Care UK in Norfolk | 1 Care Home

Review of
Cavell Court
from Nick S (Son of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

Mum and ourselves are delighted with life in Cavell Court. We were only remarking the other day that it has a homely feel crossed with a nice hotel. Her room is really nice and spacious, so visiting is comfortable although we tend to take a stroll to take advantage of the self service coffee shop. The

staff who look after her are attentive and we couldn't be happier - a great balance of promoting independence but being there when needed. We're absolutely delighted with all aspects of mum's new home.

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Review of
Cavell Court
from Tim B (Husband of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

My wife was only with you for a few weeks but all your staff made her, and the family, feel welcome. You treated her with respect and great compassion at all times and generally made her stay as pleasant as possible. You all made the effort to get to know her.

Reply from Samantha Woods, Reviews Team at Cavell Court

Thank you very much for taking the time to leave us feedback about your experience. Your kind words are so appreciated and really do mean the world to the whole Cavell Court team.

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Review of
Cavell Court
from Anna D (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My father stayed for a short respite period and we visited him regularly.
His room was always clean and tidy and he was dressed and well presented.
Staff were helpful when I asked queries.
We appreciated the facilities and that we could take him for walks round the garden and make drinks etc.
One

staff member in particular was excellent - very kind and thoughtful and helped his granddaughter look at the guinea pigs.

Reply from Samantha Woods, Reviews Team at Cavell Court

Thank you very much for taking the time to leave us feedback about your experience. At Cavell Court Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Your kind words are really appreciated. Many thanks from the team at Cavell Court.

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Review of
Cavell Court
from Kevin P (Son of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Cavell Court is exceptional! My mother's move has been very smooth and she has settled in quickly. The whole Cavell Court team are a credit to the care sector.

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Review of
Cavell Court
from Jill O (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

I am really satisfied with the care and attention Mum receives. The staff are very friendly and support Mum with her daily needs.

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Review of
Cavell Court
from M H (Wife of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

My husband spent approximately 18 months here - where he was well looked after and formed lots of friendships with staff and other residents - and was very happy.

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Review of
Cavell Court
from Mary P (Daughter of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

My mother has a lovely en-suite room overlooking the back gardens. She has made it home with bits of furniture and personal effects, even replacing the provided TV with her own. All her personal needs and care are met to a high standard. She is encouraged to enjoy her lifelong love of gardening and

is often involved in the planning and displays. The entertainment team are exceptional. Each resident has been asked to provide a wish of what they would like to do or where they would like to go. My mother chose to go to a bingo hall in Norwich. Two members of staff organised it and took her for a day out. I went too and we all had a fabulous time.
Having looked at several care homes, one of the reasons for choosing this one was its coffee area. It's a super place to meet friends and relatives where there is a coffee machine, freshly baked cakes, and daily newspapers. It's modern and feels more like a coffee shop.

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Review of
Cavell Court
from L C (Wife of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

My husband comes here for respite and is happy to come. He's been coming for two years. Twice each year. Staff are very friendly.

Reply from Caprice Geisha, Reviews Team at Cavell Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Cavell Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cavell Court
from J P (Daughter of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience

My Mum has been at Cavell Court for two months, and the difference in her is amazing. The care and good food have worked wonders. The staff are very helpful and nothing it too much trouble. Cavell Court was recommended to me by my sister-in-law and I am very happy that my Mum is there.

Reply from Samantha Woods, Reviews Team at Cavell Court

Thank you very much for taking the time to leave us feedback about your experience. At Cavell Court Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your kind words, they are appreciated by everyone at Cavell Court.

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Review of
Cavell Court
from L L (Daughter of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience

Mum was a resident for 2 and a half years until she passed away.
During her last days, staff were caring, compassionate, and supportive. They supported and comforted me, they also answered any questions I had.
I really appreciated all the staff visiting Mum, and telling me she would be missed by all.

They all had a story to tell about her.
From laundry, housekeeping, carers, lifestyle, and team leaders, you are the best and I will miss you all.

