Care UK in Worcestershire | 3 Care Homes

Review of
Brook Court
from G G (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

My father needed the services of a Care home as he was becoming very unwell. From the start of his stay the staff went above and beyond to accommodate his various requests and took the time to ask us about him and his life and what interested him so they could make a connection whilst he stayed at Brook

Court. Despite his rapidly declining health, they constantly kept us in the loop were always on hand to answer our many questions and during our visits took the time to talk to us, check our own needs and made us tea and snacks, delivered just at the right moment!
Our family have no doubt Dad was absolutely in the best place for the last few weeks of his life. He died peacefully. The nursing staff were so kind, gentle and understanding of his last few hours and could not have been more kind and genuine to ourselves during a difficult and sensitive time. We were so lucky to have chosen Brook Court for Dad. Thank you to the staff for their kindness and support.

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Review of
Perry Manor
from A L (Wife of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Perry Manor for over 5 years. Although his illness is progressing which causes him to display disruptive, distressing behaviour, the staff from all departments within the home continue to care for both of us with great compassion and sensitivity.

Reply from Caprice Geisha, Home Manager at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Brook Court
from Tess D (Daughter-in-law of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

My father-in-law lived at Brook Court for the last 7 months of his life having moved from another provider we were very unhappy with. The home is always clean and tidy. Meals are catered for individual needs. The staff at Brook Court are really caring, sensitive to need and very respectful of residents,

treating them with dignity. It is entirely down to the care that my father-in-law received from the staff that his life was extended beyond what was expected. Staff are approachable, warm and friendly, not only to residents but also to families. I have felt very supported by staff during the difficult time of my father-in-law passing away. Especial thanks to his carers for their kindness during a very sad time for us as a family.

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Review of
Perry Manor
from A B (Brother of Resident) published on 23 February 2025

Submitted via Postal Card • Report

Overall Experience

My brother was transferred from a previous care home to Perry Manor. I was amazed at the contrast in what care actually meant. Perry Manor were on a completely different level regarding respect, dignity and compassion shown to my brother. He lived at PM for two years, without any change in standard

of care and became part of the home/family. All staff are attentive and professional with the residents at heart.

Reply from Shilpa Odedra, Home Manager at Perry Manor

Thank you very much for taking the time to leave us feedback and for your kind words. Your brother was very special to us as was his family.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Brook Court
from Nina P (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My mom has been at Brook Court for nearly two years. She is a resident on the dementia unit and is treated extremely well. I can't praise the staff highly enough. They know her inside out and any concerns are dealt with quickly. She maintains some freedom and is given choices. They support us as a family

also, giving updates and telling stories about what they have been up to.
Not one for arts and crafts, jigsaws etc., lifestyle staff involve Mom in other daily tasks to keep her involved and engaged in new things. They also offer day trips and visits to garden centres and try to grant residents "wishes" from the wishing tree, big or small.
Rooms and communal areas are exceptionally clean and tidy, thanks to an amazing housekeeping and maintenance team. The hairdressing service and chiropodist offer the chance for residents to feel proud of their appearance. We use both services and it makes us, as a family, happy that she is her best.

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Review of
Chandler Court
from J N (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mum came to Chandler Court for 3 weeks respite care. She was not keen to go initially, but settled quickly, and was super impressed by how kind and helpful the staff were. The communication with us was good and I would recommend it to anyone looking for respite care for a relative.

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Review of
Chandler Court
from Lorna M (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

In Chandler Court they have a wish list, my mum made a wish to Ski and on the 7th January 2025, Chandler Court made that wish happen. My mum looked so happy. It was her life long wish and Care UK made it happen. I can't thank everyone involved enough. Both my parents are in Chandler Court and I can't

thank all the staff enough for their care and compassion to both mum and dad. You made lovely memories not just for mum but for all our family to remember.

