Healthcare Homes Group Ltd in Hertfordshire | 2 Care Homes

Review of
Alexandra Care Home
from Mel S (Daughter of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Although a short palliative/end of life stay, we as a family cannot fault the level of care our mum received. All of the staff were extremely caring and friendly towards family and friends and when the time came, were compassionate and respectful. We would highly recommend this care home xx

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your Mum and getting to know you all. We wish you all well for the future.

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Review of
Alexandra Care Home
from Lisa D (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

The care & dignity my dad was given was outstanding. Also me & family were looked after so well. I can't thank your staff enough even though my dads stay was short. Your staff are an absolute credit to your home. Thank you all so much for all the love & support.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback. We appreciate your kind words and are so happy that you had a good experience with us. We strive to provide the best customer service and we're pleased to hear that we succeeded.

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Review of
Alexandra Care Home
from Pauline H (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

It was lovely to see how much effort was given by staff when communicating with mum. Even on the days that mum found it difficult to respond they never gave up communications between staff and family was open and honest. Great to see. Mum deteriorated quickly and in her final few days staff showed empathy,

respect and understanding. We were allowed to stay with mum in her final hours and staff were compassionate and very kind to us. It is a wonderful competent staff team. Thank you to everyone that looked after mum so efficiently.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your Mum and getting to know you all. We wish you all well for the future.

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Review of
The Chase Care Centre
from M W (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

In March 2024 my dad was taken to the Chase from hospital. His care has been excellent. Staff in the GlennMiller unit are amazing. Dad settled very well so we decided to keep him there as a permanent resident. Our family was made to feel very welcome any time. Sadly my dad passed away recently, he was

treated with dignity and respect. We couldn't have wished for a better place.

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Review of
The Chase Care Centre
from Jessica C (Granddaughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

Such a wonderful care home with incredible staff who gave my gran great care for a short time. Everyone so caring and friendly when she sadly passed away.

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Review of
Alexandra Care Home
from Malcolm H (Son of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My dad was admitted to Alexandra Care Home in late January 2025, suffering from advanced dementia and inoperable cancer. I was very pleased with the standard of care provided to him; the team were compassionate, professional and patient. His room and en-suite were always spotlessly clean, and the staff

were very attentive. Although he couldn't partake, there were activities for the residents every day, but for the most part he was allowed to remain in his room whenever he wanted to.
On arrival, the staff were always very friendly and welcoming, knew our names, and were always able to update us on how he had been since the previous day's visit. When he finally passed, everyone was sympathetic and kind.
Thank you all - carers and administrators - for looking after Dad in his final days, for caring, and for making him comfortable and dignified.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a good experience with us. We strive to provide the best customer service and we're pleased to hear that we succeeded.

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Review of
The Chase Care Centre
from S C (Son of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

A warm welcome with a true understanding from the minute you arrive at reception. The staff at reception were very friendly and professional. The management, staff and nurses, the entire team on the Mayger Ward, were wonderful from the outset. There appeared to be a good understanding between them and

they worked well as a team, whilst having to do multiple jobs around the ward to ensure that it ran properly. My father had very few needs in his short stay but they were met to the highest standard. From the nurses and doctors who did the medicines and told me of Dad's passing, to the nurses who changed, bathed and washed Dad, to the cleaners, to maintenance, and everyone on the Mayger Unit, I thank you!

Reply from Ana Ciobotaru, Manager at The Chase Care Centre

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
The Chase Care Centre
from Simon B (Son of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

My experience with the care home is one of admiration. They provided excellent care for my father, particularly in his final weeks, ensuring his comfort and support for my family. They treated my father with dignity and consistently demonstrated kindness and compassion. Every single staff member displayed

empathy, which was deeply appreciated. His room was always clean and tidy with enough space for his bed, television and personal belongings. The lounge offered a welcoming environment for residents to socialise and watch TV together. We are deeply grateful for everything the care home did for my father and are thankful that he received such attentive care in the last year of his life.

Reply from Ana Ciobotaru, Manager at The Chase Care Centre

Thank you for your lovely feedback, everyone at The Chase makes it a priority to ensure all of our residents, family, friends and guests are made to feel at home. We are pleased that we were able to be of assistance to you and your father during this difficult time.

