Healthcare Homes Group Ltd in South Gloucestershire | 1 Care Home

Review of
Oaktree
from J D (Partner of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

It is always a pleasure to visit this bright and cheerful home. I have been made to feel most welcome by the staff. The meals are good and wholesome from a personal point of view I should like to see more variety in the vegetables but maybe that's just me! The patients are not always offered wet wipes

before their meals. In the interest of cleanliness, I think this is important.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate your review, thank you so much.

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Review of
Oaktree
from N N (Wife of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff have made a difficult experience easier.
Met with kindness and compassion.
All staff very friendly.

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Review of
Oaktree
from N G (Granddaughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Friendly, welcoming staff.
Grampy seems comfortable and well looked after.

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Review of
Oaktree
from M G (Granddaughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Veery lovely staff.
Great homely feeling.
Grampy seems very well cared for.

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Review of
Oaktree
from L R (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother has only just arrived in the care home, although we were all very upset about her moving out of her home. She seems to be quite content here, the nurses are lovely and there is always something going on to keep mum occupied. The rooms are small but homely.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you very much for the lovely review. We understand how difficult this change can be, so are very pleased that your Mum is happy here.

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Review of
Oaktree
from Y W (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

The home looks clean and tidy and staff are polite and helpful. Rooms are able to be personalised and as homely as possible given the space available. Activities are available but are not always to mothers taste. She enjoys the pampering and bingo. The food sounds nice but sometimes the vegetables are

harder than is liked.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for the review. We value all feedback to enable us to improve.

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Review of
Oaktree
from H H (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Dad has felt comfortable at Okatree since he first arrived. The feel of the home is lovely + I have never worried about him + his care. Fantastic care home with lovely staff.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for your review. Its very much appreciated.

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Review of
Oaktree
from Judith F (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mum moved to Oaktree a year ago, it was difficult decision to place mum in a care home but from the first conversation with the Deputy Manager I was reassured that their purpose was to care for my mum and the team has really demonstrated that and this has given me great comfort. They quickly got

to know her and her likes and dislikes and have made her new home very comfortable. They contact me immediate to ask questions or provide information about her health, even using video call to show her how a mobile phone worked.
When I visit I see how they care for residents with in some cases progressive dementia with patience and compassion. I'd like to thank all the staff, keep up the great work. Your CQC result is well deserved.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate your lovely review. Thank you.

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Review of
Oaktree
from Kelly W (Husband of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My dad came to Oaktree mid May, dad first came as respite but after a few weeks it became permanent.
We know the staff at Oaktree very well on the snowdrop unit as my sweet Nan had been loved and cared for there.
Nan came to stay as end of life as doctors had thought Nan would pass within a few weeks,

5 years later Nan passed, the love and care my Nan received was amazing, my Nan was part of the family and that's how it felt at all times. Even during the hard covid pandemic when we couldn't go to see Nan one of the amazing managers gave me his number and I got to see Nan on a video call, they went up and above during such a hard time and made sure as a top priority my Nan and others were made to be priorities.
So when dad went to stay we knew already how amazing the Oaktree family was, my dad was looked after so well, he was always clean and tidy and even on really difficult days shown great patients. We are so so grateful to each and everyone at Oaktree. Thank you all.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate your lovely review, thank you so much. It was a pleasure and privilege to care for your nan and your dad.

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Review of
Oaktree
from Kevin S (Grandson of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

On first impressions, the staff seem very friendly and very knowledgeable.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for the lovely review you have given us.

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Review of
Oaktree
from Sandy S (Stepdaughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly and welcoming. Stepmother is happy and is well known already!
Food fresh, real food! Plenty of staff.
Only been here a couple of weeks but very impressed with the staff.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate this lovey review. Thank you.

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Review of
Oaktree
from T F (Grandson of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

I arrived at approximately 4 pm. Plenty of space in the car park. A lovely male member of staff was holding the door for us. Oaktree is always clean, tidy and presentable. The staff here are truly wonderful and cannot do enough for you. I had a memorable and uplifting conversation with Nana this afternoon.

Nana was telling me how kind and caring everyone is. This gives me great comfort and solace when I leave as I know she is treated like the queen she is. Thank you all.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for your lovely kind review. Much appreciated.

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Review of
Oaktree
from D G (Wife of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

I am so pleased and contented that my husband is a resident at Oaktree care home. The staff are amazing, so cheerful and gently kind to residents and visitors alike. My husband is happy, well cared for and takes part in all the activities that are provided throughout the week. I can't thank them enough.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for taking the time to give us this lovely kind review. It's much appreciated.

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Review of
Oaktree
from A C (Daughter of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother is a recent resident. She is settling into life at the home. All the staff have been friendly and helpful with Mum. They had to call an ambulance for her this week but they rang and alerted us to the issue.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you so much for the lovely review. We take pride in ensuring our residents are well cared for.

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Review of
Oaktree
from L W (Daughter of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Staff have worked very hard, making Halloween a success. The decorations are great, a lot of thought and planning has gone into it. Mum thinks the spiders are very realistic. Keep up the good work.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for the lovely review. Our team enjoy embracing things to celebrate. Our Christmas decorations will be up soon for all to enjoy.

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Review of
Oaktree
from L T (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

We've just Mum into Oaktree after a stroke. This is all very new to us all and everyone has been kind and welcoming especially to Mum. It all seems very promising.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the lovely review. We look forward to taking good care of your Mum.

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Review of
Oaktree
from A C (Daughter-in-law of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

We have just moved our mum into Oaktree. So far the staff have been very attentive. We look forward to having Mum nice and local.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the lovely review, and for choosing Oaktree to take care of your Mum.

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Review of
Oaktree
from M B (Grandson of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly staff and helpful.
You have your own room and ensure.
The cat is a great touch for the residents.
Small rooms, but adequate.
Looks clean and hygienic.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for the review of our care home.

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Review of
Oaktree
from C A (Daughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

Management is great and so are most of the staff. There are a few that have an 'I don't care' attitude.
Activities for mobile residents are fantastic however those that are bedridden are left out most of the time.
Food options are lacking and staff don't take the time to wait for answers.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for your review. We value all feedback in order to grow and learn lessons from. Ultimately, we aim to get it right first time and will certainly take your view of the food options, one-to-one activities and meal time experiences seriously.

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Review of
Oaktree
from Dee G (Wife of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

Oaktree, you have given me my husband back, and his children their father back. He was so ill, your care and your hearts have given him the strength to carry on. He is so happy, he gets stronger every day. All staff are so happy in their jobs and give their hearts. We, I, include myself because the

staff including me, have so much, there is always music, singing, dancing and crafts going on. I love you all.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for the wonderful review Oaktree and the acknowledgment of the amazing work our team do.

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Care Home Owned by Healthcare Homes Group Ltd in South Gloucestershire

Healthcare Homes Group Ltd Locations in South Gloucestershire (1)

Healthcare Homes Group Ltd Reviews in South Gloucestershire (77)

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Awards / Recognitions (9)

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