Care UK in West Midlands | 7 Care Homes

Review of
Edgbaston Manor
from D T (Sister of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

My brother has received very special care during the time he has been a resident here. The carers and staff are very polite and helpful at all times and keep me informed about him. Thank you.

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Review of
Edgbaston Manor
from S S (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care home - extremely welcoming and warm. All the staff and management are caring and compassionate. I would highly recommend this care home to anyone who is looking for support in a caring environment, Choosing a care home is not easy but everyone at Edgbaston Manor is very supportive.

Reply from Natasha Hines, Home Manager at Edgbaston Manor

Hi thank you very much for taking the time to leave us feedback about your experience.
At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are so grateful that you chose Edgbaston Manor for your loved. They are such an integral part of the home and a delight to care for. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team

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Review of
Bishops Manor
from Judith R (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Mum has been at Bishops Manor for almost two and a half years. On the 15th of March she celebrated her 100th birthday. The staff at the home made it a weekend to remember. The planning, organisation and enthusiasm was just fantastic. The decorations, cake, food and the entertainment at the parties

were wonderful. Everyone at the home was involved in one way or another and Mum thoroughly enjoyed herself. Friends and family who visited Bishops Manor on the Saturday also loved the friendly and welcoming environment of the home. My grateful thanks and appreciation go to all the staff who made it such a memorable occasion. Thank you

Reply from Hannah Story, Home Manager at Bishops Manor

Hi Judith, thank you very much for taking the time to leave us feedback about your experience.
We feel truly honoured to have been part of such a special milestone for your mum. It was a joy for the whole team at Bishops Manor to help celebrate her 100th birthday, and we're so pleased to hear that the weekend was enjoyed by your mum, your family,and friends. At Bishops Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Care UK team

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Review of
Edgbaston Manor
from J P (Daughter of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for 5 years. I know that no one would be able to care for her and love her so much as I do. However generally speaking it is clear to see how happy my mother is at Edgbaston Manor she is always calm, clean and entertained. Recent concerns were dealt with in a timely manner

and exceeded my expectations. The majority of the staff deliver compassionate kind care, including the weekend receptionist. The health care workers know my mothers needs and are always kind and helpful.

Reply from Natasha Hines, Home Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience. At Edgbaston Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is so wonderful to have your family as part of the Edgbaston Manor Family. Your mother is a joy to assist every day, always bringing humour and grace to the home. Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team

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Review of
Edgbaston Manor
from Daniel B (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

The staff and Receptionists are very helpful and always happy to assist, polite and friendly. The building is clean, always well maintained. The maintenance team keep good upkeep of the home with repairs and decorating. Overall a pleasant Atmosphere from everyone, including carers and residents. My

mother has been a resident over 2 years now and the care home have always placed best efforts they possibly can to look after her well being. Very pleased! Thank you to all the managers, staff and receptionists.

Reply from Natasha Hines, Home Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience. At Edgbaston Manor Care Home. We try to ensure that we provide a high standard of care to all residents residing with us. We are so pleased to hear such positive feedback surrounding the care team and the environment.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review of
Metchley Manor
from Peter F (Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

There are 4 star hotels and then Metchley Manor which exceeds any of the hotels in its care and attention and especially the food offerings. The staff are uniformly happy and attentive to one's needs, which is due amongst other things on good management
. It puts on plenty of activities including for

example a DJ.who kept everyone young and we achieved 1.6 million likes on his live broadcast on social media which went worldwide

Reply from Cavell Farnell, Home Manager at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review.
Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal.
DJ AG was truly a day everyone will remember.
We are grateful for your support and look forward to continuing to provide exceptional service to all our residents. If there's anything more, we can do for you, please donâ€™t hesitate to reach out.

Warm regards,
Home Manager

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Review of
Metchley Manor
from S P (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

Cannot fault this amazing care home. ALL the staff are amazing- caring, kind, patient, helpful, friendly and polite. Nothing is too much effort, and they always smile and say hello.
The food is amazing - family are welcome to join their resident for lunch and service is restaurant quality.
I really

wouldn't look anywhere else.

Reply from Cavell Farnell, Home Manager at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review.
Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal.
We are grateful for your support and look forward to continuing to provide exceptional service to all our residents. If there's anything more, we can do for you, please dont hesitate to reach out.

Warm regards,
Home Manager

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Review of
Edgbaston Manor
from Rebecca S (Sister of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Very friendly and willing to go the extra mile for their residents.
Everyone knows the residents by name. They are very helpful if any questions or needs. You can visit at any time with no restrictions which to me means 'nothing to hide'.

