Care Homes Owned by Care UK
Care UK Locations (170)
St John's Close, Mildenhall, Bury St Edmunds IP28 7NX
"Mum has been residing at Mildenhall Lodge for nearly a year now. The difference in her is amazing. Mum has dementia, and from being someone…" Read all 114 reviews
Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis. The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms… Read more about Mildenhall Lodge
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Sensory Impairment
- 60 Rooms from £1,586 / week
Curbridge Road, Witney OX28 5HR
"Millers Grange was a fabulous home for my great aunt. The care she received was so kind and caring and all the staff went above and beyond…" Read all 109 reviews
Millers Grange care home in Witney offers a variety of care services for older people, including residential, dementia care and short-term respite care. Millers Grange is a home from home, where your loved one's individually styled, en-suite bedroom… Read more about Millers Grange
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- 52 Rooms from £1,675 / week
The Row, Lane End, High Wycombe HP14 3JS
"From the time I entered the revolving doors to the day I left Ridley Manor I was happy. The staff were magnificent and nothing was ever…" Read all 95 reviews
The team at Ridley Manor specialises in high-quality dementia, nursing and residential care for older people with permanent and respite options available. This state-of-the-art care home features large, spacious en-suite rooms for all residents, with… Read more about Ridley Manor
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 72 Rooms from £1,665 / week
Maison Dieu, Richmond DL10 7AX
"One of the few truly positive experiences to come out of my mother's dementia has been getting to know the staff at The Terrace. Caring,…" Read all 33 reviews
The Terrace care home offers a range of care services for older people including residential and dementia care on a permanent and short-term respite basis Set in a Victorian building, The Terrace has maintained its traditional features including… Read more about The Terrace
- Care Provided
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Mental Health
- Younger Adults
- 44 Rooms from £1,156 / week
Coltsfield, Stansted Mountfitchet CM24 8LH
"Thank you so much for how you welcomed and settled my aunt and cared for her in her last few months. The whole family are vey grat…" Read all 74 reviews
Mountfitchet House is a purpose-built care home set within the Essex countryside. The skilled and dedicated team delivers residential, nursing and dementia care, as well as short-term respite care and sensitive end of life care. Located in a small… Read more about Mountfitchet House
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 60 Rooms from £1,854 / week
442 Bullen Close, Cambridge CB1 8YU
"Absolutely amazing home and the care for my grandma is outstanding. Cannot thank the staff enough. Makes us as a family feel secure and…" Read all 56 reviews
Heathlands House care home offers a wide range of care for older people in luxurious surroundings, from residential and nursing care through to dementia care and short-term respite. Located in Cherry Hinton, Cambridge, the home provides support for your… Read more about Heathlands House
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Younger Adults
- 64 Rooms from £1,790 / week
2 Southampton Road, Hythe, Southampton SO45 5GQ
"As a family member of a new resident, I have been supported with incredible empathy and understanding by all the staff. Especially the care…" Read all 118 reviews
Carpathia Grange in Hythe, Southampton is a state-of-the-art, purpose-built care home where everything is designed to enable residents to enjoy a fulfilling lifestyle. The home has its own hair and beauty salon, café and cinema, plus beautifully furnished… Read more about Carpathia Grange
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- 62 Rooms from £1,660 / week
1 Dedworth Road, Windsor SL4 5AZ
"We have been very impressed with the care and support given to our mother. Despite being in care for just a few months she has settled very…" Read all 50 reviews
Located close to the heart of historic Windsor, Queen's Court provides round-the-clock care services for older people, including permanent and respite residential, nursing, and dementia care. Each bedroom at the Windsor care home has en-suite facilities… Read more about Queen's Court
- Care Provided
- Nursing
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Sensory Impairment
- 62 Rooms from £1,023 / week
187 York Road, Broadstone BH18 8ES
"Would like to say a massive thank you to all the staff at The Potteries who looked after dad. You are all amazing and not sure how we can…" Read all 130 reviews
The Potteries in Broadstone, Poole, is a purpose-built care home aimed towards a luxury lifestyle. The team provides expert residential, dementia and nursing care for short-term respite and permanent residents. A short drive from the seaside, residents… Read more about The Potteries
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 80 Rooms from £1,643 / week
2 Bourley Road, Church Crookham, Fleet GU52 8DY
"The Birthday lunch was excellent with the tables beautifully laid in the Cinema Room. The food was very tasty as always and the cake a…" Read all 75 reviews
Bourley Grange is a purpose-built, luxury care home in a pleasant residential area of Church Crookham, close to the historic Tweseldown Racecourse and playing fields. The home is surrounded by green space and countryside. The dedicated team works… Read more about Bourley Grange
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Sensory Impairment
