Care UK in Kent | 4 Care Homes

Review of
Invicta Court
from Jo C (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

I really can't put into words the level of excellence my mum received at Invicta. From first contact at the moment we needed to seek help for her, all the team were exceptional. Caring, friendly, supportive, simply a lovely group of skilled and sensitive people giving their absolute best to care for

and honour the needs of people in their older years. All through mum's time at Invicta, the standard remained the same. One of the things a family needs most at such an emotional time is to be able to trust and rely on good people who really care, and Invicta met every single need - both mum's and family's - with support and sensitivity. Thank you to everyone, we're so glad we made the decision to come to you.

Reply from Jaime Jukes, Home Manager at Invicta Court

Thank you so much for your heartfelt words. We are truly honoured to have been able to care for your Mum during such a significant time. It means the world to us that you felt supported, not only in meeting Mum's needs, but also in providing the reassurance and care that you and your family deserved. Our team is committed to delivering the highest standard of care, and it's wonderful to know that you experienced that every step of the way. Thank you for entrusting us with your Mum's care, we are so glad you made the decision to come to us, and we will always be here for you and your family whenever you need.

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Review of
Invicta Court
from Karen H (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

My Step-Father went into Invicta Court in January 2025 and things could not have gone better. As a family we were very anxious and concerned regarding my step father settling in, but all worries were eliminated from day one. Not only is the home so new, clean and modern but the staff are second to

none. They all work as a unit and familiarise themselves with residents immediately. It is so refreshing when we visit to see staff members acknowledging residents by name and actually caring. The home caters for residents as though they are 'home from home' and the variety of activities on offer every day is fantastic. As soon as you enter the home you feel the light, happy atmosphere and how alive and buzzy the place is, there isn't anything dull, dirty or depressive that you so often find in care homes to alarm you. We have nothing but praise for this fantastic home!

Reply from Jaime Jukes, Home Manager at Invicta Court

Thank you so much for your heartfelt feedback! We are delighted to hear that your stepfather's transition to Invicta Court has been such a positive experience for both him and your family. It's wonderful to know that our team are dedication, warmth, and commitment to creating a true home from home have made such a difference. Your kind words mean the world to us, and we will be sure to pass them on to the team. If there is ever anything more we can do, please don't hesitate to let us know!

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Review of
Invicta Court
from A K (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

Since arrival to Invicta Court, Mum has been made to feel welcome and part of the Invicta Court 'family'. She has been beautifully cared for and shown dignity and respect. Staff are professional, polite and cheery. Mums individual needs have been met with care and compassion. This has been a difficult

time for Mum, settling into her new surroundings and challenging due to her dementia and initial reluctance to leaving her own home. As a family, it has been an anxious time, but we feel that we have been listened to. We feel able to communicate our concerns and worries openly. The lifestyle team make an effort to encourage and include mum with the activities on offer- unfortunately she is not always receptive to joining in. However, if coaxed and persuaded, mum has enjoyed the activities she has attended so I do feel it is in her best interests to keep trying to encourage her to join in. Invicta Court is a lovely environment within which to visit mum- calm, happy and welcoming.

Reply from Jaime Jukes, Customer Relations Manager at Invicta Court

Thank you so much for your kind words. We are truly delighted to hear that mum has felt welcomed and cared for at Invicta Court. Transitioning to a new environment can be challenging, and we appreciate the trust you have placed in us during this time.

Our team is dedicated to providing compassionate and dignified care, and it is wonderful to know that you feel listened to and supported. We will continue to encourage mum to participate in activities at her own pace, ensuring she feels comfortable and engaged.

Your kind words mean a lot to us, and we are grateful to be a part of your mums journey. If there is anything more we can do to support her or your family, please don't hesitate to reach out.

