Hallmark Luxury Care Homes in Surrey | 2 Care Homes

Review of
Hallmark Banstead Manor
from Kerrie R (Granddaughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Came to see my nan for her birthday, the care home threw her a little party and got her gifts. It's a very family vibe they have their and always make the residents feel loved and special. This is an amazing care home and I would highly recommend them to everyone. They are amazing with the residents

and always have activities going on for them and the families are always made to feel welcomed and involved with everything. It has a home from home feeling and I wouldn't want my nan anywhere else.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your kind words. We work hard to create a relaxed, family feel to the home, whilst upholding all of our relationship centred values. We look forward to welcoming you and your family to the home again soon.

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Review of
Hallmark Banstead Manor
from Kim D (Granddaughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

The home is lovely the staff go above and beyond for there residents and also are so so wonderful with my children when we come to visit my nan / my children's great nan. Thank you guys for everything you do we appreciate you.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for your lovely review. We love to have children visit the home and interact with our residents. If you haven't already, please feel free to join our Songs and Smiles Group for toddlers and their mummies on a Thursday morning!

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Review of
Hallmark Lakeview
from Y K (Friend of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff's friendliness is exceptional.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

thank you ever so much for your kind words. We as a team always try our best to welcome our guests with a smile and friendliness of course.

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Review of
Hallmark Lakeview
from L M (Niece of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My family member has the best time of his life under his circumstances. Thank you for making it such a special place for all residents.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for sharing this with us, we are always thrilled to hear that we are making a positive difference to somebodys life, that is what we are here for.

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Review of
Hallmark Lakeview
from J T (Daughter-in-law of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

When mum needed respite care, luckily we found Lakeview in our village! The care given was superb. Mum was well looked after. Being a lady who always liked to look good in her business life, she was delighted to discuss her outfit of the day and to have her nails polished. We were more than happy.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for sharing this with us. We are so pleased to know that you were happy with the care we provided. Feedback from our relatives is so important, this will be shared with the rest of the team at Lakeveiw.

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Review of
Hallmark Lakeview
from Valerie B (Regular Volunteer) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

I usually visit once a month with members of the local church. We have a short service of hymns for those who wish to join in. The residents are always very happy and seem to really enjoy living in Lakeview. We sit with them and have a cup of tea or coffee after the service.
It is always a joy to

be with them and the staff who are also very kind and friendly.

Reply from Inder Hanzra, General Manger at Hallmark Lakeview

Thank you, for sharing this with us, it really is a pleasure to hear. I will make sure our this is passed onto the team at Lakeview.

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Review of
Hallmark Lakeview
from G L (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Friendly staff, approachable and courteous. They know my mother and her family and it all works well.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for sharing this lovely review in regards to our team. It is important to us to make the effort with every family that we welcome into Lakeview.

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Review of
Hallmark Lakeview
from J D (Friend of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Always made welcome and resident already in orangery.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear that you always feel welcome at Lakeview and have a friend that is happy staying with us. Thank you for your kind words.

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Review of
Hallmark Lakeview
from J G (Son of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother became a resident in October 2024. Her care has since been exemplary. The care home is bright, spacious and welcoming. The staff are caring and attentive, seeing to all her needs and always encouraging her to engage in activities and leave the confines of her room. I have only praise for their

efforts.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear your thoughts on the quality of care and team conduct at Lakeview, we always strive to do our absolute best. Thank you so much for your kind words, they are very much appreciated.

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Review of
Hallmark Lakeview
from M P (Son of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

When I was searching for a care home for my mother, Hallmark Lakeview stood out from the others. I visited because it seemed to have a genuine community spirit. The staff were warm and welcoming, everybody seemed to know who all the family visitors were. The residents seemed genuinely happy and pleased

to be there.
My mother has now been at Lakeview for a few years and I can honestly say that the team constantly strive to make life better for the residents all the time.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to share such wonderful feedback on Lakeview. Everyone that visits Lakeview deserves a warm welcome and we are so happy to hear that you feel that way.

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Review of
Hallmark Lakeview
from Fiona C (Niece of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

I found Lakeview care home after my uncle was admitted to hospital after a fall at home. He moved into Lakeview initially for a respite period but he settled so well, he agreed to make it permanent soon after. Thank you to Lakeview for facilitating a very smooth transition for him, for being efficient

and for great care.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your kind words. It is great to hear that your uncle settled so well with us, it is always our aim to make every resident feel as comfortable and happy as possible. The team will be delighted to hear this.

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Review of
Hallmark Banstead Manor
from Matthew H (Son of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

My mum received 6 weeks of respite care in June and July 2024 after breaking her arm. Mum's care from all the staff at Banstead Manor was outstanding. We wanted the best care for Mum and I've no doubt we got it. Mum received 24-hour help at Banstead Manor, the team there made her as comfortable as possible.

It helped our family knowing she was receiving the very best care. Thank you Banstead Manor for keeping all your promises.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for this wonderful feedback. It means the world to all of us at Banstead Manor to know that we have made a difference and were able to help both you and your mum.

