Care UK in Worcestershire | 3 Care Homes

Review of
Chandler Court
from Simon H (Son of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

My mother had to go into care and have a nurse bed. We needed to arrange this urgently and Chandler Court staff especially one member of staff, were extremely responsive and excellent and had it all organised in a few days. My mother was looked after well and the nursing staff were excellent and supportive

all the way till she passed away and we're then very kind and supportive in helping us deal with it.
My father has also recently been admitted there and has bad dementia a d is on the dementia ward where the staff seem very good and hopefully he gets the help he needs.
Overall the home is very nice and modern, staff and food and amenities are great.
Definitely recommended.

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Review of
Perry Manor
from C S (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My dad had been in hospital since August 2024 following an accident whilst on holiday in Spain. Since moving to Perry Manor in January we've seen a huge difference in dad. He's gone from looking grey, old and scruffy to clean, back to his old self to look at. The care is fantastic and the carers are

all amazing.

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Review of
Chandler Court
from Mary B (Granddaughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Everyone has made the whole process of viewing to admission smoth and comfortable. One member of staff in particular was so welcoming and informative on our inital tour.
Another member of staff did the inital assessment was so calm, and engaging with Nan and informative and supportive.
Two further

members of staff both team leaders have been fabulous liaising with us regularly, discussing any concerns and going through Nan's care needs and always on hand for any queries or to check on progress and medication during the transition period.
All the carers have been so welcoming, caring and loving towards Nan and all family members when visiting.
Everyone has welcomed children visiting and supportive when it becomes problematic leaving Nan.
The food has been brillant, head chef helped us and did food for Nan's 95th birthday as well - a wonderful spread and such lovely food as well.
Two staff members have been Fab with daily activities and engaging Nan daily.
Would recommend Chandler Court to anyone for dementia care.

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Review of
Chandler Court
from K W (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My father went into Chandler Court to give my mum a break. We didn't expect him to love it so much !
The staff were amazing. The care and attention given to him was fantastic, nothing was too much trouble !
He loved the meals, the choices were great. The entertainment schedule was varied he was

encouraged to join in and really enjoyed it.
His over all demeanour improved I hate to say this but he was happier than at home !
Great to be able to write something positive !

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Review of
Brook Court
from A W (Daughter-in-law of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

I would like to thank all the staff at Brook Court for their care and kindness to my mother in law who sadly passed away this evening. They could not have cared for her any better , kindness & thoughtfully they cared for her and during her final hours were so respectful. They made her final years comfortable

and with dignity . Thank you again for the care you gave her I could not recommend this nursing home enough.
Kind Regards
All the family

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Review of
Brook Court
from P P (Wife of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

Brook Court is a homely place. Nothing is too much trouble from the manager, staff, carers, maintenance + housekeeping. Staff are very caring treating all of the residents with dignity and respect. Always there for you when you need them. Home always clean and tidy. Activity team are very good and caring.

Cafe area is excellent as are the meals in the dining room.

Reply from Caprice Geisha, Home Manager at Brook Court

thank you very much for taking the time to leave us feedback about your experience.
At Brook Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Brook Court
from G G (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

My father needed the services of a Care home as he was becoming very unwell. From the start of his stay the staff went above and beyond to accommodate his various requests and took the time to ask us about him and his life and what interested him so they could make a connection whilst he stayed at Brook

Court. Despite his rapidly declining health, they constantly kept us in the loop were always on hand to answer our many questions and during our visits took the time to talk to us, check our own needs and made us tea and snacks, delivered just at the right moment!
Our family have no doubt Dad was absolutely in the best place for the last few weeks of his life. He died peacefully. The nursing staff were so kind, gentle and understanding of his last few hours and could not have been more kind and genuine to ourselves during a difficult and sensitive time. We were so lucky to have chosen Brook Court for Dad. Thank you to the staff for their kindness and support.

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Review of
Perry Manor
from A L (Wife of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Perry Manor for over 5 years. Although his illness is progressing which causes him to display disruptive, distressing behaviour, the staff from all departments within the home continue to care for both of us with great compassion and sensitivity.

Reply from Caprice Geisha, Home Manager at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Brook Court
from Tess D (Daughter-in-law of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

My father-in-law lived at Brook Court for the last 7 months of his life having moved from another provider we were very unhappy with. The home is always clean and tidy. Meals are catered for individual needs. The staff at Brook Court are really caring, sensitive to need and very respectful of residents,

treating them with dignity. It is entirely down to the care that my father-in-law received from the staff that his life was extended beyond what was expected. Staff are approachable, warm and friendly, not only to residents but also to families. I have felt very supported by staff during the difficult time of my father-in-law passing away. Especial thanks to his carers for their kindness during a very sad time for us as a family.

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Review of
Perry Manor
from A B (Brother of Resident) published on 23 February 2025

Submitted via Postal Card • Report

Overall Experience

My brother was transferred from a previous care home to Perry Manor. I was amazed at the contrast in what care actually meant. Perry Manor were on a completely different level regarding respect, dignity and compassion shown to my brother. He lived at PM for two years, without any change in standard

of care and became part of the home/family. All staff are attentive and professional with the residents at heart.

