Care UK in Warwickshire | 3 Care Homes

Review of
Priors House
from Steven N (Son of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

We moved both of my parents in to Priors House in December 2024. Mum needed end-of-life care for her cancer and Dad needed more day-to-day care for his dementia. I just have no words to describe how amazing this care home (and it's staff) are. They rescued us in our hour of need and showed unbelievable

care, professionalism and love from the moment that we walked in the door.

Reply from Maria Cridge, Home Manager at Priors House

Thank you so much for this lovely review. Priors House prides itself on giving the very best of care and compassion and your kind words mean a great deal to the team. We are privileged that you chose us for the care of your lovely Mom and Dad.

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Review of
Ambleside
from Anna P (Daughter of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

My mother recently moved into Ambleside and we have been very impressed with the whole set up. The staff are friendly and very experienced, working hard to settle mum in. The activities are excellent and mum likes the food. The setting is beautiful and her room is very clean and attractive. During a

recent illness, staff kept us informed of decisions about her care and coaxed her back onto her feet with patience and determination.

Reply from Staci Reeson, Home Manager at Ambleside

Thank you very much for taking time to leave this review. We are very lucky indeed to be situated in the beautiful countryside. We are so pleased that your mum has settled and has very much become part of our Ambleside family.

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Review of
Kenilworth Grange
from J W (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff and management are always helpful and very caring. Mum seems quite settled. A bit confused. The cleaner always speaks and asks if Mum is okay. A staff member in the office is always helpful. A particular member of staff always asks if everything is okay.
All the staff are very helpful.

Reply from Caprice Geisha, Home Manager at Kenilworth Grange

Hi, thank you very much for taking the time to leave us feedback about your experience.

At Kenilworth Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Ambleside
from Chris T (Son of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience

So pleased we managed to get my father into Ambleside. My experience has been nothing but marvellous. My father is cared for in a manner which even he comments on and in his state of mind this is praise indeed. Thank you for enabling his family to be relaxed and totally satisfied with his well-being.

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Review of
Priors House
from M B (Son of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother was a resident for just over a year. The care she received during this period was excellent, particularly in her last few weeks. The whole team showed good understanding and empathy as well as working together as a team with utmost team spirit. At all times they made family members most welcome

and could not do enough for Mum or us.

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Review of
Ambleside
from N L (Husband of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

My wife is a resident in Ambleside, after succumbing to dementia so I eventually could not care for her at home. She loves the staff (who always greet us both by name) and the care she has is excellent - also the food (much better than mine!). There is plenty of room for my wife to walk around and chat

with the staff, 'a café' on the ground floor with cake and drinks available so residents can be taken there to sit with relatives and friends. The rooms are light and modern, including the dining rooms, of which there are a number, so residents can eat in small groups. All of my wife's visitors have commented that it is the nicest home they have visited.
During an uncertain start (because of my wife's specific issues) the staff always communicated any problems and asked for my approval if changes were needed. There is a visiting nurse who has been exceptionally supportive. So thank you to everyone there.

Reply from Staci Reeson, Reviews Team at Ambleside

Thank you very much for taking the time to leave a review. We are over the moon with the progress which has been made. It has been down to the amazing communication and all of us including yourself working together to make sure we can provide an environment which is safe and allows her to live a fulfilling life. You are both a very welcome addition to our family here at Ambleside.

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Review of
Priors House
from L C (Son of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience

Having my Father put in two previous Care Homes receiving very poor care. I moved him to Priors House, Leamington, yes a lot of money but the value was extreme. All aspects of care, entertainment, medical care, reception, and office admin were 300%. I could not say enough to praise the carers. One carer

in particular was a diamond and worked well with my Dad who was causing trouble constantly with dementia. Already recommended Priors House to others.

Reply from Maria Cridge, Reviews Team at Priors House

How lovely of you to take the time to leave such a wonderful review. Every single resident is like family to us here at Priors House and we already feel privileged that you chose us for your Father's care. These kind words mean the world to our passionate team - I will pass them on. Warmest Regards, Customer Relations Manager.

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Review of
Ambleside
from Jan O (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

My father was staying at Ambleside, they looked after him so well. All the carers were so wonderful. He loved the music for dementia and all the great singers. Ambleside has also taken great care of my mum while she visited my father. They keep the home so clean, it is a lovely care home.

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Review of
Kenilworth Grange
from L S (Son of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

Have just found out from my daughter when visiting her grandma she was being forced to move, in distress and absolutely no interaction from care staff. This place is a business and has nothing to do with any sign of quality care. No interaction was witnessed between care staff and residents. Poor, if

no, handover from the home manager when Mum left. Soulless and ignore anything you read about 1-2-1, dementia care. From our experience, it was more of sit them down and keep them quiet.

Reply from Samantha Debenham, Reviews Team at Kenilworth Grange

Firstly, I would like to apologise for your recent experience at Kenilworth Grange. It saddens me that you felt there was a lack of care and that this has caused you and your mother distress. At Care UK, we hold ourselves to high standards and would like the opportunity to investigate all concerns and feedback. Please could I ask you kindly contact the Compliments and Complaints Team on 01206 237028 or you can email by using complimentsandcomplaints@careuk.com. We would like to discuss your concerns in more detail, which will provide us the opportunity to investigate and take learnings where necessary. If I can be of any further assistance please do let me know.

