Care Homes Owned by Care UK
Care UK Locations (170)
2 Shepherds View, Dappers Lane, Littlehampton BN16 4EN
"Ayton House is a lovely home. All of the décor is to a high standard and tastefully and thoughtfully done. The corridors are like an art…" Read all 16 reviews
Ayton House in Angmering is a new purpose-built care home offering the highest quality of care. The experienced and dedicated team at Ayton House provides residential and dementia care, as well as the most sensitive end-of-life care. The focus… Read more about Ayton House
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 70 Rooms from £1,611 / week
Bittern Crescent, Stowmarket IP14 5XG
"Nice clean care home. Excellent staff very helpful and take very good care of my wife who is bed bound with parkinsons.…" Read all 122 reviews
Cedrus House in Stowmarket is a purpose-built care home that provides permanent and respite residential, nursing and specialist dementia care for older people. The dedicated team also offers compassionate end of life care. The stunning Suffolk home… Read more about Cedrus House
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 70 Rooms from £1,525 / week
Helston Lane, Windsor SL4 5GG
"My mother passed away in Mountbatten Grange in December leaving my father, who is also a resident. I cannot fault the care that my mother…" Read all 117 reviews
The dedicated team at Mountbatten Grange care home delivers permanent and short-term nursing and residential care, as well as specialist dementia care. They work hard to ensure that every aspect of care is completely personalised. Mountbatten Grange… Read more about Mountbatten Grange
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Sensory Impairment
- 72 Rooms from £1,891 / week
Maple Crescent, Newbury RG14 1LN
"Mum came for 4 weeks respite following a fall when she could not manage at home. It was a very stressful time but everyone was so welcoming…" Read all 110 reviews
Winchcombe Place in Newbury is a purpose-built care home offering high-quality residential care and respite care for older people, including those who are living with dementia. Each en-suite bedroom has its own flat screen TV, phone and internet connections,… Read more about Winchcombe Place
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 80 Rooms from £1,668 / week
Longmead Road, Epsom KT19 9RX
"Care UK do a fantastic job of looking after my Father who is very happy in Appleby House. All the staff are great and always have time for…" Read all 91 reviews
Appleby House in Epsom, Surrey, is an 'Outstanding'-rated (April 2019), award-winning care home offering an innovative approach to older people's care, including dementia care. Residents are supported to lead an independent, active and fulfilling… Read more about Appleby House
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- 75 Rooms from £1,789 / week
Pound Lane, Godalming GU7 1BX
"Very good care, always kept up to day with any medical care, clean and cheerful environment and team.…" Read all 56 reviews
Jubilee House, based just off the high street in Godalming, is a purpose-built care home offering expert care for older people, including those living with Alzheimer's and other forms of dementia. The home features an array of communal spaces and… Read more about Jubilee House
- Care Provided
- Nursing
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- 48 Rooms from £1,583 / week
2 Frognal Avenue, Sidcup DA14 6LF
"Our father had been a resident at Smyth Lodge for about 17 months before he sadly died in January this year and the care he received was…" Read all 80 reviews
The team at Smyth Lodge in Sidcup delivers the best in residential, nursing and dementia care. All aspects of residents' care are fully personalised to their needs, preferences and wishes. This purpose-built home offers a luxury lifestyle with the… Read more about Smyth Lodge
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- 80 Rooms from £1,804 / week
127 Highbury New Park, Islington, London N5 2DS
"My mum has been living at Highbury New Park for nearly a year now and I want to say how happy I am with the decision we made as a family to…" Read all 48 reviews
Conveniently situated in Islington, North London, Highbury New Park delivers high quality care and support for older people. They also run a day club designed for older people in the local area. Residents can enjoy bright and spacious bedrooms, complete… Read more about Highbury New Park
- Care Provided
- Nursing
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Physical Disability
- Palliative Care
- Mental Health
- 53 Rooms
Cressex Road, High Wycombe HP12 4QF
"The care here has been exceptional. Nothing was too much trouble and my father's care has been wonderful since he came to Catherine Court.…" Read all 62 reviews
Catherine Court offers nursing, dementia and residential care for older people in an inclusive setting located in a peaceful residential area in High Wycombe. The two-storey home is designed around a courtyard, and each bedroom is light and spacious,… Read more about Catherine Court
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Sensory Impairment
- 60 Rooms from £1,515 / week
Sunnyside Close, East Grinstead RH19 4QW
"Had a lovely visit to see my very dear friend! Great to have the Cafe Shop for a coffee with my friend - all staff made me feel very…" Read all 108 reviews
Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care. Surrounded by the charming West Sussex countryside,… Read more about Mill View
- Care Provided
- Nursing
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- 70 Rooms from £1,816 / week
