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Care Homes Owned by RCH Care Homes Ltd in Essex

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by RCH Care Homes Ltd in Essex

Only the locations & reviews in Essex for RCH Care Homes Ltd are showing below.

View the details of all 9 locations (with 1047 reviews) owned by RCH Care Homes Ltd

RCH Care Homes Ltd Locations in Essex (2)

 

2 Care Homes owned by RCH Care Homes Ltd in Essex

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Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG 

9.6 156 reviews
"This care home has been amazing. The customer relations manager has made this whole process so easy. All the staff are amazing, so polite…"   Read all 156 reviews
Location Type Care Home

Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that… Read more about Brentwood Care Centre

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 112 Rooms from £1,550 / week
Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill IG9 6DS 

9.6 139 reviews
"Great Mother's Day sin dig with lovely entertainers and staff. Made to fell very welcome and served food and drinks with a…"   Read all 139 reviews
Location Type Care Home

Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that… Read more about Queens Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 90 Rooms from £1,550 / week

RCH Care Homes Ltd Reviews in Essex (295)

9.6
RCH Care Homes Ltd has a Group Review Score of 9.6 (9.612) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to RCH Care Homes Ltd must have a Review Score.

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Review of

Queens Court Care Home

from C G (Nephew of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had some family and friends together as a little reunion and we were treated to cakes, sandwiches, tea and wine etc. It was unexpected and the members of staff were exceptional and their kindness new no bounds. I recommend that the members of staff should immediately have their wages doubled.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you so much for your lovely review. We're delighted to hear that your uncle's reunion was such a special occasion and that you all felt so well looked after. It means the world to our team to know their kindness made a difference - we'll certainly pass on your kind words (and your suggestion about the wages, too!). Moments like these are what we're all about at Queens Court.


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Review of

Queens Court Care Home

from M H (Granddaughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member in particular always puts on the most amazing events and makes such effort with all residents and visitors.
Amazing afternoon tea, with dancers and a singer, never disappoints. She even gave all the mums a little Mother's Day treat

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Review of

Queens Court Care Home

from Jason T (Grandson of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nans been here for a little over 1 month now & the transition for her hasn't been easy.
But everyone at Queens Court has been very helpful and supportive.


As for the activities, they are amazing. Everyday there are multiple activities and special occasions they go above and beyond!
Mother's Day

2025 they had singers, dancers
Plenty of drinks including cocktails
Cakes and food a plenty
The staff member who organises everything is fabulous


Really couldn't ask for more


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Review of

Queens Court Care Home

from Jon S (Son of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great Mother's Day sin dig with lovely entertainers and staff. Made to fell very welcome and served food and drinks with a smile.


Everyone happy with singing, dancing food and drinks - cakes a plenty


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Review of

Queens Court Care Home

from C G (Great-Niece of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely time with my great aunt at the st Patricks day horse race event. The staff were excellent as well as the cupcakes and drinks that were on offer. We will be sure to return for another event!

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Review of

Queens Court Care Home

from Julie R (Niece of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hi had a fantastic experience on Friday visiting my aunt, the cockney event was fantastic.
Great choice of food, trip down memory lane with a good selection of music.
People very friendly a very positive experience, looking forward to many more.

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Review of

Queens Court Care Home

from Donna W (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today's Cockney afternoon was fantastic. Lots of singing, dancing, laughter, food was amazing. A real interactive afternoon. the activities organiser, went above and beyond for all the residents and family members made to feel very welcome. Everyone left with joy in their hearts and memories. Memories
made with love and Joy this afternoon. We cannot thank you enough.

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Review of

Queens Court Care Home

from M P (Daughter of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lots of fun at all the occasions we are very pleased

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Review of

Queens Court Care Home

from N B (Daughter of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely especially the activities manager who is full of life fun and a positive warm personality. The carers are also caring, considerate and approachable.

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Review of

Queens Court Care Home

from T W (Daughter of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to all events with my mum, shes has great time lots of fun, well look after.

