Care UK in Tyne & Wear | 5 Care Homes

Review of
Cheviot Court
from Elaine H (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Mam joined Cheviot Court in June and we've found management and carers very friendly and approachable. Mam's Alzheimer's means she can be confused and tearful at times, but we know all her needs are being met at Cheviot Court, including a range of social activities and excellent and varied food menu.

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Review of
Collingwood Court
from Jan O (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My dad has been a resident since October 2024. We could no longer manage to keep him safe in his own home. While it was a difficult time having to leave his house, all the staff at Collingwood Court made it as easy as possible for us all with their friendliness, care and professionalism. The staff are

fantastic and the activities for the residents are amazing. My dad has an activity everyday if he wants to be involved. He has thrived making some new friends with other residents and staff. The staff go the extra mile. Two staff members in particular are fantastic they put everything into making residents happy and stimulated with a wide range of activities. Another staff member is very helpful in the office and nothing is too much trouble. The staff are amazing they way they look after the residents including 4 in particular. My dad has all his needs taken care of, our family are made welcome to visit, the home is immaculate, dad gets lovely meals and he is smiling again. Thank you Collingwood Team.

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Review of
Grangewood
from Jennifer H (Niece of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Brilliant reception for my uncle's 100th birthday. Lovely food at attention from all the staff.

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Review of
Grangewood
from L G (Niece of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Visited to see our uncle on his 100th birthday today. The staff were very friendly and provided us with a lovely buffet. We were made to feel very welcome.

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Review of
Grangewood
from P D (Relative of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

A great and wonderful time. The staff always make me feel at home. There was a warm and friendly atmosphere and I joined in with the entertainment and fun.

Reply from Caprice Geisha, Home Manager at Grangewood

Hi, thank you very much for taking the time to leave us feedback about your experience. At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cheviot Court
from E C (Daughter of Resident) published on 19 January 2025

Submitted via Postal Card • Report

Overall Experience

The home has a warm caring atmosphere. On arrival at the care home, staff are always pleasant and helpful. The staff caring for my mother are friendly and caring. They do an amazing job despite often being short staffed. Unfortunately my mother doesn't communicate much which sometimes results in her

being sat for long periods without a toilet break. However as soon as staff are aware of this, she is seen too.

Reply from Caprice Geisha, Home Manager at Cheviot Court

Thank you very much for taking the time to leave us feedback about your experience.
At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Collingwood Court
from Kirsty R (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

Welcoming, kind, caring and more like a family. Dad is constantly smiling and singing. Impressed with all the staff especially 4 staff members in particular, nothing is too much trouble. Dad had mentioned the food is fantastic, very nice plenty of snacks. Staff are not here for dad, they are a nice

support network for
the family.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cheviot Court
from Amy S (Granddaughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Cheviot Court really do go above and beyond for their residents. My grandma recently celebrated her 100th birthday and this occasion was marking in so many fantastic ways by staff. As a family, we were blown away by the effort and ability to think outside the box when planning Grandma's

birthday celebrations. In particular, 2 carers, who listened to grandmas stories and used that information to make her day so much more personal. Cheviot Court is a fantastic care home and we couldn't wish for a better staff to be caring for our loved one.

Reply from Paula Evans, Reviews Team at Cheviot Court

Thank you very much for taking the time to leave us feedback about your experience. At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Collingwood Court
from Julie C (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

Always had negative opinions about care homes until my dad arrived in Collingwood Court. There is a lovely atmosphere with kind patient staff. The building is spotless and the carers cannot do enough for all the residents. My dad loves it here and it feels like a second family to him. The relief I feel

knowing my dad is loved and well looked after is immeasurable and I can now relax and not have any stress knowing that my dad is happy and well cared for and settled.

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Review of
Hadrian House
from Julie R (Daughter of Resident) published on 15 December 2024

Submitted via Website • Report

Overall Experience

As a person with experience in Adult Social Care finding that perfect setting with my mother and siblings was the hardest responsibility I have ever had to undertake, we contacted Hadrian House and my mother viewed the following day and her response "Can I move in now". The environment - home from home,

food amazing, care staff fabulous. Sadly mam had a serious turn for the worse, off to A&E, I called in a few days later with the sad news, without hesitation, the manager said "Bring her home", I could not be more proud or thankful to hear such words and we will be forever in debt, a new room, breakfast for our family on arrival, nothing was to much trouble, just so much attention to detail, care above and beyond from all, empathy, love, patience and a smile, staff tolerated our silly Jokes, stories and memories, as we struggled as a family sitting at our beautiful mother's bedside waiting for the moment she would leave us for the final time. Thank you.

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Review of
Hadrian House
from Richard H (Son of Resident) published on 15 December 2024

Submitted via Website • Report

Overall Experience

My mum was at Hadrian House for several months. She was brilliantly looked after. The care team are helpful, friendly and responsive. I visited a few times and, bar none, the staff were welcoming. I never had any doubts she was well looked after, well-treated and cared for. The care home is safe and

secure and has a super-friendly atmosphere. Thank you Hadrian House for everything you did for my mum.

