Hallmark Luxury Care Homes in Merthyr Tydfil | 1 Care Home

Review of
Hallmark Greenhill Manor
from Beverley W (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

My mum went into the care home just before Christmas in 2023, she had end stage dementia and we had struggled to find a place to take her because her behaviour could be challenging. My mum was in the home until December this year when she passed away. During this year we visited her along with my dad

who is 95. I cannot fault the level of care my mum received during her stay and the level of kindness shown to me and my dad during this time. The home itself is lovely and the food excellent. My first experience of this was Christmas Day 2023 when the residents and some guests were being served prawn cocktails, Christmas dinner with all the trimmings and pudding, it looked delicious. The activities were plenty and well organised but what makes the home is the staff. In the year my mum was there I have to say there was nothing too much trouble and they worked around my mum's needs so as not to upset her. I can only say if you are looking for a home you will not get a better one.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

I can't express how warming it is to receive feedback like this. It was an honour to care for your mother and she is missed by everyone at Greenhill Manor. thank you so much for taking the time to submit this review, your kind words will be shared with all of the team in the home.

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Review of
Hallmark Greenhill Manor
from J E (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

I am very impressed with how the nursing home is run, the staff are very helpful and approachable. The nursing staff are reliable and very efficient and look after the residents with the proper care and attention.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for completing this review. Your feedback is greatly appreciated and will be passed on to the whole team at Greenhill Manor.

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Review of
Hallmark Greenhill Manor
from Katrina S (Friend of Resident) published on 9 September 2024

Submitted via Website • Report

Overall Experience

I felt deeply welcome upon entering the home to visit my friend. The staff even made me a cup of tea as I was on crutches. The bread pudding was so delicious and a treat to share in a calm and cosy environment. I would recommend Greenhill Manor to my nearest and dearest as I was so impressed when shown

around the house. Thank you everyone for your humble service to the residents.

Reply from Karen Beech, General Manager at Hallmark Greenhill Manor

Thank you for your kind words. It was our pleasure to have you visit us.

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Review of
Hallmark Greenhill Manor
from N D (Daughter-in-law of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Excellent staff and facilities. Father-in-law is enjoying the activities, after being in hospital for 8 months, settled well into the care home and made to feel welcome.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to complete this review, it is lovely seeing him settle in.

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Review of
Hallmark Greenhill Manor
from G W (Son-in-law of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

The home has excellent facilities and the staff are very good. There is always something going on for the residents, craft events, singers etc.
The standard of the food is excellent and the general atmosphere in the home is very good. My mother-in-law is very well cared for and she feels that she is

at home.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

It is always a pleasure to see you at the home, thank you for taking the time to fill in this marvellous review. We all care for your mother in law a great deal, and I will make sure the team see your kind words.

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Review of
Hallmark Greenhill Manor
from K W (Daughter of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

My experience of the home is excellent, staff are very good and helpful, they show so much care for all the residents and their families. Activities are fantastic you couldn't ask for anything more. Can't thank them enough for the care they have given to my mother.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for completing this review, comments like this make an awful big difference to the team and I will be sharing your kind words with them all.

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Review of
Hallmark Greenhill Manor
from G D (Son of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

My father has recently been moved into the facilities at Greenhill Manor.
The staff have been amazing and have been outstanding at getting my father settled. They are giving him another chance at living the life he had before becoming ill.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

It is an honour to care for your father at Greenhill Manor and seeing him settle in has been a joy! Thank you for completing this review, it is really appreciated.

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Review of
Hallmark Greenhill Manor
from S W (Father of Resident) assisted by family/friend published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

My son is happy at Greenhill Manor, he has made friends and receives the best care.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to complete this review. We are glad that your son has settled in well and that you are happy with the care he receives.

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Review of
Hallmark Greenhill Manor
from S D (Friend of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband and I visit our great friend between 2 and 3 times a week and are always struck by the warmth and friendliness of all the staff at the home. The care received there is second to none and the clients are treated with dignity and respect at all times. Our friend settled in extremely quickly

and is happy and content in this new home from home.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for your kind words and taking the time to complete this review.

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Review of
Hallmark Greenhill Manor
from L D (Daughter of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

My mother is a resident since April 2024. We are so happy with the care she is receiving, the management and staff are so caring and we have Peace of Mind that she is getting the best care. Her room is immaculate and clean with all comforts. We have added her personal touches. My father was a resident

before sadly passing away and we knew this was the best choice we could ever make. I highly recommend Greenhill Manor and can't thank the staff enough for all they do. The facilities are amazing.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you not only for your kind words, you are all a part of the Greenhill Manor Family, it is a pleasure to care for your mother as it was for your father.

