Handsale Ltd in North Somerset | 1 Care Home

Review of
Silver Trees
from A D (Wife of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in Silver Trees 3 months. He is bed ridden and needs 24 hours care. I've visited everyday and love the way all the staff treat my husband. All of the staff from bottom to top are so caring, friendly and cheerful. This makes such a difference when a person is in bed 24/7. They all

make him smile so I know he is well looked after. I would like to thank all the staff and management for making a difficult time a little easier.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you for your kind words and for taking the time to leave a review about Silver Trees Care Home. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.

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Review of
Silver Trees
from Colin H (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mother has been in Silver Trees since September 2022. During this time she has had some episodes where she has needed medical treatment. Everything was managed as expected.
Normal day to day care has been excellent and mum has been looked after very well in her time there.
Mum does not need for

anything and is very comfortable there.
The staff have been very good and the Deputy Manager has been excellent in ensuring mum has been looked after so well. Mum gets on well with her.
We have been very pleased with the care given to my mum that we have just moved my mother in law into the same care home and once again the Deputy Manager made the transfer from the hospital seamless. What a relief.
It is difficult to comment on value for money as private care is very expensive.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you for your kind words and for taking the time to leave a review about Silver Trees Care Home. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team, with a special mention to our deputy manager.

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Review of
Silver Trees
from I T (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Very good care home with lovely dedicated staff. Sometimes difficult to park when visiting.

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Review of
Silver Trees
from Neil G (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My Father has been resident at Silver Trees since April 2024 following a period in hospital. The management and staff have been fantastic all the way through Dad's assessment period and then whilst he got used to his new environment.
The staff continue to look after and care for dad really well. He

seems very settled and is in so much better physical health than when he first arrived.
Management are very efficient in keeping me and the family updated with any news or any changes and are extremely approachable. We always receive prompt replies to any enquiries or assistance we need.
The management and staff hosted a residents and family Christmas meal at the care home which was a great few hours. Since dad has been resident there have also been a number of family meetings/updates too.
Very happy with all aspects at Silver Trees.

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Review of
Silver Trees
from G S (Respite Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

I was only at Silver Trees for a fortnight after a hip replacement. I found the stay completely suited to what I needed to get back on my mobility and could not fault any of the staff who were all excellent, especially the assistant manager and my keyworker.

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Review of
Silver Trees
from D W (Son of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

The team ensured Mum was made comfortable. The domestic team were very helpful. The nursing staff went above and beyond to help Mum with her pain in her last days. Can't fault anything.

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Review of
Silver Trees
from E M (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Our dad was a resident for 4 months. The home went above and beyond supporting us to get Dad out of hospital. We had some issues settling in to begin with as Dad moved in on a bank holiday weekend and it took a few days to get the right equipment set up. However, the carers worked really hard to get

to know Dad. Dad struggled with his communication and mobility but the carers were always patient and quick to respond when he needed them. We are very fortunate to live close by so we were able to visit regularly and if Dad ever had any issues we took this to management and these were dealt with. After about 3 months we had to move Dad to the nursing floor. This concerned us but again after the first few tricky days, they got to know him and his needs. We were pleased with the support we received as a family and especially in his final few days we couldn't have asked for more. Overall we had a very positive experience and silver trees made a very difficult time more manageable.

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Review of
Silver Trees
from Richard M (Son of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

The manager and her team have been incredibly kind and patient with my mother who hasn't been the easiest resident! She wanted to come home after a week but whenever I visit her she has nothing but praise for all of the staff. The management have been wonderful and has always been available to give

me advice and to let me know how Mum is doing. My sister looked at 8 care homes before choosing Silver Trees. It was definitely the right choice.

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Review of
Silver Trees
from Fiona S (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My mother has been at Silver Trees for six months, and the staff have been wonderful in getting her through the settling-in period. The home always feels vibrant, with plenty of staff on hand and the atmosphere is always cheerful, there is definitely a "can do" attitude. The management deals with any

issues promptly and effectively, it gives me confidence that my mother is cared for in the best possible way, I don't think I could ask for more.

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Review of
Silver Trees
from A R (Daughter of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Dad moved into Silver Trees following the death of his wife in 2021. They had been married for 67 years and adjusting to life without her and going into care was difficult for Dad. The staff welcomed him and helped him to settle in. As well as day-to-day help, they would arrange patient transport and

a member of staff to go with him to hospital visits, this was a great help. Dad could be challenging at times but he was treated with care and kindness by all at Silver Tees which he came to regard as his home until his death in September. Special thanks to the deputy manager who made such a difference to Dad and us as a family. Thank you.

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Review of
Silver Trees
from Nicola B (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

My stepmother has been a resident at Silver Trees for around 6 months. She always said 'Never put me in a care home', but following a month in hospital and a month in respite care, she completely changed her mind! The management and staff are wonderful, they always have time for you. The carers are

fantastic, thoughtful, caring, happy and on-hand to help at any time. I never thought I would see my step-mother socialising and joining in with activities, but with the amazing activities co-ordinator, encouraging everyone to join in, she is keen to sing along, play bingo, exercise and get active, she's really got her zest for life back! She's also managed to gain weight, eating in the dining area encourages good healthy eating and it's a lovely sociable time for them all. She is always telling me how happy she is and how she loves the 'girls' that look after her. Silver Trees is perfect for us, it's homely and friendly and my stepmother calls it her home, what more could I ask for.

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Review of
Silver Trees
from John T (Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience

All very good. It was my first time at having respite care to give my wife a break and I was very happy with my stay. I will go back for more respite care later in the year.

