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Care Home Owned by Ambient Support in Hertfordshire

8.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Ambient Support in Hertfordshire

Ambient Support Locations in Hertfordshire (1)

 

1 Care Home owned by Ambient Support in Hertfordshire

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St Audrey's Care Home

15 Church Street, Hatfield AL9 5AR 

8.0 29 reviews
"My husband has been cared for here for four years now and I am very pleased. He is difficult and disabled. The staff continue to show…"   Read all 29 reviews
Location Type Care Home

St Audrey’s is an intimate residential care home for older people with 38 en-suite rooms. It is situated in a 19th century house set in the countryside and is located next to Hatfield House and close to the village of Old Hatfield. The home provides… Read more about St Audrey's Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 35 Rooms from £1,408 / week

Ambient Support Reviews in Hertfordshire (29)

8.4
Ambient Support has a Group Review Score of 8.4 (8.367) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Ambient Support must have a Review Score.

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Review of

St Audrey's Care Home

from Heather H (Daughter of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at St Audrey's Care Home for 4 years. I have always found it to be warm, friendly and welcoming if family visits. Family and friends are encouraged to join in activities and meetings. The house is spacious with a lovely garden. My mother's bedroom has views over the garden. The staff
are friendly, approachable, professional and there is good staff retainment. As my mother's condition has deteriorated staff have been very understanding, patient and supporting our needs.

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Review of

St Audrey's Care Home

from Sheila C (Wife of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for here for four years now and I am very pleased. He is difficult and disabled. The staff continue to show kindness and know how to help him. A very good care home.

Reply from Rob Hunt, Head of Older People Services at St Audrey's Care Home

Thank you for your great review relating to the care your husband receives from our team, I am pleased that the staff treat him with kindness and I will pass your comments on to the team. Many thanks.


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Review of

St Audrey's Care Home

from R S (Son of Resident) published on 10 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Audrey's is situated in lovely grounds and has pleasant views from the bedrooms, even those facing the back of the house. When we 'checked in' my mother a few weeks ago, the deputy manager took great care and interest to understand Mum's needs, likes and dislikes. She and her team know all the residents
well and are very chatty with them. Whenever I visit, they know what Mum has been up to that day and who she has been interacting with, which is comforting. The home has a warm and happy feeling. The staff are great, but it's evident that they are stretched at times (that's not a fault of this home; recruiting for care specialists in the current market is challenging everywhere!). Facilities are generally good, and some of these are currently being updated/replaced - so the management is clearly striving to reach the highest standards.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at St Audrey's Care Home

Thank you for such a lovely review of St Audrey's, and our fantastic team at the home. I am so pleased to hear that your relative is treated in a person-centred way and that she is happy and settled at the home. I will be sure to pass on your review to the staff team.


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Review of

St Audrey's Care Home

from A C (Wife of Resident) published on 25 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went to St Audrey's Care Home three years ago. My wife is cared for by a great team of staff and carers, and they are doing a great job. My wife has a lovely bedroom with pictures of the family around. There is a nice dining room plus lounge where they all meet up. In the summer, they can go
out in the grounds. I think my wife could not be better looked after.

Reply from Davina Sellick, Director Sales, Marketing & Communications at St Audrey's Care Home

Thank you for the wonderful review of the care and support your husband receives at St Audrey's Care Home. It really is a special place with an incredible staff team. I will be sure to pass your feedback on to Katie and her team.


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Review of

St Audrey's Care Home

from Bryan J (Son of Resident) published on 15 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Audrey's have provided excellent care for my father for the last 4-years with exceptional professionalism and dedication to the care service they provide. When my father first needed care, we visited many homes, however, once we had visited St Audrey's and met the team, it was clear that this was
the environment where we wanted my father to live. The manager and her team show great respectfulness and kindness that anyone would want for a family member entering care.

Reply from Davina Sellick, Director Sales, Marketing & Communications at St Audrey's Care Home

Thank you for such a fabulous review of St Audrey's; the manager and her team will be thrilled to hear such positive comments, which I will be sure to pass on.