- 60 Rooms from £1,715 / week
123 Westmead Road, Sutton SM1 4JE
"Tennyson Grange care home has been brilliant to my grandmother and our family. She has felt loved, safe and cared for in the past three…" Read all 81 reviews
The dedicated team at Tennyson Grange provides respite or permanent person-centred residential, nursing and dementia care. The purpose-built home delivers luxurious yet homely living, from spacious dining spaces to the contemporary living areas. The… Read more about Tennyson Grange
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 83 Rooms from £1,525 / week
86 Downlands Road, Purley CR8 4JF
"All of the staff are very helpful and take care of my niece. Her room and bed are always very clean and tidy. She is always dressed in her…" Read all 54 reviews
Amberley Lodge is an ‘Outstanding’ rated care home (March 2021) in Purley, Surrey. The dedicated team provides personalised care in wonderful surroundings, including residential, dementia, and nursing dementia care. The Surrey home is passionate… Read more about Amberley Lodge
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- 60 Rooms from £1,488 / week
Marsh House Avenue, Billingham TS23 3DF
"My grandad spent his last 6 months in this home and they are all absolutely amazing. Would do absolutely anything for their residents and…" Read all 76 reviews
Having fun, keeping active and receiving the best of care is what living at Hadrian Park care home is all about. The team provides residential and dementia care, as well as short-term respite care that is personalised to the needs and interests of each… Read more about Hadrian Park
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 74 Rooms from £1,188 / week
93 Chester Road, Huntington, Chester CH3 6BS
"Thank you so much for making my mum feel so welcome at Deewater Grange. She came for two weeks of respite care, arriving tired and in need…" Read all 41 reviews
Deewater Grange provides a luxurious lifestyle as well as quality residential, dementia and nursing care on a permanent and respite basis. Purpose-built, the home has a café, hair salon, cinema and lovely landscaped gardens. What’s more, every bedroom… Read more about Deewater Grange
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- 58 Rooms from £1,800 / week
Castleton Way, Eye IP23 7DD
"Hartismere Place has been really great with my aunt in respite. Staff arranged for regular medical reviews after her fall and treatment,…" Read all 133 reviews
Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the… Read more about Hartismere Place
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 60 Rooms from £1,525 / week
21 Courthouse Road, Maidenhead SL6 6JE
"My dad has recently joined the care home, we were welcomed at the door by the manager and 3 members of staff, everything was explained to…" Read all 174 reviews
Clara Court is a welcoming 'outstanding'-rated care home (March 2019) where a passionate and highly trained team provides quality residential, dementia and respite care for older people. The purpose-built home has its own hair salon, café and a vintage-themed… Read more about Clara Court
- Care Provided
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Mental Health
- 76 Rooms from £1,795 / week
Evesham Road, Dodwell, Stratford-upon-Avon CV37 9TG
"We were very pleased with the care and experience given to my aunt. The staff are very kind and friendly and we were kept updated at all…" Read all 90 reviews
Ambleside is a purpose-built Care UK home in Stratford-upon-Avon. The care home provides professional and personalised residential care, as well as short-term respite care and sensitive end of life care. The superbly decorated interiors include a… Read more about Ambleside
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 60 Rooms from £1,631 / week
63 Horsley Hill Square, South Shields NE34 6RF
"The home has a warm caring atmosphere. On arrival at the care home, staff are always pleasant and helpful. The staff caring for my mother…" Read all 47 reviews
The skilled team at Cheviot Court offers high-quality care and a warm welcome in a homely setting. Quality permanent and short-term residential care is provided for older people, including those who are living with dementia. The team is passionate… Read more about Cheviot Court
- Care Provided
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- 73 Rooms from £1,323 / week
Dame Mary Walk, Colchester Road, Halstead CO9 2FF
"I have been visiting this home for over 2 years now and have always been very impressed by the warm welcome I receive every time. The staff…" Read all 161 reviews
Colne View is a purpose-built care home offering a range of high-quality services, from residential and nursing care to respite care. The team also offers supportive palliative and end-of-life care. Situated in the charming town of Halstead, the home… Read more about Colne View
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 70 Rooms from £1,688 / week
Glastonbury Road, Bury St Edmunds IP33 2EX
"The staff, the atmosphere and the decor at Glastonbury Court are all lovely! I felt very relaxed about my husband being there while I had…" Read all 80 reviews
Rated ‘Outstanding’ by the CQC (February 2022), Glastonbury Court is a purpose-built, modern care home in Bury St Edmunds that offers exceptional care. The Suffolk-based home offers a wide range of services for older people, including permanent and respite… Read more about Glastonbury Court
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Mental Health
- Younger Adults
- 60 Rooms from £1,627 / week
Elwick Road, Hartlepool TS26 9LX
"The staff arranged some great activities throughout December. Christmas felt very homely for my friend, she enjoyed meeting Santa! The…" Read all 89 reviews
Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very best standards of care. Team members receive the latest… Read more about Elwick Grange
- Care Provided
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Younger Adults
- 60 Rooms from £1,221 / week
7 Parker View, Redlands Lane, Fareham PO16 0AF
"Parker Meadow expedited my mum's entry to the care home at our request which was amazing. From then on I continued to be thoroughly…" Read all 108 reviews
Parker Meadows is a beautiful, purpose-built care home, offering high-quality residential, nursing and dementia care. The dedicated and passionate team empowers residents to live fulfilling lives. Furnished to the very highest of standards, it offers… Read more about Parker Meadows
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Sensory Impairment
- 89 Rooms from £1,559 / week
Shakers Lane, Bury St Edmunds IP32 7BN
"We moved our Mother into Davers Court in January 2025 after a very short wait. The team made the transition so easy and our mother settled…" Read all 134 reviews
Davers Court care home in Bury St Edmunds, Suffolk, is a modern, purpose-built facility that provides residential, dementia and short-term respite care for older people in beautiful surroundings. The Suffolk home has stunning lounges, a modern café,… Read more about Davers Court
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 60 Rooms from £1,595 / week
Kirkton Road, Stonehaven AB39 2PB
"Mum has been in Mowat Court now for five months and I can't imagine anywhere better for her in this locality. I visited several options…" Read all 28 reviews
Based in the seaside town on Stonehaven in Aberdeenshire, Mowat Court care home provides high-quality residential, nursing and dementia care on a permanent and short-term basis. Residents are welcome to enjoy the shared facilities in the home, such… Read more about Mowat Court
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 46 Rooms from £1,323 / week
102 Mansbrook Boulevard, Ipswich IP3 9GY
"All good thanks. My wife is still settling. She is well cared for. Food is good and the room clean, staff friendly. Would recommend this…" Read all 85 reviews
Prince George House is a modern, purpose-built care home in Ipswich that provides personalised respite, residential, nursing and dementia care for older people. The dedicated team gets to know each resident well so they can tailor their care to their… Read more about Prince George House
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 80 Rooms from £1,659 / week
14 Market Place, Barnard Castle DL12 8ND
"The care my relative received in Kings Court was excellent. She was cared for with genuine affection and staff took their time to ensure…" Read all 35 reviews
Kings Court care home provides residential and respite care for older people. The team in County Durham takes pride in the high quality care they offer. The lifestyle team organises activities, outings and events tailored to residents' needs and… Read more about Kings Court
- Care Provided
- Residential
- Older Person Care
- Short Term/Respite
- Palliative Care
- 37 Rooms from £1,091 / week
Bourchier Close, Sevenoaks TN13 1PD
"My mother was a resident a few years ago and her experience was so good that when it came time for my father to consider assisted living,…" Read all 203 reviews
The expert team at Weald Heights care home offers quality residential, nursing and dementia care on a respite or permanent basis. They spend time getting to know residents and their families so they can create tailored care and lifestyle plans. Every… Read more about Weald Heights
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- Sensory Impairment
- 80 Rooms from £1,930 / week
The Green, Swan Road, West Drayton UB7 7PW
"Franklin House is a lovely care home. Mum has been here for several years now and is well cared for, which is a great comfort to us as a…" Read all 114 reviews
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care. The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a… Read more about Franklin House
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- 66 Rooms from £1,818 / week
St Georges Road, Cheltenham GL50 3EL
"When I began my search for a Care Home for my aunt, I really didn't know where to begin as I lived a long way from Cheltenham and did not…" Read all 142 reviews
Located in Cheltenham, Sandfields is a purpose-built care home providing quality residential, respite, nursing and dementia care. Built over three floors, Sandfields is the epitome of comfortable living. The floors are divided into two suites, each… Read more about Sandfields
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Sensory Impairment
- 90 Rooms from £1,824 / week
Grosvenor Road, Donnington, Chichester, Chichester PO19 8FP
"My sister has a profound learning disability and finding the best possible care has been challenging. I need not have worried as I found…" Read all 44 reviews
Chichester Grange provides quality care for older people in a luxurious setting. The experienced and committed team delivers the best in permanent and respite residential, nursing and specialist dementia care. The care the team provides is fully tailored… Read more about Chichester Grange
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 75 Rooms from £1,621 / week
Care UK Reviews (12640)
Darlington Court
from Phil H (Son of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Reviews Team at Darlington Court
Thank you so much for your kind words and thoughtful feedback. We’re truly grateful that you’ve taken the time to share your experience of Darlington Court.