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Review of
Silver Trees
from Jill P (Daughter of Resident) published on 21 February 2024

Submitted via Website • Report

Overall Experience

My mother was resident at Silver Trees for just under two years before she passed away in December 2023. I have nothing but admiration for the staff, they are caring and considerate and treat the residents as individuals. The food is excellent and the rooms and communal areas are kept very clean. The

entertainment is exceptional, they try so hard to involve everyone. From beach parties in the dining room (mocktails, blow-up palm trees and garlands) to a good old game of Bingo - special shout out to the staff member who arranges it all. I believe that the care home is very well managed and that they fully met my mum's needs. I cannot thank the staff enough for the compassion they showed both to me and my mother during her final hours. I will be forever grateful to them. I could not have chosen a better home. Thank you all so much.

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Review of
Silver Trees
from Claire S (Daughter of Resident) published on 26 December 2023

Submitted via Website • Report

Overall Experience

Mum stayed at Silver Trees for five weeks of convalescence following a week in hospital after a fall.
The deputy manager was very helpful from our initial enquiry and saw that Mum’s needs were met and communicated everything to us.
Mum was happy and well cared for and found all the staff very kind

and professional. She was able to return home after her stay.

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Review of
Silver Trees
from Claire B (Daughter of Resident) published on 27 November 2023

Submitted via Website • Report

Overall Experience

My beloved mum passed away 30 October. I travelled routinely from US to England. I am grateful to have had quality time with her during her last year. The carers treated my mother with such care and compassion. I often noticed their emotions upon their faces. My mum was not a statistic but a much loved

patient. I got to know all of the carers and felt a close connection with them. I could have not chosen a more caring home. May God bless you for enabling my mum to die with dignity.

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Review of
Silver Trees
from Stephen R (Son of Resident) published on 27 November 2023

Submitted via Website • Report

Overall Experience

My dad came to Silver Trees, upon the nursing floor, just over a year ago after a stay at another care home where he deteriorated. His condition improved at Silver Trees and this was due to the kind, compassionate care the staff gave him. The staff formed a good relationship with him, having a joke

together and he always had a smile for them. Knowing that the staff created this bond with him gave the family peace of mind that he was being well cared for. Nothing was too much trouble and staff demonstrated attentiveness and dignity. Families are encouraged to furnish their loved ones' rooms to provide familiarity within their surroundings and view Silver Trees as their own home. The catering is good and my dad would have been the first one to complain if it wasn’t up to scratch because he loved his food. The time my dad spent at Silver Trees with the staff became a second home for my family and will be truly missed. We will be forever grateful

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Review of
Silver Trees
from F H (Resident) assisted by family/friend published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience

I attended Silver Trees for two weeks of respite. I did not like a man washing my private parts. I struggled to understand some of the staff. I did enjoy having a bath and I became fond of one or two staff. I felt the staff were overworked and so I found it difficult to form a routine.

Reply from Rishi Sodha, Director at Silver Trees

We appreciate your feedback and take any comments constructively. Our primary goal is to provide compassionate and high-quality care to our residents, and we are deeply sorry to hear your experience wasn't entirely positive. We aim to offer residents a choice of male or female when personal care is provided on a daily basis with residents free to express their preferences. Our staffing ratios are monitored monthly to ensure they are above what our residents need in order to provide timely care that exceeds the expected standards of our residents. We will re-evaluate our process and ensure we include a documented question from admission, as what preferences are requested by the resident, female or male staff members to attend for personal care needs. Your feedback helps us improve and we are committed to making the necessary changes to provide a better experience.

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Review of
Silver Trees
from Jill H (Daughter-in-law of Resident) published on 8 November 2023

Submitted via Postal Card • Report

Overall Experience

We cannot fault Silver Trees - the care and love they showed my mother-in-law was so different to the stories one hears of poor care in the sector. She was welcomed as part of their community from admission, and her end-of-life care was also exemplary. In addition to this the support they gave us as

a family after the death of our beloved parent went way beyond their duty of care and was much appreciated.

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Review of
Silver Trees
from Geoff W (Husband of Resident) published on 10 October 2023

Submitted via Postal Card • Report

Overall Experience

We have been very happy with the way my wife has been cared for in Silver Trees. The facilities are excellent, but more important than this is the excellent caring and cheerful attitude of the staff. We have been very grateful for the love and sincere concern with which they have treated my wife. This

excellent attitude stems from the top and is a reflection of management's sincerity and love.

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Review of
Silver Trees
from Hilary M (Wife of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience

My husband has dementia with Lewy Bodies, which means his brain is being increasingly changed by the ever present dementia. I would like to say that his care is kind and compassionate, carers and staff all seem to know his name and about him e.g. 'he's a perfect gentleman'. On occasion, he can join

in some conversations. At lunchtime he sits with other men, one who always tells me that he will look after my husband and I mustn't worry. Senior staff currently are doing their utmost to help him when he falls, fiddles with the nuts on his rollator, or insists on sitting on the carpet. They have been very kind helping him with his false teeth and assisting with the use of his own cutlery from home. I am aware that this is a residential home, but my husband's dementia needs currently are being met with patience, smiles and kindness. The deputy manager has instructed newer staff how my husband needs help, particularly with meals in his room. The deputy manager has a firm understanding of his needs.

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Care Home Owned by Handsale Ltd in North Somerset

Handsale Ltd Locations in North Somerset (1)

Handsale Ltd Reviews in North Somerset (78)

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