Healthcare Homes Group Ltd in Dorset | 4 Care Homes

Review of
Ashley Court Care Home
from A P (Friend of Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience

As soon as you walk through the door, you are greeted with such warmth & friendliness. The staff are always so cheerful & helpful. I would certainly recommend Ashley Court Care Home.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many Thanks for your kind words. I will convey your motivating words to my staff and will always try to improve.Kind regards

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Review of
Ashley Court Care Home
from Paul S (Son of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

Every staff member, from nurse to cleaner are polite and friendly. All of the staff care and that gives you a sense of security and support for of your relative.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many Thanks for your lovely message. Will convey your message to my staff and will try to keep up with expectation. Kind regards.

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Review of
Blandford Grange Care Home
from S B (Wife of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

The care superb, friendly, professional + kind. Dignity was maintained at all times. Medical attention + medication management was excellent. When needed, outside specialist advice was sought + implemented speedily. I could not fault the staff who were upbeat, kind, caring + professional. Altogether

a very good experience.

Reply from Rachel Smith-Harrison, Home Manager at Blandford Grange Care Home

Thank you for your kind words and it was a pleasure caring for your husband and getting to know you and your family

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Review of
The Malthouse Residential Home
from Ann C (Respite Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

After a difficult 3 weeks in hospital, (not helped by sleep disruption during the nights while other patients needs were attended to) the Malthouse gave me just the environment and support I needed to restore my confidence in living alone in a house. The kindness and care all the staff gave me made

me feel special and that my feelings mattered.
My only problem, being a light sleeper and very tired by this time, was noise and lights during the night. Once the staff realised that I was having problems, they did their best to make it easier for me and I subsequently slept much better.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home, we are glad to have been able to support you when you needed the help. Your kind comments will be passed on to the team.

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Review of
Ashley Court Care Home
from Steve J (Son of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Father has only been in the home since November and it is his and our both experience of a care home, so have nothing to compare too. He seems settled and happy and has his needs met. Room seems basic but functional and clean. Staff all are nice and helpful.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many Thanks for you review. I will convey the message to my team member. Many Thanks

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Review of
The Malthouse Residential Home
from H D (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

All the Staff at The Malthouse are lovely & friendly, and the care they all give my mum is excellent.
When I visit any staff who pop in mums face always lights up
All the staff will listen to any concerns & will find the answer if they don't know themselves.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. Your kind comments will be passed on to all the team and a big thanks for your support on behalf of all of us here.

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Review of
The Malthouse Residential Home
from Paige P (Friend of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

I have been to visit my friend at The Malthouse. It is such a lovely home, so friendly, welcoming and a wonderful staff and management team. I am always offered tea and cake which is delicious and well received. Thank you for the amazing care of my friend.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We are very pleased that your friend has chosen The Malthouse, that they are happy and settled here and that you have also had so many positive visits yourself. Your kind comments will be passed on to the team and thank you for your support.

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Review of
The Old Vicarage Care Home
from S R (Son of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff at The Old Vicarage in heigh are exceptional. The manager and her team not only focus on the residents comfort and happiness but also the families who come to visit their relatives.
The location and surrounding gardens are wonderful and the organised events and activities certainly meet all

the needs of the residents.
As a family, we couldn't ask for more!

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Review of
The Malthouse Residential Home
from D R (Respite Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

The Malthouse is a lovely family-orientated care home. The staff are always so friendly and caring. Nothing is too much trouble and they always seem so happy as a team. I have been treated with love and respect and am so grateful and thankful for the care I have received.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. I am very happy to hear that you had such a positive experience and thank you for choosing us. Your kind comments will be passed on to all the team and grateful thanks for your support from all of us.

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Review of
The Old Vicarage Care Home
from Margaret W (Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

Always friendly, nothing ever was too much trouble. Always there when needed. Kind and caring staff.

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Review of
The Malthouse Residential Home
from S R (Daughter-in-law of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband and I found The Malthouse extremely helpful when we had to find a care home facility quickly when my mother-in-law was discharged from hospital after Christmas. All staff were very efficient and friendly and she settled in very quickly. They were also very understanding when she became poorly

again and needed medical attention. We felt she was in a very safe environment. Thank you for everything.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We were very pleased to offer your loved one the support they needed and thank you for choosing our home. Your kind comments are much appreciated and will be passed on to the team.

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Review of
Ashley Court Care Home
from John C (Nephew of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

My aunt is happy and settled. Her health has greatly improved since she arrived in March 2024. The home is always warm, clean and welcoming and every member of staff has a smile on their face. Nothing is too much trouble. A real home-from-home atmosphere. Well done to all the staff for your kindness

and care!