Front Street, Chirton, North Shields NE29 0LF
"My mam went to collingwood court after a stay in hospital,I am so happy we as a family and my mam picked this place for her to stay,she…" Read all 41 reviews
Collingwood Court is a welcoming care home providing personalised residential and respite care for older people, including those who are living with dementia. The team works hard to ensure that Collingwood Court feels like a comfortable home-from-home… Read more about Collingwood Court
- Care Provided
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Younger Adults
- 63 Rooms from £1,323 / week
Valley Drive, Countess of Chester Health Pk, Liverpool Road, Chester CH2 1UA
"My Mum is currently in the home having come out of hospital.The friendliness of the staff and the general feel of the home compared to…" Read all 46 reviews
Located in the grounds of the Countess of Chester Hospital, Pinetum is a comfortable, purpose-built home. The skilled team provides nursing and respite care for older people, including those who are living with the early stages of dementia. In addition… Read more about Pinetum
- Care Provided
- Nursing
- Older Person Care
- Learning Disability
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- 45 Rooms from £1,835 / week
Fore Street, Framlingham, Woodbridge IP13 9DF
"As a family, we are so grateful to have chose Mills Meadow for our mum. As her needs have increased over the last 18 months, staff have…" Read all 81 reviews
Rated ‘Outstanding’ by the CQC (August 2019), Mills Meadow care home in Framlingham, Suffolk, offers exceptional, personalised care. The purpose-built home provides residential and dementia care for older people, both permanently and on a short-term… Read more about Mills Meadow
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Sensory Impairment
- 60 Rooms from £1,718 / week
34 South Beechwood, Edinburgh EH12 5YS
"My dad aged 90 after a 3-month stay in hospital was admitted to Murrayside. I have been delighted with his care. He appears to be…" Read all 96 reviews
Murrayside is a purpose-built care home in Edinburgh that offers the best residential, nursing and specialist dementia care in stunning surroundings. All bedrooms have en-suite facilities and the home features its very own hair and beauty salon, café,… Read more about Murrayside
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 63 Rooms from £2,035 / week
Warfield Road, Bracknell RG12 2JA
"Bickerton House care home took care of my elderly aunt for around 5 months before she died. They came to the rescue of our family when…" Read all 57 reviews
Bickerton House in Bracknell, Berkshire, is a purpose-built care home with its own hair salon, coffee shop and cinema. Relaxing lounges, landscaped gardens, and bedrooms with en-suite facilities, all add to the level of luxury that residents can enjoy. The… Read more about Bickerton House
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 77 Rooms from £1,675 / week
Manor Road, Chelmsford CM2 0EP
"My father and I were very worried about putting my Aunt into a care home but once we had viewed Manor Lodge we felt confident that she…" Read all 133 reviews
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also… Read more about Manor Lodge
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Younger Adults
- Sensory Impairment
- 120 Rooms from £1,713 / week
Victoria Road, Macclesfield SK10 3JA
"Hollins park is truly amazing, the staff are so helpful and caring, I feel happy knowing that my mum is so looked after, the care home is…" Read all 43 reviews
With a skilled and compassionate team, Hollins Park care home in Macclesfield offers personalised care and support for people living with dementia and other complex needs. Hollins Park is also proud to be accredited with the Gold Standards Framework… Read more about Hollins Park
- Care Provided
- Nursing
- Older Person Care
- Learning Disability
- Dementia
- Physical Disability
- Mental Health
- 49 Rooms from £1,788 / week
North Bar Place, Banbury OX16 0TD
"Always a friendly greeting, lovely communal areas that are kept clean, staff are always polite and helpful. Feel safe in the knowledge that…" Read all 143 reviews
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including… Read more about Highmarket House
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 73 Rooms from £1,590 / week
Butlers Green Road, Haywards Heath RH16 4DA
"In July, a friend took us to Martlet Manor to have Sunday lunch with her husband, a resident there. From as soon as we entered the home, we…" Read all 22 reviews
The purpose-built Martlet Manor care home offers permanent and respite residential and dementia care for older people in luxurious surroundings. They also offer compassionate end of life care. Located in Haywards Heath, the home supports residents… Read more about Martlet Manor
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Younger Adults
- 72 Rooms from £1,729 / week
London Road, St Ives PE27 5EX
"I've had a lovely visit with mum again today. Field Lodge is always a joy to visit. Always spotlessly clean. The staff are very friendly,…" Read all 83 reviews
Field Lodge is a purpose-built care home on the outskirts of St Ives in Cambridgeshire. The home offers a range of high-quality services from residential and nursing care, to respite and specialist dementia care. Field Lodge boasts a range of amenities… Read more about Field Lodge
- Care Provided
- Nursing
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 72 Rooms from £1,687 / week
Love Road, Lowestoft NR32 2NY
