Care UK in Tyne & Wear | 5 Care Homes

Review of
Collingwood Court
from Ian C (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My mam is a resident and all the staff especially her Key Worker cannot do enough to look after my mam, nothing is a bother to them and they are always smiling. Today 3rd April is my mam's birthday as a surprise to my mam Collingwood Court put on a birthday tea for my sister her husband my wife and

me and mum it was wonderful there was no need for them to do this but it shows you what kind and generous people they are. Well done and thanks you.

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Review of
Collingwood Court
from E S (Granddaughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My nana has never been happier since moving in Collingwood. She is safe happy and in a environment that she loves We are happy with the care she receives We can sleep easier knowing she is happy She has a new lease of life.

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Review of
Collingwood Court
from Bill C (Son-in-law of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My mother in law has been in Collingwood Court for nearly 2 years now at first she was not keen on being in a care home but she has made new friends and seems a lot more at peace within herself. She now does activities and goes on days out with Joanne and all the staff I've met seem very nice. All the

family just celebrated Marion's 92nd birthday with a spread put on by the staff and special thanks goes out to Joanne

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Review of
Grangewood
from P C (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

All the staff care for the residents with respect. They are all "good fun". They have lovely entertainment and everyone joins in. The home is always spotless and clothes beautifully laundered. I am glad we found this home to care for mam when we were no longer able.

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Review of
Collingwood Court
from Jayne S (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My mam went to collingwood court after a stay in hospital,I am so happy we as a family and my mam picked this place for her to stay,she has put weight on and doing more for herself,it's such a friendly place and the best part is the staff they are all so wonderful and have made my mam feel so welcome,so

thank you all so much xx

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Review of
Grangewood
from M R (Granddaughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

A wonderful & caring team. My nana was very well looked after. Clean environment & lots of fun activities. Highly recommend.

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Review of
Grangewood
from Carol S (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

We cannot praise the team at Grangewood enough for the care and dedication they have shown our mam. After a long stay in hospital, the communication from the team was excellent, ensuring a smooth and well planned return home. The deputy manager provided invaluable preemptive suggestions for Mam's care,

reassuring us that with the support of the community nurses her needs would be met safely, comfortably and with dignity. The love, warmth and care shown on her return were truly heartwarming - Grangewood really is HOME to her. Her room was immaculate ready for her return. One lady visited Mam in hospital which proved how this amazing team go above and beyond. Thank you all.

Reply from Hannah Story, Home Manager at Grangewood

thank you very much for taking the time to leave us feedback about your experience.
We are so pleased to hear that your mams return home to Grangewood was smooth and well-supported. At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Care UK team

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Review of
Cheviot Court
from Elaine H (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Mam joined Cheviot Court in June and we've found management and carers very friendly and approachable. Mam's Alzheimer's means she can be confused and tearful at times, but we know all her needs are being met at Cheviot Court, including a range of social activities and excellent and varied food menu.

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Review of
Collingwood Court
from Jan O (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My dad has been a resident since October 2024. We could no longer manage to keep him safe in his own home. While it was a difficult time having to leave his house, all the staff at Collingwood Court made it as easy as possible for us all with their friendliness, care and professionalism. The staff are

fantastic and the activities for the residents are amazing. My dad has an activity everyday if he wants to be involved. He has thrived making some new friends with other residents and staff. The staff go the extra mile. Two staff members in particular are fantastic they put everything into making residents happy and stimulated with a wide range of activities. Another staff member is very helpful in the office and nothing is too much trouble. The staff are amazing they way they look after the residents including 4 in particular. My dad has all his needs taken care of, our family are made welcome to visit, the home is immaculate, dad gets lovely meals and he is smiling again. Thank you Collingwood Team.

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Review of
Grangewood
from Jennifer H (Niece of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Brilliant reception for my uncle's 100th birthday. Lovely food at attention from all the staff.

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Review of
Grangewood
from L G (Niece of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Visited to see our uncle on his 100th birthday today. The staff were very friendly and provided us with a lovely buffet. We were made to feel very welcome.

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Review of
Grangewood
from P D (Relative of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

A great and wonderful time. The staff always make me feel at home. There was a warm and friendly atmosphere and I joined in with the entertainment and fun.

