Hallmark Luxury Care Homes in Rhondda, Cynon, Taff | 1 Care Home

Review of
Hallmark Ty Porth
from Hayley H (Daughter-in-law of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Finding the right residential setting for our Mam was a priority and we viewed a few prior to Ty Porth.
As soon as we entered we were greeted warmly and invited in to view the home.
We wanted our Mam to be in a place where she would be treated as family by the team and this is certainly the case.

Everyone is wonderful with her. We wanted a clean environment, a host of activities for her and healthy and nutritious food. Ty Porth provides all of this and more.
The administration team helped us with everything in getting Mam across from hospital. And the team caring for our Mam cannot do enough. They are absolutely brilliant.
We are so pleased with how the transition for Mam has and is going. We feel that Mam is safe and well cared for and will live a happy life in their care.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you for your kind words, I will ensure to share your kind words with the wider team. Seeing a 5* review is outstanding, thank you for your kindness! I am so glad you are happy with how mam has settled and the care that she has been receiving here at Ty Porth Care Home. You know where we are when you need us, we look forward to seeing you soon. Kind regards, Ty Porth Care Home.

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Review of
Hallmark Ty Porth
from Shirley M (Friend of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

We are close friends with a resident, she has been a resident with you since Nov 24.
During this 3 months we can only say she has had first class care from all your staff. Trusting she will be with you and your care always.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you so much for your kind review, I will ensure to share your outstanding 5* review with the wider team! It has been a pleasure to see your friend settle into Ty Porth Care Home. You know where we are if you need us at any time and it will be great to see you again soon. Kind regards, The Ty Porth Care Home Team.

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Review of
Hallmark Ty Porth
from James C (Son of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

Having spent plenty of time researching and visiting numerous potential homes for my mother, I chose Ty Porth. My experiences since Mum became a resident in September 2024 have fully vindicated my decision.
The staff are exceptional and provide me with the comfort that Mum is being exceptionally well

looked after.
Whenever I visit, all staff are really welcoming and without prompting or checking notes can give me an excellent summary of how Mum's faring along with which in-house activities she's been attending.
Mum's ensuite room was completely refurbished before she arrived and the whole home is really well-appointed with top-class facilities and impressive catering. Having visited numerous other homes, I couldn't be more impressed with the quality and personal attention offered at Ty Porth.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hi James, thank you so much for sharing such a lovely review! It is a pleasure to see that you are happy with the care that mam receives here at Ty Porth and it is great to see that mam has settled in well. You know where we are if you ever need anything and I will ensure to share your kind comments with the team! We look forward to seeing you soon, take care.

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Review of
Hallmark Ty Porth
from Ellen P (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

My Dad moved into Ty Porth in November. Reflecting back on the anguish we experienced making the decision for Dad to move into care and where we are now are two very different places.
The staff couldn't have done more to welcome my Dad. Everyone we met was happy and positive. Nothing was a problem.
He

has adjusted well joining in activities and eating well. He is happy and says the staff treat him with respect and dignity. He feels like he still has control over his life and can make his own decisions.
Every day I visit Dad he is happy and talks about something that has happened. Classes he has tried, entertainers and even lamas that have visited.
We need not have gone through all that worry and I can honestly say I am more than happy that my dad is living in the best place for him and he is receiving all the support he needs. Peace of mind at last.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello, Thank you so much for the kind review, I will ensure that I share your kind words with the wider team. I am so glad that you are pleased with the care that Dad receives and that he has settled well at Ty Porth Care Home. We look forward to seeing you soon, take care.

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Review of
Hallmark Ty Porth
from R S (Granddaughter of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

Ty Porth Care Home is probably the best care home I have ever come across. The staff are exceptional and they made the whole process run smoothly when I had to make the difficult decision to move my Grandmother into a home. The communication is fantastic and I am very happy that my Nan is being well

looked after and is happy.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you so much for your kind words and your outstanding review, it is appreciated and I will share your comments with the team. I am glad that you are happy with the care that nan receives whilst here with us at Ty Porth Care Home. It is a pleasure to have nan here with us! We look forward to seeing you soon, take care.

