Healthcare Homes Group Ltd in West Sussex | 1 Care Home

Review of
Tenchley Manor
from Gillian P (Wife of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

I wrote to the home manager after my husband died peacefully on February 21 2025.

"He came to Tenchley from hospital following surgery during Covid. We always hoped that he would eventually return home. Instead, Tenchley Manor became home from home for my husband and me and for Oaky too. He

loved his room and the view over the Solent, where he could track the shipping on his Ipad.

My husband had many and complex issues all of which were addressed with expertise and concern by your staff. Always a reticent man, he grew to appreciate everyone so very much and to enjoy their care, good humour and friendship. In his last few days, he asked us to make sure that we thanked you all from him.

I will miss my visits to Tenchley Manor - it was so much part of my daily routine. And Oaky will miss his treats and naps. My family and I can't thank everyone enough for looking after Christopher. You've come to lead a wonderful place. Look after everyone and give them all our love and gratitude."

Reply from Vanessa Redford, Home Manager at Tenchley Manor

Thank you so much for your kind words. Everyone here at Tenchley Manor miss you and Oaky. You are always welcome to pop in for a chat.

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Review of
Tenchley Manor
from Susan R (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Our father moved into Tenchley Manor, Selsey, on 21st June 2024 and from that time until his passing on 27th November 2024, we cannot praise the staff enough for their dedication, gentle care and genuine kindness. They were wonderful and our father was very appreciative - as were we. Whenever possible,

the staff gave a lot of time and interest to both our father and mother (who is still a resident). The management, nurses, carers, catering staff and housekeeping team were all extremely supportive to my sister, brother, myself and our parents during a difficult time and we are forever grateful to them. The consideration they had (and still have for our mother), is so much appreciated. A wonderful team and I have been singing their praises to so many people.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your kind words, our team were so happy to read them. It is an honour to be here for all our Residents and their family and friends. PS: We think our team are wonderful too!

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Review of
Tenchley Manor
from G D (Niece of Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience

My auntie was looked after very well at the end of life, the staff were very good and they looked after me very well.

Reply from Justine Cowell, New Business Manager at Tenchley Manor

Thank you so much for your kind words, I will ensure the team in Tenchley Manor are made aware of your lovely review

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Review of
Tenchley Manor
from Michele W (Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

My mum arrived at Tenchley on the 5th September and I knew from that day I had chosen the right place for her care.
The staff are genuinely caring and I could see this in my mum's non-verbal cues when she saw them or they were giving her care. The staff took time to get to know Mum, and there was never

any rush for example when taking time to feed her.
The nursing staff were very experienced in Palliative care and I had every confidence in the decisions they suggested.
On the day of her passing the staff were very attentive and made sure we as a family ate and drank. They were very respectful at all times.
We cannot thank them enough.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. It is our aim to ensure that not only are our residents cared for but also their loved ones. This is very important to us. I am please that you and your family have felt so supported at what is such a difficult time.

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Review of
Tenchley Manor
from C D (Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

I remember many years ago visiting an old friend in the building, it had a different name at the time but the garden was extensive and lovely. When I was very ill in hospital I was asked, if I survived, which home I would like to go to. I didn't know the name, but I remember the garden, and here I am!

How about that! The care I have received has been brilliant. I have been so lucky. The staff are caring and efficient. I couldn't ask for more.

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Review of
Tenchley Manor
from Nicola B (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

My Mum stayed in Tenchley Manor for 2 years. She died on 20th July this year. My husband and I visited multiple times each week.
We encountered many problems over this time. One of our main concerns was the appalling communication between staff members, us, management and more importantly, the lack

of communication between staff members and Mum.
The staff don't have time to spend with the residents. They are rushed and always seem short-staffed.
Some of the staff were kind, friendly and good at their jobs, and I appreciate them. Others didn't seem to have the supervision or training they so clearly needed. This was a concern.
There was a high turnover of staff in the time Mum was there. They won't keep good staff until they listen to their genuine concerns.
I would definitely not recommend Tenchley Manor to others. I do not feel that my Mum was cared for to an acceptable standard.
I felt I had a constant battle, just trying to make sure Mum was getting what she needed.

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Review of
Tenchley Manor
from L M (Daughter-in-law of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law is very well looked after and cared for.
We know she is safe.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your feedback. It is our aim for families to feel secure and reassured that their loved ones are cared for well and are safe.

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Review of
Tenchley Manor
from Wendy B (Daughter of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Visited my dad for the first time at this nursing home. He was clean, well-groomed and happy watching the Olympics. He said he was happy and the food was good. The staff were pleasant and attentive all the time, offering drinks and getting meal requirements from others as well as my dad. Other residents

were chatty and cheerful. Went home feeling very happy that he was secure and well looked after.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your kind review. We endeavour to make everyone feel at home and as comfortable as they can be. Our team take pride in being kind and attentive. We look forward to seeing you again soon.

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Review of
Tenchley Manor
from P W (Son of Resident) published on 13 August 2024

Submitted via Postal Card • Report

Overall Experience

Having spent a number of days visiting several nursing homes, we chose Tenchley Manor as it felt like a house and not a hospital setting. Warm and welcoming atmosphere, lovely staff. Care of my mum was dealt with sensitively and compassionately. Regular updates face to face or on the phone. Care shown

to us as well. Speak thanks to three particular nurses. A real home from home - thank you to everyone who cared for Mum.

Reply from Katrina Austin, Home Manager at Tenchley Manor

We really appreciate your feedback. All of the team at Tenchley appreciate that we are working in the residents' homes, and we strive to make the environment as homely as possible. We look forward to sharing your comments with the staff at Tenchley Manor. Thank you.

