Care UK in Wiltshire | 1 Care Home

Review of
Salisbury Manor
from S E (Respite Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

Usually very anxious about changes in my routines. This Care Home was able to offer amazing reassurance for me in the last days of hospitalisation, post-major knee replacement surgery. The Manor offered full care and support. In addition to level access to an ensuite room, all my daily needs were taken

care of. Where my mobility was compromised, meals were brought to my room. The food was nutritious and flavoursome. All the staff were professional and cheerful, encouraging when needed, and attentive at all times. I was provided with Therapeutic exercises to improve my mobility and my day activity was arranged to focus upon my recovery. They really cared for me! Minimising my anxiety by taking time to explain changes and the staff listened to my concerns regarding medications. There's time to socialise with others too! Salisbury Manor is a very well run beautiful Care Home! I would not hesitate to recommend the Quality Care provision at the Manor!

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Review of
Salisbury Manor
from C H (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Our mother was offered a respite place following a very thorough assessment; we were impressed by the friendly and efficient staff involved in the admission. However, after a few days, the memory clinic nurse who visited my mum and I both observed that she was presenting very differently from usual

and suspected an infection, but were assured it was just the change of setting. We had to push for a GP visit. The next day we were told that our mum had started wandering at night and that her respite stay would not be extended - the wandering was a new thing for her and hadn't been raised with us before this nor mentioned to the GP. We were given two days in which to find a new care home, with zero compassion, flexibility or understanding by the manager of how difficult this was given neither I nor my sister live locally - the memory nurse was very shocked too. It felt like a case of profit over people, that our mum was viewed as a reprobate rather than an ill, frightened old lady.

Reply from Samantha Debenham, Reviews Team at Salisbury Manor

Thank you for taking the time to leave feedback for Salisbury Manor. I am pleased to read you found the assessment to be thorough and that you were impressed by the friendly staff in the home. This feedback will be greatly appreciated by the team. However, I am sorry to read of your experience after the first few days. We would like to take the opportunity to look into your concerns so we are able to complete a thorough investigation to enable us to take learnings and make improvements where needed. Please can I kindly ask you to contact the Compliments and Complaints team by emailing them complimentsandcomplaints@careuk.com.

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Review of
Salisbury Manor
from D L (Daughter of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience

Warm, welcoming, and professional staff.
Very clean and well set out to make feel homely.
Great entertainment and good food.
Great knowledge of conductions and needs required.
Supportive to family.
Does not feel like a care home!
My Father settled well.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. We really appreciate your feedback, it means a lot to our team to know their hard work has been rewarded with your kind comments. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from M U (Daughter of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

I joined Mum for complimentary afternoon tea today. A lovely treat, an enjoyable way to spend a couple of hours together. Mum is very settled and happy in her new home, she tells me every visit that she is well looked after, has some lovely friends and really likes all the staff. She absolutely loves

the trips out in the minibus and specifically the New Forest and cinema outings. Thank you, everyone, for all that you do looking after Mum so well.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. Thank you so much for your very kind comments, we really do love doing what we do and it's so rewarding to be able to give the team feedback like this. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Rachel B (Daughter of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

A few months ago we moved my 93-year-old mother, who suffers from mid-stage dementia, into Salisbury Manor, and I can honestly say it has been a wonderful experience. Initially, we felt apprehensive, but after just a few days, she settled in beautifully and has been extremely content and peaceful ever

since. The home itself is well appointed and family-friendly, creating a welcoming and comfortable environment for both residents and visitors. The food is nutritious and thoughtfully prepared, and the activities are well planned. The staff are incredibly well-trained, professional, and kind. They truly go above and beyond to make sure each resident is cared for with dignity and respect.
Knowing that she is in such capable hands has been an enormous relief for all of us, especially her children and grandchildren. We can rest easy knowing that she is safe, comfortable, and well looked after every day. The management and care team deserve high praise for the excellent care they provide.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. Thank you for your kind comments, it's very rewarding to give this feedback to the team for their hard work and dedication. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Corinne E (Daughter of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

Salisbury Manor is spotlessly clean. All staff from management to housekeeping are so respectful, helpful, knowledgeable and caring. The food is of an excellent standard with a good variety. The daily activities are varied and something for everybody. My mother unfortunately has had 2 hospital stays

but the communication with myself from the home has been excellent. I visit most days and it's like being part of a very caring family. The grounds are also well maintained.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. Thank you for your kind feedback, it's great to be able to give the team feedback like this, knowing they are appreciated. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Michelle P (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

