Care Homes Owned by Healthcare Homes Group Ltd in Hertfordshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Healthcare Homes Group Ltd in Hertfordshire

Only the locations & reviews in Hertfordshire for Healthcare Homes Group Ltd are showing below.

View the details of all 48 locations (with 3927 reviews) owned by Healthcare Homes Group Ltd

Healthcare Homes Group Ltd Locations in Hertfordshire (2)

 

2 Care Homes owned by Healthcare Homes Group Ltd in Hertfordshire

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Alexandra Care Home

46 Alexandra Road, Hemel Hempstead HP2 5BP 

9.7 72 reviews
"My dad was admitted to Alexandra Care Home in late January 2025, suffering from advanced dementia and inoperable cancer. I was very pleased…"   Read all 72 reviews
Location Type Care Home

Alexandra Care Home provides high-quality residential, nursing, and dementia care for up to 75 residents, offering a warm and supportive environment close to Hemel Hempstead Hospital and Gadebridge Park. Its location, near public transport links, makes… Read more about Alexandra Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 76 Rooms from £1,575 / week
The Chase Care Centre

4 Printers Avenue, Watford WD18 7QR 

9.6 130 reviews
"Such a wonderful care home with incredible staff who gave my gran great care for a short time. Everyone so caring and friendly when she…"   Read all 130 reviews
Location Type Care Home

The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health… Read more about The Chase Care Centre

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • 110 Rooms from £1,550 / week

Healthcare Homes Group Ltd Reviews in Hertfordshire (202)

9.6
Healthcare Homes Group Ltd has a Group Review Score of 9.6 (9.620) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Homes Group Ltd must have a Review Score.

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Review of

The Chase Care Centre

from Jessica C (Granddaughter of Resident) published on 26 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful care home with incredible staff who gave my gran great care for a short time. Everyone so caring and friendly when she sadly passed away.

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Review of

Alexandra Care Home

from Malcolm H (Son of Resident) published on 25 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Alexandra Care Home in late January 2025, suffering from advanced dementia and inoperable cancer. I was very pleased with the standard of care provided to him; the team were compassionate, professional and patient. His room and en-suite were always spotlessly clean, and the staff
were very attentive. Although he couldn't partake, there were activities for the residents every day, but for the most part he was allowed to remain in his room whenever he wanted to.
On arrival, the staff were always very friendly and welcoming, knew our names, and were always able to update us on how he had been since the previous day's visit. When he finally passed, everyone was sympathetic and kind.
Thank you all - carers and administrators - for looking after Dad in his final days, for caring, and for making him comfortable and dignified.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a good experience with us. We strive to provide the best customer service and we're pleased to hear that we succeeded.


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Review of

The Chase Care Centre

from S C (Son of Resident) published on 5 March 2025
Overall Experience  Overall Experience 5.0 out of 5

A warm welcome with a true understanding from the minute you arrive at reception. The staff at reception were very friendly and professional. The management, staff and nurses, the entire team on the Mayger Ward, were wonderful from the outset. There appeared to be a good understanding between them and
they worked well as a team, whilst having to do multiple jobs around the ward to ensure that it ran properly. My father had very few needs in his short stay but they were met to the highest standard. From the nurses and doctors who did the medicines and told me of Dad's passing, to the nurses who changed, bathed and washed Dad, to the cleaners, to maintenance, and everyone on the Mayger Unit, I thank you!

Reply from Ana Ciobotaru, Manager at The Chase Care Centre

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review of

The Chase Care Centre

from Simon B (Son of Resident) published on 5 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My experience with the care home is one of admiration. They provided excellent care for my father, particularly in his final weeks, ensuring his comfort and support for my family. They treated my father with dignity and consistently demonstrated kindness and compassion. Every single staff member displayed
empathy, which was deeply appreciated. His room was always clean and tidy with enough space for his bed, television and personal belongings. The lounge offered a welcoming environment for residents to socialise and watch TV together. We are deeply grateful for everything the care home did for my father and are thankful that he received such attentive care in the last year of his life.

Reply from Ana Ciobotaru, Manager at The Chase Care Centre

Thank you for your lovely feedback, everyone at The Chase makes it a priority to ensure all of our residents, family, friends and guests are made to feel at home. We are pleased that we were able to be of assistance to you and your father during this difficult time.


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Review of

The Chase Care Centre

from Lisa R (Resident) published on 20 February 2025
Overall Experience  Overall Experience 5.0 out of 5

Hi, it was brought to my attention yesterday that I voted for my nurse to be employee of the month, I forgot the wonderful carers and the job they do, in fact all the carers in the home, I can talk to them, anything that is needed I'm attended to so a massive thank you, you mean the world to me, wouldn't
have got through without you, love you all.

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Review of

Alexandra Care Home

from Ashleigh J (Granddaughter of Resident) published on 18 February 2025
Overall Experience  Overall Experience 5.0 out of 5

All staff went above and beyond to provide my nan with exceptional care. Very kind and compassionate with family and other needs that needed to be met, never too much trouble to contact anyone. Rooms and facilities were always clean and well kept! From careers to management and administration I can't
thank you enough for the care you gave my nan, especially in her final days!

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your relative and getting to know you all. We wish you all well for the future.


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Review of

Alexandra Care Home

from K E (Relative of Resident) published on 7 February 2025
Overall Experience  Overall Experience 4.0 out of 5

The staff are always welcoming and greet you with a smile regardless of how busy they are. Key staff are aware of all issues related to the personal care of the individual concerned, for us, this is important that they care enough to know what is important.

