Hallmark Luxury Care Homes in Cardiff | 4 Care Homes

Review of
Hallmark Shire Hall
from A H (Wife of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

It's always a pleasure to visit my husband, the staff are caring and positive, they make us both smile. The building is clean and well cared for. The staff are well trained and happy in their roles. They make this difficult situation bearable.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you so much for your kind words about Hallmark Shire Hall - I will pass these onto the team, whom I know will be so proud to hear them. It is an honour to care for your husband here.

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Review of
Hallmark Shire Hall
from D M (Friend of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Love visiting my dear friend of over 70 years. Fabulous home, she is happy there.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you so much for your kind words about Hallmark Shire Hall - I will pass these onto the team, whom I know will be so proud to hear them. It is an honour to care for your friend here

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Review of
Hallmark Ty Enfys
from Leigh W (Wife of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Ty Enfys is a wonderful and very comfortable care home. My husband has been in Ty Enfys for a few weeks and during that time the care, compassion and kindness shown to my husband and our family and friends visiting has been immeasurable.
Each and every member of staff has been so welcoming and the

care provided by you all has been exemplary.
Thank you so very much to all of you. X

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your heartfelt review. We have loved welcoming you all and getting to know everyone. I will pass your kind comments onto the team.

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Review of
Hallmark Ty Enfys
from M S (Wife of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Completely satisfied with Ty Enfys Care Home.
The care and dedication of the staff is outstanding.
I will always be grateful for the time the staff give to the residents to make their lives comfortable and happy.
I would not hesitate to recommend it.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. We love caring for your loved one and welcoming you all as a family to the home each time you visit. I will pass your kind comments onto the team.

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Review of
Hallmark Ty Enfys
from Geraint R (Son of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

After a stressful few weeks in hospital we moved Mum to Ty Enfys. From the moment she got there, the care and attention given by every member of the team has been absolutely amazing. You can really see how much everyone cares for the residents and it really does put our minds at ease knowing how well

Mum is being looked after. If I could give six stars I would and would recommend Ty Enfys unreservedly. Thank you.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such kind words. It's been wonderful to welcome you all to Ty Enfys and watch your mum grow from strength to strength.

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Review of
Hallmark Ty Enfys
from Lesley R (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

The decision to move my mother into Ty Enfys for nursing care wasn't easy, but she couldn't be in better hands and has settled in quickly. The staff are amazing - everyone I've met has had a smile on their face, and it's clear that this more than a "job" to them. Their patience, support, and genuine

affection for residents gives me the additional reassurance I need that this is the right place for Mum at this stage of her care.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such a lovely review. We've loved welcoming you all, getting to know Mum and watching her thrive.

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Review of
Hallmark Regency House
from S W (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum has just recently, over the last 3 weeks became a resident. I have to say what a gorgeous place, spotlessly clean, loads to do for her. Beautiful gardens, lovely touch with the coffee shop area where even us visitors can sit and have coffee and cake etc. But most of all I want to say how wonderful

all the staff, carers, cleaners and nurses are. They are friendly, caring and professional, nothing is too much. I worried about mum going into a home. However I feel less tressed knowing she is well looked after.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for your wonderful review! We're delighted to hear that your mum has settled in well and that you've noticed the effort we put into creating a welcoming and caring environment. It's fantastic to know that you appreciate our facilities, gardens, and coffee shop, as well as the dedication of our amazing team. Your kind words mean a lot to us, and we're so pleased you feel reassured knowing your mum is in good hands. Please don't hesitate to reach out if there's anything we can do to support you further.

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Review of
Hallmark Penylan House
from R G (Brother of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent accommodation, first class and well-qualified nursing staff. Administration and support are first-rate and highly professional. Liaised effectively throughout her stay. So reassuring, given my residence in Surrey. Highly commended.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for your kind words and for taking the time to share your experience with us. We're genuinely grateful for your feedback. We will be sure to share your comments with our team.

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Review of
Hallmark Penylan House
from C C (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum took residence in Hallmark Penylan House last February. She was very poorly on admission, requiring 24 hour care and life expectancy low. In December, mum reached 88 years of age, if it weren't for this fabulous home I would have lost her. The staff are so warm and caring, when I visit they have

become more like friends. What an exceptional care home!

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for sharing your experience. We are delighted to hear about the positive difference Penylan Family has made for Mum. It's wonderful to know that our caring and attentive Team have provided her with excellent care. We truly appreciate your kind words, I will be passing your feedback to the Team.

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Review of
Hallmark Penylan House
from J P (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident of Penylan Care Home since November 2024, so far she has been well looked after. Her eating has improved and she is looking much better and healthier. The food is very good. There is an excellent entertainment team who provide activities and live singers and encourage residents

to participate. Christmas was especially good and a joy to be a part of the welcoming Penylan House family.
The carers do a fantastic job under sometimes very difficult circumstances.
Thank you.

Reply from Stacey Hodgkiss, Business Support Manager at Hallmark Penylan House

Thank you so much for your lovely review. We've loved welcoming Mum and getting to know all of you. It's heart warming seeing Mum thrive.

