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Care Home Owned by Care UK in Northumberland

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Care UK in Northumberland

Only the locations & reviews in Northumberland for Care UK are showing below.

View the details of all 170 locations (with 12445 reviews) owned by Care UK

Care UK Locations in Northumberland (1)

 

1 Care Home owned by Care UK in Northumberland

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Ponteland Manor

Thornhill Road, Ponteland, Newcastle upon Tyne NE20 9PZ 

9.7 59 reviews
"My mum has been a resident at Ponteland Manor since September 2022. We are absolutely delighted with the outstanding care she receives. The…"   Read all 59 reviews
Location Type Care Home

Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential, dementia and nursing care as well as offering short-term respite care. Each spacious ensuite bedrooms can be personalised… Read more about Ponteland Manor

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 52 Rooms from £1,296 / week

Care UK Reviews in Northumberland (59)

9.7
Care UK has a Group Review Score of 9.7 (9.721) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.

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Review of

Ponteland Manor

from Sarah T (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Ponteland Manor since September 2022. We are absolutely delighted with the outstanding care she receives. The staff are all so very kind, caring, compassionate and respectful. They treat Mum with great dignity and they really do care about her. They are all so professional
and I feel totally confident in her management. Her room is beautiful and she is very happy and comfortable. There are so many wonderful activities that she can join in with and there is always something interesting happening. The home is so well managed and I would recommend it wholeheartedly.

Reply from Caprice Geisha, Home Manager at Ponteland Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review of

Ponteland Manor

from A P (Granddaughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It means the absolute world to know that our family member is so well cared for - the staff are genuinely all so wonderful and really go the extra mile. Ponteland Manor is always absolutely spotless and so well maintained - there's a really lovely atmosphere there which makes visiting a real joy.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review of

Ponteland Manor

from M L (Friend of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a long-serving resident. Over the years her care has been consistently good with real care being shown to her. The home communicates clearly and promptly and are very open about my mother's situation.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review of

Ponteland Manor

from Alison R (Friend of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a clean pleasant environment and the residents appear well cared for and content. Individual tooms are attractive and well presented allowing residents to have personal items which provide a link with their home. Activities take place in communal areas so that a sense of purpose exists,
and life is interesting. More important however is that there is excellent staff who display kindness, friendliness and efficiency. The residents despite their varied conditions seem to be making the most of their remaining years. The carers are unfailingly cheerful and helpful. The manager is efficient, hardworking, approachable and thoughtful. Full marks!

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Review of

Ponteland Manor

from Garth U (Stepson of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at Ponteland Manor for the exemplary care they gave to my stepfather. He was there for five weeks of respite, during which time his behaviour became increasingly challenging. This was managed with extreme compassion and sensitivity by all members of staff and regular,
open and honest communication was maintained with the family. Difficult decisions were required regarding his future care, but the manager and her team were invaluable in assisting with the process and supporting me and my mother. There is a friendly and welcoming feel to the home and the commitment and dedication of the staff is evident everywhere. Thank you!

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi Garth, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review of

Ponteland Manor

from J P (Daughter of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care for my mother. Fantastic range of daily activities. Great range of tasty food. Very caring committed staff. All medical needs met. Inviting and welcoming environment. Supportive and pro-active management, especially the manager.

Reply from Reviews Team, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review of

Ponteland Manor

from L T (Daughter of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for about 18 months now.
She has become frailer during that time and now prefers to stay in bed. The staff have ensured that she has an appropriate mattress to ensure she is comfortable and negate the risk of bedsores.
She has difficulty eating due to the tremors she
suffers from but does not yet wish to be fed. Staff cut her food up for her but sometimes it is in too large chunks and drier meals are difficult for her, sauces help to make it easier for her to eat things.
In general, staff are very good, as with any organisation some are even better than others at spotting things that are helpful, for example putting her hearing aids in the morning.
Overall, we are very pleased with the care she receives.

Reply from Samantha Debenham, Reviews Team at Ponteland Manor

We are pleased to hear that overall, you are happy with your mother’s experience at Ponteland Manor. As a team, we are committed to ensuring residents are always comfortable and their needs accommodated. With regards to your mother’s experience during mealtimes; our chefs are experienced with creating texture-modified meals and adapting menus to suit residents’ dietary needs, so we will reach out to both you and your mother and discuss further how we can make her dining experience the best it can be.