I honestly don't know where to start with my review! From my first desperate call from the hospital, trying to get Dad into a better setting, to his assessment, and transfer and settling-in period at The Manor, everyone has been excellent. They completely understood our situation and not only immediately

realised all Dad's needs, but also scooped us all up as a family and helped us rebuild after a really traumatic time The entire team have looked after Dad with such care and compassion, and through all their efforts they have completely restored him physically and rebuilt his confidence and given us our Husband/Dad and Grandad back! After a truly fabulous three-month stay at Salisbury Manor, Dad has been able to return home, but he will miss everyone so much, and it's reassuring to know, if he needs respite in the future, he can return, and he'd look forward to that. As a family we honestly can't thank you all enough, we've built some really special friendships.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. Thank you for your very kind words, I will pass this on to all of the staff as it is very much a team effort. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please get in touch. Thank you for your time, and we look forward to hearing from you.

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Review of
Salisbury Manor
from O C (Granddaughter of Resident) published on 26 June 2024

Submitted via Postal Card • Report

Overall Experience

Salisbury Manor is your best-case scenario care home. The staff are wonderful, every single one, always so kind and thoughtful to residents and families. It is clean and bright. The homemade cakes are a bonus Most importantly I trust my granny is in kind hands, she is recognised for who she was and

her needs are met for what she needs now.

Reply from Reviews Team, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. Thank you for your kind words about our team and Salisbury Manor. It is incredibly rewarding to know that our efforts are acknowledged and appreciated. I will pass on your positive and kind words to our team.

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Review of
Salisbury Manor
from Clare E (Daughter of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

The care given to my father over his final few months was outstanding. He was not always an easy patient, but the staff were unfailingly kind and cheerful. They made a difficult time as pleasant as possible for him and his family. The home is well-managed and always spotlessly clean, and the food is

delicious! I would recommend Salisbury Manor.

Reply from Reviews Team, Reviews Team at Salisbury Manor

Thank you very much for your positive review. Feedback gives us the encouragement and motivation to keep doing all we can for our residents and their families, but it is always lovely to be reminded that we are doing a great job! I will pass on your feedback to all of the staff members. At Salisbury Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Julia W (Daughter of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

The facilities at Salisbury Manor are top notch. The staff are wonderful, fully engaged with the residents and very caring. My mother is well looked after and as happy as her dementia permits. She is happy with the food provided (and seems to be putting on weight!). The gardens are improving and will

be lovely for the summer. I would not hesitate to recommend this home to anyone.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi, thank you very much for taking the time to leave us feedback about your experience, it is very much appreciated. We have a very passionate team and I will make sure that they all see this great review. Thank you once again. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Sandra A (Daughter of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

My Mum went into this nursing home for respite care after we had checked out many in the area as we had such a bad experience with another one previously. All we wanted was for Mum to be treated as we would treat her when we cared for her at home. Immediately on walking in it felt more like a 5* hotel

than a nursing home. There is a tea/coffee (and cake) seating area at the entrance for residents and guests alike. The rooms were immaculate and did not smell (as other homes had) Lunch is a 3-course meal which every day smelt amazing and I could have joined Mum if I had wanted to (for a very small fee). I imagine the chefs work very hard to prepare different options every day. The manager and staff were friendly, checking if Mum and I were ok. I actually felt happy when I left as I felt she was in good hands. As a family we know that when the time comes for our Mum to need more than respite care this is the home we would choose.

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Review of
Salisbury Manor
from F R (Daughter of Resident) published on 9 February 2024

Submitted via Postal Card • Report

Overall Experience

My mother has settled in so well and is so very happy. This place is so warm, friendly and professional, and the staff are amazing. My mother is happy and loves it here. As her daughter, it's fantastic to visit her and know she's being looked after so well. The good is fantastic, and everything is so

efficient and organised. My sister and I are so relieved to have found such a fantastic place. Thank you so much for such amazing care.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. Feedback like this reassures us that we are doing a great job, and I will make sure that I share this with the whole team. Thank you.
At Salisbury Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Nicola R (Daughter of Resident) published on 1 February 2024

Submitted via Website • Report

Overall Experience

Mum went in for respite while we were away for a few days. Mum had previously gone into another care home in the area and hated it so she was very nervous about going in but she loved it so much she wanted to go back which I am delighted with as I was slightly nervous about leaving her but I didn’t

have to worry. All the staff are super friendly and caring, everyone made her feel welcome. She loved doing the arts and crafts activity, she was able to have her hair done which she loved. The home was super clean and smelt lovely. The meals were divine and Mum came out liking more food than when she went in. I would definitely recommend this care home to anyone and if Mum is happy then so am I. Mum will definitely be going back and she even would like to stay permanently which is a definite recommendation in itself.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi Nicola, thank you very much for taking the time to leave us feedback about your experience. Thank you for such an amazing review, I can not express how happy we all are that Mum had such a positive experience, she is welcome to come back any time. I will pass on your thanks to the whole team.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Mary P (Respite Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