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Review of
Hallmark Ty Porth
from Kelly R (Niece of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Was always worried about choosing a care home for my elderly aunt but Ty Porth was my first choice and luckily that's what we had! The staff are absolutely amazing, from walking through the front door to walking through corridors everyone is so happy, chatty, friendly and polite and goes above and beyond

for everyone, my auntie has settled very well there and gets on with all the staff. I couldn't wish for a nicer place for my auntie to spend the rest of her days, a few of the girls on floor two are just the best, one of the nurses is so friendly and can't thank them enough for all they do! Keep up the good work girls, a massive thank you from myself and my family, you all deserve 100 stars.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hi Kelly, Thank you so much for such a lovely review! I will ensure to share your kind comments with the team. We are so pleased to see how well your aunt has settled. We look forward to seeing you in the home soon, take care!

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Review of
Hallmark Ty Porth
from P C (Nephew of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

I was recommended Ty Porth Care Home by friends who had loved ones residing there and was given glowing reports so it was easy for me to choose this care home for my aunt. Since residing at Ty Porth my aunt has received excellent care and attention to her needs, which is a comfort to me knowing she

is being well cared for.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hi Peter, Thank you so much for your kind words, I will ensure to share your comments with the team. I am glad to see that you are happy with your aunt's care and that she is settling well. We look forward to seeing you soon, please take care.

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Review of
Hallmark Ty Porth
from S W (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

We are very pleased with the care my mother is receiving at Ty Porth care home. The staff are friendly and supportive. We are kept informed of how my mother is getting along on a regular basis. The food is excellent. Her room is spacious and comfortable.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello, thank you so much for sharing your kind words and positive review. I will ensure to share your kind words with the team. We look forward to seeing you soon, please do take care.

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Review of
Hallmark Ty Porth
from Lynnette H (Daughter of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

I live in Canada, which made it more difficult for me when looking for a home for my mum as I needed to know that I had made the right choice from the outset. It was essential that the home not only provided the care mum required but also excellent communication between the family and the home. Had

a bright airy room, a friendly, inviting atmosphere and of course, wonderful caring staff, from both the nursing side and the administrative side. Ty Porth certainly provides the care mum needs and also the peace of mind I need.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you so much for your kind words and for leaving a 5 star review! We are so happy to hear that you are happy with everything here at Ty Porth. I will share your kind words with the team. We look forward to seeing you on your next visit! Take care.

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Review of
Hallmark Ty Porth
from Jeff N (Son of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience

Since our mother has been in residence at Ty Porth she has been shown nothing but wonderful care and excellent nursing skills shown by all carers and nursing staff. Also how your domestic staff have been able to keep her room clean and tidy, and how everyone has become very friendly with her, and not

only my mother but all the rest of the family which really showed when Ty Porth's management laid on a wonderful party to celebrate her 100th birthday there with a wonderful spread of savouries, pastries and confectionaries, laid on for her guests, and decorations wonderfully arranged around the cafe area. It was also lovely to see all the staff coming to wish my mother happy birthday throughout the day, a truly marvellous gesture by all Ty Porth staff.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you for such a wonderful review! It was a pleasure to host and share mams birthday with her and your family! I will be sure to pass your kind words onto the team. We will look forward to seeing you soon. Kind regards, Leah.

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Review of
Hallmark Ty Porth
from K J (Daughter of Resident) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience

Really is pleased with the care and attention my mother receives at Ty Port. The staff are friendly and professional and keep us well informed. It is a great comfort that she is so well care for.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you for sharing your 5* review! I am so pleased that you are happy with the care that your mother receives and it is our pleasure to care for mam. I will ensure to share your kind words with the team. Take care.

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Review of
Hallmark Ty Porth
from Angela J (Daughter of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

The staff at Hallmark Ty Porth are truly caring in all that they do. My mother was a resident from August 2022 until she sadly passed away in March 2024. They were wonderful with her, chatting and joking as well as providing excellent care and treatment. My mother always had great food, which altered

with her needs, she was clean and very content at the home.
The staff acted very quickly if her health deteriorated at any time and kept us fully informed.
I would recommend Hallmark Ty Porth.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you so much for such a kind review; I will ensure to share your feedback with the team. It was a pleasure to take care of mam and we do hope that you and the family are keeping well. Take care regards, Leah.

