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Care Home Owned by RCH Care Homes Ltd in Bedfordshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by RCH Care Homes Ltd in Bedfordshire

Only the locations & reviews in Bedfordshire for RCH Care Homes Ltd are showing below.

View the details of all 9 locations (with 1047 reviews) owned by RCH Care Homes Ltd

RCH Care Homes Ltd Locations in Bedfordshire (1)

 

1 Care Home owned by RCH Care Homes Ltd in Bedfordshire

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Manton Heights Care Centre & ABI Centre

Woodlands, Off Manton Lane, Bedford MK41 7LW 

9.6 123 reviews
"Came to spend time with Dad today and had a wonderful day! The quiz was really fun and staff made sure everyone was included by being…"   Read all 123 reviews
Location Type Care Home

Manton Heights Care Home is nestled in a popular residential area of Bedford. The home is purpose-built and offers bespoke, person-centred care for individuals with Residential Dementia needs Manton Heights is centrally located with easy access to… Read more about Manton Heights Care Centre & ABI Centre

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 91 Rooms from £1,500 / week

RCH Care Homes Ltd Reviews in Bedfordshire (123)

9.6
RCH Care Homes Ltd has a Group Review Score of 9.6 (9.612) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to RCH Care Homes Ltd must have a Review Score.

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Review of

Manton Heights Care Centre & ABI Centre

from A C (Sister of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My sister has been a resident in the dementia maulden unit since 25th January so still early days. She seems to have settled reasonably well. Our experience has been a positive one, see tick boxes below, however constant changes in staff & management have been disconcerning but hopefully this will now
settle down. I have been particularly impressed with the level & amount of activities laid on for all the residents & the one to one support shown to my sister since her arrival.

Reply from Abigail Draper, Customer Relations Team at Manton Heights Care Centre & ABI Centre

Thank you for your thoughtful review. We're so pleased to hear that your sister is settling in well and that the activities and one-to-one support have made a positive impact - it really means a lot to the team. We completely understand your concerns about previous changes in staff and management. We're happy to share that Manton Heights now has a strong and stable leadership team in place, committed to providing consistent, high-quality care. Thank you again for your kind words and trust in us during these early days.


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Review of

Manton Heights Care Centre & ABI Centre

from L B (Friend of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good, friendly helpful and the activities are always trying to please and be very active with inmates thinking of new ideas which cannot be easy.

Reply from Abigail Draper, Customer Relations Team at Manton Heights Care Centre & ABI Centre

Thank you for taking time to leave a review for our home. We're passionate about creating a vibrant and active lifestyle here at Manton Heights for our residents and their loved ones. We'll pass on your feedback on to the team.


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Review of

Manton Heights Care Centre & ABI Centre

from L G (Daughter-in-law of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to spend time with Dad today and had a wonderful day!
The quiz was really fun and staff made sure everyone was included by being bubbly and kind! Great questions and time spent.

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Review of

Manton Heights Care Centre & ABI Centre

from S D (Son of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friednly and quick to help and solve any issues. The building is warm and secure. My father enjoys the company and entertainment.

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Review of

Manton Heights Care Centre & ABI Centre

from M W (Daughter of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is more engaged both with activities and with us. She seems more aware of her surroundings and is enjoying having the company of the other residents and staff. She loves the activities and joins in as much as she is able to.

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Review of

Manton Heights Care Centre & ABI Centre

from J M (Daughter of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father was in this care home from February 2024 until February 2025 when he sadly passed away. We have always been impressed with the original care staff however in the year of my dad was there, there have been three different managers. We found each swap over they never introduce themselves and
have become more and more unfriendly. It is such a shame that management lets down this home. The activity team work really hard and are always keeping the residents busy and have outside activities coming in and as I say the original caring staff have been amazing. However, since Christmas and the new manager everything seems to have changed, they have swapped the staff about. And we haven't been consulted about it with our father being ill and having dementia it was such a shame to have some staff he didn't recognise.
If you do go to this Home, please look into the pricing as we were being charged £200 a week more than another resident and £100 more than another!

Reply from Vera Moreira, General Manager at Manton Heights Care Centre & ABI Centre

Thank you for your comments about the care your father received we will certainly pass on your kind words to the team and we appreciate your comments about the activities team. I am sorry we haven't introduced the managers to the families in a more effective way we will certainly take that on board and address it in the future. In relations to fees many of our residents are on different rates as they all need different levels of care and support and we conduct assessments to identify appropriate levels of fees, I hope that explains the situation but if you did want to discuss anything further then please call me at the home. Best Wishes, Vera Moreira


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Review of

Manton Heights Care Centre & ABI Centre

from D S (Husband of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very good and go out of their way to please us.

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Review of

Manton Heights Care Centre & ABI Centre

from J C (Partner of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers all so polite and kind to me. If I want to stop for dinner I can, the food is always very good. They are always so good to my partner. I would fully recommend them.

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Review of

Manton Heights Care Centre & ABI Centre

from E B (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always greet us by name which is personal to us. They actively ask us to stay for a meal. They call to check if care plan is satisfactory. Regular activities for entertainment and stimulation. My mum feels cared for and thinks the staff are kind and caring to her.