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your heartwarming feedback! We are delighted to hear that your aunt is happy and thriving with us. Our team is dedicated to creating a warm, welcoming, and caring environment, and it's wonderful to know that their efforts are making a positive impact. Your kind words truly mean a lot to us. If there's ever anything more we can do, please don't hesitate to reach out. Thank you once again for your support and trust!

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Review of
Ashley Court Care Home
from Laura J (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

I am extremely satisfied with the excellent care provided to my father. The food is of superb quality and the activities provided are interesting and varied. My father is extremely happy with the care worker and has formed close friendships, especially with 'nurse nicey'!

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your heartfelt review! We're so pleased to hear that your father is receiving excellent care and enjoying the food, activities, and companionship. It's especially wonderful that he has formed close friendships, including with 'nurse nicey.' Your kind words mean a lot to us, and we're honoured to be part of his care.

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Review of
The Malthouse Residential Home
from J R (Sister of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

A really lovely home.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home, your comments are much appreciated and will be passed on to the team.

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Review of
The Malthouse Residential Home
from L W (Daughter-in-law of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Lovely staff. Good levels of care and attention to my parents-in-law who are now permanent residents. I feel confident in their ability to handle any care emergencies. Rooms are clean, warm, and commodious. Everybody is kind and friendly.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. I am glad your loved ones feel so well supported and your kind comments will be passed on to all the team.

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Review of
Ashley Court Care Home
from Samantha T (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

I am blown away by all the staff at Ashley Court Care Home in Poole.
My mum has been a resident for 18 months and I have never found all the staff from reception, the amazing cleaner who in my mind leaves it absolutely spotless, carers and nurses anything other than really professional and give their

best every day! Christmas Day they kindly allowed me to join my mum for Christmas lunch and what an amazing team they are!
The 3 courses, with choices, was fantastic quality and they made such a big effort to make it very special and for this, I am truly grateful!
I was also so impressed how all the staff were celebrated by the home manager who clearly values all her staff.
I honestly couldn't have been made to feel any more welcome and want to thank all the staff from all my family for making it so special for us.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for sharing such positive feedback about Ashley Court Care Home. It's clear the team goes above and beyond to provide exceptional care and a welcoming environment. Your praise for their professionalism, dedication and the special effort made on Christmas Day is truly heartwarming. It's wonderful to see the staff's hard work being celebrated and appreciated. Thank you for highlighting their efforts!

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Review of
Ashley Court Care Home
from Tony C (Grandson of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

Well looked after, seems very happy in the home. The staff are very kind and helpful. Always looks clean and well cared for. Very pleased with the home.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your wonderful feedback. We're so pleased to hear you're happy with the care and environment we provide. Our team works hard to ensure everyone feels comfortable and well looked after and your kind words mean so much to us.

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Review of
Ashley Court Care Home
from Andrew G (Son of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the way my mother has been looked after. The care she has received has been exceptional and I and my family are very grateful.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your kind feedback. We're delighted to hear your mother has received exceptional care and we're grateful for your support.

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Review of
The Malthouse Residential Home
from Phil C (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

I am delighted with the care, respect and decency that all the Malthouse staff give my Mother. It really is home for her. The manager, deputy manager and all their staff are highly conscientious and diligent. They are very patient, tactful and highly professional.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We are very pleased to be able to care for your mother here, that she has chosen the Malthouse as her home and that she is so happy here. Your kind words will be passed on to all the team and thank, as always, for your support.

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Review of
Blandford Grange Care Home
from Joanna P (Wife of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in Blandford Grange Care Home, approaching 4 years now. I have found the staff very friendly, caring and cooperative. They are all very kind to the residents and treat them with respect. Always ready to assist when asked. The entertainment is great and the residents enjoy. There

have been changes in management which has been a little stressful as the maintenance of the home and grounds has suffered somewhat. But we now have a new manager so hopefully this will be good.

Reply from Rachel Smith-Harrison, Home Manager at Blandford Grange Care Home

Thank you very much, Joanna, for your kind words. I am pleased you and your husband are happy at Blandford Grange.

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Care Homes Owned by Healthcare Homes Group Ltd in Dorset

Healthcare Homes Group Ltd Locations in Dorset (4)

Healthcare Homes Group Ltd Reviews in Dorset (436)

Ashley Court Care Home

Ashley Court Care Home

Blandford Grange Care Home

The Malthouse Residential Home

Ashley Court Care Home

The Malthouse Residential Home

The Malthouse Residential Home

The Old Vicarage Care Home

The Malthouse Residential Home

The Old Vicarage Care Home

The Malthouse Residential Home

Ashley Court Care Home

Ashley Court Care Home

The Malthouse Residential Home

The Malthouse Residential Home

Ashley Court Care Home

Ashley Court Care Home

Ashley Court Care Home

The Malthouse Residential Home

Blandford Grange Care Home

Awards / Recognitions (9)

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