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Review of
Hallmark Greenhill Manor
from R J (Husband of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

My wife came in March 4th and has been treated with care and respect by everybody here from cleaner to cook, nurses and every member of staff. She now calls it her forever home and it takes a lot off my mind knowing she's safe and cared for so thank you.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

It is an honour and privilege! Thank you for taking the time to complete this review, we all appreciate it and I will make sure I pass your comments on to the team.

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Review of
Hallmark Greenhill Manor
from W J (Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

I moved to the home on the 4th of March 2024 and when I moved here I was a bit apprehensive coming from out of the country. After the first week, I settled down thanks to the staff, carers and everyone else. I feel safe and class it as a forever home. There is always something going on. My favourite

is quiz night and sing-song. I feel I mix well with other residents. I feel I am happy. Many thanks.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

I am so glad you are happy at Greenhill Manor, it has been fantastic getting to know you and your family and listening to your stories! We are all thrilled to see you thriving and grabbing the bull by the horns!

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Review of
Hallmark Greenhill Manor
from M S (Sister of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

My sister arrived at Greenhill Manor in March 2024. She had had a long stay in hospital where we were told to expect the worst. I visited Greenhill before she was discharged. Five-star hotel came to mind. The staff were approachable and friendly. Since my sister arrived, we have seen her improve. The

staff have been excellent in all areas. This in turn has given my sister the confidence and reassurance she needed. She is thriving again. Thank you all for giving my sister back.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to complete this review. It is amazing how far your sister has come, she is an inspiration!

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Review of
Hallmark Greenhill Manor
from Wayne J (Husband of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

Everyone is really helpful. The carers, nurses, cleaners, everyone has a happy-go-lucky attitude. The food is lovely too.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you, Wayne! Your feedback is important to us all and will be shared with the whole team.

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Review of
Hallmark Greenhill Manor
from Edward G (Son-in-law of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

My wife and I cannot say how grateful we are to the staff at Greenhill Manor. My mother-in-law is dressed and immaculate every time we visit. The food is varied and delicious. Family are catered for with tea, coffee and homemade cakes. The entertainment is arranged by one particular member of staff,

and there are singers, chairs and meditation to help keep the residents active and thoughtful. The cinema room shows old films and music, which they tend to remember. Bright and cheery surroundings, and a very comfortable room with her own ensuite. We definitely made the right decision as a family. We know she is being totally cared for. Many thanks.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to complete such a lovely review, Edward. It is an honour to care for your mother-in-law. I will make sure to share your kind words with the team at Greenhill Manor.

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Review of
Hallmark Greenhill Manor
from Catherine N (Daughter of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident here for over nine years, and I find the care, communication and management excellent. Any queries are responded to immediately. The building is clean and very well presented with activities for those who choose to use them. Food is excellent and plentiful, and staff have

wonderful, caring relationships with all residents and relatives and cater well for individual needs.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you, Catherine! It has been a privilege to get to know your mother and your family over the years. Your kind comments will be shared with the team.

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Review of
Hallmark Greenhill Manor
from A B (Niece of Resident) published on 14 June 2024

Submitted via Postal Card • Report

Overall Experience

Lovely staff and very helpful. Always asking how we are and making sure my auntie has everything she needs. She is very happy.

Reply from Karen Beech, General Manager at Hallmark Greenhill Manor

Thank you for your comments. It is a pleasure to care for your aunt.

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Review of
Hallmark Greenhill Manor
from L G (Relative of Resident) published on 14 June 2024

Submitted via Postal Card • Report

Overall Experience

Lovely friendly place. Always welcoming and helpful.

Reply from Karen Beech, General Manager at Hallmark Greenhill Manor

Thank you for your comments, it is much appreciated.

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Review of
Hallmark Greenhill Manor
from J H (Daughter of Resident) published on 14 June 2024

Submitted via Postal Card • Report

Overall Experience

My Dad was here for years, when we were looking for a care home for Mom we knew we would want her to go to Greenhill.

Reply from Karen Beech, General Manager at Hallmark Greenhill Manor

Thank you for choosing Greenhill Manor. It is a pleasure to be able to support your family again.

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Review of
Hallmark Greenhill Manor
from V O (Wife of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

My husband joined the community of Hallmark Greenhill Manor in November 2023. Despite my concerns, he settled in very quickly and has benefitted greatly from the personal attention provided by an excellent staff. Everyone is greeted with a warm smile and no request is too much trouble. I have already

recommended this excellent care home to friends.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for your kind words and also for your recommendations to others. It has been a great honour getting to know you, your husband and friends since he moved in.

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Care Home Owned by Hallmark Luxury Care Homes in Merthyr Tydfil

Hallmark Luxury Care Homes Locations in Merthyr Tydfil (1)

Hallmark Luxury Care Homes Reviews in Merthyr Tydfil (122)

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

Hallmark Greenhill Manor

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