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Review of

Manton Heights Care Centre & ABI Centre

from G G (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff/carers to be friendly and helpful, I also find as a daughter id a resident, staff to be friendly to me and caring attitude toward the residents and their wellbeing. It is very nice and enjoyable to join in the various activities with my mum at the care home and the other residents.
I
am very impressed with all the decor in my mum's room and especially the lounge and two dining areas. It would be nice to have a day trip with residents/staff/family as a future thought.

Reply from Abigail Draper, Customer Relations Team at Manton Heights Care Centre & ABI Centre

Thank you for taking the time to leave such a wonderful review about Manton Heights. The residents, their families and loved ones are at the heart of our home. We value your feedback and will pass this on to the team.


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Review of

Manton Heights Care Centre & ABI Centre

from R L (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has wonderful staff at all levels. It's in a convenient location in the area. Overall, the care seems to be of very high quality. It's great they are putting photos of the many activities on social media.

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Review of

Manton Heights Care Centre & ABI Centre

from Julie D (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came to the ABI unit at Manton Heights Care Centre, Bedford from Luton hospital after suffering a stroke. The care that he received was outstanding by all the staff. The staff were very welcoming when we visited and kept us up-to-date with Dad's progress. We also noticed that the unit had a high
standard of cleanliness throughout. All the food was fresh on the day with a good selection.
Also, we felt with our many visits we had made new friends with the staff.
A big heartfelt thank you to all.

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Review of

Manton Heights Care Centre & ABI Centre

from Farrah K (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Manton Heights ABI Unit enough for the fantastic care and support provided to my mum and our family during her time there. Mum's stroke left her particularly vulnerable and from the moment she arrived, we were welcomed with warmth, kindness and compassion, we immediately knew she was going
to be in safe hands.
Mum was at the unit for a number of months with every member of the team always going above and beyond to make sure Mum felt comfortable, supported and well cared for in her recovery. I am forever grateful and would like to thank all the hard-working care, therapy, management, catering and supporting staff for looking after her so well and always going the extra mile.
You truly are a wonderful, lovely and amazing bunch, and the best rehabilitation unit we could have hoped for with excellent facilities, I couldn't have asked for more. It felt like family and we will miss you. Thank you again for all you have done and for your kindness and dedication throughout.

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Review of

Manton Heights Care Centre & ABI Centre

from Linda P (Sister-in-law of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just leaving, had a great time taking part in the New Year's Eve party, great music, everyone joining in. The staff smiley and happy. Thank you for all you do.

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Review of

Manton Heights Care Centre & ABI Centre

from W E (Friend of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend again last week and he seems very settled and happy, we talked a lot and also went in the lounge where the staff had a small Christmas concert going on, it was lovely to see residents smiling and singing along to the carols, the lady told me my friend had settled in well and took
part in activities, as usual, all the staff were lovely, I was offered tea and biscuits and even lunch, I couldn't fault anything!

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Review of

Manton Heights Care Centre & ABI Centre

from P B (Daughter of Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wanted to say a huge thank you to the activities team at the care centre who are fabulous. They put so much time and effort into supporting residents to participate in continued activities throughout the day. They organise so many experiences, such as animal visits, cooking, keep fit to mention a
few. Christmas they have so much going on to help residents celebrate. A huge thank you from my mum and her family.

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Review of

Manton Heights Care Centre & ABI Centre

from Mary D (Sister of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything that was needed was available, such as different types of therapy. The accommodation was excellent, with its own spacious room and en-suite. There was also a wardrobe, drawers and TV. The staff were all lovely and helpful. They communicated well with me. There was a lovely dining room, with
delicious food. Meals could also be eaten in the bedrooms. It was also possible to make your own drinks.

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Review of

Manton Heights Care Centre & ABI Centre

from I R (Brother of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident for around seven weeks between August and October 2024.
The staff were all lovely and the standard of care was excellent, he made genuine progress with his speech difficulties which was the main focus of his recovery after suffering a stroke in July 2024.

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Review of

Manton Heights Care Centre & ABI Centre

from R H (Great-grandson of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the team is excellent. Our Grandma has a good routine which keeps her busy. We are made to feel welcome every time we visit and always offered food and drink. The manager and the activities team do a superb job creating a busy schedule of things to do as well as special events.

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Review of

Manton Heights Care Centre & ABI Centre

from Susan L (Daughter of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old Dad was admitted to Manton Heights unit at the end of May 2024 for rehabilitation after a stroke in March 2024 whereby he had broken his foot and hand and required assistance to get back on his feet again and re-train his brain as he had become more confused than he used to be before
the stroke.
After 12 weeks of wonderful treatment and exercise at the unit and much caring love and assistance from all the team at Manton Heights he was finally able to return to his own home at the age of 92 and is now getting back to his routine in his own environment.
My Dad, Brother and I are forever grateful for the wonderful care that was given by all the teams at the unit and Dad grew very fond of all them as have I.
Dad managed to walk out of the Unit on the day we left and we are still very emotional when we think of all the teams and miss them and will return for a visit one day soon.
Thank you all so much for allowing us to have our Dad back.

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Awards / Recognitions (6)

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