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Review of

St Audrey's Care Home

from Mavis S (Daughter of Resident) published on 7 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has done an excellent job keeping the residents safe from the Covid epidemic. Zoom meetings and emails have kept me informed during the period of non-visits and also subsequently. The care and commitment by the staff to my mum and her well being have been exceptional, and this, I believe,
has resulted in my mum living to a great age and still loving tea and cake.
The home itself is well run and well organised. It is clean and always smells fresh. There are activities for those residents who are able to join in. The staff are very friendly and approachable and seem to take pride in their work. I would and do recommend St Audrey's when asked.

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Review of

St Audrey's Care Home

from M M (Daughter of Resident) published on 7 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are very friendly and adhere to strict Covid rules, hence no resident Covid cases.
The staff look after their residents with much care, and nothing is too much trouble for them.
The home has a lovely garden with facilities for the residents to enjoy.

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Review of

St Audrey's Care Home

from Hilary H (Daughter of Resident) published on 7 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at St Audrey's for nearly four years when her advancing dementia meant she was no longer able to live alone. The care she received during her time there has been extremely good, and she was made to feel very welcome from her first day. The staff showed patience and understanding
when Mum had difficulty communicating her wishes, and she was always treated with great respect and dignity. Great care was always taken to dress her smartly, she was never rushed, and she was often encouraged to choose a pretty necklace or earrings to complete her outfit. Mum passed away last week, and the care, attentiveness, kindness and compassion shown by the staff has been outstanding. I was contacted in good time and was at my beloved Mum's bedside when she passed. My brother and I extend our warmest thanks to everyone who made the last years of Mum's life comfortable and safe. I will continue to recommend St Audrey's to anyone who is looking for an excellent care home.

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Review of

St Audrey's Care Home

from Ian M (Son of Resident) published on 21 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service. Staff are friendly, helpful and contactable. Mum seems generally well cared for and quite happy.
Only problem really is the difficulty in seeing my mum with this CoVid pandemic, but that is partly due to my own circumstances. Wife is waiting for surgery.

Reply from Davina Sellick, Director Sales, Marketing & Communications at St Audrey's Care Home

Thank you for the wonderful review of St Audrey's. As you point out, there have been challenges keeping families in touch with their loved ones during the pandemic. Let us hope the worst is now behind us and you can start to enjoy more regular in-person contact. Please let the team at St Audrey's know if you need any support to facilitate this.


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Review of

St Audrey's Care Home

from P C (Son of Resident) published on 21 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and I were worried about choosing the right home for our mother. Having read and watched on TV, the treatment some homes were dishing out to their residents, ultimately resulting in the closure of the home in question. We tried a couple of local homes for a taster week or so, and that included
St Audreys in Hatfield.
We landed on our feet at this home. A lovely, homely atmosphere with a genuinely caring environment for all the residents and each individually on a 1-1 basis.
I cannot fault them. They deliver exactly what we are looking for. Our mother is happy, relaxed and very pleased. She is 96, but you wouldn't know it. Thank you, St Audreys. First prize at the first attempt.

Reply from Davina Sellick, Director Sales, Marketing & Communications at St Audrey's Care Home

Thank you for the wonderful review, and I am delighted to hear that your mother is so well settled at St Audrey's and being supported in a personalised way. I will be sure to let the team at St Audrey's know of your positive feedback.'


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Review of

St Audrey's Care Home

from Martin C (Son of Resident) published on 21 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints to make at all. I have admired how the staff have managed despite Covid-19 and the problems that the new Brexit measures have introduced.

Reply from Davina Sellick, Director Sales, Marketing & Communications at St Audrey's Care Home

Thank you for such a positive review of St Audrey's. I will ensure your feedback is passed on to the team.


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Review of

St Audrey's Care Home

from Pauline Y (Resident) published on 13 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, friendly care.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at St Audrey's Care Home

Thank you for your review. I will be sure to pass on your feedback to the manager and the team at St Audrey's.


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Review of

St Audrey's Care Home

from Eileen B (Resident) published on 7 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at St Audrey's Care Home having been recommended by a neighbour whose grandmother had been happy here. Everyone I met here, without exception, has always been very helpful, very kind and very caring. I've been very well looked after and have never been afraid to ask for help for everything
I needed.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at St Audrey's Care Home

Thank you so much for your review. I am delighted to hear that you are happy at St Audrey's and that you feel so well cared for and supported. I will be sure to let the manager and her team know your feedback.