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Review of
Collingwood Court
from Lisa D (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My mother arrived for a period of respite after falling numerous times when living independently and being in and out of hospital. After 8 weeks respite, she has decided to stay permanently. She has had no falls since arriving in Collingwood Court, is happier, safer and no longer isolated. Staff have

been welcoming and supportive. My mind is at ease and everyone is happier. Thank you Collingwood!

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cheviot Court
from Kim S (Daughter of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

Cheviot Court is a happy, warm, caring home for my Mam. She is looked after well and she is always clean, smiling and sat chatting with friends. It is a weight off our minds knowing Mam is being cared for so well.

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Review of
Collingwood Court
from Dawn B (Daughter of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

Mum has been in for just over 2 weeks. She has had 2 falls but has been looked after. This place is excellent except I would say they could do with a few more carers around, especially at meal times as there always have to be 2 carers in the dining room for meals but that leaves a shortage for those

who may need help in their rooms or need the toilet, etc.
Apart from that, all the staff are lovely.

Reply from Samantha Debenham, Reviews Team at Collingwood Court

Thank you for your comments about the care your mother has received so far during her stay at Collingwood Court. Please rest assured that we continually review staffing levels to ensure suites are appropriately staffed, enabling residents to be supported in whatever way they need. This includes particularly busy times at the home, whether it be during mealtimes or events/activities.

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Review of
Collingwood Court
from D M (Daughter-in-law of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

This care home is beautiful and the staff have been amazing. Transferred my Mother-in-law here from another care home and the difference is unbelievable. Special thanks to the activities coordinator who was fantastic with helping get my Mother-in-law settled and putting our minds at rest so that she

would be well cared for. Also thanks to the senior Carer who was also amazing. Many thanks.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Armstrong House
from Judith C (Friend of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

We said a very sad farewell to our neighbour and our friend when she moved into Armstrong House last year and we have visited her regularly since then.
What a difference this care home has made!
When she first arrived she was low in spirit, energy and well-being but every time we have visited since

we have seen an improvement. The building is warm, comfortable and inviting, the staff are welcoming and always ready to help. They demonstrate real care and attention and our friend has blossomed in this caring environment. She approached Christmas still unwilling to leave the building to be with family, but she did go to them at Christmas and since then she has been to a particular pop group themed afternoon in another care home dressed in a themed outfit! and enjoyed every minute. We visit in the morning as she is usually busy in the afternoon involved in various different activities.
This is a care home and they certainly do care, well done to all staff concerned.

Reply from Margaret Frater, Reviews Team at Armstrong House

Hi thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team

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Review of
Hadrian House
from Katherine T (Daughter of Resident) published on 28 May 2024

Submitted via Website • Report

Overall Experience

I can’t speak highly enough of the manager and her staff at Hadrian House. My dad didn’t just look cared for he looked loved. They always had time to speak to me and answer any queries.
Thank you so much for everything you did for Dad.

Reply from Caprice Geisha, Reviews Team at Hadrian House

Thank you very much for taking the time to leave us feedback about your experience. At Hadrian House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Hadrian House
from Nigel D (Son of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience

Totally excellent care from excellent staff and caring management during the time my now late father was at Hadrian House. He was very well cared for in a safe environment. Management were excellent and very professional, staff could not have done any more. Thank you.

Reply from Caprice Geisha, Reviews Team at Hadrian House

Thank you very much for taking the time to leave us feedback about your experience.At Hadrian House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Collingwood Court
from Sarah R (Granddaughter of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

Collingwood Court looked after my grandma for 2 years and all the staff were fabulous and friendly they were so helpful to her and us when we had any queries nothing was ever a bother. The rooms are spacious and comfortable. Thank you so much to all the staff that gave my grandma the care and comfort

she needed.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Armstrong House
from Sheran J (Daughter of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

Armstrong House inspires me with confidence and helps me relax knowing that my mam is in the best place for her needs. I used to feel guilty about not having her live with us, but I know now that she would have been bored and frustrated having to fit in with our routines. At Armstrong House, she sees

a real variety of people, residents as well as staff and visitors and we are able to visit regularly. She particularly likes being included in all the activities which I feel really helps to keep both her cognitive and social skills working hard, pushing back the inevitable final memory loss. I love the warm welcoming nature of the place where everyone seems to know both our names. A real treat has been to send social media links to relatives so they can see all the things she's been engaged in as she isn't able to remember to tell them. She also likes being asked for her opinion on the care she receives and she is really pleased to have one of the staff escorting her to a big family event soon.

Reply from Reviews Team, Reviews Team at Armstrong House

Thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.

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Care Homes Owned by Care UK in Tyne & Wear

Care UK Locations in Tyne & Wear (5)

Care UK Reviews in Tyne & Wear (267)

Cheviot Court

Collingwood Court

Grangewood

Grangewood

Grangewood

Cheviot Court

Collingwood Court

Cheviot Court

Collingwood Court

Hadrian House

Hadrian House

Collingwood Court

Cheviot Court

Collingwood Court

Collingwood Court

Armstrong House

Hadrian House

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Armstrong House

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