoughtful review.
We are absolutely delighted to hear how welcomed and supported you have felt since your first visit to Montfort Manor. Its wonderful to know that our teammates efforts to create a warm, homely, and person-centred environment have made such a positive impact on both you and your mother.
Your recognition of our staffs compassion, professionalism, and attention to individual care means a great deal to us. Ensuring every resident feels safe, respected, and engaged is at the heart of everything we do, and we are so pleased to hear this has given your family peace of mind.
Thank you again for your lovely words as they truly mean the world to our whole team.
Warmest regards,
Customer Relations Manager
Montfort Manor Care Home

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Review of
Weald Heights
from Gill K (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Following a health scare my father chose to move to Weald Heights having seen the tremendous care my mother received when she was there. He knew he would be safe and happy and well looked after.
At Weald Heights he really felt at home. He loved the staff and the feeling of companionship he gained

from all those around him. He loved the reception room where he could read his papers and see the world by.
But when his health took a downturn that was when we were simply in awe of the care that was provided. My father was so well looked after 24 hours a day, he was very old school and the respect with which he was treated was wonderful. He might have been physically frail but mentally he was switched on throughout and he would always tell me how well he was being cared for.
Losing my father was incredibly sad but thanks to everyone at Weald Heights it was never distressing and we knew that my father passed with love and dignity. We could not have wished for anything more.

Reply from Amelia Moore, Home Manager at Weald Heights

Thank you very much for leaving us such a wonderful and touching review.

On behalf of all the team at Weald Heights, it was an absolute pleasure to care for both your parents. They are still very much in our thoughts. A memorial service is being held in their memory for staff and residents to attend.

We hope that you will remain in touch with all of us at Weald Heights. You are very welcome at any time.

Thank you again.

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Review of
Weald Heights
from Tom K (Son-in-law of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

The staff at Weald Heights could not have been more dedicated to the care of my father in law for 18 months until he passed over. He was treated with such kindness and dignity throughout his stay. The whole team are top quality and the facilities are brilliant. We visited at different times each day

and were always greeted by professional, motivated staff members.

Reply from Amelia Moore, Home Manager at Weald Heights

Thank you very much for taking the time to leave us feedback about your experience.

At Weald Heights Care Home - Care UK we set high standard for ourselves, so we are delighted to hear that your father in law was treated with dignity and kindness and that you were always made to feel welcome.

Thank you again for your review - your comments are much appreciated.

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Review of
Weald Heights
from Jeremy S (Son of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

My mother was a resident a few years ago and her experience was so good that when it came time for my father to consider assisted living, there was never a question about where he wanted to live. The home is in a fantastic location with excellent facilities, all fantastically well maintained, but it's

the staff that make it so special. Incredibly high standards, all exceptional professional, kind and thoughtful which creates a wonderful atmosphere for residents and visitors alike. Truly outstanding !

Reply from Amelia Moore, Home Manager at Weald Heights

Thank you for taking the time to leave a review. We are extremely grateful for your positive feedback and delighted that both your parents and your family had nothing but praise for the care and facilities at Weald Heights.

We will ensure that your comments are passed to our team. Thank you again.

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Review of
Weald Heights
from Yvonne P (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

After a week in hospital, Dad moved into Weald Heights 3 months ago. He has mixed dementia and doesn't know where he is, but is happy there and very comfortable. The care is outstanding and very professional. Every staff member is so kind, caring and welcoming. They have gone to great lengths to get

to know Dad and us, and to find out what makes him tick and what might keep him engaged and occupied. They have even set up an 'office' for him in a corridor, where he can 'go to work'. The food and facilities are excellent. Dad likes going with us to the café and chatting to whoever is there, and has recently enjoyed coffee outside on the patio. The daily entertainments programme is fantastic, with one-to-one chats and garden walks, crafts, physical exercises, hand massage, amazing singers and musicians, and escorted minibus outings. We feel that Dad is being superbly looked after with dignity. We have no hesitation in recommending Weald Heights. A big thank you to all the wonderful staff.

Reply from Amelia Moore, Home Manager at Weald Heights

Thank you very much for taking the time to leave us feedback.

