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Care Home Owned by Handsale Ltd in Renfrewshire

8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Handsale Ltd in Renfrewshire

Only the locations & reviews in Renfrewshire for Handsale Ltd are showing below.

View the details of all 5 locations (with 162 reviews) owned by Handsale Ltd

Handsale Ltd Locations in Renfrewshire (1)

 

1 Care Home owned by Handsale Ltd in Renfrewshire

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Westerfield Care Home

30 High Calside, Paisley PA2 6BE 

9.1 31 reviews
"My husband went into the care home on the 6th of February and I'm really pleased the home is spotless and staff from management down to…"   Read all 31 reviews
Location Type Care Home

Westerfield Care Centre, located in Paisley, is nestled in the lowlands of Scotland, just ten minutes from the thriving city of Glasgow. The town is easily accessible, with numerous transport links. Westerfield has 64 beds and offers outstanding residential,… Read more about Westerfield Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 64 Rooms

Handsale Ltd Reviews in Renfrewshire (31)

8.9
Handsale Ltd has a Group Review Score of 8.9 (8.901) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Handsale Ltd must have a Review Score.

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Review of

Westerfield Care Home

from Maureen M (Wife of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into the care home on the 6th of February and I'm really pleased the home is spotless and staff from management down to domestics are extremely nice it's a very well run care home and was surprised how quick my husband settled. They also have a lot of entertainment and fun with the residents
I'm so happy

Reply from Catherine Galbraith, Area Manager at Westerfield Care Home

Thank you on behalf of the staff at Westerfield for such a lovely review. As the Area Manager is justs makes my day to hear such a positive admission and the support you have been give. Area Manager


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Review of

Westerfield Care Home

from J M (Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since both of us, my wife and I, we have been treated with respect. Cleanliness and wonderful staff.
Entertainment excellent, superb staff.

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Review of

Westerfield Care Home

from A W (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother used Westerfield for two weeks of respite care. Staff really friendly and eager to learn about my mother and how best to support her with her vascular dementia. My mother adapted well and was happy to stay in Westerfield.

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Review of

Westerfield Care Home

from Paul G (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after him very well. Didn't want for anything. Staff very polite and always willing to help and answer questions.

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Review of

Westerfield Care Home

from P C (Son of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Westerfield after a long spell in hospital, she was welcomed warmly by all the team at Westerfield, from management team to carers to housekeeping to nursing staff to activities to catering. Owing to Mum having specific dietary needs she has gained weight and is loving the
daily activities and organised events. Her personal hygiene has improved 100% and also she is more alert and in a better mood owing to social interaction. I am sure her stay here will be most beneficial.

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Review of

Westerfield Care Home

from Caroline H (Daughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has created from the top down an incredible, extremely hardworking, friendly, caring, fantastic, family-centred (to residents, families and workers) atmosphere. Extremely professional. The home was recommended to me and I have been utterly amazed at the difference in my mum from being very
ill in hospital to her now sitting in an adapted chair, dressed, with other residents. Nursing care has been excellent. I cannot praise enough the change for the better in my mum. Thank you to all.

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Review of

Westerfield Care Home

from M M (Daughter of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful experience overall. We had to involve social services and the care commission. Serious concerns were upheld by the care commission. Some staff tried their best but many did not and management was out of their depth. Avoid.

Reply from Operations Team, QA at Westerfield Care Home

Thank you for taking the time to leave a review. We are sorry to hear you were unhappy with the service provided at Westerfield. Subsequently, due to the lessons learned from the concerns you raised, we implemented a number of improvements as verified by Social Services and Care Inspectorate.


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Review of

Westerfield Care Home

from Yvonne M (Daughter of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sad day in September 2023 when Mum went into a nursing home. The staff are amazing! Mum's spirits have lifted so much as she has company and activities almost every day. The weight has been lifted from my shoulders as the staff knows how to work with dementia residents. Mum has settled into the nursing
home very quickly, although she doesn't know she is in a care home. I can recommend this care home as the staff are amazing and they know how to bring a sparkle back into my mum.

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Review of

Westerfield Care Home

from L C (Friend of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time visiting the care home and was impressed, and my friend who is in the home never looked better.

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Review of

Westerfield Care Home

from Donna A (Daughter of Resident) published on 19 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was transferred to Westerfield Care Home after a long stay in hospital where she was bedbound for two months. Within 30 minutes of arrival she was sitting on a chair eating her lunch. Within an hour she was helped to the toilet for the first time in 2 months. The next morning she had her first
shower in two months, she feels safe and cared for and is improving at a remarkable rate, mentally and physically. Can't praise the wonderful staff enough, they bend over backwards for the residents and their families. If there was an option for a 10-star rating I would award it.