We’re delighted to hear that our team has made a positive impression and that your mother-in-law feels supported and involved in daily life here. Creating a warm, engaging, and caring environment for all residents is at the heart of what we do, and we’re glad that’s been reflected in your experience.
We also appreciate you raising the concerns regarding call bell response times and meal temperatures. We take feedback like this seriously and are continuously working to improve. In response to these points, we’ve been reviewing our internal processes to enhance the dining experience and reduce response times, ensuring residents receive timely and high-quality support throughout the day.
Your feedback plays an important role in helping us to continue delivering a high standard of care, and we’re always open to suggestions that help us do even better.
Thank you again for your support and for choosing Darlington Court.
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Harcourt Gardens
from M B (Friend of Resident) published on 14 April 2025Submitted via Postal Card • Report
Overall Experience
2.0 out of 5
The care provided does not seem to be at the same high standard as when she first went
Reply from Samantha Debenham, Reviews Team at Harcourt Gardens
Thank you for taking the time to share your feedback regarding Harcourt Gardens. We're truly sorry to hear that this has been your experience and apologise for any inconvenience caused during your visits. We understand how important it is for friends and family to feel welcome and at ease when visiting their loved ones.
Your concerns about the lack of guest passes and the feeling of restricted access are taken seriously. This is certainly not the experience we want to provide at Harcourt Gardens. We also note your comments regarding the standard of care and the changes you’ve observed in the home. Please be assured that maintaining high quality care remains our top priority, and our team are dedicated to constantly developing and improving their skills to ensure they are providing the best care for all residents.
Thank you again for bringing this to our attention. If you would be open to discussing your concerns further, we would politely encourage you to contact the Home Manager directly, who would be happy to listen to and address your concerns efficiently and effectively.
We value your input and are committed to ensuring a positive experience for all residents and their visitors.
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Seacroft Green
from Gill G (Cousin of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
All the staff have always been excellent, nothing too much trouble,even though they were very busy,and his care was second to none in his last few weeks. He died peacefully with dignity. With two members of staff caring for him. they were fantastic
We are his only relatives and were in Australia with circumstances beyond our control to return home, however your manager was incredibly helpful and has assisted us with formalities we could not do, absolute god send , and staff on reception excellent.we would recommend this care home every single time, it's perfect. Thank you each and every one of you amazing,
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Llys Cyncoed
from Graeme i (Husband of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
The ambience, food and facilities are excellent. IT's expensive but the extra
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Dashwood Manor
from S P (Daughter of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Reviews Team at Dashwood Manor
Thank you for taking the time to share your feedback regarding Dashwood Manor with us. We're very pleased to hear that overall, you are satisfied with the care provided for your mother.
We acknowledge your concerns in regard to clothing, toiletries, your mother's room, and her personal belongings. We are sorry to hear that we have not met your expectations in these areas. We would like to assure you that our team are dedicated to constantly improving upon the outstanding care that they provide and feedback such as yours is especially beneficial for our development. We are immensely grateful for your input.
We would appreciate the opportunity to work alongside you to address these concerns promptly. If you are comfortable, we would politely encourage you to reach out to the Home Manager directly who will be happy to listen to and address your concerns effectively and efficiently.
Your feedback is invaluable in helping us improve, and we sincerely appreciate your ongoing support. Thank you again for taking the time to share your experience.