We are delighted to hear that your experience with us has been a positive one and that Dad has settled well to his new environment and is benefiting from all the care facilities at Weald Heights.

Providing the best possible care is of utmost importance to us and your valued review is much appreciated. We will ensure that your your lovely comments are passed on to our team. Thank you again.

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Review of
Weald Heights
from Liz L (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My mother has adapted well to her new environment The staff are very caring, helpful and friendly She is always well dressed with her clothes washed and ironed with none ever going missing! The nursing care is exceptional providing regular feedback She joins in varied activities and musical events on

a regular basis From the moment you enter Weald Heights you are made to feel welcome My mother is very happy in her new home

Reply from Amelia Moore, Home Manager at Weald Heights

Thank you very much for taking the time to leave us feedback about your experience.

We are delighted to hear that you are happy with the care facilities at Weald Heights and that your mother has settled well to her new home. At Weald Heights, we set high standards of care and are grateful for your comments around our nursing care, communication and activities. We will ensure that your review is fed back to our team.

Thank you again.

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Review of
Invicta Court
from Jo C (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

I really can't put into words the level of excellence my mum received at Invicta. From first contact at the moment we needed to seek help for her, all the team were exceptional. Caring, friendly, supportive, simply a lovely group of skilled and sensitive people giving their absolute best to care for

and honour the needs of people in their older years. All through mum's time at Invicta, the standard remained the same. One of the things a family needs most at such an emotional time is to be able to trust and rely on good people who really care, and Invicta met every single need - both mum's and family's - with support and sensitivity. Thank you to everyone, we're so glad we made the decision to come to you.

Reply from Jaime Jukes, Customer Relations Manager at Invicta Court

Thank you so much for your heartfelt words. We are truly honoured to have been able to care for your Mum during such a significant time. It means the world to us that you felt supported, not only in meeting Mum's needs, but also in providing the reassurance and care that you and your family deserved. Our team is committed to delivering the highest standard of care, and it's wonderful to know that you experienced that every step of the way. Thank you for entrusting us with your Mum's care, we are so glad you made the decision to come to us, and we will always be here for you and your family whenever you need.

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Review of
Invicta Court
from Karen H (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

My Step-Father went into Invicta Court in January 2025 and things could not have gone better. As a family we were very anxious and concerned regarding my step father settling in, but all worries were eliminated from day one. Not only is the home so new, clean and modern but the staff are second to

none. They all work as a unit and familiarise themselves with residents immediately. It is so refreshing when we visit to see staff members acknowledging residents by name and actually caring. The home caters for residents as though they are 'home from home' and the variety of activities on offer every day is fantastic. As soon as you enter the home you feel the light, happy atmosphere and how alive and buzzy the place is, there isn't anything dull, dirty or depressive that you so often find in care homes to alarm you. We have nothing but praise for this fantastic home!

Reply from Jaime Jukes, Customer Relations Manager at Invicta Court

Thank you so much for your heartfelt feedback! We are delighted to hear that your stepfather's transition to Invicta Court has been such a positive experience for both him and your family. It's wonderful to know that our team are dedication, warmth, and commitment to creating a true home from home have made such a difference. Your kind words mean the world to us, and we will be sure to pass them on to the team. If there is ever anything more we can do, please don't hesitate to let us know!

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Review of
Invicta Court
from A K (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

Since arrival to Invicta Court, Mum has been made to feel welcome and part of the Invicta Court 'family'. She has been beautifully cared for and shown dignity and respect. Staff are professional, polite and cheery. Mums individual needs have been met with care and compassion. This has been a difficult

time for Mum, settling into her new surroundings and challenging due to her dementia and initial reluctance to leaving her own home. As a family, it has been an anxious time, but we feel that we have been listened to. We feel able to communicate our concerns and worries openly. The lifestyle team make an effort to encourage and include mum with the activities on offer- unfortunately she is not always receptive to joining in. However, if coaxed and persuaded, mum has enjoyed the activities she has attended so I do feel it is in her best interests to keep trying to encourage her to join in. Invicta Court is a lovely environment within which to visit mum- calm, happy and welcoming.

Reply from Jaime Jukes, Customer Relations Manager at Invicta Court

Thank you so much for your kind words. We are truly delighted to hear that mum has felt welcomed and cared for at Invicta Court. Transitioning to a new environment can be challenging, and we appreciate the trust you have placed in us during this time.

Our team is dedicated to providing compassionate and dignified care, and it is wonderful to know that you feel listened to and supported. We will continue to encourage mum to participate in activities at her own pace, ensuring she feels comfortable and engaged.

Your kind words mean a lot to us, and we are grateful to be a part of your mums journey. If there is anything more we can do to support her or your family, please don't hesitate to reach out.

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Review of
Invicta Court
from L C (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

We are so delighted with the care our mother has received at Invicta Court, from the carers to the lifestyle team, who provide events all day every day to suit all needs, the nurses, the wider support team, management, reception and admin, the chef also does a wonderful job. The rooms and facilities

are first class and I feel like I'm visiting her at home. The gardens are delightful, a lovely place to relax and spend quality time during the summer months. We especially enjoy spending time together at the Bistro, to catch up and have a coffee or a cup of tea and cake. My mother's quality of life has improved 100% since arriving last summer.

Reply from Jaime Jukes, Customer Relations Manager at Invicta Court

Thank you so much for your wonderful feedback! We are truly delighted to hear how happy you and Mum are with Invicta Court. Our team takes great pride in providing a warm, welcoming, and engaging environment, and its heartwarming to know that their dedication has made such a positive impact on Mum's quality of life.

Its lovely to hear that you enjoy the beautiful gardens and the Cafe creating spaces for families to connect and make special memories together is so important to us. Your kind words mean the world to our our entire team who work tirelessly to make Invicta Court feel like home.

Thank you again for your support we look forward to continuing to provide the very best care for Mum!

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Review of
Invicta Court
from Sue P (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My mother came to Invicta Court in August 2024. She was reluctant at first but all the staff were so welcoming it wasn't long before she settled in. The rooms are light and airy, spacious and kept spotlessly clean. The lifestyle team put on a wide range of activities for those who are interested to

join in. The meals are fantastic and served in the dining rooms or in mums room depending on her mood.
The gardens are beautifully maintained with plenty of seating for those warmer days. All the staff at Invicta Court are warm and friendly and clearly care so much about the residents, from the kitchen staff, admin staff, maintenance team to all the carers, nurses and lifestyle team. The leadership team are extremely efficient, professional and warm. I have no hesitation in recommending Invicta Court and know mum is receiving the best care.

Reply from Jaime Jukes, Customer Relations Manager at Invicta Court

Thank you so much for your kind words and thoughtful review. We're delighted to hear that Mum has settled in well at Invicta Court and that she feels comfortable and cared for. Our team takes great pride in creating a warm and welcoming environment, and it's wonderful to know that their dedication has made such a positive impact.

It's also lovely to hear that you appreciate the activities, meals, and beautifully maintained surroundings we strive to make every aspect of life here enjoyable and fulfilling. Your recommendation means the world to us, and we are so pleased that you have confidence in the care we provide.

If there is ever anything more we can do to support you and mum, please don't hesitate to reach out. Thank you again for your kind words!

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Review of
Invicta Court
from S L (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Overall I am very pleased with the home. All staff are very friendly and most know our names. They provide a good menu and activity schedule. The home is spotlessly clean and the laundry service incredible. The head nurses really know their residents, they never need to refer to notes etc for their

care or medication if asked. My only concern is that maybe a little bit more one to one in depth chat would be good for the mental wellbeing.

Reply from Samantha Debenham, Reviews Team at Invicta Court

Thank you for sharing your feedback. We're happy to hear you're pleased with the care and services we provide at Invicta Court. We understand the importance of mental wellbeing, and we appreciate your comments in regard to implementing more one-to-one in-depth conversations. Your input is truly valued, and we are dedicated to making sure that all residents receive the best possible care.

