Care UK in Leicestershire | 2 Care Homes

Review of
Lonsdale Mews
from J M (Husband of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

My wife had two weeks respite dementia care at Lonsdale Mews while I had an operation. I was very impressed by the facilities and staff and I think when it was time to return home my wife might have preferred to stay.

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Review of
Oat Hill Mews
from Rachael S (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Our mum had a fall in January 2024 and after a stay in hospital was unable to return to her home. We chose this care home as we felt as a family that she would enjoy the surroundings and the warm atmosphere. From the start the staff were caring and kind not only to Mum but also the whole family; she

settled well and was comfortable and well cared for. The kindness and respect that the staff showed to Mum, and us, at the end of her life will never be forgotten.

Reply from Jenny Cartwright, Home Manager at Oat Hill Mews

Thank you very much for taking the time to leave such complimentary feedback about your experience you received during the time your mum was in our care.
We are so pleased to hear that that you and your family were well supported by us and you were happy with the care your mum received from the teams.
Your feedback is much appreciated and will be shared with our teams.
We pride ourselves on the high standard of care that we provide, so we are very pleased to hear that your experience with us was such a positive one.
Thank you!
Oat Hill Mews team
Care UK

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Review of
Oat Hill Mews
from H P (Cousin of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

The compassionate care that my relative receives at Oat Hill Mews is exceptional. It is a great comfort to know that she is safe and cared for by the wonderful staff. It does not feel like a care home when you walk in; it is more like a hotel with its welcoming well stocked cafe adjacent to the reception

area where there is always a warm welcome. The hairdressing salon is popular as is the thoughtful programme of activities arranged each week. I would have no hesitation in recommending Oat Hill Mews to any family looking for care for their loved one.

Reply from Jenny Cartwright, Home Manager at Oat Hill Mews

Thank you very much for taking the time to leave us such positive feedback about your experience of Oat Hill Mews.
We are delighted that you have been comforted and reassured of our care and support for your loved one, and also by the facilities that we provide for you to also enjoy!
We are very grateful for your feedback and very pleased that your experience of Oat Hill Mews has been such a positive one.
Many thanks
Oat Hill Mews team
Care UK

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Review of
Lonsdale Mews
from Anne G (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

I highly recommend Lonsdale Mews Care Home; it is a happy Care Home staffed with wonderful people who make all the difference. The staff are always aware if Mum is under the weather, and they go the extra mile to minimise upset or discomfort. Her room and en-suite are always warm and clean, and the

food offerings are better than I have at home. Medication is always spot-on, and the Entertainment Team do an amazing job. The Café is a light filled social space that is always humming. Security is good, something that used to worry my Mum but no longer does. My Mum has been there now for over two years, and we have never experienced a problem. As my sister and I visit Mum several times every week, that really says something .

Reply from Jenny Cartwright, Home Manager at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews.
We are delighted that your mum has been so happy at Lonsdale for over 2 years and that you as a family, have been assured of our care and support and all aspects of our home. I will be pleased to share your very complimentary comments with the teams.
At Lonsdale Mews, we set a high standard for ourselves, so we are very pleased to hear that your experience with us for over 2 years, has been such a positive one.
Many thanks
Lonsdale Mews team
Care UK

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Review of
Lonsdale Mews
from A H (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

So happy to have found this wonderful care home, where I'm secure in the knowledge that my mum is in a safe place and being cared for by wonderful, dedicated staff. The facilities are fantastic and the activities keep her entertained. The staff are delightful and always contactable and nothing is too

much trouble. It has been life-changing for our family in such positive ways.

