Handsale Ltd in Neath - Port Talbot | 1 Care Home

Review of
Swn-y-Mor Care Centre
from S P (Daughter of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in Swn-y-Mor for nearly 3 years. She has settled in well and has made a lot of new friends. The staff are really caring and look after her really well. She enjoys the entertainment every week, which is varied. The care home is very clean and her room is comfortable and very pleasant.

Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre

Thank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.

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Review of
Swn-y-Mor Care Centre
from P S (Sister-in-law of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

I think the staff are marvelous. Nothing is to much trouble for them. There is always something going on for the residents. Chinese new year, bingo, singer my sister in law took a while to adjust but now she likes it there.

Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre

Thank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre, it is lovely to hear that your sister-in-law has settled. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.

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Review of
Swn-y-Mor Care Centre
from Gaynor L (Daughter of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

Swn-y-Mor is always ready with a warm welcome. The staff are friendly and helpful. The home is always clean and warm with none of the smells associated with care homes.
My mother has no complaints about her care and her health needs have been dealt with properly. She is delighted that she can have

abath whrn she wants. A hospital bed has been provided and a wheelchair as a result of staff contact with NHS.

Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre

Thank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.

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Review of
Swn-y-Mor Care Centre
from Elizabeth S (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

The care my father is receiving is out standing, the staff are amazing and have time for him, for the first time in years he is able to get out of bed daily with the carers support, when he has been ill it has been picked up quickly and medicine received. I wish he had moved in sooner

Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre

It is lovely to hear how successful the move has been for your father; Thank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.

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Review of
Swn-y-Mor Care Centre
from H L (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My dad has recently been unwell after 2 falls.
Senior carers from Sandpiper suite have given me regular updates and asked for medical review.
Grateful to all carers for their attention and also to the nurses on ground floor who reviewed him and assisted him back to bed.
It's a tough decision to

put a loved one into care but it's reassuring to know dad is being looked after.
Thank you Swn-Y-Mor Sandpiper suite.

Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre

Its good to hear you feel reassured, Thank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the team on ground floor.

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Review of
Swn-y-Mor Care Centre
from S H (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Our mother passed away peacefully in Nursing care at Swn y Mor in December after a long stay at Swn y Mor. At all stages of her time there she was superbly looked after and her needs well supported. The environment is outstanding, the residents rooms are lovely. Cleanliness is outstanding and the food

is excellent. The standard of care cannot be faulted, staff are cheerful, pleasant, personable and excellent at they do, leadership is effective and leaders are visible and accessible. When our mother was able to participate, she hugely enjoyed the activities offered to residents which are led by an outstanding entertainment manager who works especially hard to include residents.

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Review of
Swn-y-Mor Care Centre
from Elaine W (Sister of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My sister has now been in Swn-Y-Mor Care Centre since October 2023. She is now 96 and has settled in to the home extremely well. She lived in her own home for 92 years so we imagined that it would be quite difficult for her to settle. However, she has surprised us all. She loves her room, the staff

and some of the activities. She is a little bit picky with her food and has her favourite items, tomato soup and chocolate eclairs. She is extremely happy, rarely grumbles and doesn't have a bad word to say for anybody.
We couldn't wish for a better atmosphere. We have visited several other homes where we have other relatives and I certainly wouldn't want to place her in any of these.
She has made a very close friendship with another resident and they see each other every day.
The events organiser has put on two superb birthday parties for her at 95 and 96 when many of her friends attended and commented on how well it was presented.

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Review of
Swn-y-Mor Care Centre
from P C (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Food in general is good, except the chips which aren't.
Staff are very professional and friendly
Home needs needs a bit of a refurbishment, parts are starting to look worn.
Activities are quite varied and special shout out to the two member of staff.
Location is great especially for chair bound

residents as you have direct access to the promenade and beach.

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Review of
Swn-y-Mor Care Centre
from M J (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mother was in Swn-Y-Mor for nearly three years until she passed away in June 2024. The staff at the home were excellent and my mother was well looked after and was very happy at the home. Every time we visited the staff were always friendly and showed a loving care for my mother. I would highly recommend

this care home to anyone considering a place for their relatives in the future.

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Review of
Swn-y-Mor Care Centre
from S M (Granddaughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My grandmother had just short of 3 wonderful years at Swn-Y-Mor Care Centre I am sure that had she not moved there her years would have been cut much shorter. The staff were like extended family, she adored them all. She lived for her weekly Bingo sessions and loved regular visits from Elvis with the

amazing activities team. It is a well run home that is very clean. Management are very approachable with an open door policy should we have needed to speak with them. It gave us great peace of mind to know she was so well looked after.

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Review of
Swn-y-Mor Care Centre
from H L (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad is a fussy eater, he may not always eat the food, from what I have seen though it looks appetising. He likes going out on the bus for trips.