Reply from Caprice Geisha, Home Manager at Grangewood

Hi, thank you very much for taking the time to leave us feedback about your experience. At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cheviot Court
from E C (Daughter of Resident) published on 19 January 2025

Submitted via Postal Card • Report

Overall Experience

The home has a warm caring atmosphere. On arrival at the care home, staff are always pleasant and helpful. The staff caring for my mother are friendly and caring. They do an amazing job despite often being short staffed. Unfortunately my mother doesn't communicate much which sometimes results in her

being sat for long periods without a toilet break. However as soon as staff are aware of this, she is seen too.

Reply from Caprice Geisha, Home Manager at Cheviot Court

Thank you very much for taking the time to leave us feedback about your experience.
At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Collingwood Court
from Kirsty R (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

Welcoming, kind, caring and more like a family. Dad is constantly smiling and singing. Impressed with all the staff especially 4 staff members in particular, nothing is too much trouble. Dad had mentioned the food is fantastic, very nice plenty of snacks. Staff are not here for dad, they are a nice

support network for
the family.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cheviot Court
from Amy S (Granddaughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Cheviot Court really do go above and beyond for their residents. My grandma recently celebrated her 100th birthday and this occasion was marking in so many fantastic ways by staff. As a family, we were blown away by the effort and ability to think outside the box when planning Grandma's

birthday celebrations. In particular, 2 carers, who listened to grandmas stories and used that information to make her day so much more personal. Cheviot Court is a fantastic care home and we couldn't wish for a better staff to be caring for our loved one.

Reply from Paula Evans, Reviews Team at Cheviot Court

Thank you very much for taking the time to leave us feedback about your experience. At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Collingwood Court
from Julie C (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

Always had negative opinions about care homes until my dad arrived in Collingwood Court. There is a lovely atmosphere with kind patient staff. The building is spotless and the carers cannot do enough for all the residents. My dad loves it here and it feels like a second family to him. The relief I feel

knowing my dad is loved and well looked after is immeasurable and I can now relax and not have any stress knowing that my dad is happy and well cared for and settled.

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Review of
Hadrian House
from Julie R (Daughter of Resident) published on 15 December 2024

Submitted via Website • Report

Overall Experience

As a person with experience in Adult Social Care finding that perfect setting with my mother and siblings was the hardest responsibility I have ever had to undertake, we contacted Hadrian House and my mother viewed the following day and her response "Can I move in now". The environment - home from home,

food amazing, care staff fabulous. Sadly mam had a serious turn for the worse, off to A&E, I called in a few days later with the sad news, without hesitation, the manager said "Bring her home", I could not be more proud or thankful to hear such words and we will be forever in debt, a new room, breakfast for our family on arrival, nothing was to much trouble, just so much attention to detail, care above and beyond from all, empathy, love, patience and a smile, staff tolerated our silly Jokes, stories and memories, as we struggled as a family sitting at our beautiful mother's bedside waiting for the moment she would leave us for the final time. Thank you.

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Review of
Hadrian House
from Richard H (Son of Resident) published on 15 December 2024

Submitted via Website • Report

Overall Experience

My mum was at Hadrian House for several months. She was brilliantly looked after. The care team are helpful, friendly and responsive. I visited a few times and, bar none, the staff were welcoming. I never had any doubts she was well looked after, well-treated and cared for. The care home is safe and

secure and has a super-friendly atmosphere. Thank you Hadrian House for everything you did for my mum.

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Review of
Collingwood Court
from Lisa D (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My mother arrived for a period of respite after falling numerous times when living independently and being in and out of hospital. After 8 weeks respite, she has decided to stay permanently. She has had no falls since arriving in Collingwood Court, is happier, safer and no longer isolated. Staff have

been welcoming and supportive. My mind is at ease and everyone is happier. Thank you Collingwood!

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cheviot Court
from Kim S (Daughter of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

Cheviot Court is a happy, warm, caring home for my Mam. She is looked after well and she is always clean, smiling and sat chatting with friends. It is a weight off our minds knowing Mam is being cared for so well.

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Care UK Locations in Tyne & Wear (5)

Care UK Reviews in Tyne & Wear (274)

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Collingwood Court

Grangewood

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