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Review of

Alexandra Care Home

from Grete T (Daughter of Resident) published on 7 February 2025
Overall Experience  Overall Experience 4.0 out of 5

The staff are very welcoming. My mam is dressed and clean and her room is tidy. Carers look after the patients all the time.

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Review of

The Chase Care Centre

from J R (Son of Resident) published on 7 February 2025
Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Very caring. 1.1. Staff always smiling, good genuine care.
Here patient interests are right at the front.

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Review of

Alexandra Care Home

from Dawn G (Daughter of Resident) published on 30 January 2025
Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and attention my mother receives at Alexandra Care Home, the staff are very professional supportive and caring. All the staff from management, care staff and cleaners are extremely helpful.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your dad and getting to know you all. We wish you all well for the future.


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Review of

The Chase Care Centre

from Thomas T (Friend of Resident) published on 23 January 2025
Overall Experience  Overall Experience 4.0 out of 5

A pleasant environment enjoyed by visitors, the staff endeavour to do their best for an aging population. They meet the challenges daily in sometimes difficult circumstances. Problems come and go - well done.

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Review of

The Chase Care Centre

from P P (Nephew of Resident) published on 23 January 2025
Overall Experience  Overall Experience 5.0 out of 5

My Uncle was suffering from cancer of the bladder and was in palliative care when he was released from hospital and brought to The Chase. He stayed at The Chase for only 3 weeks and passed away on New Year's Day 2025. My family and I were impressed with all the care and dedication shown and their professionalism.
We were allowed to visit almost at any time we wished, there was car parking facilities, and the GP service was just opposite the nursing home, as was the hospital. A doctor was visiting the home every Monday. The food was very good and because my Uncle had problems swallowing his food, it was blended for him. The room had its own toilet and was large. All in all excellent place and service.

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Review of

Alexandra Care Home

from Jackie P (Daughter of Resident) published on 23 January 2025
Overall Experience  Overall Experience 5.0 out of 5

I just wanted to take the time to say a massive thank you to all the wonderful staff at Alexandra Care Home for the fantastic care you gave to my mum during her stay with you. It was first class.
The welcoming smile from each and every member of staff, the "Hello, how are you?". Always being kept
informed of every detail. Arranging video calls when we were unable to visit during Covid restrictions. Being sent photos of activities mum was taking part in and seeing her smiling. It all gave us confidence that she was being truly cared for at the highest level.
The care and compassion that was shown to me and my family when Mum passed away at the weekend was beautiful. Thank you so much.
You are all amazing people who work extremely hard.
Thank you for making the last few years of my mum's life comfortable and happy.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service and we're pleased to hear that we succeeded.


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Review of

The Chase Care Centre

from Laura S (Daughter of Resident) published on 20 January 2025
Overall Experience  Overall Experience 5.0 out of 5

Having been in two other homes previously, The Chase is the only place that my mother has felt comfortable, happy and like a home. The level of care my mother has received has had a marked improvement on her quality of life. I have recommended the home to someone I know whose father has Parkinson's
and dementia. Since being here I feel I don't need to worry about my mother's day-to-day care.

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Review of

The Chase Care Centre

from Kate M (Daughter of Resident) published on 20 January 2025
Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives at The Chase. The staff are friendly, helpful and caring. Since moving into The Chase my mother seems to have her smile back. When I visit, she seems happy and comfortable. I live nearly 200 miles away and it is a great comfort to me to know that she
is being well cared for.

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Review of

The Chase Care Centre

from A H (Son of Resident) published on 20 January 2025
Overall Experience  Overall Experience 4.0 out of 5

Thank you for all the help and support over the past two years keeping us informed about Mum's care. The home has always been clean and tidy, and the staff caring.

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Review of

The Chase Care Centre

from Esther S (Daughter of Resident) published on 20 January 2025
Overall Experience  Overall Experience 5.0 out of 5

My elderly mum came to stay at The Chase on the 6th of December. She has been welcomed and well cared for and has been kept busy with many different activities. She is settling in gradually and I am pleased and relieved that she is joining in well where she can. It will take time for her to recognise
this is her 'new home' but she seems happy enough.

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Review of

Alexandra Care Home

from M C (Daughter of Resident) published on 16 January 2025
Overall Experience  Overall Experience 5.0 out of 5

The staff were so kind to my dad right up to his passing. My sisters and I were very grateful that Dad was so well supported, respected and cared for during his time at Alexandra House and the head nurse on the Dementia and Nursing Care floor was absolutely lovely, compassionate and efficient in her
role. Thank you to everyone who looked after Dad, you were great!

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your dad and getting to know you all. We wish you all well for the future.


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Review of

The Chase Care Centre

from R E (Husband of Resident) published on 15 January 2025
Overall Experience  Overall Experience 5.0 out of 5

I recently wrote a review about the amazing care my husband received in The Chase. My husband passed away and although truly upsetting I could not have asked for a more peaceful and respectful passing. I was with my husband at the end and all the staff made sure we were both comfortable and well cared
for. The staff treated my husband with pure respect after his passing and ensured I was alright and understood everything, nothing was rushed and absolutely nothing was too much trouble. The staff are like family and I will miss their wonderful care, concern and respect.

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Review of

The Chase Care Centre

from Stephen P (Son of Resident) published on 13 January 2025
Overall Experience  Overall Experience 4.0 out of 5

It was my mum's 90th birthday. Mum had a great day, with all the staff helping out, with a cake and a sing-along, Happy Birthday. The staff are great and, especially the two meet-and-greet girls on reception, are always there to help.

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Awards / Recognitions (9)

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