Reply from Natasha Hines, Home Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience. At Edgbaston Manor Care Home - Care UK so we are very pleased to hear that your experience with us has been a positive one. Our aim is to provide a high standard of care which can only be achieved with the involvement and guidance of resident's loved ones. Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team

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Review of
Blossomfield Grange
from Richard A (Husband of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Blossomfield Grange is -
A Well organised care home, with staff who have caring experience and appropriate training. There is a quiet, friendly atmosphere which gives the residents a feeling of security.

Reply from Jo Hopkins, Home Manager at Blossomfield Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Blossomfield Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many Thanks,
The Care UK Team

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Review of
Edgbaston Manor
from H M (Niece of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

The genuine care and professional manner to which both my aunt and uncle have received since both became residents has been impeccable. There is a wonderful home feel. A sense of belonging that not only residents are given but the relatives and friends too. Nothing asked is ever responded to as a chore,

but with a really supportive and determined person whoever that person is, to help and make things better. This place, the staff, with the best chance of happiness!

Reply from Natasha Hines, Home Manager at Edgbaston Manor

Hi thank you very much for taking the time to leave us feedback about your experience.
At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is a pleasure to care for both your relatives and we are only to happy to help where we can. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.

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Review of
Foxland Grange
from L H (Daughter of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

We have found Foxland Grange to be a very welcoming place. The staff are always extremely friendly and are pleased with the care that mum is receiving here. It is lovely to be able to spend quality time with mum in the bistro over a cup of coffee. We are so glad that mum is living somewhere safe and

clean with a happy atmosphere in pleasant surroundings.

Reply from Jazz Lalli, Home Manager at Foxland Grange

Thank you for taking the time to review us, we are so pleased you are happy with the services Foxland Grange provide. We strive for excellent quality of care and a positive atmosphere for all residents and families.

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Review of
Edgbaston Manor
from Clava M (Nephew of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

Totally dissatisfied experience. On attendance to the home all things were good. Once arrived inside the home we experienced a resident defecating in my uncle's room. No staff were about and we had to raise concerns with the carers who finally appeared some minutes later. Human excrement was smeared

all over the entrance to 22, the room my uncle is in and the resident was covered in excrement. Not a good experience. My uncle's personal space and dignity were breached and insulted, and it left us very unhappy.

Reply from Samantha Debenham, Reviews Team at Edgbaston Manor

Thank you for taking the time to share your experience at Edgbaston Manor. We are genuinely sorry to hear about the distressing situation you encountered during your visit. Please accept our sincerest apologies for the negative experience you and your uncle faced. We understand the seriousness of your concerns. The situation you described is certainly not the standard of care that we aim to provide at Care UK. We also regret that it took longer than expected to find staff to respond to the situation, which only added to your frustration and distress, but I understand the staff acted immediately upon recognition of your concerns to rectify this. If you would like to discuss this matter further, we would certainly encourage you to contact complimentsandcomplaints@careuk.com so we can investigate this in more depth. Best wishes.

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Review of
Bishops Manor
from Janet W (Wife of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My husband had heart failure and I was caring for him at home. When I was suddenly taken into hospital my relatives had to find immediate care for him. A friend recommended Bishops Manor and they accepted him straight away, even though I was in hospital and could not attend to the finances. The

care was excellent and he soon got to know the dedicated team of carers. When I was able to visit to sort things out it was wonderful to find a caring attitude towards me as well. He was only there for a few weeks but could not have ended his days in a finer place. Thank you

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Review of
Foxland Grange
from S A (Friend of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

We attended the dementia cafe organised by the staff at Foxland Grange. The event was extremely informative and created a safe place for us to discuss a variety of subjects that related to our experiences with dementia. We learnt so very much from the talk given by Alzheimer's Society and the shared

stories shared by other attendees. Very grateful for this opportunity to attend and participate.

Reply from Jazz Lalli, Home Manager at Foxland Grange

Thank you for your lovely feedback about the dementia cafe. It is a fantastic way to help families and friends with loved ones here at Foxland Grange and the local community too. We will continue to hold these sessions as they have proved to be very successful. Thank you and we look forward to welcoming you to many more sessions to come.

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Review of
Bishops Manor
from Wendy B (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My Mom was discharged from hospital after a fall and was not well enough or capable to go home.

It was a very distressing time for the whole family.