Reply from Jenny Cartwright, Home Manager at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews. It is wonderful to hear that you are assured of our care and support and how much this has positively assisted you and your family. We are really pleased that your mum is engaged and joins in so many of the activities.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Oat Hill Mews
from S S (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Mum moved into the home in April 2024 to be closer to us in the area. Our first introduction was at the official opening of the home and signed up shortly afterwards with the help of the Customer Relationship Management and the team who answered all our questions and made us feel at home. They went

to great lengths to ensure my mum felt welcomed from the start and the care staff helped to settle her in. As Mum's mobility has further deteriorated the deputy manager has made great efforts to adapt and maintain her socialization with the other residents and enable her to still take part in activities where she can. The chefs provide an excellent range of meals and are ready to be flexible with residents' dietary issues. It is a great weight of our minds that her medication is being monitored closely and thanks go to the senior leaders and the rest of the team for making this possible. The housekeeping staff ensure the home is maintained to a high standard. All staff we have meet have been friendly and open.

Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us a review about your experience. At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Lonsdale Mews
from M T (Relative of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

The philosophy and approach to care is very resident-centred. The staff show great skill and compassion to all those they care for. They go the extra mile every day to ensure the best quality of life for all residents regardless of need.
The staff work as a team whatever their role or responsibility.

Clear and consistent leadership is evident and communication with families is supportive and sensitive.

Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us such positive feedback about your experience of Lonsdale Mews.We are delighted to hear your compliments regarding the quality, leadership and communications that we deliver. We set a high standard for ourselves so we are pleased that you have rated us so highly. Many thanks, The Lonsdale Mews Team, Care UK.

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Review of
Lonsdale Mews
from Susan C (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

Since moving from another care home to Lonsdale Mews, Dad has settled in tremendously well. His every need is catered for and nothing is too much trouble. The staff are wonderful and always have time for Dad and for us his family. It gives us peace of mind and reassurance that he is in safe hands and

being well cared for.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews. We are delighted that you and your family are feeling assured by the care and support we are providing for your Dad and that he has settled so well with us in a short space of time. We will pass on your lovely feedback to the team, who will be pleased to hear this! We set a high standard for ourselves at Lonsdale Mews, so we are very pleased to hear that your experience with us has been such a positive one. Thank you, The Lonsdale Mews TeamCare UK

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Review of
Oat Hill Mews
from Gail P (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My mum spent some time convalescing at Oat Hill Mews following a long stay in hospital with a broken neck. From my first phone call to arrange a viewing, to being shown around and meeting the staff, I was struck by how welcoming, warm, and friendly everyone was.
Mum has dementia so joined the other

dementia residents on their dedicated floor. She was looked after so well by people who really cared. I was struck by how polite, friendly, patient, and caring the staff were to all the residents. I was able to visit at any time which I found very reassuring. Mum thought she was in a hotel and was much happier and more settled than I had expected she would be.
The home itself is beautiful, the decor and furnishings are so lovely and comfortable, all rooms and areas are light and bright, and the atmosphere created by everybody working there couldn't be better. I have no hesitation in recommending Oat Hill Mews to anyone looking for a residential care home.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us feedback about your experience of Oat Hill Mews. We are delighted to hear your complimentary comments about the home and the care and support that we provided for your mum, whilst she was in our care. We will be pleased to share this with our teams. We are so pleased that we were able to provide a short stay for your mum during her time of recovery and that your experience of the home has been such a positive one. Many thanks, The Oat Hill Mews team Care UK

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Review of
Lonsdale Mews
from E S (Niece of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

It is a very safe and friendly environment and the staff members always make time to touch base when I visit even when clearly very busy. They are happy and smiley and so patient with the residents. If there is a health or welfare issue with my aunt they inform me immediately. The range of activities

which are put on weekly are fantastic and it is great that best efforts are always made to encourage participation.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for leaving us such a lovely review of your experience of Lonsdale Mews. We are very pleased to hear your positive feedback about the team and the range of activities that we offer and encourage everyone to enjoy. At Lonsdale Mews we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you, The Lonsdale Mews team Care UK

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Review of
Lonsdale Mews
from V M (Daughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

My mum moved into Lonsdale Mews more than 2 years ago as she was struggling to live alone due to her declining mobility. She remains sharp in her mind but struggles to get around independently. The staff and facilities at Lonsdale Mews are excellent and my mum continues to feel very much at home there.