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Review of

St Audrey's Care Home

from Tracy S (Daughter of Resident) published on 22 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are not enough superlatives in the English language to praise the staff and care that my mom received at St Audrey's.
My mom went to St Audrey's originally for some respite care after suffering a catastrophic stroke from which she never recovered.
The manager and the care team at St Audrey's
are so kind and compassionate and did everything possible to ensure the safety of patients and went out of their way to make arrangements for visits to take place in the safest possible manner and set up a schedule to allow restricted visits behind a screen.
My mom loved music, and the care team would sing along with her. Sadly, she suffered another stroke and became unconscious. I was then allowed to spend as much time as I wanted with my mom - obviously wearing PPE etc.
Her room was beautifully and tastefully decorated, spotless and the home smells lovely and fresh.
I cannot recommend and praise St Audrey's enough.

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Review of

St Audrey's Care Home

from James Y (Son of Resident) published on 11 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Mum into St Audrey's from Hospital during the lock-down has been challenging for all concerned, but the staff there have handled the logistics, isolation and making Mum feel at ease during this testing time, I could not be more pleased with how this has gone.
Although I have not been inside
the care home myself (due to lockdown), Mum has told me its all really nice.
The home is in a lovely setting.
All in all, I am very pleased with how things have worked out and the care and attention Mum is receiving
Keep up the good work St Audrey's.

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Review of

St Audrey's Care Home

from Philip S (Son of Resident) published on 24 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here in this beautiful character building for just over 12 months. The care staff are excellent and take a great interest in all of its residents. The office staff equally are very efficient in the running of this home, this has been no more evident during this current
Covid crisis with all staff pulling together. The home is clean and the food is good. Regular activities are provided which are well attended. I could not wish for my mother to be in a better facility and I have absolute confidence in all of its staff to produce a safe environment.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at St Audrey's Care Home

Thank you for such a positive review of the care and support your mother receives at St Audrey's. The manager and her staff team continue to do an amazing job keeping people happy and occupied even during these difficult times. I will ensure your feedback is passed on to her and her team.


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Review of

St Audrey's Care Home

from Stephen H (Son of Resident) published on 13 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish my mother to be in any other care home. The staff and care provided are excellent. She is happy and feels secure there. The care homes' health and safety policy towards the Covid pandemic has also been to an excellent standard. I would recommend this care home without hesitation.

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Review of

St Audrey's Care Home

from James B (Grandson of Resident) published on 25 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my nan continually receives by the care team; is exceptional. Always to the highest standards in all aspects of care I would want for my nan.
I feel my nan is safe with the 24-hour care which is provided. Myself and my family always feel included with all the staff team, engaged within
their care and support.

Reply from Davina Sellick, Director Marketing Communications at St Audrey's Care Home

Thank you for such a wonderful review of St Audrey's care home. We are delighted to hear you think so highly of the service and the team there.
We will ensure that the Team are told of your positive feedback.


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Review of

St Audrey's Care Home

from Carole H (Granddaughter of Resident) published on 29 April 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my grandmother first came here I was worried that she wouldn't settle and I didn't want the upheaval of finding another place for her, but, she actually was very happy here and she was relaxed. 'Mostly' the staff I dealt with were very attentive, happy and helpful.
It is not clinical, it feels
very relaxed.
Thank you all for taking care of my Nan, it means everything to me.

Reply from Samantha Lynch, Home Manager at St Audrey's Care Home

Thank you for such lovely feedback, it is a pleasure to support your grandmother. All the staff team do their best to ensure that St Audrey's has a happy, positive and welcoming home environment for all its residents.


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Review of

St Audrey's Care Home

from J K (Niece of Resident) published on 30 January 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Just to say I am very impressed with the activities that take place daily in this care home. They are run by the activities coordinator and a young work experience girl, they both put in a lot of dedication and effort.
They arrange daily activities like Bingo, Singing, Quiz Games, nail painting and
evening visits out to the pub or theatre, and by far the best they have monthly themes ie Poppy Day, Halloween, Burns Night, amazing displays by staff and residents, worth a look in.

Reply from Davina Sellick, Head of Marketing & Communications at St Audrey's Care Home

Thank you for the positive feedback. Our team at St Audrey's work hard to ensure that residents live within a safe, friendly, welcoming and stimulating environment. I will be sure to pass your comments on to them.


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