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Review of
Tenchley Manor
from Justine R (Daughter of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been a Tenchley Manor resident for 3 years now and he is definitely in the right place. He is well looked after in all aspects of his care by wonderful staff who do all they can to make him comfortable. Not only do they give my dad first-class care they are always there to support me too

with kindness and warmth when I find it particularly hard to see my dad so poorly. My dog regularly accompanies me on my visits to see Dad and he loves coming too as he's always thoroughly spoiled with lots of doggie treats.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you so much for your lovely review. We really appreciate your feedback which will be shared with our team. It is always a pleasure to see you and your lovely dog!

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Review of
Tenchley Manor
from K J (Wife of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Tenchley for a number of years and often speaks of how happy he is. Management are always so welcoming and supportive and always find time to catch up with us a family.
The staff are caring and take care to ensure that his needs are met, both medically, physically

and mentally.
We are very happy here.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your feedback. We really appreciate your comments. Pleasure to have him with us.

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Review of
Tenchley Manor
from Sallianne T (Daughter of Resident) published on 25 June 2024

Submitted via Website • Report

Overall Experience

I'm so pleased that mum was able to move from the hospital to Tenchley Manor. I can relax in knowing mum is very well cared for by a team of friendly and kind staff.
Management is professional and approachable.
Tenchley has taken a huge amount of stress from my shoulders and I will always be grateful

for their care of mum.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. Your feedback is invaluable to the team at Tenchley Manor. It is a pleasure to have your mother with us.

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Review of
Tenchley Manor
from Tracey L (Wife of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

A very big thank you to this wonderful team at Tenchley Manor for making a milestone birthday very special and for letting us enjoy a fabulous day celebrating with family and friends. The care and compassion every member of staff has for the residents is exceptional and they go above and beyond to make

all feel like one big family. Cannot thank them all enough for all that they do!!

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you for your comments. It was absolutely pleasure to be a part of your loved one's big day. I am glad that you had a wonderful time.

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Review of
Tenchley Manor
from Jennifer D (Daughter-in-law of Resident) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff at Tenchley Manor enough. As a family, over the generations this area has always been our second home, unfortunately of late it is not possible for us to take Mum with us on holiday due to the deterioration of her health, however, with Mum in respite at Tenchley Manor she was

able to holiday with us with exceptional care provided on her stay and at the same time enjoying a few days out with the family.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your review. It was a pleasure to enable you to carry on having family holidays together in sunny Selsey. We are looking forward to seeing you all again very soon.

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Review of
Tenchley Manor
from Alyson C (Daughter of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

Everyone has been exceptionally kind and caring. Dad moved here sixteen months ago to be closer to Mum. He loved to sit in the day room every morning with a view of the sea. Mum visited daily and was also kindly looked after, sometimes joining in activities or happily staying to lunch dates with Dad.

Throughout his stay, he has received outstanding care from everyone and we were always made welcome and never concerned to leave him in your care. He had no worries and passed peacefully within view of the sea. We can't begin to thank you enough for all you have done for Dad during his stay with you. It will never be forgotten.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your feedback. We aim to support our residents and their families. It was an absolute pleasure to have your father with us and to have your mother visit often. Please feel free to come to Tenchley and see us anytime. The door is always open and we would love to see you soon.

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Review of
Tenchley Manor
from Lisa W (Daughter of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience

My Dad (58) went to reside at Tenchley Manor from the end of June 2023 until late August and when he moved to hospice, his cancer-related anxiety and symptoms had become too difficult to manage at home, and it was decided a nursing home would be the safest place for him. Dad had very complex needs and

on top of this a terminal diagnosis, making him hard to manage. Most of the staff were very good and with my Dad. My only criticism was I wish I had felt listened to more regarding his end-of-life symptoms. Tenchley have kept in touch with me and were very supportive and still are since my Dad passed away in September 2023.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

It was privilege being here for you all as a family. Please stay in touch.

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Review of
Tenchley Manor
from Sarah C (Daughter of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

After a few years of my father being a resident at Tenchley Manor, he sadly passed away in January 2024. I would just like to say how very grateful I am for the support, firstly from the two ladies always there or at the end of the phone with updates on how Dad was doing and a smile and a hug when I

needed it most. One particular lady, well what can I say, forever grateful for the honest advice, support and hugs for me through this turbulent journey and to all of the staff for the care and compassion you gave to Dad, I would never have been able to have to get through the sadness without all of you.
To the manager - you have a host of angels.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your lovely comments. We so miss your visits to our home. You are indeed correct, they really are an incredible team and we are so lucky to have them. Caring is something we all love to do at Tenchley Manor. Feel free to drop by for a hug anytime.

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Review of
Tenchley Manor
from Kevin W (Son of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

Tenchley Manor has a reputation as a top nursing home and rightly so. The staff are polite, respectful and very professional. Despite my mother's stay being sadly short, I am very happy that she ended her days in their care.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your high praise, our team will be thrilled to read your review. It was a privilege supporting you all.

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Review of
Tenchley Manor
from B T (Daughter-in-law of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

Took Mum for emergency respite and ended up saving her life. The care and support she was given was excellent and has helped her to regain her confidence. All staff I met were caring and considerate. Manager was excellent in coming out to assess Mum within an hour and organisation her admission within

a few hours.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your comments. We always aim to provide the best care for everyone and to support in every way.

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Review of
Tenchley Manor
from B T (Son of Resident) published on 9 April 2024

Submitted via Website • Report

Overall Experience

The care team have been wonderful at ensuring our dad is well taken care of 24 hours a day. The place is always clean, the staff always happy and engaged and we also have our needs or concerns addressed in a timely and effective manner.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. We appreciate your comments and always aim to provide the best care to our residents.

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Care Home Owned by Healthcare Homes Group Ltd in West Sussex

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Healthcare Homes Group Ltd Reviews in West Sussex (48)

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