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Review of
Hallmark Penylan House
from C R (Granddaughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My grandmothers care at the home is reflective of which staff are working each day which, although shouldn't be the case, does have an impact on the day to day. There are never problems in general, but her overall demeanor is noticeably improved on certain days. Any issues we have had have been dealt

with by the staff on duty and my grandmother is very happy which is wonderful. Certain carers are exceptional and the entertainment and stimulation is fantastic, with live concerts, parties and events that are catered to all residents no matter their ailments and also family members.

Reply from Stacey Hodgkiss, Business Support Manager at Hallmark Penylan House

Thank you so much for your lovely review. We've loved welcoming Nan in to Penylan House and getting to know all of you. It's heart-warming knowing Nan is very Happy.

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Review of
Hallmark Penylan House
from L R (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Throughout the festive period the home was decorated beautifully inside and out. The tree even had embroidered stars with individual residents names on. Every week day there was entertainment, ranging from choirs, individual artists, music students from the university and even a pony dressed as Santa's

helper. There were also festive activities, making tree decorations, baking and flower arranging. Nothing is too much trouble and every resident is involved in some way. So much thought and effort goes into organising these activities. There was also a Christmas fair, Christmas party and a New Year's Eve party where families all got together to celebrate. The whole home was involved in some way and the atmosphere was fabulous. There are activities throughout the year, most days in fact, but the team excelled over this wonderful festive time.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you very much for taking the time to write such a wonderful review. We are pleased that you noticed the effort made by the team at Penylan House to make Christmas special for residents. We will continue to strive to provide care to the highest standards to all of our residents.

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Review of
Hallmark Ty Enfys
from S M (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

From the moment that we walked through the doors of Hallmark Ty Enfys we could feel what a special place it is. Dad is cared for as an individual with every member of staff team treating him with kindness, compassion, friendliness and professionalism. The home is a vibrant place and is is wonderful

to see dad living life to the full. We know that dad is safe, enjoying himself and is well cared for. Thank you to everyone at Ty Enfys you are all amazing.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your heart warming review. We have loved welcoming Dad and hearing his wonderful singing voice.

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Review of
Hallmark Ty Enfys
from A R (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

It is such a hard decision to make when a parent needs to move into a home, but we received so much support from the team at Hallmark Ty Enfys. Everyone was and continues to be really wonderful. We are very happy with the care mum is receiving.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. Mum has a special place in our hearts and it's been wonderful to welcome her and you all to Ty Enfys.

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Review of
Hallmark Shire Hall
from J A (Wife of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are fabulous. My husband has settled in so well with the help of the remarkable staff.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words. I will pass them on to the team, whom I know will be very proud to hear them. It is an honour to care for your husband here at Shire Hall.

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Review of
Hallmark Ty Enfys
from Angela E (Sister of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

My brother is a resident here and we couldn't be more happier. Well done.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. We've loved welcoming you all to Ty Enfys and having your brother join us.

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Review of
Hallmark Ty Enfys
from Allan P (Resident) assisted by family/friend published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with all the aspects of care and support. Very friendly staff.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your kind review. It's been wonderful welcoming you and your partner to Ty Enfys.

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Review of
Hallmark Ty Enfys
from Lowri G (Wife of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

Extremely happy with the care my husband is receiving at the home.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your review. It's been great to welcome you all to Ty Enfys and have your support for all our events and activities.

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Review of
Hallmark Ty Enfys
from R P (Son of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother goes from strength to strength whilst in the care of Ty Enfys. I am delighted with the care my mother receives.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your kind comments. It's been wonderful welcoming you all to Ty Enfys and caring for your lovely Mum.

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Review of
Hallmark Regency House
from Gerald S (Resident) assisted by family/friend published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

I am a resident at Regency House Care Home. I arrived in April this year leaving my home and in need of extra help. Since being in Regency I feel so happy enjoying the company of other people. Everybody here is so social. All the staff are always at hand making sure all our needs are attended to. I

am not lonely anymore and very happy it has improved my life immensely.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for your wonderful review and for sharing your experience at Regency House. It means the world to us to hear that you feel so happy and supported since joining us.We understand that moving into a new environment can be a big step, and its heartwarming to know that being here has brought you joy, companionship, and a sense of community. Our team works hard to ensure everyone feels cared for and valued, so your kind words truly make our efforts worthwhile.Were delighted to see how much your life has improved, and were honoured to be part of your journey. Thank you for choosing Regency House as your home.

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Care Homes Owned by Hallmark Luxury Care Homes in Cardiff

Hallmark Luxury Care Homes Locations in Cardiff (4)

Hallmark Luxury Care Homes Reviews in Cardiff (505)

Hallmark Shire Hall

Hallmark Shire Hall

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Regency House

Hallmark Penylan House

Hallmark Penylan House

Hallmark Penylan House

Hallmark Penylan House

Hallmark Penylan House

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Shire Hall

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Regency House

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