"I would like to say, a big thank you, to all. the staff and management in Britten Court, my father had the best care possible. AND I was…" Read all 71 reviews
The skilled team at Britten Court provides high-quality care that is fully personalised to each resident. Care services range from respite and residential to nursing and dementia care. There is also a day club offering care and companionship for people… Read more about Britten Court
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Younger Adults
- 80 Rooms
Tenpenny Hill, Thorrington, Colchester CO7 8JG
"My whole experience from initial assessment to my husband going into Silversprings has made such a worrying and stressful time much more…" Read all 144 reviews
Silversprings care home in Thorrington, Essex, is encompassed by stunning landscaped gardens. The kind and compassionate team at the home delivers personalised care services, including residential, nursing, dementia and short-term respite care, offering… Read more about Silversprings
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 64 Rooms from £1,392 / week
Church Lane, Sway, Lymington SO41 6AD
"4 weeks respite care. Interesting stay as have been involved with nursing/care in a past life. Sway Place met all expectations, well…" Read all 121 reviews
Sway Place is a stunning, purpose-built care home in the New Forest National Park. The team delivers a luxury lifestyle and an exceptional level of care to all residents, including residential and dementia care on a respite or permanent basis. The… Read more about Sway Place
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- 68 Rooms from £1,625 / week
Church Lane, Murton, Seaham SR7 9PG
"My mother receives outstanding care from an amazing team of carers who go above and beyond to meet her individual needs. The Care Home is…" Read all 58 reviews
The friendly, professional team at Church View provides personalised residential and respite care for older people, including those living with dementia. The team at Church View will find out everything they can about your loved one to personalise… Read more about Church View
- Care Provided
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Mental Health
- Younger Adults
- 42 Rooms from £987 / week
Welshmill Lane, Frome BA11 2AA
"My mother moved into Rossetti House recently and we have been very pleased both with the pre and post move process and how she is settling…" Read all 135 reviews
Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and… Read more about Rossetti House
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 70 Rooms from £1,559 / week
Keldgate, Beverley HU17 8HU
"I was pleased to see my M.I.L so happy, even after only 1 week of being here. Also, I am happy that she is still able to appreciate such a…" Read all 45 reviews
Are you looking for exceptional care? Look no further than Chapter House Care Home in the heart of Beverley, offering high-quality residential and dementia care. Their 80 beautifully furnished rooms, all with en-suite bathrooms, provide a comfortable… Read more about Chapter House
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- 83 Rooms from £1,510 / week
1 Stock Road, Eastern Bypass, Thame OX9 3FU
"Lovely care home, well run by management team. Carers are very kind and supportive, lifestyle team support residents to engage in a variety…" Read all 40 reviews
Cuttlebrook Hall care home in Thame offers a comprehensive range of high-quality care services for older people, all in a luxurious, purpose-built setting. The experienced and passionate team provides residential, dementia, and respite care with every… Read more about Cuttlebrook Hall
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Sensory Impairment
- 68 Rooms from £1,621 / week
Shapland Close, Wilton Road, Salisbury SP2 7EJ
"Mum required care back in 2024, she couldn't look after herself and it was a stressful time for everyone. We turned to Salisbury Manor…" Read all 82 reviews
Salisbury Manor is a luxury care home offering residential, nursing and dementia care. The General Manager leads a friendly team of professionals that provides compassionate care for residents, assisting them to enjoy their lives to the full. The… Read more about Salisbury Manor
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Sensory Impairment
- 63 Rooms from £1,565 / week
Beacon Road, Crowborough TN6 1AS
"The staff are always helpful, supportive + happy. They always have time to talk to to you about any concerns you may have. My only issue…" Read all 126 reviews
Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care. The… Read more about Heather View
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- 74 Rooms from £1,887 / week
Westall Street, Shinfield, Reading RG2 9AU
"Our Nan has lived at Parsons Grange for a year now. She is so well looked after by genuinely caring staff and we all feel part of the…" Read all 68 reviews
The skilled team at Parsons Grange, a purpose-built care home in Shinfield, provides high-quality residential, nursing and dementia care that is tailored to individuals' needs and wishes. The luxurious home features a café, bar, hair and beauty salon… Read more about Parsons Grange
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 68 Rooms from £1,881 / week
Care UK Reviews (12640)
Darlington Court
from Phil H (Son of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Reviews Team at Darlington Court
Thank you so much for your kind words and thoughtful feedback. We’re truly grateful that you’ve taken the time to share your experience of Darlington Court.
