Hallmark Luxury Care Homes in East Sussex | 2 Care Homes

Review of
Hallmark Maycroft Manor
from C B (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

My father spent the last year of his life at Maycroft Manor. The care and support he received from the team was exemplary, from the very first contact to his last days everyone showed such amazing kindness and attentiveness to his every need. He enjoyed his time there, making positive relationships

and taking part in a range of interesting entertainments. I am also very grateful for the kindness and support I received from the wonderful team, thank you.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for your lovely review, it was a huge pleasure to support your lovely dad and get to know you all as a family.

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Review of
Hallmark Willingdon Park Manor
from Anton C (Son of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

A modern facility with beautiful furnishing and decor. Staff are very caring, and patient and encourage her to take part in activities. They have made my mother feel very welcome and cared for. After a few months she feels very much at home.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We are delighted at how well your mother has settled. It's wonderful to see her in the cafe, enjoying a game of dominoes; she's rarely beaten! We will be sure to share your lovely words with the wider team. Thank you once again.

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Review of
Hallmark Willingdon Park Manor
from Charlotte L (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

I would not recommend Willingdon Park Manor thanks to the appalling level of care Mum received during her respite stay. The level of care was not of a high standard and was anything but attentive. There was no proactive care plan and the staff lacked training. Despite Mum's vulnerable state she was

rarely checked before 10.30am and had to ask for everything including help to get up, have a shower (the showers flooded during use), get her bed made and laundry collected. Of particular concern was the mismanagement of a number of important clinical matters including confusion in the dispensing of Mum's medication necessitating multiple interventions by her family to ensure she received the correct tablets/doses and similar confusion in the handling of her medical paperwork. The home also failed to make an emergency same day GP appointment despite promising us this would be done. As a result we had to remove Mum from the home as we were so concerned about her safety and wellbeing.

Reply from Ian Cole, General Manager at Hallmark Willingdon Park Manor

Thank you for your feedback. We're truly sorry to hear your mother's stay didn't meet your expectations. Please rest assured that the wellbeing and safety of our residents are our highest priorities, and we're committed to addressing any concerns that arise. Your mother personally expressed her appreciation for the care she received and shared that her move was to be closer to friends who couldn't travel. We thoroughly reviewed the points raised and our investigation indicated most claims could not be substantiated. Regarding medication management, we strictly follow the prescriptions and medical guidance provided by GPs and hospital staff to ensure residents' safety and our records confirm that all protocols were followed. While we respect your family's decision not to proceed with the second stage of our complaints process, please do contact us directly if you wish to discuss your concerns further. We sincerely wish your mother happiness in her new home. Ian Cole, General Manager

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Review of
Hallmark Maycroft Manor
from C M (Respite Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

I was transferred from hospital by ambulance for rehab. I fractured my spine. This establishment is amazing in every way. Run by a young, dynamic team, the staff are very special and seem carefully chosen "hand picked". They are truly top quality, working 24/7 with true dedication, love, passion and

a gift for their job. Some individuals I would like to name and have to management, as they have gone the extra mile for me and beyond. It has been a real feel good factor, that of being in a family, yet a 6* hotel. The food is amazing, gluten free is not issue at all. The facilities and activities are amazing, every answer is a yes with a smile and hug. Truly awesome! Maycroft Manor should receive an award!

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for your lovely review, it's been a pleasure to help you recuperate and we are glad we are exceeding your expectations!

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Review of
Hallmark Willingdon Park Manor
from Sarah M (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Willingdon Park Manor is an outstanding nursing home on every level in our experience. My father became a resident in May 2024 as we felt the facilities and approach to looking after someone with dementia were a world away from the care he was receiving at a nursing home nearby.
From the very start,

one of the wonderful care team made him her pet project and was determined to get him moving and engaging with things. My father was a very bright, commercial man with interests in history, world affairs and mountaineering. His dementia made him very frustrated and therefore he could be challenging to look after. None of this daunted the team - in fact it made him more interesting to them as they all sought to build a relationship with him and find things to engage him.
When we reached his final weeks, the whole community at Willingdon Park wrapped their arms around us and him to ensure he had a peaceful and comfortable death, surrounded by love. We couldn't have asked for more.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We were honoured to be able to care for your father and give him the peaceful and dignified passing that he deserved. He is dearly missed by the team. We will be sure to share your lovely words with the wider team. Thank you once again.