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Review of
Chandler Court
from Sarah C (Wife of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My husband was failed by this home during respite in September. When he returned home after 10 days his hygiene had been so poor he had a dreadful skin rash requiring medical intervention and treatment for 5 days to resolve. Despite the Homes own records stating his compliance and minimal input needed

he was only showered twice during 10 days. He only took part in activities twice and did not see fresh air for the whole time. After an investigation and input from the Safeguarding team the Home agreed that the care had fallen short of what was promised. The dementia wing is fairly new and needs a lot more knowledge and understanding of dementia in order to support those relying on them. There seemed to be an over reliance on agency staff resulting in poor communication - my husband was repeatedly referred to by the wrong name which I was told was due to agency staff. This is on the surface a beautiful home but in my opinion falls short of providing good quality dementia care.

Reply from Samantha Debenham, Reviews Team at Chandler Court

Thank you for taking the time to leave feedback for Chandler Court. I am sorry to read you feel your husband was failed during his respite stay in September. At Care UK, we hold ourselves to high standards and I am sorry we did not meet these expectations. I understand your concerns and complaint has been through our formal complaint process. I would like to assure we will always reflect upon any complaint and lessons have been learnt and training has been implemented. We understand the importance of the activities and the lifestyle of our residents, and I am sorry this did not happen. Actions have been put in place to ensure this improves. I would like to thank you once again for taking the time to leave feedback. Best wishes.

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Review of
Chandler Court
from Andrew M (Husband of Resident) published on 1 January 2025

Submitted via Website • Report

Overall Experience

My wife's move into care was processed with dignity and consideration. It has been a very difficult transition for my wife, her condition not helping her emotional state. All staff involved have been extremely kind, understanding and proactive in sourcing workable and effective solutions to provide

comfort and reassurance. Although it has taken some time for her to settle the patience of the caregivers has been outstanding.
Communication and feedback have been first-rate. The team involved with my wife's care have always made time to talk to me, answer questions and happy to discuss future steps and involve me in care planning. They have also offered me support acknowledging the issues associated with coming to terms with placing a partner in care.
No one wants to be in this position. But I am secure in the knowledge that my wife is safe, cared for, and treated with dignity.

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Review of
Chandler Court
from S S (Daughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

We had to move my mother from her previous care home as her needs changed. At such a difficult time, I came across Chandler Court when looking for somewhere to move mum to. From my initial telephone enquiry and visit, to today, I have been immensely impressed by the professional, compassionate way I

(and more importantly my mum) have been treated. The staff are amazing. Mum loves all of the activities, especially any with dancing, and popping to the coffee shop when family and friends visit her. The move to Chandler Court has been positive for mum and for me. Thank you.

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Review of
Chandler Court
from G R (Son of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

We have been very impressed with Chandler Court so far. The room is very nice and all the personalisation was completed as promised before admission. Communication has been very good with us from assessment to admission. Staff seem very attentive and mum seems to be settling well.

Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your mother is settling in well and that your experience with us has been a positive one.

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Review of
Chandler Court
from Anthony R (Husband of Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience

The whole process of pre-admission was very well arranged and my wife's admission assessment was very sensitively handled.
Once my wife was accepted for a place, the exchanges of information were very clear and sensitively dealt with.
We had the chance to see my wives proposed room and asked what

we would like to see in the way of pictures etc. We brought clothes etc prior to admission to make the day of admission easier for us all. Everything that was promised was done perfectly. The day of admission could not have gone any better and thanks to the efforts of your team, my wive seems to be settling very well. We are extremely pleased with everything so far at Chandler Court. Thank you all so much.

Reply from Robin Hill, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience.At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Chandler Court
from John C (Nephew of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

When my uncle needed to move into a care home, I wanted that care home to be Chandler Court and - what can I say - they have not disappointed. The staff have been consistently kind, supportive and helpful and have ensured that my uncle settles into his new home; communication from the team has been

great, including our first Resident of the Day call. The food at the home is of a consistently high standard and alternatives are always available at request. Thanks to all the team for making a difficult time for the family that much easier to navigate.

