Which Handsale Ltd Care Homes have the highest review score?

Swn-y-Mor Care Centre , Silver Trees & Westerfield Care Home have the highest review score.

Handsale Ltd | 5 Care Homes

Review of
Westerfield Care Home
from S M (Wife of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband has settled well and seems very happy. Staff are lovely to him. He occasionally joins in with activities.

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Review of
Westerfield Care Home
from R G (Husband of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

I was a bit apprehensive at the beginning. Basically thinking of how my wife would settle into the care home and it appears to be fine. My son & daughter also share these thoughts. I reckon maybe sometime in the future this might happen to us ah...

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Review of
Swn-y-Mor Care Centre
from William S (Grandson of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My grandfather is a resident and is treated amazingly. Me and my family could not be happier for him and are grateful for the care he is receiving. 10/10 would stick my parents there when they get old enough.

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Review of
Swn-y-Mor Care Centre
from Paul H (Nephew of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

I cannot praise the staff and carers enough for the nursing care they provided for my uncle in the last days of his battle with cancer. The facilities provide are cheerful and happy and the staff are wonderful. They provided compassionate support at a difficult challenging time and my family and I are

very grateful that they were able to provide my uncle with a safe, comfortable and peaceful passing.

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Review of
Silver Trees
from Jane H (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My Mum has been in this home for 2 years and has been on the nursing floor for 20 months. The care she has received has been wonderful, they show her the upmost respect and respect her dignity. She is bed bound and cannot do anything for herself but is very happy here and knows she is in the best place,

she smiles everyday which means so much to us, we visit her a lot, the staff are always so helpful and kind to us too.
The staff are very understanding of her needs both from the nursing staff and management. If we have any problems, which are very few they are sorted very quickly.
Her washing is always done very quickly to a good standard and her room is kept clean.
We are glad she's in this home.

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Review of
Caledonia Care Home
from N G (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My family member has a lovely bright room and enjoys the window view. Great to have a familiar care team and named nurse on each shift to promote individual care and make us feel valued and included re care needs. Good to have the opportunity to meet other residents and relatives for a little bit of

peer support and recent new activities and new menu well received. The personal touch make a big difference to mental wellbeing, such as time for informal chats with care staff, hairdresser, housekeepers etc Appreciation and Thanks for the ongoing commitment and hard work from management and the whole staff team.

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Review of
Silver Trees
from A H (Son of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent thoughtful staff who put the needs of my mum and other residents at the centre of any decision making.

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Review of
Caledonia Care Home
from Jennifer M (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

My mum was a resident of Caledonia for 3 years. During her time there I found the staff of Lascalla wing were nothing short of amazing, mum was looked after with such care, and affection, she was very happy. I was delighted with the home, always clean and tidy, and all the staff I had dealings with

were an absolute delight, i couldn't have be happier with her care. I sing their praises at every opportunity. A huge big thank you to all the staff.

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Review of
Balquhidder House
from Elizabeth A (Wife of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

Husband is 92 years of age, has no mobility & has dementia, staff at Balquhidder have been brilliant in care of my husband.

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Review of
Westerfield Care Home
from Maureen M (Wife of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My husband went into the care home on the 6th of February and I'm really pleased the home is spotless and staff from management down to domestics are extremely nice it's a very well run care home and was surprised how quick my husband settled. They also have a lot of entertainment and fun with the residents

I'm so happy

Reply from Catherine Galbraith, Area Manager at Westerfield Care Home

Thank you on behalf of the staff at Westerfield for such a lovely review. As the Area Manager is justs makes my day to hear such a positive admission and the support you have been give. Area Manager

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Review of
Balquhidder House
from Angela S (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been in McGregor Lane in Balquhidder House for nearly 2 years. At first I was worried about how hed settle in but he's fine & settled & the care & genuine love for my dad from staff is second to none. My only complaint would be, lack of decent outdoor chairs & tables so that residents & families

can sit outside in the warmer weather on the patio area outside the dining room. But overall I'm happy with his care & that gives me peace of mind.

