Healthcare Homes Group Ltd in Berkshire | 1 Care Home

Review of
Sandown Park
from K H (Son of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

Staff prepared Mum in her special wheelchair at our advanced request. She was clean and appropriately dressed. We took her into the garden area where there was some gentle karaoke going on. There were quite a few residents enjoying themselves and the staff were doing a great job of keeping everyone

entertained, but not overheated in the sunshine. We had a lovely time in the garden with Mum and celebrated her 89th birthday. Staff were happy to help out with requests for glasses, cutlery, and napkins. A number of staff stopped for a chat with Mum and ourselves. When we took Mum back to her room a staff member asked if it was OK to go ahead with Mum's dinner and we left them to it. We are delighted with the care and atmosphere at Sandown Park!

Reply from Shahnaaz Mohamad, Manager at Sandown Park

What lovely comments .I am pleased that mum enjoyed her birthday celebrations .My door is always open for a chat

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Review of
Sandown Park
from H H (Mother-in-law of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff take excellent care of my mother-in-law. Really caring. On her birthday this month sung happy birthday and provided a cake. Everyone in the home is welcoming and polite.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the kind words regarding the service .Staff is always available to help with any queries

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Review of
Sandown Park
from P H (Son of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

The stay at Sandown are fantastic and go out of their way to look after mum and also help myself and family when visiting. The team are well organised and friendly and the facilities are spotless.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive review ,i will relay the comments to staff .My door is always open for a chat

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Review of
Sandown Park
from C A (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has excellent care and she is very settled and comfortable. She loves the staff and they love her!
The staff always have time to say hello and to give me a full update.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive feedback Its good to know that relatives are updated constantly our doors are always open for any concerns that may arise

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Review of
Sandown Park
from Richard F (Brother of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

A pleasant experience showing us very clearly that my sister is being well looked after in very suitable surroundings. There appears to be a mix up where head office has received money for toiletries etc. and has not told the care staff that payment has been made.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feed back .I will tell all the staff your positive feed back regarding the service

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Review of
Sandown Park
from V W (Wife of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband seems settled and cared for. The staff know him and his needs. The home is warm and everyone is friendly and know me too.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your confidence in the service. I will tell the nursing team. So nice to hear you are satisfied with the overall care We love seeing you everyday.

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Review of
Sandown Park
from L D (Granddaughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Find some staff to be rude often arguing with family members, refusing to let resident use the toilet when asked "No it's dinner time", in front of family! Lack of personal care with regards to injuries/rashes being cared for/hearing aids having batteries etc. Residents are left in chairs most of the

day with little interaction/ stimulation - tele very quiet or on mute.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback. We take all concerns seriously, as the well-being of our residents is our top priority. I am in regular contact with your grandfather's next of kin, who is very happy with the care being received. However, I appreciate that experiences can differ, and I would encourage you to reach out so we can discuss your concerns in more detail. My door is always open, and I would welcome the opportunity to talk.

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Review of
Sandown Park
from K H (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum moved to Sandown Park in August. She has taken time to settle in, but is very well looked after. All staff are friendly and are always very welcoming which Mum loves. The home is managed very well and we know Mum is safe.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feed back I am pleased that your mum settled in really well into Sandown Park. I will inform all staff of your kind words.

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Review of
Sandown Park
from J L (Power of Attorney of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

The resident is so well cared for. He says he is very happy and in good health despite his condition and being bedridden. He and room are clean and tidy. The staff are friendly and helpful.

Reply from Carol Thompson, Admin assistant at Sandown Park

Thank you for your kind message I will pass these kind words to the staff.

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Review of
Sandown Park
from D D (Daughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff at Sandown Park are very professional and caring. They are always attentive to all of my Father's care needs. There is a good selection of activities taking place each day.
The staff all work very hard and are very friendly and there is a nice family feel to the home. The manager and all

staff are very approachable and always address straight away any concerns that we may have.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

What a lovely review, I will convey to the staff your comments.

