Care Home Owned by Healthcare Homes Group Ltd in Berkshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Healthcare Homes Group Ltd in Berkshire

Only the locations & reviews in Berkshire for Healthcare Homes Group Ltd are showing below.

View the details of all 48 locations (with 3927 reviews) owned by Healthcare Homes Group Ltd

Healthcare Homes Group Ltd Locations in Berkshire (1)

 

1 Care Home owned by Healthcare Homes Group Ltd in Berkshire

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Sandown Park

61 Vale Road, Windsor SL4 5JY 

9.5 119 reviews
"Mum has excellent care and she is very settled and comfortable. She loves the staff and they love her! The staff always have time to say…"   Read all 119 reviews
Location Type Care Home

Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care. Each resident has their progress and general health monitored,… Read more about Sandown Park

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 95 Rooms from £1,950 / week

Healthcare Homes Group Ltd Reviews in Berkshire (119)

9.6
Healthcare Homes Group Ltd has a Group Review Score of 9.6 (9.620) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Homes Group Ltd must have a Review Score.

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Review of

Sandown Park

from C A (Daughter of Resident) published on 20 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Mum has excellent care and she is very settled and comfortable. She loves the staff and they love her!
The staff always have time to say hello and to give me a full update.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive feedback Its good to know that relatives are updated constantly our doors are always open for any concerns that may arise


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Review of

Sandown Park

from Richard F (Brother of Resident) published on 11 March 2025
Overall Experience  Overall Experience 5.0 out of 5

A pleasant experience showing us very clearly that my sister is being well looked after in very suitable surroundings. There appears to be a mix up where head office has received money for toiletries etc. and has not told the care staff that payment has been made.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feed back .I will tell all the staff your positive feed back regarding the service


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Review of

Sandown Park

from V W (Wife of Resident) published on 26 February 2025
Overall Experience  Overall Experience 4.0 out of 5

My husband seems settled and cared for. The staff know him and his needs. The home is warm and everyone is friendly and know me too.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your confidence in the service. I will tell the nursing team. So nice to hear you are satisfied with the overall care We love seeing you everyday.


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Review of

Sandown Park

from L D (Granddaughter of Resident) published on 7 February 2025
Overall Experience  Overall Experience 2.0 out of 5

Find some staff to be rude often arguing with family members, refusing to let resident use the toilet when asked "No it's dinner time", in front of family! Lack of personal care with regards to injuries/rashes being cared for/hearing aids having batteries etc. Residents are left in chairs most of the
day with little interaction/ stimulation - tele very quiet or on mute.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback. We take all concerns seriously, as the well-being of our residents is our top priority. I am in regular contact with your grandfather's next of kin, who is very happy with the care being received. However, I appreciate that experiences can differ, and I would encourage you to reach out so we can discuss your concerns in more detail. My door is always open, and I would welcome the opportunity to talk.


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Review of

Sandown Park

from K H (Daughter of Resident) published on 31 January 2025
Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Sandown Park in August. She has taken time to settle in, but is very well looked after. All staff are friendly and are always very welcoming which Mum loves. The home is managed very well and we know Mum is safe.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feed back I am pleased that your mum settled in really well into Sandown Park. I will inform all staff of your kind words.


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Review of

Sandown Park

from J L (Power of Attorney of Resident) published on 30 January 2025
Overall Experience  Overall Experience 5.0 out of 5

The resident is so well cared for. He says he is very happy and in good health despite his condition and being bedridden. He and room are clean and tidy. The staff are friendly and helpful.

Reply from Carol Thompson, Admin assistant at Sandown Park

Thank you for your kind message I will pass these kind words to the staff.


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Review of

Sandown Park

from D D (Daughter of Resident) published on 17 December 2024
Overall Experience  Overall Experience 4.0 out of 5

The staff at Sandown Park are very professional and caring. They are always attentive to all of my Father's care needs. There is a good selection of activities taking place each day.
The staff all work very hard and are very friendly and there is a nice family feel to the home. The manager and all
staff are very approachable and always address straight away any concerns that we may have.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

What a lovely review, I will convey to the staff your comments.


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Review of

Sandown Park

from C M (Husband of Resident) published on 17 December 2024
Overall Experience  Overall Experience 4.0 out of 5

For my wife with late-stage Alzheimer's, it is essential that she is kept clean, warm, and well-fed. The staff are totally reliable and caring and I have total confidence in them.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments, I will let the staff know.


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Review of

Sandown Park

from H H (Daughter of Resident) published on 6 December 2024
Overall Experience  Overall Experience 4.0 out of 5

Very friendly and welcoming reception. The main corridor is a bit bland. The gardens are beautiful.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feed back. My door is always open for a chat and a cup of tea.