I am treated like a Queen.
As I came into Salisbury Manore for respite care, I felt I was entering a five-star hotel.
The facilities here are wonderful, and the staff are kind and caring.
I cannot answer questions about activities because I have not been able to attend any of them.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi Mary, thank you very much for taking the time to leave us feedback about your experience. Thank you, Queen Mary! We love having you here at Salisbury Manor. Please let us know if there is an activity that you would enjoy so that we can get started. I will pass your kind words on to our team.
At Salisbury Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Penny J (Respite Resident) published on 24 January 2024

Submitted via Postal Card • Report

Overall Experience

I was in Salisbury Manor for respite care after open heart surgery. The staff were most helpful, kind and caring, with a real understanding of my situation.
The home is fresh and clean, having been recently refurbished. The staff were kind and met any needs. The food was tasty and cooked on-site,

and the activities for residents were available should they want them.
I was looked after exceptionally well.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi Penny, thank you very much for taking the time to leave us feedback about your experience. It was a pleasure having you here whilst recovering from your operation and so lovely to watch you go from strength to strength and return home. Pop in for coffee anytime, as the staff would love to see you.
At Salisbury Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Julie D (Niece of Resident) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience

I am so delighted that we made the decision to move my aunt to your home. She was welcomed and felt immediately at home. Every time I visit, she is in the lounge enjoying attention and company and is happy! The staff are excellent, the food restaurant quality, and the facilities, including her room,

are beautiful. It feels as though she is enjoying a stay in a five-star hotel with attentive staff, and she has truly blossomed since her move here. Thank you, Sailsbury Manor.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi Julie, thank you very much for taking the time to leave us feedback about your experience. It means so much to us all and reaffirms that we are doing a great job! I will be sure to pass this on to all of the staff. Thank you once again.
At Salisbury Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from John P (Brother of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience

I visited a resident twice over Christmas. The second time on boxing day, together with his brother monks. We were invited to share a beautiful lunch in the downstairs dining room. It was like a meal in a high-class restaurant with a menu for the meal with choices of main and sweet courses. Two caterers

served the food.
The bedroom is very comfortable, with a full ensuite bathroom. The bed can be moved electrically to different positions. TV is standard. The décor and fittings are of a high class.
The staff were very friendly and helpful. Tea and biscuits were served to us. There is a high staff-to-resident ratio, and the security is not oppressive, allowing residents to feel freedom.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi John, thank you very much for taking the time to leave us feedback about your experience. Thank you so much for your lovely comments about our home, and I am delighted to hear that you found Salisbury Manor so friendly and welcoming. We are very proud of our whole home approach, and we are so pleased that your experience of the home reflected this.
At Salisbury Manor Care Home - Care UK we, set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Fiona O (Daughter of Resident) published on 12 December 2023

Submitted via Postal Card • Report

Overall Experience

From the moment of a very last-minute enquiry to my dad's final days Salisbury Manor has been nothing but caring, supportive, helpful, friendly and every other positive description I can find. Really, they have been second to none. Treating my dear dad with dignity, individuality, love and kindness.

Not only that but the care support has been efficient, attentive and appropriate. Every single member of staff touched us with kindness, even the subject of fees was sensitively approached. The home is newly furnished with good communal rooms and the chefs are on point, producing appropriate food. I just wish I'd found you sooner.

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Review of
Salisbury Manor
from D C (Son of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience

My mother was very happy and comfortable during her two weeks recovering from a fractured hip and subsequent hip replacement surgery.
The whole atmosphere was calm and welcoming. The staff could not have been more friendly and professional. I would highly recommend Salisbury Manor to others in need

of care for their family.

Reply from Suzanne Hesk, Suzanne Hesk at Salisbury Manor

Hi and thank you very much for taking the time to leave us feedback about your experience. Thank you for your very kind words, we loved having Mum here and glad she made a speedy recovery to return home. We hope everything is going well.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Veronica E (Respite Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience

What a delightful experience!
Shame about the food but the endless care and good humour of the staff made up for it! Thank you.

Reply from Samantha Debenham, Reviews Team at Salisbury Manor

Thank you for taking the time to leave a review about your experience at Salisbury Manor. We are very happy to hear that your respite stay has been a positive one. At Salisbury Manor, we pride ourselves in providing person-centred care and that includes giving the opportunity for residents to leave feedback about their dining experience at Salisbury Manor, to the Head Chef. With regular feedback, we endeavour to make the menus varied and personalised, taking into account your dietary requirements and personal preferences. Thank you for choosing Salisbury Manor and we hope that you are on the road to recovery.

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