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Review of
Ambleside
from Lorraine H (Daughter-in-law of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

This has been our first experience of residential respite care for a close relative and we have been so surprised and impressed with every step of the journey. The staff and management have gone above and beyond our expectations in making our relative comfortable and at ease whilst reassuring us that

we have made the right decision.

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Review of
Priors House
from Richard J (Son of Resident) published on 10 August 2024

Submitted via Postal Card • Report

Overall Experience

During my mother's two years at Priors House, we were always very impressed with the care provided. All staff took the time to get to know her as an individual and she was looked after with professionalism, dignity and friendliness. We visited frequently and always found my mother calm, contented and

happy. Thank you to all the team.

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Review of
Priors House
from T J (Son of Resident) assisted by family/friend published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

Have had excellent experience with this home since 2016 when my father was here. Now my mother is here permanently and is receiving 5-star treatment.

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Review of
Priors House
from M J (Daughter-in-law of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

My father, father-in-law and now my mother-in-law have all received excellent care whilst in Priors house.

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Review of
Priors House
from Andrew G (Stepson of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

The word which we would use to describe Priors House is 'kind'. All the staff, whether carers, nursing, maintenance, reception or admin, all extended a tremendous kindness to Mum and also to her family from the moment she came into the home until the day she died. From the beginning we were struck by

the sense of community that was established in the home by the staff and residents alike. We were made to feel very welcome, with cakes and drinks available at all times of day and night; in addition, space was created for us to be with Mum both day and night when we most needed it. Regardless of position, all the staff demonstrated great kindness to Mum, and also to us, caring for us as we cared for her. The home is bright, warm and welcoming. There are numerous activities to choose from, and also quiet spaces and a pleasant garden if that's more appropriate. We have no hesitation in recommending Priors House most highly.

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Review of
Ambleside
from R L (Granddaughter of Resident) published on 12 July 2024

Submitted via Website • Report

Overall Experience

The carers are all pleasant, however I am concerned that my relative is not receiving the care she should have. She has not been given the appropriate prescribed medication. There is never anyone available to talk to (or even to let us out of the building), and the phone is never answered. Some of the

food she has been given has been inappropriate for her medical needs. Overall I am very disappointed. There are too few staff and either they haven't received adequate training or have not understood what is required to deliver medical care at the end of life.

Reply from Samantha Debenham, Reviews Team at Ambleside

Thank you for taking the time to provide feedback, however, we are truly disappointed to hear of your experience. Please rest assured we work closely with healthcare professionals in the community to regularly review care plans, including medication, to ensure residents are given the medication they need. These care plans also detail residents' dietary requirements, including modified diets to ensure residents receive the nutrition they need in an appropriate manner, without compromising on taste or quality. Our team receive regular, expert training to ensure we are delivering the very best of care, and our support extends to loved ones when visiting the home. We do not have your contact details on file, so please contact the home directly, and our Home Manager can discuss your concerns further, as we always appreciate feedback and are committed to taking action where concerns are raised.

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Review of
Ambleside
from E B (Friend of Resident) published on 11 July 2024

Submitted via Postal Card • Report

Overall Experience

Every time I visit my friend, the staff are all friendly and always smiling. The home is light and airy and the rooms well appointed. The chef makes the best cakes and pastries and they are always available.

Reply from Staci Reeson, Reviews Team at Ambleside

Thank you very much for taking the time to leave a review. We will make sure the chefs are made aware of your comments about their cakes and pastries and we look forward to seeing you soon over tea and cake

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Review of
Ambleside
from H F (Daughter of Resident) published on 1 July 2024

Submitted via Website • Report

Overall Experience

I am so impressed with Ambleside's care for Mum, the staff are lovely and go the extra mile to make sure she is ok and happy, thank you so much. She always seems content when we call in, and there are plenty of staff on hand to support her.

Reply from Caprice Geisha, Reviews Team at Ambleside

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ambleside Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Priors House
from Denise J (Daughter of Resident) published on 25 June 2024

Submitted via Postal Card • Report

Overall Experience

My father has settled in really well. Both admin, management, nurses and carers have been wonderful.
I am happy that Dad at the age of 92 is in the best possible place.

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Review of
Kenilworth Grange
from R S (Friend of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

The treatment our friend is having at Kenilworth Grange is very good. He is happy and contented. All the staff are lovely and friendly when we visit.

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Review of
Ambleside
from P J (Son of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My mum came into Ambleside Care Home in October last year, after the sudden loss of my father. They had been married for over 50 years and Dad always cared for Mum. Mum was not able to cope in the family home on her own, so we looked for a suitable care home. After Mum had tried the home for two weeks

she was reluctant to leave. All the staff (especially one member of staff in particular) have been so caring and compassionate while Mum has been settling in during a very difficult time. Mum does require a lot of help in day-to-day things, which the home are always willing to support. Ambleside is always a happy place, clean and tidy. Whilst there have been some ups and downs, I cannot fault how the team at Ambleside have always responded and supported Mum in everything she needs. I would very happily recommend Ambleside Care Home.

Reply from Staci Reeson, Reviews Team at Ambleside

Thank you so much for taking the time to send us this review. Ambleside is one happy family and it is our absolute pleasure to have helped Mum through this difficult time. Look forward to seeing you soon.

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Care Homes Owned by Care UK in Warwickshire

Care UK Locations in Warwickshire (3)

Care UK Reviews in Warwickshire (270)

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Ambleside

Kenilworth Grange

Ambleside

Priors House

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Priors House

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Kenilworth Grange

Ambleside

Priors House

Priors House

Priors House

Priors House

Ambleside

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