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Seccombe Court
from Anna W (Daughter of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
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Highmarket House
from B C (No Connection Provided) published on 14 April 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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Lauder Lodge
from Sandra R (Niece of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
4.0 out of 5
The only comment that my Aunt has is that the menu could be more varied. Recently the dinner menu was either curry or spicy bean burger but no plain option, for anyone who isn't good with spicy food.
Reply from Samantha Debenham, Reviews Team at Lauder Lodge
Thank you so much for your kind words and for taking the time to share your feedback regarding Lauder Lodge. We're thrilled to hear that your aunt has settled in well and is enjoying the view from her room, along with the activities and the care of our dedicated staff. It's also wonderful to hear that she enjoys the music activities and that we're staying in touch with you regarding her well-being. We truly appreciate your comment regarding the menu. We understand how important it is for all residents to have a variety of meal options. Thank you for bringing this to our attention, we are committed to continually improving the dining experience for all residents. If you have any future concerns, please do not hesitate to reach out to the Home Manager directly who is always happy to listen to and address any concerns directly.
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Cranford Grange
from Diane M (Wife of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
He was in hospital for 6 weeks after discovering he had a brain tumour and then moved to Cranford Grange . The care and kindness he received at Cranford Grange was beyond expectation. He was treated with respect
The home is run professionally and all the residents seem very content .
I would highly recommend Cranford Grange .
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Seacroft Grange
from Norman R (Husband of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
4.0 out of 5
Whilst nothing is absolutely perfect, so there have been small issues that I feel could have been dealt with in a faster time.
Reply from Samantha Debenham, Reviews Team at Seacroft Grange
Thank you for sharing your continued support for Seacroft Grange and for trusting us with your wife's care. We truly appreciate your positive sentiments and the constructive feedback regarding the small issues you've encountered. We sincerely apologise if you feel there has been a delay in responsiveness from our team. Please be assured that we are committed to improving our response times and ensuring that all issues are resolved promptly. Your feedback is invaluable to us, and if you would like to discuss any concerns in more depth, we politely encourage you to reach out to the Home Manager directly who is always happy to listen to and address any concerns directly. Thank you again for providing your feedback.
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Foxbridge House
from Catherine P (Daughter of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
2.0 out of 5
Reply from Samantha Debenham, Reviews Team at Foxbridge House
Thank you for taking the time to share your feedback, and I am truly sorry to hear about the concerns you've raised regarding your mother’s care at Foxbridge House. We always aim to provide a high standard of care, and I'm sorry to hear that we fell short of your expectations on this occasion.
We appreciate your initial positive experience with the home, and I am particularly glad to hear that our Sales Manager made a good first impression. However, it’s disheartening to hear that once your parents moved in, the care provided did not meet the standard you were expecting. We take your concerns seriously and are committed to addressing the issues you've highlighted.
We are deeply sorry to hear about your concerns regarding staffing levels, communication, and the impact it had on your mother’s wellbeing. Ensuring that each resident receives timely and compassionate care is always our priority.
We are also concerned to hear about the complaints overheard among staff, as this does not align with the values we work hard to promote. We are dedicated to providing a supportive and professional environment for both residents and staff, and we apologise for any distress this may have caused you.
We would sincerely appreciate the opportunity to discuss this with you in more depth. If you feel comfortable, we encourage you to reach out to the Home Manager directly who would be happy to provide a detailed response to your concerns. Alternatively, you can reach out to us via complimentsandcomplaints@careuk.com to voice your concerns.?
Thank you again for bringing this to our attention. We want to assure you that we are committed to providing a high standard of care and nurturing a welcoming and supportive environment. Your input is greatly appreciated.
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Collingwood Court
from Ian C (Son of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
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Priors House
from R K (Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
I am hoping to attend their upcoming events in the coming months.
Leaving today sadly.
They have a wonderful deputy manager.
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Kingsleigh
from D B (Niece of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
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Collingwood Court
from E S (Granddaughter of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
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Collingwood Court
from Bill C (Son-in-law of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
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Ayton House
from J D (Daughter of Resident) published on 11 April 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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Edgbaston Manor
from D T (Sister of Resident) published on 11 April 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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Ponteland Manor
from kirsty n (Daughter of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
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Priors House
from Louise W (Daughter of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
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Awards / Recognitions (101)
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