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Review of
Hallmark Willingdon Park Manor
from Edward M (Son of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

First class Carehome, well designed building, keen attention to safety and detail. Furnishings are pleasant and the outside garden area is also.
The staff are very attentive, welcoming and provide great care for the residents.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to leave a 5* review of our beautiful home. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your lovely words with the wider team. Thank you once again.

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Review of
Hallmark Willingdon Park Manor
from M F (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

I would highly recommend Willingdon Park Manor. My mother has been cared for with respect and compassion by staff who always find time to listen and respond to residents' needs. Mum may not have chosen to use many of the luxuries available, such as the cocktail bar, cinema and massage treatments, but

she and her visitors certainly enjoyed being served freshly baked scones or cakes with coffee every day in the cafe!
Constructive feedback is actively asked for from residents and relatives, and Mum was pleased that there was a prompt response and resolution to an issue raised. Thank you to all at Willingdon Park Manor.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to leave a review of our beautiful home. Feedback from yourself and your mother is invaluable to us, such positive words are a real boost to our team's morale. We work hard to ensure that any constructive feedback is taken onboard, allowing us to improve our service and facilities. We will be sure to share your lovely words with the wider team. Thank you once again.

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Review of
Hallmark Maycroft Manor
from Jane B (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

The most lovely staff. Full of respect, kindness and a sense of humour..
Everybody friendly. Extremely clean and fragrant.
Christmas was like a fairy tale - so happy with it all.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for your kind review, it's always our goal to create a memorable experience for the residents here at Christmas, and we're delighted that our holiday celebrations made Mum's Christmas feel magical. We truly appreciate your kind words and Thank you again.

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Review of
Hallmark Willingdon Park Manor
from Rowena M (Wife of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

My husband, who has dementia, came in the nursing home on 12th May this year. Since then, he has been very well looked after by all the staff, who are without exception, very kind and caring and treat him as an individual. His health is closely monitored and his bedroom and surroundings are very comfortable.

He also enjoys using the reception area with its café, and weather permitting, sitting in the garden. My family and I feel very happy with the nursing home.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for your kind words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your lovely words with the wider team. Thank you once again.

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Review of
Hallmark Willingdon Park Manor
from Stephen C (Son of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My mother moved in at the end of August, coming from a care home where the level of social and personal care was not the best.
We would visit her in the old place and nearly every day, she would be crying, distressed, and feeling isolated in her room.
The first few days at Willingdon Park Manor were

spent getting to know the team. Everyone, all of the staff on Mum's floor stopped in to introduce themselves as they walked past. Everyone. It's like a big family atmosphere.
Now, when we visit, Mum is 'out and about', I'd say half of her day is spent socializing, taking part in an activity or having a meal in one of the dining areas.
In the six weeks she has been there, she's got colour back in her cheeks, she laughs more than she cries (if she cries at all now), her nightmares have stopped and she has friends again.
Add all of that to a place that is thoughtfully designed, beautifully decorated and with lovely nurses... we are more than impressed.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We couldn't be happier to see how well your mum has settled in. Not only does she enjoy participating in the activities, she's also a weekly visitor to the hair salon. To know that her stresses and worries are less, is all we could ask for. We will be sure to share your lovely words with the wider team. Thank you once again.

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Review of
Hallmark Willingdon Park Manor
from Ruth B (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

My mum moved here in August from another home where her needs weren't being met.
She's been here about 6 weeks and the transformation in her is amazing!
She's a lot less anxious , she's being looked after so well and nothing is too much trouble for the staff. They're engaging with her and she's actually

joining in and enjoying a lot of the activities which is a joy to see. I know that if I don't visit, she will have a good day with lovely people.
All of the staff are really friendly and genuinely care about the residents and their families.
The food is really excellent too and there are always fresh cakes and things in the cafe if you're peckish. There are two fabulous ladies that do her hair and nails each week, which is included in the fee.
I've visited a lot of care homes in my time and this one is perfect in every way I can think of.
I think everyone deserves to live somewhere like this if they're in care.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to view our beautiful home and leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We're delighted to see the change in your mum since moving in, and it's wonderful to see her engage in activities with other residents. Thank you once again for your kind words.

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Review of
Hallmark Maycroft Manor
from Carole W (Wife of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

I have nothing but thanks and praise for the wonderful care team who cared for my precious husband to the end. He was treated with such kindness and respect and I couldn't have chosen a better place. Management were always approachable and committed to the resident's and families wellbeing.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to leave a review, your husband and his huge smile will be sorely missed. Thanks again.

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Review of
Hallmark Willingdon Park Manor
from Sue B (Daughter of Resident) published on 22 August 2024

Submitted via Website • Report

Overall Experience

This is a lovely care home and they provide everything my father needs. The staff are very friendly and approachable and keep me informed at all times. There are loads of activities for him to do to keep his mind active. I would highly recommend this home.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to leave your five-star review of our home. We are delighted that your father has settled and enjoys attending the varied activities that we offer. Your feedback is appreciated, it allows us to pass it on to the rest of the team and acknowledge the great work that they do. Thank you.

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Review of
Hallmark Willingdon Park Manor
from J R (Friend of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

I visted my friend each afternoon for a week whilst staying nearby. I was immediately impressed with the environment both inside and out, plus the facilities available. The staff seemed genuinely caring and I never got the impression that this was just a job to them.
Equally as impressive was the care

and concern afforded to me a visitor, when I became upset. This is a haven of all that anyone could ever need during challenging times.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home. We understand what can sometimes be a difficult time for all concerned when a family member or close friend moves into care. Our home is a much-needed sanctuary for people to come together, enabling them to make more fond memories. Your feedback is of great importance to us, and we will be sure to share it with our team.

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Review of
Hallmark Willingdon Park Manor
from Mathew J (Son of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

Finding the right home for a loved relative was made easy for us by the staff and facilities at Willingdon Park Manor.
Experts have clearly been involved in the planning and construction of the home - the attention to detail in comfort, design, and finish is faultless and the staff is professional,

warm, approachable, friendly, and caring.
The home affords a) residents genuine sanctuary and b) visitors the immediate assurance that relatives are genuinely cared for and appreciated.
On entering WPM for the first time our Mother did not want to leave and it is easy to see, sense, and understand why.
Everything, literally everything has been thought of - from the garden and the planting, through to the lighting, the decor, the ambiance, and the surrounds - nothing is out of place or missing. Everything has a purpose and is provided for a reason.
Summary: WPM is a genuine home for residents and their families - the perfect venue and environment to enjoy and celebrate later living.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home, and for such lovely words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to pass it on to everyone. We know what a stressful, and emotional time this was for you and your family, and we are honoured that you chose us to take care of your loved one.

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Review of
Hallmark Willingdon Park Manor
from Alison B (Daughter of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

My dad had been at another local care home in Eastbourne where the standards have been slipping over recent months. We went to see Willingdon Park Manor together to see if he liked it, and he loved it and wanted to move in as soon as possible!
He has only been there for 3 weeks at this stage, but he

is incredibly happy, and said it is 'indescribably better' than the last place (a place which claims to be 'outstanding' but isn't).
Willingdon Park Manor is absolutely beautiful, like a five-star hotel. It is stunningly decorated, and beautifully laid out, with wonderful facilities and services, amazing staff and thoughtful care.
Dad says that the staff are brilliant, the food is excellent and beautifully presented, the environment is lovely, and the care is fantastic!
The staff have been incredibly helpful, friendly and responsive, and the whole team could not be nicer.
Overall, I give it 5/5 on every measure, and I can sleep easier at night now knowing Dad is happy and well looked after.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and to share your five-star review. We really value feedback, as it motivates us to continue delivering high-quality care and exceptional service to all our residents as they join our family. We are thrilled that you and your dad chose us as his home and delighted that he is already settled and happy. Your lovely words serve as a testament to the dedication and hard work of our team, who strive to provide the best possible care to everyone. We will be sure to share your feedback with our team members.