The team at Bishop's Manor have been superb, from my first phone call with a member of staff we were reassured and we could "breathe again".

Upon

arrival my Mom could not stand, she had a mouth full of ulcers and was exhausted.

After 4 weeks of love, exceptional care, excellent food and entertainment my Mom was able to walk to the car and return home.

There are no words to adequately convey our gratitude; thank you just isn't enough.

Thank you to the whole team; you are very special people whose help and professionalism will not be forgotten.

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Review of
Foxland Grange
from V H (Granddaughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

First time visiting my grandma and felt very welcomed. The staff were really engaging and lovely, especially with my little girl. The place is beautiful and has a lots of things to do and rooms to visit. My grandma has said it's a nice place to stay.

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Review of
Bishops Manor
from Mark F (Son of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

When the time came for my father to move to a residential care home, we looked at several in the local area. Bishops Manor stood out for several reasons. On our first visit, we got the clear impression of a professionally run, vibrant, happy and active home with excellent individual resident centered

care. We decided on the spot that this place was an ideal fit for Dad. He has now been at Bishops Manor for just over a month and our initial impression of the home has been confirmed and enhanced. The dedicated nursing and care team have helped him integrate well into the daily routine of the home. Moving from living independently to a care home could be difficult, but the staff have helped Dad cope with this change with huge kindness and consideration - we can't praise them enough. They were quickly on first name terms with my father and the team have demonstrated that Bishops Manor has a deep-seated care ethic that extends to everyone in the home. It really is a caring home.

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Review of
Edgbaston Manor
from J H (Friend of Resident) published on 10 February 2025

Submitted via Postal Card • Report

Overall Experience

My friend is very comfortable in this care home. She tells me how helpful three particular members of staff are. She loves the food especially the sausage baps. Reception staff always give visitors a really good welcome and are very happy to talk a little before you leave. Fantastic!

Reply from Natasha Hines, Home Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience. At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is a pleasure to care for your friend she is an absolute delight. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.

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Review of
Foxland Grange
from F B (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother is a new resident to Foxland Grange - not yet three weeks. Our guidance and support during the exploratory and pre-resident stays was outstanding, all questions answered and reassurance in abundance. Mum was leaving her home of 61 years where I was heavily included in her care. The 'move-in'

was smooth (and emotional). My mother has very poor vision so getting used to new routines and environment has been challenging - it is still early days. The staff have been supportive, the environment warm and welcoming. As a relative I have been made welcome and been encouraged to be involved with my mother's care as we would both wish. We continue to learn about the new lifestyle as the team continue to learn about us!

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Review of
Metchley Manor
from Kathleen C (Respite Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

9th January, 2025.
I have just returned home following a respite care stay at Methchley Manor and I would like to express my deepest gratitude for the outstanding care, support and warm friendship which I received from everyone, led by the admissions advisor.
In our communications, I found the admissions

advisor a wonderfully sensitive, caring, attentive, generous, wise and committed person with a welcoming smile and a gentleness of spirit as well as a true professional working for the good of all. And I think her values define the environment which I found to be one of a harmonious working together. Also, I found the general approach very enlightened, in that while every support is on hand, residents are also encouraged to be independent, as and when they can, this promotes a sense of respect and freedom. So, I would like to express my deep gratitude to the admissions advisor and to each person for their care and warm friendship.

Reply from Cavell Farnell, Home Manager at Metchley Manor

Thank you so much for sharing such a heartfelt review of your respite stay at Metchley Manor. We are absolutely thrilled to hear how much you appreciated the care, support, and warm environment we strive to provide.
It's wonderful to know that our professionalism and kindness left such a positive impression and that you felt both supported and encouraged in your independence. Your recognition of our approach truly means the world to us.
We are so pleased your stay helped you feel better, and it was our absolute privilege to care for you. Should you ever wish to return, please know that you'll always have a warm welcome here at Metchley Manor. With sincere appreciation.

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Care Homes Owned by Care UK in West Midlands

Care UK Locations in West Midlands (7)

Care UK Reviews in West Midlands (798)

Edgbaston Manor

Edgbaston Manor

Bishops Manor

Edgbaston Manor

Edgbaston Manor

Metchley Manor

Metchley Manor

Edgbaston Manor

Blossomfield Grange

Edgbaston Manor

Foxland Grange

Edgbaston Manor

Bishops Manor

Foxland Grange

Bishops Manor

Foxland Grange

Bishops Manor

Edgbaston Manor

Foxland Grange

Metchley Manor

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