Healthcare Homes Group Ltd in East Sussex | 1 Care Home

Review of
Sovereign Lodge Care Centre
from N G (Sister-in-law of Resident) published on 21 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff were excellent, very caring and helpful. Excellent management team. Visiting made easy, very pleasant atmosphere in the care home.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your time in giving us feedback. I will share this with the rest of the team. Thank you for the 5 stars, we will continue to go above and beyond for our residents.

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Review of
Sovereign Lodge Care Centre
from Rachelle W (Daughter of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

It is a difficult decision to make when you need to put a loved one in a nursing home. You want to know you have chosen well. I was really pleased with Sovereign Lodge and I certainly had made the best decision for Mum. The staff are incredibly caring and kind. They always treated Mum with dignity.

The activity coordinators have so much energy and enthusiasm and ensured all residents are involved if that is what they want. There was a lot of variety of things for Mum to do. Mum was stimulated and that is what meant the most to me. I also wanted Mum to retain as much independence as possible and this was something the staff knew and supported Mum with. The management and team were caring and considerate, they were always willing to listen and accommodate my requests. As soon as you walk in the staff have a smile and greet you. I was always kept informed. I feel so lucky I found Sovereign for Mum, they provided her high quality care.

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Review of
Sovereign Lodge Care Centre
from C G (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Friendly, professional and communicative staff.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

We appreciate you taking the time to write these kind words; they mean so much to us.

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Review of
Sovereign Lodge Care Centre
from K B (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident since September 2022 I have never had any issues regarding her care. Everybody at the home fare pleasant, friendly, engaging towards myself and my mother.
The offer plenty of activities to all who take part. Room chats each day for those who cannot participate no one is

left out. All staff are fantastic, food is hot and varied and presented well and plenty of it. The most important thing for me is my mother's care which it is outstanding.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you very much for taking the time to write such a wonderful review. I will be sure to share your kind words with the Team, who will be delighted with the lovely feedback.

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Review of
Sovereign Lodge Care Centre
from Gill B (Wife of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

So far so good.
Nearly all the staff are very good and welcoming.
I feel very welcomed when I visit and most know my name. Both our son and daughter feel the same.
Occasionally I do feel his clothes need changing, I've also supplied electric shaver but it's not always used.
Apart from that - all

good.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your feedback, and I sincerely apologize for your concern. I have shared this with the team, and we will ensure that your husband is well-looked after and that all his needs are met.

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Review of
Sovereign Lodge Care Centre
from G H (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been at Sovereign Lodge since July 2024, her recovery from a 2nd serious stroke has been amazing due to the care and attention from all the staff. From the beginning I have felt Mum has been well attended and safe which is a weight off my mind and as a result Mum is eating, drinking and able,

with help to now be a part of the activities in the lounge, being able to join Mum for lunch and help her eat has been good as she is more willing to enjoy her food. Overall Mum being at Sovereign Lodge has given Mum and me the hope of the best care for what is ahead.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you so much for taking the time to review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We are delighted at how well your Mum has settled. We will surely share your lovely words with the rest of the team.

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Review of
Sovereign Lodge Care Centre
from Michele B (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Sovereign Lodge has a warm and caring environment. Staff are kind and considerate with my mum in particular and everyone generally. I cannot praise them enough. They provide the best care under sometimes, tricky circumstances.
I can go away knowing my mum is safe and well looked after.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your lovely review. We appreciate your feedback, and I will share this with the rest of the team.

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Review of
Sovereign Lodge Care Centre
from Jason L (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Due to my mum's Dementia, she could no longer live in her own home so after much searching, we chose Sovereign Lodge Care Centre for my mum. I feel that this has certainly been the right choice and the right place for her. The staff are kind and caring and always attentive. My mum has settled in now

and has a lovely spacious room. The staff are so friendly and always at hand for any advice or questions.
There are always plenty of staff on duty and a nurse on duty 24 hours a day. There are activities each day and a lovely summer house in the garden if family want to come in and have private time. Communication is very good and the home works with you to make sure your needs are met.
Most importantly thank you to all the staff for being so caring.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for taking the time to give us positive reviews. I have shared this with the team and we will continue to do our best for our dear residents.

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Review of
Sovereign Lodge Care Centre
from Chrissie B (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My father was very well cared for during the few months he was at Sovereign Lodge Care Centre. The staff were always very, very helpful and friendly. I found the whole team to be very organised and up to date with everything relating to the care of my father and worked with efficiency keeping me up

to date with everything aspect of his care. I would like to thank everyone who cared for my father and appreciate everything that was done to make the end of his life as comfortable as possible .

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your feedback. I hope all is well with you. I will pass on your comments to the team, and I am pleased that you had a positive experience in our lovely home.

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Review of
Sovereign Lodge Care Centre
from T W (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

On each visit to see my dad I am always struck by the warmth shown by each and every staff member and their care which is exemplary. Every person is so kind and I am always put at ease. The lovely receptionist is so welcoming and always takes time to ask how I am. I feel so grateful and lucky that my

dad is in such wonderful hands. Thank you.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your lovely words and your time for giving us feedback. I will surely pass this on to the rest of the team.