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Review of
Swn-y-Mor Care Centre
from Ceri B (Daughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

My father recently moved into Swn-y-Mor following a long stay in hospital. He made the decision to move into the home, as he didn't want to be alone in his flat all the time.
Since moving in my dad has been treated like royalty, he has been cared for so well, and has a great relationship with the staff

looking after him. He stated he now feels safe and cared for.
I have so much peace of mind that there are staff on duty at all times to look out for his needs.
My father has been given a new lease of life which is something I couldn't do for him. I will be forever grateful for the care that he receives.

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Review of
Swn-y-Mor Care Centre
from Linda D (Sister of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience

My brother was cared for at Swn-y-Mor Care Home, I cannot thank the manager and all of the staff enough for the loving care he received all the years he spent there. We as a family are very sad to say our relative sadly passed away on Tuesday 9th of April. We know he had the very best care there, which

helps us to deal with our grief. He could be difficult at times, but the manager and her staff handled him with lots of love and care. What really touched us as a family was the way they dealt with him passing away with so much dignity and love, when the undertakers came to remove him, all the staff were lined up to see him out, he would have loved this.

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Review of
Swn-y-Mor Care Centre
from Marilyn S (Daughter of Resident) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Swn-y-Mor since January 2023. The care she has received is second to none, all her needs are fully catered for. Meals are nutritious and plentiful. Activities, as you get older, are very important but the activities staff are very, very active and provide a varied range

of activities. They work extremely hard. My mother is very happy in Swn-y-Mor.

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Review of
Swn-y-Mor Care Centre
from Jenny R (Daughter of Resident) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been at this care home for the past 10 months, it has given her a new lease of life. She is 96 years old, was living alone with a lot of family support. However, she looks forward to all the superb activities they provide. The staff cannot do enough for her, she has made a lot of new friends.

Recommend this home highly for its cleanliness and facilities.

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Review of
Swn-y-Mor Care Centre
from Linda M (Daughter of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience

My mother came into the home two years after sustaining a brain injury after a fall. It was very distressing at the time, but the care my mother has received from the staff has been very reassuring, and I am happy that she is safe and well looked after.
The staff have a good relationship with my mother

and myself. I feel confident that I could discuss any concerns with them.

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Review of
Swn-y-Mor Care Centre
from B R (Daughter of Resident) published on 6 March 2023

Submitted via Postal Card • Report

Overall Experience

Overall, Swn-y-Mor is a very good care home. Would recommend that staff wear name tags useful for residents and family and friends are able to know who one is speaking to, and agency staff can be easily identified apart from a change in uniform. Also, carers could, perhaps, aid residents to do tasks

and join in activities other than 'do you want to ...?' suggesting 'it's time you ...' or 'I have come to ...'. Negative replies stop the progress and well-being of residents. The majority of staff are very good.

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Review of
Swn-y-Mor Care Centre
from D T (Daughter of Resident) published on 23 March 2022

Submitted via Website • Report

Overall Experience

Despite having POA over my mother's Health and Well Being, I am not contacted when my mother is upset and anxious. There have been times when the home has needed help with my mother's mental state and they have not contacted me, instead calling another family member. Even after speaking to the manager,

I was dismissed. This is hard as I was my mother's main carer these last few years. She is missing me as I have been stopped as a visitor through the care home having Covid. This is the second time in a month! My mother only became a resident there since Feb 2022; locked down within a week of her being there. The home allowed visitors on Monday the 14th March but locked down again on Wednesday the 16th. My mother has dementia and can't cope with not seeing me or my family.
It can only be the staff bringing Covid into the home. This was obvious when I witnessed a community nurse enter without an LFT or any other checks yesterday.

Reply from Rishi Sodha, Director at Swn-y-Mor Care Centre

We are sorry to hear about your concerns regarding Swn-Y-Mor care centre. Could I please ask that you email correspondence@handsale.co.uk so that these may be investigated

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Review of
Swn-y-Mor Care Centre
from Lynnette R (Daughter of Resident) published on 8 March 2022

Submitted via Website • Report

Overall Experience

The staff at this care home are very caring and loving towards their residents. My mother was looked after with a lot of respect and bags of care and love. Every staff member became like a family to us. The activities ladies work extremely hard to make sure the residents have things to occupy them every

opportunity. The cleaning staff, the laundry staff and the kitchen staff take care of all the resident's needs. The management staff are wonderful, and if there are any problems, they will do everything they can to sort things out.

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Review of
Swn-y-Mor Care Centre
from Tracey S (Granddaughter of Resident) published on 15 September 2021

Submitted via Postal Card • Report

Overall Experience

This provision cares for the elderly with dignity, respect and empathy. This provision always has time to speak to family, and they are well informed and are very professional. We are extremely happy, and more importantly, my grandfather has no complaints and has settled in better than expected.

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Care Home Owned by Handsale Ltd in Neath - Port Talbot

Handsale Ltd Locations in Neath - Port Talbot (1)

Handsale Ltd Reviews in Neath - Port Talbot (34)

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