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Review of

Westerfield Care Home

from Margaret M (Daughter-in-law of Resident) published on 31 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some improvements are being made at present, which do require to be made. There appears to be a staffing issue, which they say is being addressed. Hopefully, this will be soon as it's not working the way it should at present. Laundry is a big problem as it getting clothes returned to the correct people!
This care home could be very good with staff/management who really care.

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Review of

Westerfield Care Home

from Hazel W (Daughter of Resident) published on 21 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted to Westerfield Care Home in March 2021 after a long stay in hospital recovering from a stroke and Covid 19. The manager and staff went to great lengths to help our mum feel welcome and settle into her new surroundings. The home is very professionally run. The manager is always on
hand to answer any questions we have if needed. My sister and I are very happy with the care provided for our mum and feel she is in a very safe and secure environment. Mum has Lewy Body Dementia and staff are very understanding of this and take time to communicate with her. The home is clean and mums clothes laundered at all times. Catering staff are great and menu well varied. We feel there is always a happy atmosphere in the home and staff always smiling.

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Review of

Westerfield Care Home

from Winifred D (Daughter of Resident) published on 17 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible experience with most of the staff. My mum waited nine and a half hours for an ambulance on New Year's Eve, eventually, they dialled a 999 ambulance, called us and told us to meet them at the hospital as Mum had deteriorated. Sadly, Mum passed away on 27th January. Many times, she never had
a drink in the room or a water jug, she was extremely dehydrated, had a urine infection, which then lead to urosepsis. Glad my mum is at peace and not going back to that place.

Reply from Rishi Sodha, Director at Westerfield Care Home

We are sorry to hear of the distress caused and take this matter very seriously. Could I please ask that you email me at correspondence@handsale.co.uk so that the matter can be investigated thoroughly.


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Review of

Westerfield Care Home

from Marian W (Daughter of Resident) published on 18 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Westerfield at the end of May 2020. During the Covid pandemic, we have been unable to visit Mum inside the home but have outside. The difference in our Mum is unbelievable. She has dementia and stayed in sheltered housing with carers coming in 4 times a day and family there most of the
day, in between being in and out of hospital. As a family, we cannot believe the difference in her. She is happy, safe and has even put weight on. The care she is getting is second to none and the relief for us, as a family, is amazing. We cannot praise the staff enough - they are so caring and helpful. Mum is very content and for us, as a family, we can’t express our gratitude enough to the carers.

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Review of

Westerfield Care Home

from Brenda A (Daughter of Resident) published on 28 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted here in December last year, the manager, and her staff are approachable, caring, and extremely professional. Mum has vascular dementia, and during this pandemic, staff have been working extremely hard ensuring communication continues with mum. Mum's clothes are perfectly laundered,
the meal choices are great, her bedroom is spotless. The staff goes above and beyond and the most important thing is how much mum relates to them. Our family of five daughters can’t fault anything and it was a godsend mum was fortunate enough to be placed in this wonderful care home. Thank you to each and every one of you.

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Review of

Westerfield Care Home

from T G (Son of Resident) published on 26 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been in the home for 5-6 weeks but so far our family are very happy with the care provided.

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Review of

Westerfield Care Home

from Jean M (Partner of Resident) published on 2 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my partner on a regular basis since he was admitted to Westerfield Care Home. I find it has a very homely feeling about it. Spotlessly clean, happy residents, lots of activities that residents are active in. Meals are varied and of good portions depending on residents appetite. The staff
have a good rapport with residents. Safety is good, coded door and unit entries.

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Review of

Westerfield Care Home

from Danny M (Son of Resident) published on 8 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class. Clean, friendly staff. Care level good. Knowledge of residents very good.
Great place.

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Review of

Westerfield Care Home

from B K (Son of Resident) published on 27 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westerfield Care Home is a very professionally run home. The staff and management are always caring and supportive to our parents. My brother and I are so appreciative of everything that is carried out for our mum and dad.

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Review of

Westerfield Care Home

from E C (Daughter of Resident) published on 24 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in Westerfield for almost a year. We felt very fortunate when he secured a place. My mother had been a resident for five years before her death in 2018. The standard of care is excellent. Both my parents have been treated very well and with utmost respect.
Staff also support the
family.

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