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Review of
Invicta Court
from L C (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

We are so delighted with the care our mother has received at Invicta Court, from the carers to the lifestyle team, who provide events all day every day to suit all needs, the nurses, the wider support team, management, reception and admin, the chef also does a wonderful job. The rooms and facilities

are first class and I feel like I'm visiting her at home. The gardens are delightful, a lovely place to relax and spend quality time during the summer months. We especially enjoy spending time together at the Bistro, to catch up and have a coffee or a cup of tea and cake. My mother's quality of life has improved 100% since arriving last summer.

Reply from Jaime Jukes, Home Manager at Invicta Court

Thank you so much for your wonderful feedback! We are truly delighted to hear how happy you and Mum are with Invicta Court. Our team takes great pride in providing a warm, welcoming, and engaging environment, and its heartwarming to know that their dedication has made such a positive impact on Mum's quality of life.

Its lovely to hear that you enjoy the beautiful gardens and the Cafe creating spaces for families to connect and make special memories together is so important to us. Your kind words mean the world to our our entire team who work tirelessly to make Invicta Court feel like home.

Thank you again for your support we look forward to continuing to provide the very best care for Mum!

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Review of
Invicta Court
from Sue P (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My mother came to Invicta Court in August 2024. She was reluctant at first but all the staff were so welcoming it wasn't long before she settled in. The rooms are light and airy, spacious and kept spotlessly clean. The lifestyle team put on a wide range of activities for those who are interested to

join in. The meals are fantastic and served in the dining rooms or in mums room depending on her mood.
The gardens are beautifully maintained with plenty of seating for those warmer days. All the staff at Invicta Court are warm and friendly and clearly care so much about the residents, from the kitchen staff, admin staff, maintenance team to all the carers, nurses and lifestyle team. The leadership team are extremely efficient, professional and warm. I have no hesitation in recommending Invicta Court and know mum is receiving the best care.

Reply from Jaime Jukes, Home Manager at Invicta Court

Thank you so much for your kind words and thoughtful review. We're delighted to hear that Mum has settled in well at Invicta Court and that she feels comfortable and cared for. Our team takes great pride in creating a warm and welcoming environment, and it's wonderful to know that their dedication has made such a positive impact.

It's also lovely to hear that you appreciate the activities, meals, and beautifully maintained surroundings we strive to make every aspect of life here enjoyable and fulfilling. Your recommendation means the world to us, and we are so pleased that you have confidence in the care we provide.

If there is ever anything more we can do to support you and mum, please don't hesitate to reach out. Thank you again for your kind words!

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Review of
Invicta Court
from S L (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Overall I am very pleased with the home. All staff are very friendly and most know our names. They provide a good menu and activity schedule. The home is spotlessly clean and the laundry service incredible. The head nurses really know their residents, they never need to refer to notes etc for their

care or medication if asked. My only concern is that maybe a little bit more one to one in depth chat would be good for the mental wellbeing.

Reply from Samantha Debenham, Reviews Team at Invicta Court

Thank you for sharing your feedback. We're happy to hear you're pleased with the care and services we provide at Invicta Court. We understand the importance of mental wellbeing, and we appreciate your comments in regard to implementing more one-to-one in-depth conversations. Your input is truly valued, and we are dedicated to making sure that all residents receive the best possible care.

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Review of
Invicta Court
from H C (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Mum moved into Invicta last January after living in her own home for in excess of 60 years. She settled very quickly, probably in part to all the extremely caring staff, from the Home Manager to the cleaning and maintenance staff. Activities are arranged each day and outings feature in the home's timetable

in their own minibus 2 or 3 times a week. Relatives are warmly welcomed and encouraged to join in activities with the residents. Activities are based around special days. Such as Valentine's Day, Saint's Days, VE Day etc. Relatives can book private rooms to eat with the residents too.

The premises are superb and reflect the local area in the names of the three suites. For example William Hazlett Suite, plus the Cobtree Cafe and Fremlin Bar.
Films are shown each week in the Fremlin Bar. The garden is well tendered and residents are able to help with gardening and planting out. The Cafe is warm and friendly and stock with various drinks and nibbles for everyone to enjoy.