Reply from Shilpa Odedra, Home Manager at Perry Manor

Thank you very much for taking the time to leave us feedback and for your kind words. Your brother was very special to us as was his family.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Brook Court
from Nina P (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My mom has been at Brook Court for nearly two years. She is a resident on the dementia unit and is treated extremely well. I can't praise the staff highly enough. They know her inside out and any concerns are dealt with quickly. She maintains some freedom and is given choices. They support us as a family

also, giving updates and telling stories about what they have been up to.
Not one for arts and crafts, jigsaws etc., lifestyle staff involve Mom in other daily tasks to keep her involved and engaged in new things. They also offer day trips and visits to garden centres and try to grant residents "wishes" from the wishing tree, big or small.
Rooms and communal areas are exceptionally clean and tidy, thanks to an amazing housekeeping and maintenance team. The hairdressing service and chiropodist offer the chance for residents to feel proud of their appearance. We use both services and it makes us, as a family, happy that she is her best.

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Review of
Chandler Court
from J N (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mum came to Chandler Court for 3 weeks respite care. She was not keen to go initially, but settled quickly, and was super impressed by how kind and helpful the staff were. The communication with us was good and I would recommend it to anyone looking for respite care for a relative.

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Review of
Chandler Court
from Lorna M (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

In Chandler Court they have a wish list, my mum made a wish to Ski and on the 7th January 2025, Chandler Court made that wish happen. My mum looked so happy. It was her life long wish and Care UK made it happen. I can't thank everyone involved enough. Both my parents are in Chandler Court and I can't

thank all the staff enough for their care and compassion to both mum and dad. You made lovely memories not just for mum but for all our family to remember.

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Review of
Chandler Court
from Sarah C (Wife of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My husband was failed by this home during respite in September. When he returned home after 10 days his hygiene had been so poor he had a dreadful skin rash requiring medical intervention and treatment for 5 days to resolve. Despite the Homes own records stating his compliance and minimal input needed

he was only showered twice during 10 days. He only took part in activities twice and did not see fresh air for the whole time. After an investigation and input from the Safeguarding team the Home agreed that the care had fallen short of what was promised. The dementia wing is fairly new and needs a lot more knowledge and understanding of dementia in order to support those relying on them. There seemed to be an over reliance on agency staff resulting in poor communication - my husband was repeatedly referred to by the wrong name which I was told was due to agency staff. This is on the surface a beautiful home but in my opinion falls short of providing good quality dementia care.

Reply from Samantha Debenham, Reviews Team at Chandler Court

Thank you for taking the time to leave feedback for Chandler Court. I am sorry to read you feel your husband was failed during his respite stay in September. At Care UK, we hold ourselves to high standards and I am sorry we did not meet these expectations. I understand your concerns and complaint has been through our formal complaint process. I would like to assure we will always reflect upon any complaint and lessons have been learnt and training has been implemented. We understand the importance of the activities and the lifestyle of our residents, and I am sorry this did not happen. Actions have been put in place to ensure this improves. I would like to thank you once again for taking the time to leave feedback. Best wishes.

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Review of
Chandler Court
from Andrew M (Husband of Resident) published on 1 January 2025

Submitted via Website • Report

Overall Experience

My wife's move into care was processed with dignity and consideration. It has been a very difficult transition for my wife, her condition not helping her emotional state. All staff involved have been extremely kind, understanding and proactive in sourcing workable and effective solutions to provide

comfort and reassurance. Although it has taken some time for her to settle the patience of the caregivers has been outstanding.
Communication and feedback have been first-rate. The team involved with my wife's care have always made time to talk to me, answer questions and happy to discuss future steps and involve me in care planning. They have also offered me support acknowledging the issues associated with coming to terms with placing a partner in care.
No one wants to be in this position. But I am secure in the knowledge that my wife is safe, cared for, and treated with dignity.

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Review of
Chandler Court
from S S (Daughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

We had to move my mother from her previous care home as her needs changed. At such a difficult time, I came across Chandler Court when looking for somewhere to move mum to. From my initial telephone enquiry and visit, to today, I have been immensely impressed by the professional, compassionate way I

(and more importantly my mum) have been treated. The staff are amazing. Mum loves all of the activities, especially any with dancing, and popping to the coffee shop when family and friends visit her. The move to Chandler Court has been positive for mum and for me. Thank you.

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Review of
Chandler Court
from G R (Son of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

We have been very impressed with Chandler Court so far. The room is very nice and all the personalisation was completed as promised before admission. Communication has been very good with us from assessment to admission. Staff seem very attentive and mum seems to be settling well.

Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your mother is settling in well and that your experience with us has been a positive one.

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Review of
Chandler Court
from Anthony R (Husband of Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience

The whole process of pre-admission was very well arranged and my wife's admission assessment was very sensitively handled.
Once my wife was accepted for a place, the exchanges of information were very clear and sensitively dealt with.
We had the chance to see my wives proposed room and asked what

we would like to see in the way of pictures etc. We brought clothes etc prior to admission to make the day of admission easier for us all. Everything that was promised was done perfectly. The day of admission could not have gone any better and thanks to the efforts of your team, my wive seems to be settling very well. We are extremely pleased with everything so far at Chandler Court. Thank you all so much.

Reply from Robin Hill, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience.At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Chandler Court
from John C (Nephew of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

When my uncle needed to move into a care home, I wanted that care home to be Chandler Court and - what can I say - they have not disappointed. The staff have been consistently kind, supportive and helpful and have ensured that my uncle settles into his new home; communication from the team has been

great, including our first Resident of the Day call. The food at the home is of a consistently high standard and alternatives are always available at request. Thanks to all the team for making a difficult time for the family that much easier to navigate.

Reply from Caprice Geisha, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Perry Manor
from H L (Daughter of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

Dad is extremely well cared for at Perry Manor. It has been his home for several years and the team has become his other family.
Communication is fantastic, we never need to worry that any part of his condition and care happens without us being advised of it.
The kindness and consideration shown by

his carers and also support staff and management is second to none and truly appreciated.

Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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