We’re delighted to hear that our team has made a positive impression and that your mother-in-law feels supported and involved in daily life here. Creating a warm, engaging, and caring environment for all residents is at the heart of what we do, and we’re glad that’s been reflected in your experience.
We also appreciate you raising the concerns regarding call bell response times and meal temperatures. We take feedback like this seriously and are continuously working to improve. In response to these points, we’ve been reviewing our internal processes to enhance the dining experience and reduce response times, ensuring residents receive timely and high-quality support throughout the day.
Your feedback plays an important role in helping us to continue delivering a high standard of care, and we’re always open to suggestions that help us do even better.
Thank you again for your support and for choosing Darlington Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Harcourt Gardens
from M B (Friend of Resident) published on 14 April 2025Submitted via Postal Card • Report
Overall Experience
2.0 out of 5
The care provided does not seem to be at the same high standard as when she first went
Reply from Samantha Debenham, Reviews Team at Harcourt Gardens
Thank you for taking the time to share your feedback regarding Harcourt Gardens. We're truly sorry to hear that this has been your experience and apologise for any inconvenience caused during your visits. We understand how important it is for friends and family to feel welcome and at ease when visiting their loved ones.
Your concerns about the lack of guest passes and the feeling of restricted access are taken seriously. This is certainly not the experience we want to provide at Harcourt Gardens. We also note your comments regarding the standard of care and the changes you’ve observed in the home. Please be assured that maintaining high quality care remains our top priority, and our team are dedicated to constantly developing and improving their skills to ensure they are providing the best care for all residents.
Thank you again for bringing this to our attention. If you would be open to discussing your concerns further, we would politely encourage you to contact the Home Manager directly, who would be happy to listen to and address your concerns efficiently and effectively.
We value your input and are committed to ensuring a positive experience for all residents and their visitors.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Seacroft Green
from Gill G (Cousin of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
All the staff have always been excellent, nothing too much trouble,even though they were very busy,and his care was second to none in his last few weeks. He died peacefully with dignity. With two members of staff caring for him. they were fantastic
We are his only relatives and were in Australia with circumstances beyond our control to return home, however your manager was incredibly helpful and has assisted us with formalities we could not do, absolute god send , and staff on reception excellent.we would recommend this care home every single time, it's perfect. Thank you each and every one of you amazing,
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Llys Cyncoed
from Graeme i (Husband of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
The ambience, food and facilities are excellent. IT's expensive but the extra
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Dashwood Manor
from S P (Daughter of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Reviews Team at Dashwood Manor
Thank you for taking the time to share your feedback regarding Dashwood Manor with us. We're very pleased to hear that overall, you are satisfied with the care provided for your mother.
We acknowledge your concerns in regard to clothing, toiletries, your mother's room, and her personal belongings. We are sorry to hear that we have not met your expectations in these areas. We would like to assure you that our team are dedicated to constantly improving upon the outstanding care that they provide and feedback such as yours is especially beneficial for our development. We are immensely grateful for your input.
We would appreciate the opportunity to work alongside you to address these concerns promptly. If you are comfortable, we would politely encourage you to reach out to the Home Manager directly who will be happy to listen to and address your concerns effectively and efficiently.