Reply from , Reviews Team at Cavell Court

Thank you very much for taking the time to leave us a reveiw about your experience. At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cavell Court
from Paul H (Son of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

My Mmother was a resident in Cavell Court from March 2022 to when she passed away in December 2023. During that time, the staff in Cavell were very attentive and my mother was well looked after, respected and cared for. If an issue arose, it was always dealt with promptly and communicated back to me

or my sister. There was always a feeling of being part of a community within Cavell, both for my mother as a resident and us as a family.
In late November 2023 at the age of 93 my mother became unwell and we were offered palliative care by Cavell, which she received until passing away just before Christmas. This was obviously a difficult time but the care, attention and dignity which both my mother and us a family received from all of the staff at Cavell was exemplary and we will always be sincerely grateful for that.

Reply from Samantha Woods, Reviews Team at Cavell Court

Hi Paul, thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves here at Cavell Court, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your kind words, they are appreciated by everyone at Cavell Court.

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Review of
Cavell Court
from C L (Niece of Resident) published on 13 February 2024

Submitted via Website • Report

Overall Experience

Overall, disappointing. Floor staff welcoming, helpful and caring. Shame the same can't be said for the management. My aunt was very well looked after during a respite stay but the way the management dealt with our family was disgraceful. Increasing costs without warning. Asking for payment for services

we hadn't asked for or discussed. Unsupportive while we looked for a permanent place for her to move to, they just wanted the money. Onwards and upwards to a new positive experience.

Reply from Samantha Debenham, Reviews Team at Cavell Court

Thank you for your feedback about your Aunt’s stay at Cavell Court – we are pleased to see multiple positive ratings, including that you feel care quality is of a high standard and that residents are treated with dignity and respect. However, we are disappointed to hear your comments. The entire team at Cavell Court, including our management team, genuinely care for every resident and their families, and ensure we communicate regularly with them, always with full transparency. This includes communicating and organising necessary healthcare visits when needed, and warning of costs in advance wherever possible. Our team are always willing to help residents and their families with their care, offering advice and support wherever needed.

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Review of
Cavell Court
from Andrew G (Son of Resident) published on 9 February 2024

Submitted via Website • Report

Overall Experience

During my mother's stay in Cavell Court she was always treaded with unfailing care and kindness. The accommodation is of a very high standard so I always knew that she was warm and comfortable. The staff have always been cheerful and caring and whenever her medical needs changed medications/treatments

were adjusted without delay. All in all, Cavell Court is a lovely home for anyone who can no longer enjoy their own home.

Reply from Caprice Geisha, Reviews Team at Cavell Court

Hi Andrew, thank you very much for taking the time to leave us feedback about your experience. At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cavell Court
from Jane G (Daughter-in-law of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience

Since my mother-in-law came to Cavell Court, she has been treated with such kindness by the staff. Taking her out on little trips in the mini-bus. Looking out for her at all times.
We knew she was being well looked after which gave us peace of mind.
Thank you so much to all the staff for being so

good to her.

Reply from Reviews Team at Cavell Court

Thank you very much for taking the time to leave us a reveiw about your experience.
At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cavell Court
from Les R (Son of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience

Knowing that my mother with her oncoming dementia, and her mobility becoming limited was at some stage going to need to enter a care home, ringing around a few I came across Cavell Court, I spoke to the customer relations manager and was sold on Cavell Court from that first phone call.
Over the next

few months, I spoke many times to the home, then when Mum, in August 2021, had another fall, I felt now was the time.
Mum entered Cavell Court for the first time in August 2021 (likewise me). The first thing I noticed was how spotlessly clean the place was, but being spotlessly clean doesn't make it a good care home.
What did, over the next two and a half years until we sadly lost Mum in December 2023, was the way Mum was cared for, by all the wonderful staff, with nothing too much trouble, they treated Mum with nothing but respect and looked after her like she was their own. I'm no expert on care homes but if there's a better one, I'd like to know where. Everyone from all areas were brilliant.