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Review of
Balquhidder House
from Peter R (Husband of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Despite the staff having to carry out a difficult and responsible task in looking after their residents they always have a cheerful and welcoming disposition towards those who they care for and to the visiting relatives and friends.

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Review of
Westerfield Care Home
from J M (Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Since both of us, my wife and I, we have been treated with respect. Cleanliness and wonderful staff.
Entertainment excellent, superb staff.

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Review of
Swn-y-Mor Care Centre
from S P (Daughter of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in Swn-y-Mor for nearly 3 years. She has settled in well and has made a lot of new friends. The staff are really caring and look after her really well. She enjoys the entertainment every week, which is varied. The care home is very clean and her room is comfortable and very pleasant.

Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre

Thank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.

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Review of
Swn-y-Mor Care Centre
from P S (Sister-in-law of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

I think the staff are marvelous. Nothing is to much trouble for them. There is always something going on for the residents. Chinese new year, bingo, singer my sister in law took a while to adjust but now she likes it there.

Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre

Thank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre, it is lovely to hear that your sister-in-law has settled. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.

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Review of
Swn-y-Mor Care Centre
from Gaynor L (Daughter of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

Swn-y-Mor is always ready with a warm welcome. The staff are friendly and helpful. The home is always clean and warm with none of the smells associated with care homes.
My mother has no complaints about her care and her health needs have been dealt with properly. She is delighted that she can have

abath whrn she wants. A hospital bed has been provided and a wheelchair as a result of staff contact with NHS.

Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre

Thank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.

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Review of
Swn-y-Mor Care Centre
from Elizabeth S (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

The care my father is receiving is out standing, the staff are amazing and have time for him, for the first time in years he is able to get out of bed daily with the carers support, when he has been ill it has been picked up quickly and medicine received. I wish he had moved in sooner

Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre

It is lovely to hear how successful the move has been for your father; Thank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.

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Review of
Silver Trees
from A D (Wife of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in Silver Trees 3 months. He is bed ridden and needs 24 hours care. I've visited everyday and love the way all the staff treat my husband. All of the staff from bottom to top are so caring, friendly and cheerful. This makes such a difference when a person is in bed 24/7. They all

make him smile so I know he is well looked after. I would like to thank all the staff and management for making a difficult time a little easier.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you for your kind words and for taking the time to leave a review about Silver Trees Care Home. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.

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Review of
Swn-y-Mor Care Centre
from H L (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My dad has recently been unwell after 2 falls.
Senior carers from Sandpiper suite have given me regular updates and asked for medical review.
Grateful to all carers for their attention and also to the nurses on ground floor who reviewed him and assisted him back to bed.
It's a tough decision to

put a loved one into care but it's reassuring to know dad is being looked after.
Thank you Swn-Y-Mor Sandpiper suite.

Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre

Its good to hear you feel reassured, Thank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the team on ground floor.

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Review of
Swn-y-Mor Care Centre
from S H (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Our mother passed away peacefully in Nursing care at Swn y Mor in December after a long stay at Swn y Mor. At all stages of her time there she was superbly looked after and her needs well supported. The environment is outstanding, the residents rooms are lovely. Cleanliness is outstanding and the food

is excellent. The standard of care cannot be faulted, staff are cheerful, pleasant, personable and excellent at they do, leadership is effective and leaders are visible and accessible. When our mother was able to participate, she hugely enjoyed the activities offered to residents which are led by an outstanding entertainment manager who works especially hard to include residents.

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Care Homes Owned by Handsale Ltd

Handsale Ltd Locations (5)

Handsale Ltd Reviews (171)

Westerfield Care Home

Westerfield Care Home

Swn-y-Mor Care Centre

Swn-y-Mor Care Centre

Silver Trees

Caledonia Care Home

Silver Trees

Caledonia Care Home

Balquhidder House

Westerfield Care Home

Balquhidder House

Balquhidder House

Westerfield Care Home

Swn-y-Mor Care Centre

Swn-y-Mor Care Centre

Swn-y-Mor Care Centre

Swn-y-Mor Care Centre

Silver Trees

Swn-y-Mor Care Centre

Swn-y-Mor Care Centre

Awards / Recognitions (0)

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