Hallmark Luxury Care Homes in West Sussex | 1 Care Home

Review of
Hallmark Angmering Grange
from B D (Brother of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent and caring assistants/staff who contribute greatly to welfare of the residents.

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

Thank you for your wonderful review. It is our pleasure to care for your sister, and we're delighted to have a positive impact on her wellbeing. Best wishes

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Review of
Hallmark Angmering Grange
from Ben H (Son of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My sister and I visited a few places before deciding on Hallmark Angmering Grange for our mum, who has dementia. It was a big decision, but we're very happy with our choice. The home is beautiful, with excellent facilities and a lovely garden. The staff are lovely, extremely professional and supportive.

They have done all they can to help Mum settle in, engage with others and take part in a variety of different activities. We're very grateful.

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

We are very grateful to receive your lovely feedback about the home and team, thank you for taking the time to review us. We feel privileged that you have chosen for your mum to live here, and we have the opportunity to get to know you all. We will continue to strive for her to live a happy and fulfilled life here at Angmering Grange.

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Review of
Hallmark Angmering Grange
from Alex D (Daughter-in-law of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

When my father-in-law came into Angmering Grange from hospital following a serious fall, he was immediately made to feel comfortable and at home. The staff are all warm, friendly and efficient. The meals are delicious and well-presented. Quality of life is respected at all times. The social activities

are always interesting and cinema evenings are great fun.

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

Thank you for taking the time to write this review. We are grateful to receive such complimentary feedback. It was a pleasure to get to know you and care for your father in law.

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Review of
Hallmark Angmering Grange
from A D (Son of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

We have relocated my father here from a care home in Surrey as he was unable to settle there. He is 93, deaf and nearly blind. We explained his condition on our initial visit and the decision to move him was simple one after we visited the home. They pride themselves in their resident's home, and they

work in their home for them. All the staff have gone out of their way to help settle him in. It is a lovely home and though he wouldn't admit it to me he has settled in and finds it a lovely caring place [he has not said a bad thing about it]. He always comments on the lovely food and looks forward to his meal times. The carers in his own words are caring and do a great job, as do all the rest of the team. We would recommend it to anyone, it's a friendly caring place. It's more like a luxury hotel than a care home

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

Thank you for taking the time to share such lovely feedback about the home and team. We are delighted to see how well your father has settled. We will be sure to share your kind words with the team. Thank you once again. Best wishes

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Review of
Hallmark Angmering Grange
from H I (Respite Resident) published on 9 September 2024

Submitted via Website • Report

Overall Experience

My family selected this care home when they decided that my husband could not leave the hospital and go back to our lovely flat without some respite care first. We thought it was too expensive and we felt it was nowhere worth what it cost. I arrived from the hospital first and when I asked for a tour,

but I never knew of most of the facilities because I was never shown them. Our main complaint is the same from most residents was the food. It was such a simple thing but several times I had to send my soup back as it was hardly lukewarm. The chefs should not really try making Italian and Indian meals if they cannot find better recipes and make them any better than now. The worst one was slow-cooked chicken korma'. First of all the sauce was thin, like water, with little shreds of just added bell peppers. If this was really 'slow cooked' the sauce would have been much thicker, the peppers cooked, and the chicken not so tough we couldn't eat it.

Reply from Amanda Clark, General Manager at Hallmark Angmering Grange

Thank you for taking the time to share your experience. We're sorry to hear that you weren't fully satisfied during your time here. We take all feedback seriously and I only wish I had known about these concerns sooner so we could have addressed them immediately during your stay. We are proud of the many positive reviews we've received, and our absolute priority is to deliver high-quality relationship-centred care to all residents. Kind Regards

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Review of
Hallmark Angmering Grange
from Carol K (Respite Resident) published on 26 August 2024

Submitted via Website • Report

Overall Experience

I visited Angmering Grange and found it to be an enjoyable experience. My room was on the 2nd floor. Not good in hot weather without air conditioning. The food was good but I would have liked more cooked vegetables.
The gardens are immaculate and accessible by paths and benches to rest on.
A weekly

typed activities programme is given to each resident. A hairdressing salon for weekly appointments, a visiting nail specialist and a treatment room for massage or facials and a visiting chiropodist, all-inclusive in the home's charge.
I appreciated prepared meals, and no washing up, shopping or thinking about what to eat. The chefs made me a superb 90th birthday cake and I received chocolates and flowers from the management.
My renewed thanks to everyone.

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

Thank you for your lovely feedback. We're delighted you enjoyed the gardens, activities and services. It was a pleasure celebrating your 90th with a special cake. Your kind words mean a lot to us.

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Review of
Hallmark Angmering Grange
from H K (Friend of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience

For my friend's 91st birthday, we asked Angmering Grange to host a short birthday party. The team at the home went above and beyond organising an incredible afternoon tea for 10 people. This included sandwiches, scones and a birthday cake. My friend was so surrounded with care and love, a real testament

to the family feel at the home.

Reply from Amanda Clark, General Manager at Hallmark Angmering Grange

Thank you so much for your kind words which I will be sure to share with the team. It was our pleasure to host such a special event and I'm thrilled that the warmth and love of the home is felt by visitors and residents.

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Review of
Hallmark Angmering Grange
from C H (Friend of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff were so friendly but efficient. They obviously care about each member of the community. Staff training is a priority. The friend I went to visit receives care and attention. She is seen as a special person but all residents appear to be treated in a similar way. Well done everyone! Thank you.

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

Thank you for your kind words. We're so glad to hear your friend receives such personalised care and that our team make a positive impact. Your praise for our team's dedication is greatly appreciated!