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Review of
The Chase Care Centre
from Lisa R (Resident) published on 20 February 2025

Submitted via Website • Report

Overall Experience

Hi, it was brought to my attention yesterday that I voted for my nurse to be employee of the month, I forgot the wonderful carers and the job they do, in fact all the carers in the home, I can talk to them, anything that is needed I'm attended to so a massive thank you, you mean the world to me, wouldn't

have got through without you, love you all.

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Review of
Alexandra Care Home
from Ashleigh J (Granddaughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

All staff went above and beyond to provide my nan with exceptional care. Very kind and compassionate with family and other needs that needed to be met, never too much trouble to contact anyone. Rooms and facilities were always clean and well kept! From careers to management and administration I can't

thank you enough for the care you gave my nan, especially in her final days!

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your relative and getting to know you all. We wish you all well for the future.

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Review of
Alexandra Care Home
from K E (Relative of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff are always welcoming and greet you with a smile regardless of how busy they are. Key staff are aware of all issues related to the personal care of the individual concerned, for us, this is important that they care enough to know what is important.

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Review of
Alexandra Care Home
from Grete T (Daughter of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very welcoming. My mam is dressed and clean and her room is tidy. Carers look after the patients all the time.

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Review of
The Chase Care Centre
from J R (Son of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent service.
Very caring. 1.1. Staff always smiling, good genuine care.
Here patient interests are right at the front.

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Review of
Alexandra Care Home
from Dawn G (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Very pleased with the care and attention my mother receives at Alexandra Care Home, the staff are very professional supportive and caring. All the staff from management, care staff and cleaners are extremely helpful.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your dad and getting to know you all. We wish you all well for the future.

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Review of
The Chase Care Centre
from Thomas T (Friend of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

A pleasant environment enjoyed by visitors, the staff endeavour to do their best for an aging population. They meet the challenges daily in sometimes difficult circumstances. Problems come and go - well done.

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Review of
The Chase Care Centre
from P P (Nephew of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

My Uncle was suffering from cancer of the bladder and was in palliative care when he was released from hospital and brought to The Chase. He stayed at The Chase for only 3 weeks and passed away on New Year's Day 2025. My family and I were impressed with all the care and dedication shown and their professionalism.

We were allowed to visit almost at any time we wished, there was car parking facilities, and the GP service was just opposite the nursing home, as was the hospital. A doctor was visiting the home every Monday. The food was very good and because my Uncle had problems swallowing his food, it was blended for him. The room had its own toilet and was large. All in all excellent place and service.

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Review of
Alexandra Care Home
from Jackie P (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I just wanted to take the time to say a massive thank you to all the wonderful staff at Alexandra Care Home for the fantastic care you gave to my mum during her stay with you. It was first class.
The welcoming smile from each and every member of staff, the "Hello, how are you?". Always being kept

informed of every detail. Arranging video calls when we were unable to visit during Covid restrictions. Being sent photos of activities mum was taking part in and seeing her smiling. It all gave us confidence that she was being truly cared for at the highest level.
The care and compassion that was shown to me and my family when Mum passed away at the weekend was beautiful. Thank you so much.
You are all amazing people who work extremely hard.
Thank you for making the last few years of my mum's life comfortable and happy.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service and we're pleased to hear that we succeeded.

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Review of
The Chase Care Centre
from Laura S (Daughter of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Having been in two other homes previously, The Chase is the only place that my mother has felt comfortable, happy and like a home. The level of care my mother has received has had a marked improvement on her quality of life. I have recommended the home to someone I know whose father has Parkinson's

and dementia. Since being here I feel I don't need to worry about my mother's day-to-day care.

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Review of
The Chase Care Centre
from Kate M (Daughter of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my mother receives at The Chase. The staff are friendly, helpful and caring. Since moving into The Chase my mother seems to have her smile back. When I visit, she seems happy and comfortable. I live nearly 200 miles away and it is a great comfort to me to know that she

is being well cared for.

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Review of
The Chase Care Centre
from A H (Son of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Thank you for all the help and support over the past two years keeping us informed about Mum's care. The home has always been clean and tidy, and the staff caring.

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Care Homes Owned by Healthcare Homes Group Ltd in Hertfordshire

Healthcare Homes Group Ltd Locations in Hertfordshire (2)

Healthcare Homes Group Ltd Reviews in Hertfordshire (206)

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

The Chase Care Centre

The Chase Care Centre

Alexandra Care Home

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

The Chase Care Centre

Alexandra Care Home

The Chase Care Centre

The Chase Care Centre

Alexandra Care Home

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

Awards / Recognitions (9)

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