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Review of
Hallmark Ty Porth
from Huw S (Son of Resident) published on 3 April 2024

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of Hallmark Ty Porth. From the moment my mum was to become a resident to the present day, Ty Porth has been in continued communication with me and made the whole process straightforward and painless which has been much appreciated. The staff always have a smile on their

face, everywhere is spotlessly clean and the food along with the varied choices on offer is excellent. It is a huge weight off my mind and that of the rest of the family knowing my mum is being cared for exceptionally well and is in a safe and happy environment. A huge thank you to all of the staff at Ty Porth.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Good morning Huw, thank you so much for taking the time to share a review and to share your kind comments, I will ensure to pass your comments on to the team! It is a pleasure to see that you are happy with the care that Mum receives here at Ty Porth. As always, if you need anything please do not hesitate to let us know. We look forward to seeing you soon, take care.

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Review of
Hallmark Ty Porth
from Michael O (Husband of Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience

My wife is here at Ty Porth and has been for six years. I would like to commend all the staff as they go over and above their normal duties with the residents and their families. I also like the thought that I have access at any time so it shows that there is nothing to hide, which I appreciate.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hi, thank you for your kind comment and your 5* review! I will ensure to pass your comments on to the team. We look forward to seeing you soon, take care.

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Review of
Hallmark Ty Porth
from A C (Daughter-in-law of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

I don't feel like a visitor! It's so homely. Staff are always friendly and ready to chat. Also, during December the extra effort that's made to organise activities throughout the month is amazing.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for taking the time to complete a review and thank you for sharing such kind feedback! I will ensure to pass your comments on to the wider team.
We look forward to seeing you in the home soon, take care.
Kind regards.

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Review of
Hallmark Ty Porth
from Adrian C (Son of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

Once again a full programme of events at Hallmark Ty Porth for the Christmas period. The enthusiastic participation of the staff and encouragement of the residents to join in whatever small way create a real atmosphere of joy at this time of year. Thanks once again everyone at Ty Porth.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hi Adrian,
Thank you so much for taking the time to complete a review and thank you for sharing your kind words, I will ensure this is passed onto the team. Thank you for always participating in the activities and supporting the home!
We look forward to seeing you soon, take care.
Kind regards.

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Review of
Hallmark Ty Porth
from L L (Daughter of Resident) published on 11 January 2024

Submitted via Postal Card • Report

Overall Experience

My mum suffers from dementia and the staff at the home are really good with her. They ensure she has the opportunity to join in with things that she can do, like taking her to see the singers that visit the home. They also help her with feeding and personal care she can no longer manage herself. They

talk to her and not at her, involving her as much as possible.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for sharing your kind feedback. It is great to see Mum involved in activities.
I will ensure to share your feedback with the team.
We look forward to seeing you soon.
Kind regards, Leah Howells.

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Review of
Hallmark Ty Porth
from Paul H (Son of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience

Excellent facilities, friendly and professional staff who care for my mother.
The staff accommodate all my mother's needs and wishes and communicate well with us as a family. No complaints from us!

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for your kind words and your support whilst your mother has been here living with us.
I will ensure to share your feedback with the team.
We look forward to seeing you soon, take care.
Kind regards

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Review of
Hallmark Ty Porth
from D W (Son of Resident) published on 4 December 2023

Submitted via Website • Report

Overall Experience

My Mum came to Ty Porth in the autumn and I can’t praise enough, the care team/management and the medical team and everybody else that looks after the residents in Mountain View. In the final weeks for my mum, I came down from Scotland to be with her. The care and attention to detail I witnessed
were

amazing. This was not just for the residents, it was for myself and family. They treated us with the same care and attention. So from the bottom of my heart, I thank you for looking after my mother the way you did.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you so much for your kind words. It was our honour to get to know and care for your mother and share the later stages of her life with us. It goes without saying it was our privilege to share this journey with you and we are sending you our love at this time. We will ensure to share your kind comments with the wider team.

We truly are thankful to you and your family.

Kind regards

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Review of
Hallmark Ty Porth
from K M (Son of Resident) published on 8 September 2023

Submitted via Postal Card • Report

Overall Experience

Mum has only recently moved to Ty Porth Care Home and has settled in well. She has been welcomed and looked after by every member of staff and feels comfortable and content. I have been kept fully informed and up to date with any queries we have had and nothing has been too much trouble. Mum was apprehensive

about making a move to Ty Porth but these have alleyed.

I am fully assured that she is safe and happy environment and being extremely well looked after.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you very much for your kind comments, I will ensure to pass these kind comments on to the team. It is a pleasure to look after mam and it is lovely to see her settling in. We look forward to seeing you when you visit next.
Take care.

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