Hallmark Luxury Care Homes in Kent | 1 Care Home

Review of
Hallmark Chamberlain Court
from S K (Son of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Mum would say that she is more attentively cared for, she enjoys the food and some of the activities particularly the classical music singer. It is clear she has made acquaintances with other residents that she appreciates and enjoys chatting with the carers she has got to know best.
For us, as her

relatives, we see her being active rather than being in bed or alone in her room in her previous residence. Care is on-hand and responsive and is delivered with a knowledge of that which Mum prefers.
Thanks for delivering on the promised care. We enjoy visiting more than we did her previous residence where at Chamberlain Court there is a welcoming and positive atmosphere.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so very much for your feedback and we too are delighted to see how well your mother has settled and new friendships formed, both with fellow residents and also with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from C H (Wife of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Hallmark Chamberlain Court satisfies all our needs at the moment. Visitors are made very welcome but sometimes difficult to find parking.
Some of the rooms are very small but accommodation immediately found for an overflow of visitors.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this review and for your comments. It is very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from N A (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

From the time mum moved in she has been treated with great kindness and care. Every member of staff is so respectful and friendly so mum feels safe and happy. The quality of care is first rate and mum enjoys the activities and is very complementary about the meals and refreshments. She looks forward

to the summer and being able to enjoy the lovely outside space . She has settled in very quickly and is happier, as are we, knowing she is so well looked after .

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your review and we are delighted that mum has settled and is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from S J (Sister of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

From the reception area to all the first floor area, we find the staff charming and helpful and also feel totally welcome when visiting. We feel confident that she is getting all the care she could need. Thank you to all who do a difficult job.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for taking the time to write this review and it is a pleasure for us to care for your loved one at Chamberlain Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from A D (Power of Attorney of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

My involvement with the care home has been from a professional standpoint. I can say that they have been immensely helpful in settling my client and making her feel at home. My client commented to me that 'you made the right choice' even though it was a decision we made together so I am pleased that

she is happy and becoming a part of the caring family atmosphere at Chamberlain Court.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your kind words and we are delighted that your client has settled so well and enjoying life at Chamberlain Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from T M (Brother of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

My brother with diabetes and heart failure has been really happy at Chamberlain Court. The staff have been amazingly kind and thoughtful carrying brilliantly with his increasing frailty and progressing dementia. His time there has been better than we could have hoped for
My sister-in-law has tragically

severe Frontotemporal disease and is incapable of self-care, speech or recognition. Despite this, the staff have looked after her with skill and compassion. Even to the extent of organising choral singers for her birthday, knowing her past involvement in choral singing at a high level.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this wonderful review, we are so grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from C H (Next of Kin) published on 6 August 2024

Submitted via Website • Report

Overall Experience

Amazing & wonderful place. Very, very happy to see my loved one blossoming after coming out of hospital. An uplifting environment from the minute you walk through the door. Also grateful for the support the staff gave us as a family during an incredibly difficult time.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for taking the time to write these lovely words. Thank you so much for choosing Chamberlain Court for your loved one and we are so delighted that she has settled so incredibly well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from Steve M (Son of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

The help and support of the team were amazing as my mum struggled to adjust to this major change in her life. I cannot thank the team for their patience and commitment to supporting her and me. My mum is now settled and happier than she has been for a long time.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your review. It has been wonderful for us to see mum settle, make friends and join in with all the events

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from V S (Daughter of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

My father went to Chamberlain Court in December 2023. He was made to feel very welcome as were my sister and I. He has enjoyed all the activities and the staff have been wonderful. Fortunately, he has been able to enjoy the area and has been on a number of long walks.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your review and it is a pleasure for us to have dad in our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from Karen W (Daughter-in-law of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

All the staff are friendly, caring and helpful. We are delighted by the care being given to our family member. From the moment our family member arrived, the team has been dedicated to ensuring that both her wishes are listened to and understood and that the relevant care needs are put in place and

monitored to ensure that she is able to settle in fully. It is a pleasure to visit and everyone goes above and beyond to make sure it is an enjoyable time.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much choosing Hallmark Chamberlain Court and for your very kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from Hazel J (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

From day 1, they have treated Dad like a VIP. All of the staff (no matter which department they are in) make sure Dad's needs are being met with exceptional care and dignity. As his daughter, all I can say is we have made the right choice for dementia care on his behalf and along with staff at Chamberlain

Court, we can make sure he has the best life and enjoy every moment.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your kind words. We feel very lucky to have dad in our care and we enjoy his jokes and stories very much. Best wishes, Emma

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from K B (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

Exceptional.
Every effort is made to put my parents at ease.
As a visitor I am welcomed as though I was stepping into my parent's own home.
Nothing is too much trouble.
The home is so clean and fresh!
It’s the best I have ever visited and I am a nurse so I observe in a medical way.
Food is high-quality.