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Review of
Invicta Court
from H C (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Mum moved into Invicta last January after living in her own home for in excess of 60 years. She settled very quickly, probably in part to all the extremely caring staff, from the Home Manager to the cleaning and maintenance staff. Activities are arranged each day and outings feature in the home's timetable

in their own minibus 2 or 3 times a week. Relatives are warmly welcomed and encouraged to join in activities with the residents. Activities are based around special days. Such as Valentine's Day, Saint's Days, VE Day etc. Relatives can book private rooms to eat with the residents too.

The premises are superb and reflect the local area in the names of the three suites. For example William Hazlett Suite, plus the Cobtree Cafe and Fremlin Bar.
Films are shown each week in the Fremlin Bar. The garden is well tendered and residents are able to help with gardening and planting out. The Cafe is warm and friendly and stock with various drinks and nibbles for everyone to enjoy.

Reply from Jaime Jukes, Customer Relations Manager at Invicta Court

Thank you very much for taking the time to leave us feedback about your experience. At Invicta Court, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Montfort Manor
from A R (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

We are 100% satisfied with our mother's experience as a resident at Montfort Manor. We are confident that the care she receives is kind and professional. Her surroundings are of a very high standard and meals are exceptionally good. The lifestyle team goes above and beyond with varied activities and

the atmosphere is always easy and welcoming. Communication is easy and response to any questions is immediate, would thoroughly recommend.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you so much for your wonderful review!
We are delighted to hear that your mother is happy and well cared for at Montfort Manor.
Our team takes great pride in providing a warm, supportive, and engaging environment for all our residents. It's lovely to know that our efforts are appreciated, and we will be sure to share your kind words with the team.
If there is anything more we can do, please don't hesitate to reach out.
Thank you for your review.

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Review of
Weald Heights
from Charles H (Friend of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Visited Weald Heights to visit an old friend. I found the home to be very welcoming and friendly. The staff were professional and dealt with me and my friend with care and dignity. I was able to take tea and refreshment in comfortable surroundings. The staff appear highly motivated and happy in their

work.

Reply from Amelia Moore, Home Manager at Weald Heights

Hi Charles, thank you very much for taking the time to leave us feedback about your experience. At Weald Heights Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Montfort Manor
from K M (Daughter of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

It was a difficult decision to move Dad into residential care but it became impossible to keep him at home as his dementia progressed. The staff guided me carefully through this process and at all times have been wonderfully helpful and welcoming. Dad settled well and every effort was made to incorporate

him into the home community. The family and I feel that he was looked after very well and the care and respect with which he and we were looked after as he left us was immeasurably kind at a very difficult time. Thank you.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you for sharing your experience and for your kind words. We understand how difficult the decision can be, and we are so glad that we could support you and your family through this journey. It means a lot to us to know that your dad was well cared for and that you felt supported during such a challenging time. We truly appreciate your trust in us, and we send our heartfelt condolences to you and your family. If there is anything we can do, please don't hesitate to reach out.

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Review of
Montfort Manor
from S P (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

After breaking her leg badly just before Christmas 2024, my mother spent two weeks after her stay in hospital to begin her recovery. I can't thank all your staff enough for all the professional and friendly care you provided.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you so much for your kind words. We're so pleased to hear that your mother had a positive experience with us during her recovery. Our team takes great pride in providing professional and compassionate care, and it is wonderful to know that this made a difference for her. Wishing her continued strength and good health, and please don't hesitate to reach out if we can support you in any way.

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Review of
Weald Heights
from J D (Daughter of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

Great experience from the initial phone call to ask for respite for 2 weeks in 1 week's time. The positive response from a particular member of staff organised very efficiently. Lovely warm reception on our arrival. Reception staff, carers catering staff, and nurses are very caring, responsive, and

kind. My father felt well looked after and it aided his recovery after a hip operation. The food was excellent, he loved talking about what he'd eaten. The cafe is a lovely place for us all. Thanks. Great experience, would recommend it to all.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you for taking the time to leave us a review about your experience. We are delighted to hear that your father had a positive respite stay and we will ensure that your comments are passed on to all the team. Thank you again.

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