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Review of
Hallmark Willingdon Park Manor
from K F (Daughter of Resident) published on 21 June 2024

Submitted via Website • Report

Overall Experience

The staff at Willingdon Park Manor work hard to ensure residents and their families feel welcome, comfortable and at home. The home offers generous hospitality to families. They are good at fostering a sense of community - my father and I were offered the use of the cinema to enjoy a high-profile sporting

event! They go out of their way to have on hand favourite branded foods, identify established routines, maintain said routines and offer a friendly face at all times.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home, and for your kind words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to pass it on to everyone. With our relationship-centred care approach and with your family's support, it's important that we do all we can to support someone's routine to continue, whilst in our care. We're delighted that your father is enjoying the caf, cinema and gardens.

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Review of
Hallmark Willingdon Park Manor
from L B (Daughter of Resident) published on 21 June 2024

Submitted via Website • Report

Overall Experience

Willingdon Park Manor rescued us. Any teething problems are listened to with respect and care and I feel we are part of the team trying to help Dad settle in. No home is perfect but all the team are trying their best to make it so.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home. We understand what a stressful and emotional time this was for you and your father. With our approach to relationship-centred care and your family's input and support, we have now worked through those initial teething problems and worries. It's lovely to see your dad out and about, enjoying the caf and gardens, and spending quality time with you all.

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Review of
Hallmark Willingdon Park Manor
from Wendy F (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

I needed a Care Home with an immediate vacancy where my mum would be safe, comfortable, well cared for and happy.
Willingdon Park Manor is decorated and furnished to a very high standard but maintains a homely feel. The bedrooms, the great variety of indoor shared areas and the gardens are beautiful.

The staff team is friendly, welcoming, knowledgeable, passionate about what they do, proud to be part of the team and treat everyone with dignity and respect.
After 20+ years of living alone and being fiercely independent, Mum was a little slow to settle in. They understood this and reassured her and spoke with me to see if together we could find ways to help her adjust. She is now safe, comfortable, well cared for, happy and loving life, having her hair and nails done every week, participating in the activities arranged every day and enjoying the excellent food and varied and imaginative menus.
Willingdon Park Manor and the team are amazing and I cannot recommend this home highly enough.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our home. Your feedback is invaluable to us, such positive words are a real boost to our teams morale. We will be sure to pass it on to everyone. We know what a stressful, and sometimes upsetting time this can be for both the resident and their families. With our approach to relationship-centred care and your support, we are thrilled to see the difference in your mum already. Making friends and participating in activities, and as you have said; loving life!

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Review of
Hallmark Willingdon Park Manor
from V T (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

The transition of Mum moving into the home has been very smooth, Mum gets involved with a variety of activities and so much to explore. It's very flexible.
The care given to Mum is great.
The experience so far has been outstanding. Staff are all very friendly and nothing is too much trouble.
I would

recommend this home to anyone.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our home. Your feedback and kind words are invaluable to our team, we will ensure that they are passed on. It's been wonderful watching your mum build new friendships and participate in activities. Knowing what a huge move this was for her, we are delighted at how well she has settled. Thank you.

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Care Homes Owned by Hallmark Luxury Care Homes in East Sussex

Hallmark Luxury Care Homes Locations in East Sussex (2)

Hallmark Luxury Care Homes Reviews in East Sussex (181)

Hallmark Maycroft Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Maycroft Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Maycroft Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Maycroft Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

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