Reply from Caprice Geisha, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Perry Manor
from H L (Daughter of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

Dad is extremely well cared for at Perry Manor. It has been his home for several years and the team has become his other family.
Communication is fantastic, we never need to worry that any part of his condition and care happens without us being advised of it.
The kindness and consideration shown by

his carers and also support staff and management is second to none and truly appreciated.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Perry Manor
from W G (Wife of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

I am constantly very impressed with the care given to patients at Perry Manor Care Home in Worcester. Nothing seems too much trouble and carers are always pleasant and respectful to residents. The home is very well managed and staff well trained.
My husband has been unwell for two weeks with a chest

infection and temperature. A doctor has seen him, prescribing antibiotics and carers have been excellent in looking after him, helping him to eat and drink, and patiently caring for him. I am kept informed at every stage.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Perry Manor
from J L (Daughter of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

My Mother has received excellent care and kindness since moving to Perry Manor at the end of March. The home is clean, welcoming, and thoughtful in what it provides. The staff throughout are disciplines are engaging and helpful. The medical/clinical care and nursing give us comfort that Mum is receiving

the very best care and attention she requires, with excellent communication.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Chandler Court
from C C (Respite Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

My three week respite was catered for very well. The staff were very helpful and nothing was too much trouble to them. The activities were excellent, but you were not pushed into anything you did not want to participate in. Overall, a good standard was achieved, even my visitors were very impressed

with the care home.

Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience of a respite stay with. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear you found that nothing was too much trouble for the team and you enjoyed our activities. We are very happy that your experience with us has been a positive one and that Chandler Court also impressed your visitors. Thank you.

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Review of
Perry Manor
from Graham W (Son-in-law of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

My father-in-law has been a resident at Perry Manor since June 2024 having arrived there with more complex dementia needs. Since arriving he has settled in extremely well and although there have been some behavioural issues the staff have responded to his needs in a positive manner. As a result, he

now seems more calm and content in his new surroundings. The staff always greet you with a smile and are friendly and respectful to the residents. The manager at the home is very approachable and her door is always open for a chat. The home itself is always welcoming, it is bright and immaculately clean. The cafe area offers an excellent choice of complimentary drinks and snacks. In conclusion, there is nothing negative I can say about Perry Manor, and would recommend it to anyone having to make the difficult decision of placing a family member into a care home.

Reply from Shilpa Odedra, Reviews Team at Perry Manor

Thank you very much for your kind words and for taking the time to leave us such wonderful feedback about our home. We are so glad that you are happy with the care and environment that we provide for your father-in-law. We work towards providing a high standard of service and find such words very encouraging.

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Review of
Perry Manor
from Amanda W (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

Well, where to start? My dad has been a resident of Perry Manor since June of this year, he moved from another care home that could no longer provide the care he needed due to his worsening dementia. Since being at the home my dad's behaviour which can be challenging has vastly improved. The dementia

unit is staffed by the same people meaning the residents get to know them and build a relationship and the staff get to know the residents, their ways, their needs, and triggers. The staff are absolutely wonderful and nothing is too much trouble. The home itself is kept spotlessly clean and so welcoming, that every member of staff greets you with a smile. The manager's door is always open, to listen help, and support residents and families on their dementia journey. I can see that my dad is so well looked after, he's always clean, dressed nicely, and treated with respect and I know he feels loved and safe. This means so much to me, that I wouldn't hesitate to recommend this home to anyone.

Reply from Shilpa Odedra, Reviews Team at Perry Manor

Thank you for your lovely words about our home. All our staff here, strive to create an environment that is not only a home but a place where our residents are respected and cared for to a high standard. To hear such wonderful words means so much to us, thank you.

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Review of
Perry Manor
from A C (Son-in-law of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law received perfect attention and care. The staff were always smiling and assisted her whenever needed.

Reply from Shilpa Odedra, Reviews Team at Perry Manor

Thank you very much for your kind words. We are so glad that you were happy with the care that was provided by our caring and dedicated staff.

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Care Homes Owned by Care UK in Worcestershire

Care UK Locations in Worcestershire (3)

Care UK Reviews in Worcestershire (342)

Brook Court

Perry Manor

Brook Court

Perry Manor

Brook Court

Chandler Court

Chandler Court

Chandler Court

Chandler Court

Chandler Court

Chandler Court

Chandler Court

Chandler Court

Perry Manor

Perry Manor

Perry Manor

Chandler Court

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Perry Manor

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