Reply from Samantha Woods, Reviews Team at Cavell Court

Thank you very much for taking the time to leave us feedback about your experience.
At Cavell Court, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your kind comments, they are appreciated by everyone at Cavell Court.

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Review of
Cavell Court
from Lynn G (Daughter of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience

Everything we experienced of Cavell Court was of a very high standard. This started with my initial contact with the customer relations manager, who was informative, efficient, friendly and welcoming. My mum found the care staff very kind and helpful. The food was excellent. The availability and variety

of activities was greatly appreciated. The home was clean, the bedroom and en-suite bathroom were of high standard. The 'café' area was a great amenity. The only issue of (minor) annoyance was the difficulty getting through on the resident's number. I appreciate that staff were busy but Mum became rather anxious on one occasion when she could not get hold of us. Ordinarily Mum has her own mobile but on the week of her stay it was not functioning. I'm assuming most residents have their own phone and this generally isn't an issue.

Reply from Samantha Debenham, Reviews Team at Cavell Court

We are delighted to hear of your comments about Cavell Court; from the support offered by our customer relations manager to the activities, dining experience and facilities on offer that help residents to lead fulfilling lives. In recent years, mobile phones have been issued to each suite, meaning relatives do not need to rely entirely on the landline when wanting to speak with loved ones. Whilst these cannot always be free when requested, particularly if team members are busy aiding residents, we will always ensure families can maintain regular communication with their loved ones.

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Review of
Cavell Court
from D C (Granddaughter of Resident) published on 15 November 2023

Submitted via Website • Report

Overall Experience

Cavell Court has been everything we hoped and more for the care for my grandad. Every member of staff from the office staff, cleaning, maintenance, chefs, lifestyle and especially the amazing carers provide a five star service and nothing is too much trouble. They spend time, even when they are busy,

to make residents feel at home and comfortable. Thank you for everything and I highly recommend Cavell Court to anyone looking for a care home. The staff really do care!

Reply from Samantha Woods, Reviews Team at Cavell Court

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Cavell Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your kind comments, they are appreciated by everyone at Cavell Court. Many thanks, the Care UK team.

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Review of
Cavell Court
from Gavin W (Son of Resident) published on 9 November 2023

Submitted via Website • Report

Overall Experience

We placed Mum into Cavell Court within a week of viewing the home, unfortunately the 12 weeks prior to this had been an emotional time and the plans for Mum had to change including relocation. The initial visit to the home by myself and my daughter gave us an insight to the place, we met many staff

and could see that this was a safe, very clean and caring home and one we wanted Mum to move into. The facilities are excellent and the daily activities keep her active and busy, and she is eating and drinking properly again after a period prior of not looking after herself. The staff from all areas of the operation are friendly, caring, respectful and understanding. We are all happy that Mum is now starting to settle, she feels safe, she is looked after, cared for and the staff go above and beyond to ensure we are kept in touch with Mum's health and welfare. Thank you all for the kindness you have shown my mother and us all.

Reply from Martha Piper, Reviews Team at Cavell Court

Thank you so much for taking the time to leave us feedback about your experience.
At Cavell Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your kind comments, they are appreciated by everyone at Cavell Court. Many thanks, the Care UK team.

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Review of
Cavell Court
from Mary B (Niece of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience

My aunt has lived at Cavell Court for almost two years. The moment we looked around initially, we knew it was the place for her. The staff are all so lovely, helpful and friendly and are led by a great manager. My aunt has a beautiful, modern en-suite room with French doors leading to her own patio

area. She loves the food and the facilities are great. I was particularly impressed with the care given during the COVID pandemic and we, as relatives, were constantly being updated and kept informed. If my aunt has any health problems, I get a telephone call immediately from the staff who keep me fully informed. I cannot speak highly enough to this beautiful care home.

Reply from Holly Cole, Reviews Team at Cavell Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you. Many thanks, the Care UK team.

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Review of
Cavell Court
from M W (Wife of Resident) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience

I can't fault his care. The staff are all lovely. I know my husband is safe and well looked after. You can't get better than Cavell Court.

Reply from Holly Cole, Reviews Team at Cavell Court

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.

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