No rigid rules.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your kind words which have been shared with the team across the home. Warm regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from Robert K (Son of Resident) published on 29 February 2024

Submitted via Website • Report

Overall Experience

My father has been at Chamberlain Court for a few months. His care needs have increased and he has now moved from nursing care to dementia care. As a family we have been delighted with the way he has been looked after. The understanding and compassion of all the staff, from the carers through to the

management has been first-class.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this review and thank you for your lovely comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from Richard M (Grandson of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

Living overseas and moving my 96 year old father into a care home for the first time was not without its challenges. Chamberlain Court listened carefully to our concerns and questions and addressed each one 100% satisfactory. Dad has been a resident for 4 months now and we could not be happier with

the kindness, service and attention to detail Hallmark Chamberlain Court has provided both to Dad, as a resident, and to our family. Hugs and a big thank you to all the staff at Chamberlain Court.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this review and for your kind words which have been shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from Tania E (Daughter of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

Mum has settled in very well to Chamberlain Court, enjoying all the entertainment on offer - and I am happy and relieved that she is being very well cared for by the nursing team and carers. She is enjoying the food too!

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you for your review and we are delighted that Mum has settled so well. Thank you for choosing Chamberlain Court

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from Alison C (Daughter of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

Fantastic, very efficient and friendly staff, made my father very welcome. Everyone has been very kind and helpful, I would not hesitate to recommend Chamberlain Court to anyone thinking of a place for a loved one.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for your review. We love how quickly Dad has embraced new hobbies and friendships at Chamberlain Court. Best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from Peter F (Son of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

First my father got a place in Chamberlain Court followed a few weeks later by my mother.
I was very impressed and delighted that both my parents were able to be in the same home, the staff worked miracles to get them both a place.
Their rooms are delightful and the staff seem to always have time

for them.
They both look well cared for with lovely haircuts and well groomed and fed.
They are very happy to be in Chamberlain and I am happy they are there.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for your review. We too were delighted that Mum and Dad were able to live together at Chamberlain Court and share time together. Best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from Sarah B (Daughter of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

Chamberlain Court have been very kind to my father. They were all expecting his arrival and settled him in with care. His care is very personalised with much thought about the individual patient. The staff on his floor got to know him very quickly and are great at having jokes with him. We have had

challenges with his behaviour which they have managed without stress or difficulty. The doctor who covers the care home and the resident nurses have also been extremely helpful.
I often bump into the managers who are extremely friendly and keen to make sure everything is going well.
The reception staff are also very friendly.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for your feedback and we all enjoy Dad's jokes very much! Best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from J L (Power of Attorney of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

The customer relations manager and her colleagues have been very helpful at the stage of moving to the home. I am pleased with the way the resident is being looked after and a good range of entertainment.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this review and for your kind words. Best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hallmark Chamberlain Court
from Helen P (Daughter of Resident) published on 22 September 2023

Submitted via Website • Report

Overall Experience

Dad has been a resident at Chamberlain Court for a year now and we couldn't be happier with the care he receives there. The staff are so kind, and friendly, always going out of their way to help. Dad thankfully hasn't lost his sense of humour, even with his dementia progressing, and we love that the

staff are always having a laugh with him whenever we come to pick him up to take him out for lunch! There are plenty of activities throughout the day to keep residents busy, the home always has a lovely convivial atmosphere. Overall we feel like he's in a big hug of a home and, as hard as it always is saying goodbye to him when we leave, we're just so relieved to know he's in such great hands. Thank you to all at Chamberlain, we're forever grateful.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for your kind words which have been shared with the entire team. We are so grateful that you chose Chamberlain Court to care for your dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Hallmark Luxury Care Homes in Kent

Hallmark Luxury Care Homes Locations in Kent (1)

Hallmark Luxury Care Homes Reviews in Kent (100)

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Hallmark Chamberlain Court

Awards / Recognitions (28)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers