Hallmark Luxury Care Homes in Warwickshire | 1 Care Home

Review of
Hallmark Anya Court
from S C (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad was a resident of Ballard (dementia) community for five months at Anya Court in rugby before falling ill and passing away. During his stay at the home, he was very happy and comfortable there. The staff are lovely, caring and very attentive to everybody's needs, including visitors. They had a

lot of activities on every day, were cheerful and the care provided was to an extremely high standard to the residents and any visitors. I cannot fault this home and thank them very much for everything they did to support us and my dad whilst he was in their care. Thank you all at Anya Court.

Reply from Kieran Langan, General Manager at Hallmark Anya Court

Thank you so much for taking the time to leave such a thoughtful and heartfelt review. We are truly sorry for your loss and send our deepest condolences to you and your family during this time. It means a great deal to us to have been a part of dads care and to hear from you dad felt happy and comfortable during his stay at Anya Court. Our team takes immense pride in providing attentive, compassionate care to all our residents and their families, and we're so pleased to know that you felt supported throughout his time with us. Your kind words about our team, activities, and care standards are incredibly uplifting, and we'll be sure to share your gratitude with the entire team. It was an honour to care for your dad; we're grateful to have been part of his life.

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Review of
Hallmark Anya Court
from S P (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

What a fantastic place, the staff have been amazing throughout our Mother's stay there we have all been made to feel so welcome. The standard of care and attention to the small things has been amazing.

Reply from Kieran Langan, General Manager at Hallmark Anya Court

Thank you so much for your wonderful review! We're truly delighted to hear that you and your family have felt so welcomed and that our team's care and attention have made such a positive impact during your mother's stay. It's our privilege to provide a warm and supportive environment, and your kind words mean the world to us. Thank you for trusting us with her care

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Review of
Hallmark Anya Court
from F U (Daughter of Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

Made the move for my mum very easy for us and Mum. She settled so well and navigated the home well as she has poor vision. She has made friends, the staff are kind and caring towards her and us. Mum loves the food and the choices. Highly recommended.

Reply from Kieran Langan, General Manager at Hallmark Anya Court

Thank you so much for your kind words. We're delighted to hear that your mum's transition went smoothly and that she's settling in so well. Its great mum feels comfortable within the home and is confident navigating around the community, mum is a big personality within the home and has made many relationships with residents, team and other relatives. I'm pleased to hear she's enjoying the food and that our staff have been kind and caring to both her and your family. Your recommendation means the world to us.

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Review of
Hallmark Anya Court
from R W (Nephew of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

My aunt has been at Anya Court for 2 months. Both the management and staff have done an incredible job of getting her settled in. We are happy in the knowledge that she is extremely well looked after and cared for. We visit regularly and the fact that everyone we meet, whether staff or residents are

happy speaks volumes. The juke box cafe is a fabulous place for residents and visitors to meet. It has a great vibe and a good cup of coffee.

Reply from Kieran Langan, General Manager at Hallmark Anya Court

Thank you so much for sharing your lovely feedback! We're delighted to hear that your aunt has settled in well at Anya Court and that you feel confident in the care and attention she receives. Our team works hard to create a happy and welcoming environment for all our residents and visitors and it's wonderful to know this shines through during your visits. We're glad you enjoy the Juke Box Caf- it's a favourite spot for many and we agree, the coffee is fantastic! Your kind words mean a lot to us and we look forward to continuing to provide the best possible experience for your aunt and your family.

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Review of
Hallmark Anya Court
from Paul P (Son of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

We must express our deepest gratitude to Anya Court and the incredible team there for the compassionate, attentive care they provided for our father.
As he journeyed through Alzheimer's, it meant everything to us to know he was in such capable, compassionate hands. He was shown warmth, dignity and

love. The team became like a second family, not only for Dad but for all of us. Every time we visited, we were openly welcomed and felt the genuine care you extended to him. Knowing he was surrounded by people who truly cared for him brought us a great sense of relief and peace.
Dad enjoyed lots of activities which were frequent and fun, when he could and his time was made very special.
In Dad's final days, we were overwhelmed by the support and comfort the team provided. The love and respect you showed him meant so much to us and we can't thank you enough for the dignity and compassion with which you helped us through that difficult time.

Reply from Kieran Langan, General Manager at Hallmark Anya Court

Thank you so much for your kind and heartfelt words. It truly means the world to us to know that we were able to provide your dad with the compassionate care he deserved during his time at Anya Court. Dad was a larger than life character and a character we miss within the home, but also you as a family you all played a big part in dad's experiences at Anya Court. We are deeply honoured to have been part of his life and to have supported both him and your family. Our team takes great pride in creating a warm and loving environment, and it brings us comfort to hear that this made a difference for you all. Please know that you and your family are always in our thoughts, and we are grateful for the opportunity to have shared in your dad's care.

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Review of
Hallmark Anya Court
from Richard R (Son of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

After a stay in hospital our Mum (who had dementia) was unable to carry on living at home. We viewed many care homes and Anya Court stood out head and shoulders above the rest. Mum had always been very opposed to moving into a home and this was a difficult decision for us to make. The staff went above

and beyond on countless occasions, always with a smile and a lot of patience. Mum quickly formed great relationships with many of the staff and clearly took to them. The way the lead on the dementia community, was across our Mum's medical needs and advocated for her was brilliant and a great weight off our shoulders. The staff encourage independence as much as possible, even when it clearly isn't the easiest option for them. Mum absolutely loved the garden and we were able to spend a lot of time there with her. During her final days, the staff were absolutely incredible in the way that they looked after Mum and also supported us, making a very difficult time a lot more bearable.

Reply from Kieran Langan, General Manager at Hallmark Anya Court

Thank you so much for sharing your experience with us. We are deeply touched by your kind words and recognition you write about Anya Court team. We understand how difficult the decision to move into a care home can be, and we're honoured that you chose us to care for mum. It's wonderful to know that the relationships she built with the team were so meaningful not just to mum and our team but you as a family. Although what we know was a difficult period, I'm pleased to hear that the teams' efforts, support and compassion helped you as a family during mum's final days and you were able to witness the fantastic care mum received at Anya Court always with respect, dignity and care. You and your family are in our thoughts, and we thank you for allowing us the privilege of caring for your mum.

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Review of
Hallmark Anya Court
from B R (Sister of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

I cannot express how wonderful everyone in the Anya Court family has been with my sister and all of our family. You have made a very difficult time in our lives more bearable and taken away some of this strain. You allow us to lose ourselves in our emotions, always ready to lend an ear or shoulder and

to give a much-needed hug. Thank you is not enough to express my gratitude. You are all superheroes to me.

Reply from Kieran Langan, General Manager at Hallmark Anya Court

Thank you so much for your heartfelt words. It means the world to us to hear how much our support has helped you and your family during such a difficult time. We're incredibly grateful that we could be there for you and your sister, and that our team has made a difference. Your kind words about our care truly inspire us to continue doing what we love, being there for families like yours. Thank you again.

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Review of
Hallmark Anya Court
from Dave D (Son of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

My father recently had an incident at Anya Court care home very late in the evening which resulted in some cuts and bruises to his face and a bleeding eye. I was informed immediately by the Senior Nurse of the accident and was told he was being comforted by the team. The Senior Nurse stayed with my

father until I arrived to collect him and take him to the local hospital (thankfully he was given the all-clear immediately) but it needs to be pointed out that the Senior Nurse still stayed with my dad over an hour beyond her shift. This shows the love and care that the team give to the residents, and clearly goes above and beyond when it comes to supporting and caring for the residents.
Can not thank the Senior Nurse enough for what she did, and myself and family are very appreciative of all the help and support she gave my father.
Once again, thank you!

Reply from Kieran Langan, General Manager at Hallmark Anya Court

Thank you for your feedback, the commitment shown by our dementia senior lead on this and many occasions is a credit to the team at Anya Court and we are lucky to have someone demonstrating all the Hallmark values leading our team. I am pleased to read your review which shares the same view on what a fantastic caring team we have at Anya Court. Feedback is vitally important to us, and we are committed to continuous improvement. Look forward to seeing you in the home soon and thank you again for your feedback.

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Review of
Hallmark Anya Court
from C T (Wife of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

Anya Court is wonderful but my husband is on a dementia floor. He has had a small stroke but he doesn't have dementia. The carers and staff treat him like a dementia patient. My husband has lost the use of his legs. Due to medical neglect, he is dependent on staff to get him to the toilet, into the

wheelchair and monitor his exercises. To open his bowels each day, he is not allowed a bedpan. He has to wait until two attendants with a hoist can get him to the toilet, resulting in him messing himself up nearly every day, it's demeaning. My husband needs conversation and two-way interaction with other males. He needs his dignity back. My husband is very unhappy his personal items have been broken or lost. He is a quiet man and will not make a fuss, but I will. Anya Court looked to be just what the doctor ordered, it falls very short.
Please see what can be done to rectify my husband's unhappy plight.

Reply from Leasa Marriott, Customer Relationship Manager at Hallmark Anya Court

Thank you for sharing your experience with us. The team also appreciated the recent thank you email you sent. We aim to deliver the highest standards of relationship centred care here at Anya Court. From our other reviews, as well as being voted one of the UK's Top 20 Care Home Groups, you'll see we have hundreds of customers who feel we provide exceptional resident experiences and care. We accept things don't always go as planned and we have discussed your feedback, but if you have any further comments, please do not hesitate to contact me. All the best - Anya Court Manager.

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Review of
Hallmark Anya Court
from M P (Sister of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

My brother moved into Hallmark Anya Court nearly four weeks ago, having been in a care home (not of our choice) in another area for over seven months. He has settled in really well in such a short time and takes part in many of the activities. This is entirely due to the care and the compassion shown

by all the staff. We knew Anya Court would provide everything he needed, but the excellent care has gone way beyond our expectations. My brother's progress has been miraculous and we as a family are absolutely delighted.

Reply from Kieran Langan, General Manager at Hallmark Anya Court

Thank you so much for sharing your heartfelt review! We're thrilled to hear that your brother has settled in so well and that he's enjoying the activities at Anya Court. It's wonderful to know that our care and compassion have made such a positive difference in his life and that we've exceeded your expectations. Supporting residents and their families is our top priority, and your kind words motivate our team to continue providing the best possible care. We're truly delighted to see your brother's progress and will share your feedback with the staff. Thank you again!

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Review of
Hallmark Anya Court
from A L (Resident) assisted by family/friend published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming environment. Guests are very welcome. The lounge areas are very relaxing. The staff are very smiley and full of energy.

Reply from Kieran Langan, General Manager at Hallmark Anya Court

Thank you for your lovely review! We're so pleased to hear that you felt welcomed and comfortable during your visit. It's great to know that you enjoyed the relaxing lounge areas and found our team to be friendly and energetic. We take pride in creating a warm and positive atmosphere for both residents and guests. Your kind words mean a lot to us.

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Review of
Hallmark Anya Court
from Mary B (Respite Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

My experience has overall been good however there are some changes that could escalate your rating to excellent which I believe can be achieved with little cost to yourselves I have made the suggestions below, staff have been wonderful and knowledgeable, no complaints. Fans in the rooms were safe it’s

too hot.
Sheets that fit the bed sleeping on a plastic mattress is not nice! Cotton bedding would help with the temperature as well.
Hot food cold soup is not appealing and more vegetable choices should be available the menu only has one choice despite main.
Instructions on an actual menu that any requests for different dinners should be made to staff at lunchtime.
Staff available to take residents to the bathroom it’s not pleasant hearing people distressed waiting for what is a basic need although I appreciate it’s difficult to meet demands at busy times, but this is a Care Home, not a hotel.

Reply from Rick Bloomer, General Manager at Hallmark Anya Court

Thank you for your review, were really glad to hear you have had a good experience at Anya Court Care Home. We welcome all feedback and would love to discuss your comments in more detail. A member of the team will be in touch in the coming days to discuss further. Warm regardsRick Bloomer.

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Review of
Hallmark Anya Court
from Miranda M (Daughter of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

From the very first telephone contact, through the assessment and moving-in process, to the current day with my mum as a resident, every member of staff I have encountered at Anya Court has been friendly and helpful. Nothing is too much trouble and you feel a welcome part of the community each time

you visit. I especially like the way my mum is enabled to make her own decisions to retain her independence for as long as possible. As a relative of an elderly person living with Dementia, it's such a relief to know that she is being well looked after, that her medication is being monitored and that she is settled and content. It feels like a home away from home. Also, I really can't thank everyone enough for the kindness and consideration they have shown us all after my stepfather passed away recently. It just reinforces the fact that we made the right decision for my mum to move to Anya Court.

Reply from Kieran Langan, General Manager at Hallmark Anya Court

Thank you so much for your heartfelt and thoughtful review. We're truly touched by your kind words. It's wonderful to hear that from your very first contact with us, you've had a positive experience and felt welcomed into our community. Supporting residents in maintaining their independence while providing compassionate care, especially for those living with Dementia, is something we take great pride in. We're so glad to know that your mum is settled and content and that you have peace of mind knowing she's in good hands. We also deeply appreciate your acknowledgement of the care and kindness shown during the difficult time of your stepfather's passing. Your feedback means the world to us, and we're honoured to have been part of your family's journey. Thank you again for your trust and support.

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Review of
Hallmark Anya Court
from A P (Granddaughter of Resident) published on 6 February 2024

Submitted via Postal Card • Report

Overall Experience

I like this care home as my grandad always smiles when I visit him. Everyone is friendly and they care lots for my grandad's needs.
Nothing is too much and they are always there to help if we need.
Thank you for allowing us to celebrate Christmas with my grandad.

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Review of
Hallmark Anya Court
from Nick P (Son of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

I am so happy that my father is at Anya Court; he is taken care of so much, and everyone who works at Anya is kind and hardworking and looks after all the residents so well. There just couldn't be a better place for my dad to be in.

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Review of
Hallmark Anya Court
from Marie K (Friend of Resident) published on 13 November 2023

Submitted via Website • Report

Overall Experience

My first visit alone and I was warmly welcomed at reception and helped with code to enable access. With humour, I was reminded twice of this code!
My friend, the resident, is very comfortable and a carer was with her and treated her with gentle respect.
We shared a drink in the coffee room on the

first floor which was warm and easy to access.
I was leaving about 30 minutes later and was unable to get a response to help me return my friend to her room but managed to do this myself.
I’m aware that it was a busy time (almost lunchtime) so understand that immediate response may have been difficult.
I wondered whether an intercom was available and suggest it may be a useful tool to enable communication in this sort of time.

Reply from Michelle Sides, Customer Relationship Manager at Hallmark Anya Court

Dear Marie. I am so pleased you enjoyed your visit to your friend, so important to keep friendships and relationships a priority. This is of great value for our residents. I am sorry to hear you were unable to get anyone’s attention when you were ready to leave. I will feed this back to the team. I suspect they left you to have some privacy with your friend however we need to be more mindful to just keep a check that everything is ok. I welcome this feedback as it's important we learn from these experiences. Thank you again and I hope we see you soon.

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Review of
Hallmark Anya Court
from Fiona H (Daughter of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience

My mother wouldn't be alive without Anya Court! They picked up something was wrong really quickly and called an ambulance. They kept in touch as she fought for her life, giving us support. Mum was welcomed back like a valued family member, they have made her and us feel loved and cherished, providing

all the support she needs whilst maintaining her dignity. Thank goodness we chose them!

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Dear Fiona,
Thank you so much for your kind words. We make it our job to really know our residents. That relationship-centred care enables us to understand our residents, so as in your mum’s situation, we can act quickly when we know something is wrong.
We share the journey together with you and our wonderful families. We are a team all of us. I am so proud to lead the team here at Anya, who all are committed and dedicated to you all. Many thanks.

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Review of
Hallmark Anya Court
from Kevin H (Son-in-law of Resident) published on 26 October 2023

Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care provided to my father-in-law. The staff are very hard-working, kind and considerate and nothing is too much trouble. The facilities are excellent and there is a lovely, family atmosphere.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Dear Kevin, sincere thanks for your feedback. The team here at Anya truly walk in every day with the culture of care and our residents are at the centre of everything that we do. We pride ourselves on the family atmosphere as it is the teamwork of all of us that makes everything a success. Thank you again and I will give the feedback to the team.

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Review of
Hallmark Anya Court
from Marina C (Daughter of Resident) published on 26 October 2023

Submitted via Website • Report

Overall Experience

Anya Court Care Home is an excellent care home and from the moment Dad walked through the doors into reception, he felt at home.
Right from the amazing reception team, the admin team and the carers, we knew Dad would be happy. He couldn’t have picked a nicer place.
He is looked after extremely well.

The carers have a wonderful bond with him and he is always happy.
There are plenty of activities going on which Dad often attends and he enjoys visiting the garden.
The team on Ballard are amazing and hardworking and very welcoming to all the families visiting.
We would highly recommend Anya Care Home.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Dear Marina, thank you so much for your very kind feedback. We are very proud of our whole home approach for our residents and families and so pleased you are seeing this. Our lifestyle activities play an important part in the daily life of Anya Court and your dad certainly does enjoy them. I will pass on your kind words to all the team as I know they will be thrilled with this.

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Review of
Hallmark Anya Court
from Susan H (Daughter of Resident) published on 25 October 2023

Submitted via Postal Card • Report

Overall Experience

Anya Court does not feel like a care home at all. We enjoy visiting my dad and spending time with him in the garden and cafe. The staff are wonderful and my dad is very happy here.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Dear Susan, Many thanks for your feedback and kind words. Your dad is a joy to support and I love his contribution to our residents’ meetings. We enjoy having you all here as a family. Thank you again.

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Hallmark Luxury Care Homes Reviews in Warwickshire (146)

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