We are very grateful for all the support she has received from staff and how welcoming the whole team has been. I can highly recommend the home to others.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you for your lovely comments and feedback about your mum's care and support that we have been providing for over two years. We are delighted that your mum is very much at home with us and part of the Lonsdale family. Thank you for being a big supporter of Lonsdale Mews and your recommendations are much appreciated! Many thanks, The Lonsdale Mews team Care UK

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Review of
Lonsdale Mews
from G W (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

My mum moved to Lonsdale 4 weeks ago.
Mum has settled in well and seems very happy in her new environment. The support and help of staff has been much appreciated. We all enjoy the friendly, warm and welcoming environment created by happy staff. The activities and daily variety help to keep Mum socially

active and stimulated. I wouldn't hesitate to recommend Lonsdale.

Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us your feedback about your experience of Lonsdale Mews. We are delighted that your mum has settled in well and is enjoying the range of activities available to support her and for her to enjoy. We set a high standard for ourselves at Lonsdale Mews, so we are very pleased to hear that your experience with us has been such a positive one.Many thanks Lonsdale Mews care home Care UK

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Review of
Oat Hill Mews
from Jane F (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident of this truly exceptional care home since July 2024. From the moment we walked through the doors to view the home, we could not have felt more welcome. We were (very proudly) shown around the beautiful facilities, and importantly, all the questions we had on our list were

answered before we even had to ask. The personal approach each resident receives is exceptional. The staff are extremely friendly, thoughtful, attentive, and really take the time to get to know each resident as an individual. There is a host of activities on offer, whether it is a craft session, quiz, book club, movie night, gardening, local entertainers, seated exercise, and more besides. Each of the resident suites are beautifully decorated, spacious, thoughtfully arranged, and with natural light coming from either a lovely view or access to the gardens. We highly recommend Oat Hill Mews and feel that we could not have asked for a better or more friendly place for my Mum to call her home.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us such positive feedback and for rating Oat Hill Mews so highly. We are particularly delighted to read your very complimentary comments regarding the team and the personal attention that we provide for your mum.Thank you very much for your high recommendation and sharing your positive experience. Many thanks The Oat Hill Mews team Care UK

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Review of
Oat Hill Mews
from Martyn B (Son of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident since August having a shorter stay earlier in the year. All members of staff have been very kind and supportive in all conversations and interactions we have had as close family members of a resident. We feel well supported and listened to. The home is always very clean and

tidy. The food is excellent. Visitors are looked after very well and always made to feel welcome. I would have no hesitation in recommending this care home.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for the lovely feedback that you have given the teams at Lonsdale. We are delighted that you are so pleased with all that we do to continually support your mum to enjoy a happy life with us, over the last two years. We set a high standard for ourselves, so we are very pleased to hear that your experience with us to assist your parents over this time has been such a positive one. Many thanks, The Lonsdale Mews Team Care UK.

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Review of
Lonsdale Mews
from R J (Son of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My Mum has been a resident at Lonsdale Mews for just over 2 years now. I'm certain her life has been extended from moving her from the previous care home, by the care she has received here. Mum has blossomed during this time and is always happy and smiling when we visit her. The staff are great and

are always in touch if there are any health issues that arise with Mum. She loves to get involved with many of the activities provided by the dedicated activities team. The care home often goes the extra mile and we as a family will always be grateful for looking after my Dad last Christmas. So he could be close to Mum. I would thoroughly recommend Lonsdale Mews as an excellent care home for anyone's relatives.