Your feedback is invaluable in helping us improve, and we sincerely appreciate your ongoing support. Thank you again for taking the time to share your experience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Seccombe Court
from Anna W (Daughter of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Highmarket House
from B C (No Connection Provided) published on 14 April 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lauder Lodge
from Sandra R (Niece of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
4.0 out of 5
The only comment that my Aunt has is that the menu could be more varied. Recently the dinner menu was either curry or spicy bean burger but no plain option, for anyone who isn't good with spicy food.
Reply from Samantha Debenham, Reviews Team at Lauder Lodge
Thank you so much for your kind words and for taking the time to share your feedback regarding Lauder Lodge. We're thrilled to hear that your aunt has settled in well and is enjoying the view from her room, along with the activities and the care of our dedicated staff. It's also wonderful to hear that she enjoys the music activities and that we're staying in touch with you regarding her well-being. We truly appreciate your comment regarding the menu. We understand how important it is for all residents to have a variety of meal options. Thank you for bringing this to our attention, we are committed to continually improving the dining experience for all residents. If you have any future concerns, please do not hesitate to reach out to the Home Manager directly who is always happy to listen to and address any concerns directly.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Cranford Grange
from Diane M (Wife of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
He was in hospital for 6 weeks after discovering he had a brain tumour and then moved to Cranford Grange . The care and kindness he received at Cranford Grange was beyond expectation. He was treated with respect
The home is run professionally and all the residents seem very content .
I would highly recommend Cranford Grange .
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Seacroft Grange
from Norman R (Husband of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
4.0 out of 5
Whilst nothing is absolutely perfect, so there have been small issues that I feel could have been dealt with in a faster time.
Reply from Samantha Debenham, Reviews Team at Seacroft Grange
Thank you for sharing your continued support for Seacroft Grange and for trusting us with your wife's care. We truly appreciate your positive sentiments and the constructive feedback regarding the small issues you've encountered. We sincerely apologise if you feel there has been a delay in responsiveness from our team. Please be assured that we are committed to improving our response times and ensuring that all issues are resolved promptly. Your feedback is invaluable to us, and if you would like to discuss any concerns in more depth, we politely encourage you to reach out to the Home Manager directly who is always happy to listen to and address any concerns directly. Thank you again for providing your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Foxbridge House
from Catherine P (Daughter of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
2.0 out of 5
Reply from Samantha Debenham, Reviews Team at Foxbridge House
Thank you for taking the time to share your feedback, and I am truly sorry to hear about the concerns you've raised regarding your mother’s care at Foxbridge House. We always aim to provide a high standard of care, and I'm sorry to hear that we fell short of your expectations on this occasion.
We appreciate your initial positive experience with the home, and I am particularly glad to hear that our Sales Manager made a good first impression. However, it’s disheartening to hear that once your parents moved in, the care provided did not meet the standard you were expecting. We take your concerns seriously and are committed to addressing the issues you've highlighted.
We are deeply sorry to hear about your concerns regarding staffing levels, communication, and the impact it had on your mother’s wellbeing. Ensuring that each resident receives timely and compassionate care is always our priority.
We are also concerned to hear about the complaints overheard among staff, as this does not align with the values we work hard to promote. We are dedicated to providing a supportive and professional environment for both residents and staff, and we apologise for any distress this may have caused you.
We would sincerely appreciate the opportunity to discuss this with you in more depth. If you feel comfortable, we encourage you to reach out to the Home Manager directly who would be happy to provide a detailed response to your concerns. Alternatively, you can reach out to us via complimentsandcomplaints@careuk.com to voice your concerns.?
Thank you again for bringing this to our attention. We want to assure you that we are committed to providing a high standard of care and nurturing a welcoming and supportive environment. Your input is greatly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Collingwood Court
from Ian C (Son of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Priors House
from R K (Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
I am hoping to attend their upcoming events in the coming months.
Leaving today sadly.
They have a wonderful deputy manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Kingsleigh
from D B (Niece of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Collingwood Court
from E S (Granddaughter of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Collingwood Court
from Bill C (Son-in-law of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Ayton House
from J D (Daughter of Resident) published on 11 April 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Edgbaston Manor
from D T (Sister of Resident) published on 11 April 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Ponteland Manor
from kirsty n (Daughter of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Priors House
from Louise W (Daughter of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Awards / Recognitions (101)
Loading
Loading
Loading
Loading
Loading
Loading events
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Care UK to verify any information. View our terms and conditions. Care UK has a Platinum Service – more info.