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Review of

Ponteland Manor

from Alicia P (Granddaughter of Resident) published on 12 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t rate Ponteland Manor highly enough. The level of care and consideration shown is second to none and the staff and wonderful with all of the residents. It means the world to know our loved one is so well looked after.

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Review of

Ponteland Manor

from Gerard G (Son of Resident) published on 11 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Parents seem to be settling in well. A few issues are now resolved which is down to parents accepting things and home getting used to their needs. Plenty of activities for them if they wish to attend.
Food is good, Dad particularly likes it.
Overall good care.

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Review of

Ponteland Manor

from Bill L (Husband of Resident) published on 11 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Ponteland Manor since August 23 and despite it having been a very difficult decision to place her in a nursing home I have seen a level of care which has touched me, the staff treat her with dignity and respect making the decision to place her in Ponteland easier for me knowing she
is being cared for.

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Review of

Ponteland Manor

from Amy B (Granddaughter of Resident) published on 10 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, staff are always friendly and happy to answer any questions, there is always a wide range of activities for residents and themes throughout the year. I would definitely recommend Ponteland Manor to anyone looking for a home.

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Review of

Ponteland Manor

from L G (Granddaughter of Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all of the staff for a very efficient move for my grandad. A very high standard of care and support from all staff. He has settled well and I cannot thank you all enough.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review of

Ponteland Manor

from B G (Son of Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all of the staff to be very friendly and helpful. Moving my father into the care home was a very smooth process, thanks to all of the staff. My father is very happy with the facilities and people there. He has facilities and people there. He has settled in quickly and comfortably.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. We are pleased to hear that your father has settled in well at Ponteland Manor and he enjoys the facilities we have at the home.


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Review of

Ponteland Manor

from William C (Husband of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. Management is excellent as well. They have helped in every way possible. Thank you.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi William, thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review of

Ponteland Manor

from G E (Daughter of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into care originally for 2 weeks of respite. We decided to make this permanent as we were delighted with the care my mother was receiving. All staff are considerate, friendly and caring. The manager is excellent and has found solutions to any issues without a problem. We are very happy
and my mother, more importantly, is. She is well-fed, occupied with various activities and very well cared for.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us at the home has been a positive one and you are happy with the quality of care we provide to your mother.


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Review of

Ponteland Manor

from D T (Niece of Resident) published on 6 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a welcome from my aunt. It seems a community of entertainment i.e. Elvis, petting pony, bingo and occasional coffee at the local club. I like the mix of activities and one-to-one time where staff will spend time with residents. My family have regular contact.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and you like the activities we hold.


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Review of

Ponteland Manor

from R D (Son of Resident) published on 3 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my first visit, two things stood out immediately: 1) the friendly and attentive care from all staff, a genuine warmth to both visitors and residents and 2) The high standard of maintenance and attention to the environment and atmosphere. The manager was happy to discuss any and every aspect of the
care they provide and has always been warm and professional in their approach. Other family members and friends have visited more frequently than I (as I live and work some distance away) and they echo our appreciation of the high standard of care. Thank you.

Reply from Martha Piper, Reviews Team at Ponteland Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review of

Ponteland Manor

from G D (Resident) published on 13 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very difficult to think of something 'poor' to say about Ponteland Manor. The staff are excellent, the food is good, but not always presented attractively.
I cannot do them all justice.

Reply from Samantha Debenham, Reviews Team at Ponteland Manor

We are pleased to hear that your stay at Ponteland Manor was positive and that the quality of care you received was excellent - comments like these are gratefully received. The catering team provide fresh, quality food whilst being mindful of presentation, so as to offer meals that are visually enticing as well as tasty and nutritious.


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Review of

Ponteland Manor

from P D (Son of Resident) published on 8 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves all aspects of Ponteland Manor - the staff are lovely, friendly and attentive. The social activities are very engaging and varied. I have complete peace of mind knowing that she is safe, happy and well cared for - put it this way, if I ever needed care in a care home, I'd be more than happy
to sign up as a Ponteland Manor resident!

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Review of

Ponteland Manor

from Eric D (Resident) published on 8 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More activities needed.

Reply from Samantha Debenham, Reviews Team at Ponteland Manor

We are pleased to see your positive feedback surrounding the care, management, facilities and dining experience at Ponteland Manor. Our dedicated Lifestyle team organise a full and varied activities schedule each week, working hard to understand residents’ preferences so there is always something for everyone to get involved in, should they wish to do so. We recognise in recent weeks we have needed to allocate resources to training new team members, however, we are now in a position to offer even more activities including getting out into the community.


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Awards / Recognitions (101)

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