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Review of

Queens Court Care Home

from L Y (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident up until February at Queens Court and my sister and family were always impressed with the care she received while there. Mum was always treated with dignity and was cared for by staff as though she were one of their own family. We are very grateful to everyone at Queens Court
and will miss them.

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Review of

Queens Court Care Home

from Michelle C (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely afternoon at Queens Court with my mum and some of the staff. Big thank you to the activities lady for doing the organising East end afternoon and. Thank you to the manager for idea. Look for to the next event Mother's day.

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Review of

Brentwood Care Centre

from Alan E (Grandson of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been amazing. The customer relations manager has made this whole process so easy. All the staff are amazing, so polite and friendly. Nothing is ever a chore. My nan and Grandad has a new lease of life. Thank you for everything.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you very much for taking time to leave such a lovely review for us, we understand how stressful finding the right care home can be and we are so pleased you feel the process was easy for you. We will be passing your lovely comments over to the team and are so pleased that nan and grandad feel they have a new lease of life with us. Thank you so much again for your review.


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Review of

Brentwood Care Centre

from Tracey L (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dabulous friendly & polite staff my parents are very happy here and have a new lease of life
The customer relations manager & her staff at front desk are always happy to see us and always have time for a chat.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thanks so much for taking the time to leave such a lovely review, we will be sure to pass your comments over to the team, we absolutely love that your parents feel they have a new lease of life with us.


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Review of

Queens Court Care Home

from Helen E (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum was booked in to stay for a month's respite following hip replacement but we moved her home after a week. The staff are lovely people but woefully overstretched meaning call buzzers are ignored for more than half an hour - my mum resorted to telephoning the home then, when they answered, telling
them she was upstairs buzzing and could someone come! The rooms are basic and not cleaned well, my mum was in 8 days with only one bedding change on day 5 after we stepped in and requested it. I watched the cleaner check her bed table for crumbs and just wipe up the crumbs, leaving the rest of the table unwiped! The food is very poor and the main reason for moving. Even the staff don't know what they are serving (another observation and hearing conversation). The dining area/tea making area was closed for 3 days for refit without adequate temporary facilities, and with the dining tables still laid out among the dusty works. The overall atmosphere was one of chaos and disorganisation.

Reply from Daniela Caprioara, General Manager at Queens Court Care Home

Thank you for your feedback, we are privileged to care for the people who live with us at Queens Court Care Home. We are sorry that you didn't feel your loved one received the right care and attention during their stay with us. I will feedback your concerns to the whole team as we are totally committed to delivering the highest standards of care and support to all our residents. If you did want to discuss your concerns with me directly then I would be happy to call you or arrange a meeting to discuss. You can reach me on manager.queenscourt@rchcarehomes.co.uk. Kind Regards


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Review of

Brentwood Care Centre

from Danielle M (Granddaughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has fitted in so well, it's been an easy transition.
He has fun at the activities and has made some nice friends.
All the staff are amazing, friendly and kind. Nothing is too much trouble.
As a family, we are very pleased with Brentwood Care Centre.
Highly recommended.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thanks so much for taking time to leave such a lovely review, we are so glad Grandad has settled so well and the transition was as easy as it could be for Grandad and the family. We're so pleased he enjoys the range of activities on offer and we will pass your lovely comments over to the team.


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Review of

Queens Court Care Home

from S L (Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring, careful and aware of all my needs.
I feel safe to be here.
I will definitely recommend the house for someone who needs to be looked after.

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Review of

Queens Court Care Home

from D C (Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it at Queen Court Care Home. My favourite thing is pet therapy.

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Review of

Queens Court Care Home

from Anthony E (Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and helpful. So keep up supporting the residents.

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Review of

Brentwood Care Centre

from Jo H (Friend of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run place. The staff are friendly and helpful. When residents called for help they have answered immediately. The residents looked happy and well cared for and the building was clean, bright and cheerful. My friend is very happy at this lovely home.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you so much for such a lovely review, we are so pleased you feel your friend was responded so quickly, the staff take great pride in not only this but also ensuring the residents are happy and well cared for. We are so pleased your friend is so happy with us. We will pass your lovely comments over to the team members.


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Awards / Recognitions (6)

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