Reply from Jaime Jukes, Home Manager at Invicta Court

Thank you very much for taking the time to leave us feedback about your experience. At Invicta Court, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Montfort Manor
from A R (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

We are 100% satisfied with our mother's experience as a resident at Montfort Manor. We are confident that the care she receives is kind and professional. Her surroundings are of a very high standard and meals are exceptionally good. The lifestyle team goes above and beyond with varied activities and

the atmosphere is always easy and welcoming. Communication is easy and response to any questions is immediate, would thoroughly recommend.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you so much for your wonderful review!
We are delighted to hear that your mother is happy and well cared for at Montfort Manor.
Our team takes great pride in providing a warm, supportive, and engaging environment for all our residents. It's lovely to know that our efforts are appreciated, and we will be sure to share your kind words with the team.
If there is anything more we can do, please don't hesitate to reach out.
Thank you for your review.

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Review of
Weald Heights
from Charles H (Friend of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Visited Weald Heights to visit an old friend. I found the home to be very welcoming and friendly. The staff were professional and dealt with me and my friend with care and dignity. I was able to take tea and refreshment in comfortable surroundings. The staff appear highly motivated and happy in their

work.

Reply from Amelia Moore, Home Manager at Weald Heights

Hi Charles, thank you very much for taking the time to leave us feedback about your experience. At Weald Heights Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Montfort Manor
from K M (Daughter of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

It was a difficult decision to move Dad into residential care but it became impossible to keep him at home as his dementia progressed. The staff guided me carefully through this process and at all times have been wonderfully helpful and welcoming. Dad settled well and every effort was made to incorporate

him into the home community. The family and I feel that he was looked after very well and the care and respect with which he and we were looked after as he left us was immeasurably kind at a very difficult time. Thank you.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you for sharing your experience and for your kind words. We understand how difficult the decision can be, and we are so glad that we could support you and your family through this journey. It means a lot to us to know that your dad was well cared for and that you felt supported during such a challenging time. We truly appreciate your trust in us, and we send our heartfelt condolences to you and your family. If there is anything we can do, please don't hesitate to reach out.

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Review of
Montfort Manor
from S P (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

After breaking her leg badly just before Christmas 2024, my mother spent two weeks after her stay in hospital to begin her recovery. I can't thank all your staff enough for all the professional and friendly care you provided.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you so much for your kind words. We're so pleased to hear that your mother had a positive experience with us during her recovery. Our team takes great pride in providing professional and compassionate care, and it is wonderful to know that this made a difference for her. Wishing her continued strength and good health, and please don't hesitate to reach out if we can support you in any way.

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Review of
Weald Heights
from J D (Daughter of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

Great experience from the initial phone call to ask for respite for 2 weeks in 1 week's time. The positive response from a particular member of staff organised very efficiently. Lovely warm reception on our arrival. Reception staff, carers catering staff, and nurses are very caring, responsive, and

kind. My father felt well looked after and it aided his recovery after a hip operation. The food was excellent, he loved talking about what he'd eaten. The cafe is a lovely place for us all. Thanks. Great experience, would recommend it to all.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you for taking the time to leave us a review about your experience. We are delighted to hear that your father had a positive respite stay and we will ensure that your comments are passed on to all the team. Thank you again.

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Review of
Montfort Manor
from Sandra F (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Montfort Manor has been brilliant with my dad. His care is second to none and he's always been happy there. The staff are really caring and friendly. As a family, we know dad is cared for and loved which makes us all relax and have no worries.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you so much for your lovely review. It means a great deal to us to know that your dad is happy and well cared for at Montfort Manor. Our team is dedicated to providing a warm and supportive environment, and we're so pleased that this brings peace of mind to you and your family. Your kind words are truly appreciated!