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Review of
Oat Hill Mews
from Julia D (Daughter of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

My mother arrived suddenly at Oat Hill Mews following poor health and many weeks in hospital. She was met by staff with open arms and taken to her beautiful en-suite bedroom with doors opening onto a central courtyard. Staff courteously came to introduce themselves, before giving her time and space

to recover. Her respite stay soon became full-time as her strength returned under the care and watchful eyes of the amazing staff. We can't fault the friendly staff or thank them enough for all their care. They are all wonderful people who go out of their way to help residents and their families. The facilities are first class, as is the food. Multiple activities are offered daily from seated yoga and dance to musical events, animal petting, and outings. Not forgetting a regular movie afternoon with drinks and popcorn. All in all a wonderful home from home. Enough social stimulation to keep the most needy social butterfly going, and quiet rooms for those who prefer a quieter path.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us your wonderful feedback about your experience of Oat Hill Mews. We are delighted to hear your positive feedback about our teams and all that we provide for a fulfilling and supportive life for your mum. At Oat Hill Mews we set ourselves a high standard, so we are very pleased to hear that your experience with us has been such a positive one. Many thanks, The Oat Hill Mews team Care UK.

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Review of
Oat Hill Mews
from Chris B (Son of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

Mum moved in during May 2024 and we have been warmly welcomed, I sleep well at night knowing my mother has complete care around the clock. Over the last few months we have got to know the staff and other residents and it feels more like a family than a business. As with anything new there are always

uncertainties and niggles, the care team listen and make things even better, the two-way communication is excellent. We have access around the clock, the dining options and facilities are excellent whilst the housekeeping staff do an incredible job keeping the rooms, communal areas and laundry spotless. Mum particularly enjoys the hair salon, the numerous weekly activities, the wine with meals, as well as the daily contact with the lovely care team, thank you.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us such positive feedback about your experience of Oat Hill Mews. We are very pleased to hear that you feel reassured of the care and support that we provide for your mother and your wonderful feedback about the facilities and cleanliness of the home. We will share your lovely comments with our teams, who will be pleased to hear your very complimentary feedback. Many thanks, The Oat Hill Mews team Care UK

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Review of
Oat Hill Mews
from Gordon D (Son-in-law of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

I would thoroughly recommend Oat Hill Mews to anyone who asked me about it, the facilities are spectacular, and even better the staff are unbelievably caring and supportive.
My Mother-in-law went in initially for temporary respite care, but it was immediately obvious, that in fact, this was the permanent

solution to what we've been looking for without really knowing it, for probably years.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you for your lovely review and we are delighted that you have rated Oat Hill Mews so highly. We really appreciate your feedback and it's wonderful to hear that you are so happy with the teams and the facilities that we provide for your mother-in-law. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.Many thanks, The Oat Hill Mews team Care UK

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Review of
Lonsdale Mews
from Share F (Daughter of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

Our mother has been a full-time resident at Lonsdale for 25 months and has been very well looked after during this period. The care and attention from everyone is excellent. I know our Mother is happy at Lonsdale.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews over the last 2 years. It's wonderful to hear that you feel reassured about the care and support we provide for your mum. Knowing that she is not only well-cared for but also genuinely happy is incredibly important to us. Thank you for trusting us with her care. Many thanks, Lonsdale Mews TeamCare UK.

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Review of
Lonsdale Mews
from Susan A (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Lonsdale Mews is unquestionably an exceptional care home.
It is such a great asset for the local village and the surrounding areas and a wonderful facility on our doorstep.
My mum has been at Lonsdale for just over two years and has flourished with the remarkable care she has received.
The manager

is outstanding and is supported by a fantastic team, with their professionalism, understanding, patience, and genuine care makes this a very special place to be.
My mum has just had her 100th birthday and the effort that went into making her day so memorable was beyond our expectations. There was an organised garden carnival on the beautiful grounds and we had a seating area with huge pink balloons and my Mum was presented with 3 large homemade chocolate cakes that made the number 100, a bouquet of flowers and a very large bar of chocolate! All this happened because the home cares about every individual and nothing gets overlooked in providing such care, kindness, happiness and memories for everyone.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you for your lovely review about the care and support we provide for your mum at Lonsdale Mews. We were pleased to receive such positive feedback. It was our pleasure to host your mum's 100th birthday celebrations and for all the family to join us on such a fabulous day. We are delighted that you all enjoyed the occasion! Many thanks for your continued support and for all that we provide for your mum at Lonsdale Mews.The Lonsdale Mews TeamCare UK.

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