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Review of

Sandown Park

from K G (Daughter of Resident) published on 29 November 2024
Overall Experience  Overall Experience 5.0 out of 5

Our Mum always showed respect and treated with dignity.
The staff were all courteous and supportive of Mum and to visiting relatives.
The facilities were always found to be clean, tidy, and welcoming.
Mum did not participate in activities, however, the newsletter regularly received by post always
showed a full and entertaining programme.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your lovely review, I will pass your message on to the staff. my door is always open for you to pop in for a chat or a cup of tea.


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Review of

Sandown Park

from W L (Daughter of Resident) published on 26 November 2024
Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Sandown Park in September, reluctantly transferred from another home due to increased needs and challenging behaviour. She is well cared for, and supported, and I am greatly reassured that any medical needs are attended to quickly. Management is excellent, staff polite and respectful
to residents and visitors, and it is also clear that the activities team are enthusiastic and creative in keeping residents stimulated. I know my mother is in good hands.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the great review, as you know my door is always open for a chat and a cup of tea. I will relay the positive review to the staff.


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Review of

Sandown Park

from C B (Daughter of Resident) published on 15 October 2024
Overall Experience  Overall Experience 3.0 out of 5

Due to work commitments, I cannot visit every week and always worry about the effect it has on my own. However am rarely disappointed. The staff are friendly and very caring and she seems to have quite a friendship with them. They are always so busy but find time to acknowledge me and answer any questions.
I like the fact she is not confined to her room and can spend time in the lounge with others.

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Review of

Sandown Park

from S J (Relative of Resident) published on 2 October 2024
Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care given to our loved one, all staff treated him with respect and kindness which meant an awful lot to us. We were kept up to date with everything, and knowing all members of staff were caring for him so well gave us all great peace of mind. I would definitely recommend Sandown
Park to anyone looking for a place for their family member or friend.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your lovely review, I will pass your comments onto the staff.


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Review of

Sandown Park

from C L (Son of Resident) published on 16 September 2024
Overall Experience  Overall Experience 4.0 out of 5

My father has been treated with the utmost respect and had excellent care by all the staff since he joined Sandown Park. It is a distressing time when a relative enters a care home and thankfully the staff, management and facilities have all been excellent. Not so good, some items 'go missing' but I
understand this can be a problem with the elderly and infirm residents. Overall I can highly recommend Sandown Park to anyone thinking of joining as a resident/family member.

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Review of

Sandown Park

from S B (Daughter of Resident) published on 28 March 2024
Overall Experience  Overall Experience 5.0 out of 5

Staff are very attentive.
Home is clean. My dad is clean and treated with dignity. I've just started visiting but I have been well-informed on my dad each visit. All the management and staff have my confidence.
Thank you for your hard on-going work.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive comments, I will convey this to my staff.


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Review of

Sandown Park

from L B (Daughter of Resident) published on 6 March 2024
Overall Experience  Overall Experience 5.0 out of 5

The home is a safe, clean and happy environment for my mum. I have never had any complaints with her care from entering the home to the nursing staff. Communication has and is excellent, again from the manager to the carers. The menu for the service users has a good amount of choice.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely review. I will pass on your complimentary comments to all our staff, especially the chef.


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Review of

Sandown Park

from J H (Partner of Resident) published on 4 March 2024
Overall Experience  Overall Experience 5.0 out of 5

Always a smile when arriving to visit. All staff are polite and helpful. If a question is raised, whether it be about care or information, it's always answered and dealt with. I'm always informed if there is any changes in any way.
I would highly recommend Sandown Park to anyone.

Reply from Carol Thompson, Admin Assistant at Sandown Park

Thank you for your comments and we are always happy to help in any way we can. I will pass these comments on to the staff.


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Review of

Sandown Park

from T M (Daughter of Resident) published on 4 March 2024
Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and always available and eager to help.
I am unable to answer regarding activities as my mother has not really left her room (her choice and circumstances).

Reply from Carol Thompson, Admin assistant at Sandown Park

Thank you for your lovely comments, and I will pass them on to the staff.


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Review of

Sandown Park

from Elizabeth M (Daughter of Resident) published on 21 February 2024
Overall Experience  Overall Experience 5.0 out of 5

My dad was in Sandown Park for 8 months before he sadly passed away. I was very happy with the care he received there. The home is very pleasant, purpose built, clean and secure. The staff are very caring and friendly. The home is well run and organised and residents are well looked after. I would recommend
this home if you are looking for dementia care.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your lovely comments, I will past your comments to all the staff.


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Review of

Sandown Park

from L C (Friend of Resident) published on 7 November 2023
Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, always courteous and helpful. Lovely well kept gardens.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the review, I shall feedback to all departments.


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Awards / Recognitions (9)

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