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Review of
Hallmark Banstead Manor
from C S (Daughter of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

My father's care has been exemplary. His needs and nursing have been to the highest standard. The staff are extremely friendly, helpful and attentive to any inquiries and questions and to the thorough care and guidance they give my father. My father's needs have increased dramatically during August

and the staff have gone the extra mile in every way possible. My father is happy and considers himself very much at home. Giving us as a family peace of mind.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for such kind words. We are honoured to be able to care for your dad, who is such a special resident here at Banstead Manor.

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Review of
Hallmark Banstead Manor
from G P (Friend of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

Banstead Manor is a special place. I visit an old friend regularly who has been a resident there for 18 months. His wife was there and died recently. I observed the care for both of them and I was continuously grateful for the standard of care she received. The staff-resident interaction is excellent

with good entertainment and activities. Visiting is fun, tea and cakes. Friendly staff and residents make my visits a joy.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for your lovely review. It's been our honour and a pleasure to care for your dear friends and host you as our guest.

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Review of
Hallmark Banstead Manor
from A R (Son of Resident) published on 23 August 2024

Submitted via Website • Report

Overall Experience

My mum has been at Banstead Manor for 2 years in November residing on Maple Mews. All Mum says is good things about Banstead Manor, myself included couldn't be happier with the care and all services provided for my mum. The social engagement mum loves she is well involved in all the activities and they

all go above and beyond to support my mum. Would always recommend Banstead Manor.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your lovely words. It's a pleasure to care for your mum and great to see her thriving in the community every day.

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Review of
Hallmark Lakeview
from A A (Daughter of Resident) published on 22 August 2024

Submitted via Website • Report

Overall Experience

Every day I spend with my mother at Lakeview is wonderful, thanks to the superb family of staff there. Warm, welcoming, knowledgeable, relaxed, patient and so caring. I helped my mother join in with some of their numerous activities and watched the smiles on the faces of all the residents around us.

What magic they work there! We are so very lucky to have these lovely staff helping us through the difficulties caused by dementia, our mother is in very safe hands.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear these lovely thoughts you have for the team at Lakeview. Every resident in our home is part of the Lakeview family, and it is our absolute pleasure to make sure your mum is safe and well looked after. Thank you for having trust in us, and I will make sure your kind words are shared with everybody.

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Review of
Hallmark Lakeview
from G P (Daughter of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

My Mother moved into Lakeview in March 2024, and I cannot speak too highly of the level of care and attention she has received. It was a big step for Mum but all the staff and management have helped her to settle in and made her feel at home she says how safe and looked after she feels, which is very

important to her and to the family. Mum had her 100th Birthday shortly before she moved, and Lakeview gave her a lovely party at the beginning of May to celebrate - so kind and much appreciated by the family.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to share your kind words, we are so glad to hear that Mum felt safe and looked after by us, this is something we strive to do as a team at Lakeview. Being able to celebrate her 100th birthday was our privilege and we are so glad that we could do that for your family.

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Review of
Hallmark Banstead Manor
from A B (Daughter of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience

Banstead Manor is a first class example to all care homes. This calibre of attention, concern, dedication and kindness towards the comfort of others is worth at least 10 stars! Everyone on the team from the receptionists, to catering staff, nurses, carers, cleaners and managers were always ready to

listen to individual needs and did their utmost to follow through. Our family could not have found a better place for our elderly, ailing mother to spend her remaining months amidst their warm, gentle and friendly care.
We are forever grateful.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your kind words. Relationship-centred care is our ethos and something we believe makes all the difference.

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Review of
Hallmark Banstead Manor
from C N (Daughter of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience

My mother was a resident of Banstead Manor for three years up until her death in January 2024. She was extremely well cared for and very happy during those years. I can't fault any aspect of the care home. The staff are wonderful, caring, compassionate, and respectful and the residents are treated as

individuals. The lifestyle team work tirelessly to ensure there is never a dull moment and no excuse is needed for a celebration of one kind to another. Our family felt part of the Banstead Manor family and feel sad that we no longer have Mum there, but know we are always welcome to go back!

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your kind words. We feel very lucky to have been able to care for your mother and support you and your family. Ylou are most welcome at Banstead Manor any time.

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Review of
Hallmark Lakeview
from P W (Son of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

Mum became a resident in 2023 after extensive research into various local homes.
We were and continue to be impressed with the professionalism of the staff, the homely nature and excellent facilities of Lakeview.
It gives us great peace of mind knowing that Mum is being looked after as we would want

her to be.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear that you are and continue to be impressed with Lakeview. Giving you peace of mind that your Mum is safe and happy is so important, I will pass this message on to the rest of our team.

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Care Homes Owned by Hallmark Luxury Care Homes in Surrey

Hallmark Luxury Care Homes Locations in Surrey (2)

Hallmark Luxury Care Homes Reviews in Surrey (171)

Hallmark Banstead Manor

Hallmark Banstead Manor

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Banstead Manor

Hallmark Banstead Manor

Hallmark Banstead Manor

Hallmark Banstead Manor

Hallmark Lakeview

Hallmark Lakeview

Hallmark Banstead Manor

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