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Review of
Sovereign Lodge Care Centre
from Shelia B (Sister of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

I have visited my Brother every week for the last few weeks, I have always been met by friendly staff. His room is spotlessly clean and comfortable. It really is a home-from-home. My Brother tells me the food is very good and although he cannot do all the activities he likes to watch. I cannot fault

this place at all.

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Review of
Sovereign Lodge Care Centre
from P K (Wife of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

The feeling when you enter Sovereign Lodge is very welcoming, the staff are very caring and gentle with the residents also as a visitor I am welcomed by all I meet. When I am unable to visit my husband I know he is being well looked after, so I have no worries, Thanks to the manageress and team and

to all at Sovereign Lodge.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you so much for your valuable feedback. We are delighted with how satisfied you are with our home and the exceptional care provided by our dedicated staff team. The team here at Sovereign Lodge are part of one family and supports our residents and relatives every step of the way.

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Review of
Sovereign Lodge Care Centre
from G D (Son of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

It's been all very good service, we have been impressed by the staff in particular.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for leaving us a review; I will pass this on to the team. We love having you come to visit us.

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Review of
Sovereign Lodge Care Centre
from Elizabeth W (Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

I love Sovereign Lodge. I have been here for 9 years. I love Sovereign Lodge, it's the best care home I have been to in comparison to other care homes. I love the activities. The other residents are very kind. I like the food and the two activities staff are very kind. In fact, it's the best care home

in the area.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your lovely words about your experience at Sovereign Lodge. I will share your review with the rest of the team, which will be appreciated. Thank you for choosing Sovereign to be your home for the past nine years, and we are pleased that you are loving your stay with us.

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Review of
Sovereign Lodge Care Centre
from C T (Relative of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

All staff from the management, reception, nurses, carers, cleaners and activities coordinators are very welcoming and helpful. My relatives room is spacious, clean and homely. The garden pod is a useful meeting place that allows 'time out'. I would recommend this home.

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Review of
Sovereign Lodge Care Centre
from S M (Daughter of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Dad was admitted to Sovereign Lodge for end-of-life care, consequently, he was unable to use the facilities, access activities, or select food choices. He seemed to be treated with dignity whenever we visited. Dad stayed for approx. 4 weeks. Most of the final 2 weeks he was sleeping.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you so much for your kind words and your feedback is so important to us. We do appreciate taking the time to give us feedback which I will be sure to share with the team.

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Review of
Sovereign Lodge Care Centre
from Ian D (Son of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience

The home is excellent and first-class all around. You must be pleased with all your staff, second to none. You can't fault any thing. Well done.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for taking the time to review the home and for your feedback. I will share this with the rest of the team and I appreciate your support.

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Review of
Sovereign Lodge Care Centre
from Alice C (Daughter of Resident) published on 31 July 2024

Submitted via Website • Report

Overall Experience

I cannot thank Sovereign Lodge enough for the amazing care they provided my dad. They were always so thoughtful, constantly thinking of his needs and making changes to improve his care and to keep the best quality of life possible. They treated him with so much respect and dignity, taking the time to

get to know him and his personality (in particular his sense of humour) in order to tailor the care to his particular needs. They offered help with making the room more homely by hanging pictures and rearranging the furniture and putting on events for families to be part of - we will always have a fond memory of the Easter Egg hunt they put on for the children visiting at Easter. The staff were always cheerful and made me and my family feel welcome and cared for, offering so much support to us as we dealt with the difficult changes.
I would highly recommend this care home to others.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you so much for taking the time to leave such a wonderful review, your feedback is so important to us. We endeavour to provide the best experience for our residents and their families. Thank you for sharing your kind words with us; these will be shared with the team.

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Review of
Sovereign Lodge Care Centre
from H H (Wife of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

I don't have enough words to thank everyone at Sovereign Lodge. All the staff showed my husband great kindness and respect without fail, regardless of which department they worked in. Both management and nursing care were excellent. They always made me and my family very welcome, were very supportive

and kept us well informed. They clearly understand the enormity of having to move a loved one into care and the importance of doing everything in their power to make their time there the best possible. Thank you!

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your lovely review. We absolutely loved having your dad stay with us. It was a pleasure to know your family. I will be sure to pass your feedback on to the team.

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Review of
Sovereign Lodge Care Centre
from G F (Daughter of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

Sovereign Lodge has proved to be 'Simply the best' in caring for my mum. All areas are clean and bright with warm colour schemes. The staff are cheerful and helpful. I always feel listened to and any concerns are discussed and acted upon. The chef is wonderful and the food is lovely, having had lunch

with Mum a number of times. Activities are varied to keep the residents fit, healthy and motivated both physically and mentally when able. Trips into the garden for fresh air are key and this is organised as frequently as possible. Different musician's visits are excellent and a sing along always popular. I appreciate the staff knowing who my mum is and calling her by name and having a chat, it makes residents feel loved and cared for as though they are part of a family that makes Sovereign Lodge the special place that it is.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your lovely review and comments about the home. We are pleased that you and your mum are delighted with the services here at Sovereign Lodge.

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Care Home Owned by Healthcare Homes Group Ltd in East Sussex

Healthcare Homes Group Ltd Locations in East Sussex (1)

Healthcare Homes Group Ltd Reviews in East Sussex (226)

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