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Review of
Sandown Park
from C M (Husband of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

For my wife with late-stage Alzheimer's, it is essential that she is kept clean, warm, and well-fed. The staff are totally reliable and caring and I have total confidence in them.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments, I will let the staff know.

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Review of
Sandown Park
from H H (Daughter of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly and welcoming reception. The main corridor is a bit bland. The gardens are beautiful.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feed back. My door is always open for a chat and a cup of tea.

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Review of
Sandown Park
from K G (Daughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

Our Mum always showed respect and treated with dignity.
The staff were all courteous and supportive of Mum and to visiting relatives.
The facilities were always found to be clean, tidy, and welcoming.
Mum did not participate in activities, however, the newsletter regularly received by post always

showed a full and entertaining programme.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your lovely review, I will pass your message on to the staff. my door is always open for you to pop in for a chat or a cup of tea.

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Review of
Sandown Park
from W L (Daughter of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother moved to Sandown Park in September, reluctantly transferred from another home due to increased needs and challenging behaviour. She is well cared for, and supported, and I am greatly reassured that any medical needs are attended to quickly. Management is excellent, staff polite and respectful

to residents and visitors, and it is also clear that the activities team are enthusiastic and creative in keeping residents stimulated. I know my mother is in good hands.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the great review, as you know my door is always open for a chat and a cup of tea. I will relay the positive review to the staff.

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Review of
Sandown Park
from C B (Daughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

Due to work commitments, I cannot visit every week and always worry about the effect it has on my own. However am rarely disappointed. The staff are friendly and very caring and she seems to have quite a friendship with them. They are always so busy but find time to acknowledge me and answer any questions.

I like the fact she is not confined to her room and can spend time in the lounge with others.

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Review of
Sandown Park
from S J (Relative of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

Very happy with the care given to our loved one, all staff treated him with respect and kindness which meant an awful lot to us. We were kept up to date with everything, and knowing all members of staff were caring for him so well gave us all great peace of mind. I would definitely recommend Sandown

Park to anyone looking for a place for their family member or friend.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your lovely review, I will pass your comments onto the staff.

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Review of
Sandown Park
from C L (Son of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

My father has been treated with the utmost respect and had excellent care by all the staff since he joined Sandown Park. It is a distressing time when a relative enters a care home and thankfully the staff, management and facilities have all been excellent. Not so good, some items 'go missing' but I

understand this can be a problem with the elderly and infirm residents. Overall I can highly recommend Sandown Park to anyone thinking of joining as a resident/family member.

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Review of
Sandown Park
from S B (Daughter of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience

Staff are very attentive.
Home is clean. My dad is clean and treated with dignity. I've just started visiting but I have been well-informed on my dad each visit. All the management and staff have my confidence.
Thank you for your hard on-going work.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive comments, I will convey this to my staff.

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Review of
Sandown Park
from L B (Daughter of Resident) published on 6 March 2024

Submitted via Website • Report

Overall Experience

The home is a safe, clean and happy environment for my mum. I have never had any complaints with her care from entering the home to the nursing staff. Communication has and is excellent, again from the manager to the carers. The menu for the service users has a good amount of choice.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely review. I will pass on your complimentary comments to all our staff, especially the chef.

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Review of
Sandown Park
from J H (Partner of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

Always a smile when arriving to visit. All staff are polite and helpful. If a question is raised, whether it be about care or information, it's always answered and dealt with. I'm always informed if there is any changes in any way.
I would highly recommend Sandown Park to anyone.

Reply from Carol Thompson, Admin Assistant at Sandown Park

Thank you for your comments and we are always happy to help in any way we can. I will pass these comments on to the staff.

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Care Home Owned by Healthcare Homes Group Ltd in Berkshire

Healthcare Homes Group Ltd Locations in Berkshire (1)

Healthcare Homes Group Ltd Reviews in Berkshire (122)

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