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Review of
Hallmark Angmering Grange
from A H (Friend of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

A marvellous home to all residents and visitors. Wonderful team, stunning gardens, beautiful decor inside. Stimulating atmosphere as soon as you enter The Grange. If one has to live away from one's own home, then The Grange is the place to be.

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

Thank you for your wonderful review! We are thrilled you will enjoy the atmosphere, decor, and gardens at Angmering Grange. We are dedicated to making it feel like home, and your feedback is truly appreciated. Best wishes

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Review of
Hallmark Angmering Grange
from J L (Respite Resident) published on 14 June 2024

Submitted via Postal Card • Report

Overall Experience

One week's respite after a hip replacement.
Lovely restful recuperation with caring staff. No regular cleaning of room, trip hazard!
Food could have been more imaginative, no offer of salad dressing etc.
All meat very tender and flavoursome. Bread excellent.
Serving staff very accommodating to

individual needs. Very patient with individual requirements.

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

Thank you for your review. We're happy you had a restful stay and found the team accommodating. Thank you also for speaking with me, your feedback helps us to enhance the experience for all the residents and guests. Best wishes.

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Review of
Hallmark Angmering Grange
from Coral G (Daughter of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

People with dementia are not supposed to improve. My Mum didn't walk for a year and Angmering Grange have got her walking. But what they have given our family is so much more. Mum's carers honestly look after her like she is their own Mum. I think her naughty sense of humour helps but the kindness I

have witnessed goes above and beyond any expectations. I see the same care with other residents from all the staff. Reaching the stage where your Mum has to be in a care home is so tough but the team are so wonderful and shows so much kindness to our whole family. Their concern and love extends to all of us. Some of the girls are young but so unbelievably mature, showing a wisdom way beyond their years. From the reception team to the seniors on the floor I always feel that every person involved in the home cares about their job and the huge difference they are making to our lives. I had the pleasure of meeting the night girls recently and they too were incredible. Thank you, Angmering Grange!

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

Thank you for such a heartwarming review. We are delighted that Mum's mobility has improved since moving to Angmering Grange and that the whole team makes a difference to the rest of the family. Your kind words will boost our team's morale, and we will ensure to share them with everyone. Thank you and best wishes.

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Review of
Hallmark Angmering Grange
from M H (Daughter of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

We had to find somewhere very quickly after my Mother had an unexpected operation and needed respite care for 4 weeks. Within a couple of days of calling Angmering Grange an assessment was organised on our Mum's needs and she moved in.
It is a beautifully kept nursing home with lovely gardens to walk

around in. They have wonderful facilities, a cafe, and various lounges to sit and relax in, watch television and read. There is also a cinema room which show films every afternoon. There are various activities on a daily basis, should you wish to use them. They also have a weekly hairdresser and manicurist. The food in the dining rooms is superb!
The nurse and care assistants were all so friendly, kind, caring and supportive to our Mum.
There is nothing to fault and my sisters and I, would not hesitate to recommend Angmering Grange.

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

Thank you so much for taking the time to share such lovely feedback about the home and team at Angmering Grange. It was a pleasure to care for your Mum, and we are thrilled that she enjoyed her stay with us. We look forward to Mum popping in for coffee and a chat. Best wishes.

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Review of
Hallmark Angmering Grange
from B P (Husband of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

My wife has received excellent care since moving in five months ago. The staff do a brilliant job and cheerfully manage all situations, no matter how challenging.

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

Thank you for your kind words and 5-star review. Your comments will be passed on to the team, who I know will be delighted to hear your feedback. Thank you once again for putting your trust in us.

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Review of
Hallmark Angmering Grange
from P S (Resident) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience

Angmering Grange is a very comfortable place to be. The staff are friednly and extremely helpful. The rooms are all clean and comfortable and the house is set in gardens that will when fully established rival and garden. They are lovingly cared for and a joy to be in. I am very happy here.

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

It brings us great pleasure to have you with us at Angmering Grange. We feel privileged that you have chosen to live here, and we have the opportunity to get to know you. Thank you for your wonderful feedback, it means a lot to us.

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Review of
Hallmark Angmering Grange
from A G (Daughter of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

We had originally visited Angmering Grange with the intention of Dad having some respite care and we were very impressed with all the lovely facilities and the friendliness of the staff. Due to his health deteriorating in hospital, he was actually admitted to Angmering Grange on a permanent basis for

palliative care.
The nurses and care assistants were all wonderful so cheerful and supportive. They went out of their way to meet his individual needs both re his favourite foods to encourage him to eat and on his good days getting him into a wheelchair to enable us to take him into the garden or cafe to read the papers to brighten his spirits so he didn’t feel he was totally bed bound.
It was lovely for us to be able to spend time with Dad in his last weeks in such a lovely friendly place having our privacy when needed but also knowing he was well looked after by the staff 24/7 and all the staff made us feel at home whatever time we were visiting.

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

Thank you for taking the time to review the home, we appreciate your kind words. Relationship-centered care is at the heart of our values and something we believe makes all the difference. We feel very lucky to have cared for your Dad and support you and your family.

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Review of
Hallmark Angmering Grange
from S H (Daughter of Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience

From choosing Angmering Grange to moving Mum in, the care and attention have been fantastic. Every member of staff from all the different teams goes above and beyond normal duty to ensure the utmost care to all residents. Absolutely, the residents come first. This is a happy home for all. My brother

and I live overseas and we can rest at night knowing our mother is in the best hands. The gardens are beautifully kept and thoughtful daily activities are organised. The care, well-being and safety of each resident are forefront at Angmering Grange. Thank you for caring and your compassion.

Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange

Thank you for taking the time to give us your wonderful feedback. We are so pleased with how well your mum has settled, and we will continue to strive for her to live a happy and fulfilled life here at Angmering Grange.

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