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Review of
Montfort Manor
from Marc N (Nephew of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Relative has been at the care home for four months. Not yet fully settled and worries about being taken away. Staff very helpful and reassuring. Good choice of food at meal times and nice coffee machine in the ground floor cafe.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you for sharing your thoughts. We understand that settling into a new environment can take time, and we are glad to hear that our team has been helpful and reassuring. We will continue to do all we can to support your relative and help them feel at home. It is great to know you are pleased with the meal options and the cafe too! If there is anything more we can do to support you or your loved one, please don't hesitate to reach out.

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Review of
Montfort Manor
from A H (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Like a 4* hotel. Excellent services, hairdresser, cinema room, cafe, bar, staff are very friendly and proud of the care home. Food is good and residents are encouraged to eat in the restaurant, tablecloths and proper glasses. Very much recommended. My mum is happy there and said she never wanted to

go into a care home. She is also being encouraged to join in with activities.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you so much for your kind words!
We're delighted to hear that your mum is happy at Montfort Manor, especially as we know how big a decision moving into a care home can be. Our team takes great pride in creating a welcoming and supportive environment, and it's wonderful to hear that she is enjoying the dining experience and getting involved in activities. If there is anything more we can do, please don't hesitate to reach out.

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Review of
Invicta Court
from Susan B (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

My mum was facing her final days and was accepted at Invicta Court for just this. Everyone, and we mean everyone who worked there, greeted us with open arms and loving hearts. They made this daunting, heart wrenching time bearable and showed care and compassion that goes above and beyond. When we arrived

mum thought she was in heaven. She was at peace and safe. Thank you to each of you for sharing this journey with our family!

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Review of
Montfort Manor
from S S (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My father has been living at Montfort for 10 months and during this time he has been looked after and his every need has been catered for. The enrichment to his life has been exemplary with the lifestyle team providing many varied activities during each single week allowing him to enjoy his twilight

years.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you for your lovely review!
We're so pleased to hear that your father is enjoying his time at Montfort Manor and that our team has been able to provide the care and enrichment he deserves.
It's wonderful to know that he is engaging in activities and making the most of each day. If there is ever anything we can do to further support him or your family, please don't hesitate to reach out.

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Review of
Harrier Lodge
from S M (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

My 6 month experience of Harrier Lodge has been truly positive. Not only is the standard of care high and individualised for my father, but the staff and residents are becoming like an extended family to me and my relatives who visit regularly. The home itself is very clean and comfortable. The fact

that the home is built on a slope gives the added bonus of first floor outdoor space, accessible to residents and their visitors. Staff are very welcoming from the outset and encourage visits, even a coffee in the cafe, before making up your mind. My father chose this home himself and settled quickly. We thank the staff for being there for us.

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Review of
Invicta Court
from Sue B (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

Our dad has been a resident since July 2023 and he is thriving in the happy, warm and loving atmosphere throughout the home. He feels safe and at home in his warm and comfortable room and enjoys overlooking the garden. Dad likes everything to be clean and tidy and often comments how beautifully maintained

his surroundings are, including the garden where he really enjoys being. He is very sociable and responds well to sharing friendly exchanges with all the staff. There are several different activities offered everyday by the fantastic Lifestyle team as well as the care staff, both in groups or one-to-ones and dad takes part in many of them. We all enjoy taking him to the cafe. All the staff are really lovely and absolutely go above and beyond in everything they do. They put so much effort into everything with brilliant results. The food is excellent. The care staff have got to know dad as an individual and have picked up health problems early too. We couldn't ask for more for him.

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Review of
Weald Heights
from Brian L (Husband of Resident) published on 28 December 2024

Submitted via Website • Report

Overall Experience

Initial contact with Weald has been very positive. The staff are very welcoming and show great care and interest in not only the residents but their relatives and friends. In the short time my wife has been a resident she has felt relaxed and happy and frequently praises the quality of not only the

food but the level of care and attention she receives.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you very much for taking the time to leave us feedback about your experience. Your feedback is important to us and we are delighted to learn that you and your wife are happy with the care facilities at our home. We will ensure that your comments are passed to the team. Thank you.

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Care Homes Owned by Care UK in Kent

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