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Care Home Owned by RCH Care Homes Ltd in London

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by RCH Care Homes Ltd in London

Only the locations & reviews in London for RCH Care Homes Ltd are showing below.

View the details of all 9 locations (with 1029 reviews) owned by RCH Care Homes Ltd

RCH Care Homes Ltd Locations in London (1)

 

1 Care Home owned by RCH Care Homes Ltd in London

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Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW 

9.8 137 reviews
"My mother has been in Romford Care Home for the last 12 months. I am more than happy with the care and attention she is given there. I…"   Read all 137 reviews
Location Type Care Home

Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents. The dedicated team… Read more about Romford Nursing Care Centre

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 114 Rooms from £1,450 / week

RCH Care Homes Ltd Reviews in London (137)

9.6
RCH Care Homes Ltd has a Group Review Score of 9.6 (9.614) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to RCH Care Homes Ltd must have a Review Score.

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Review of

Romford Nursing Care Centre

from Debra S (Daughter of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Romford Care Home for the last 12 months.
I am more than happy with the care and attention she is given there.
I have no complaints.
The staff are helpful, kind and friendly with the residents and family.
I have thought about moving mum to be nearer where I live but as she
is so well cared for I have decided to leave her as she is happy and content there.

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Review of

Romford Nursing Care Centre

from Wendy F (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad only has been in Romford Nursing Care Centre since Christmas my dad has vascular dementia .The staff here are amazing.Dad has settled in so well,it's like home from home.Dad is always clean dressed and freshly shaven every day .We as a family do not regret the hard decision of rehousing dad here,we
are so pleased with the care provided.Entertainment staff are wonderful always a smile on there face always something going on singing dancing etc .We would like to take this opportunity to thank all the staff .

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Review of

Romford Nursing Care Centre

from Linda B (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Romford Care Home and I have to say she is well looked after. I feel happy about her being there and most importantly she likes it there. The staff are great and it's very welcoming when you walk through the door. I would recommend this care home to anyone who is having to choose a care
home for a loved one.

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Review of

Romford Nursing Care Centre

from Paul M (Nephew of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management are easy to talk to and the staff are friendly. The biggest compliment I can give is that we have complete trust in the nurses, and all employees there, to look after, and do what's best, for my aunt.

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Review of

Romford Nursing Care Centre

from Linda D (Sister of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been treated with respect. If I had any worries about my brother I would always be listened to and worries about my brother would be dealt with. The staff and management are very friendly they always say hello and always tell me how my brother has been. They answer any questions I ask
about my brother, overall it is quite a nice home. The activities are very good and the ladies who organise the activities are excellent.

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Review of

Romford Nursing Care Centre

from Tracey F (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent a lovely day at the Christmas Market which was well attended and great fun. I love coming to see My Mum at the Care home she is so happy and content. Thank you to everyone involved in her care and Merry Christmas everyone!

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Review of

Romford Nursing Care Centre

from Robert H (Son of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is extremely well run with very good communications. All the staff are approachable and caring. In the short time Mum has been here she has settled very quickly. There have also been a number of good activities to keep the residents entertained.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you so much for your lovely feedback, I will share this with my team.


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Review of

Romford Nursing Care Centre

from Chris A (Brother of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my sister has been in the home, she has received the up most care and attention. She has dementia and can be very awkward at times, I find the staff very caring. I have medical problems myself and find it very hard to visit, but staff keep me informed all the time, I know my sister is safe and
cared for.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review. We will pass this on to the team.


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Review of

Romford Nursing Care Centre

from Bill R (Son of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my father entering Romford Care Home, we reviewed several before making our choice, and we have been delighted with the way in which Romford Nursing Care Centre delivers on its promises. The level of patient care and attention is excellent, all of the staff go out of their way to help the residents,
and the facilities overall are really good.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you for such a lovely review, my team will be delighted to read your feedback.


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Review of

Romford Nursing Care Centre

from Debbie S (Daughter of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in almost a year and I cannot fault her care and the kindness of the staff. She has dementia and can be difficult at times by not eating and showering but they have done their best to help her. Also, the cleanliness of the home is excellent. Plus the entertainment they do. The food always
looks good too. I can give 10 out of 10 for everything. Thank you.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you Debbie for your lovely feedback, I will share this with my team who will be very pleased to read your review.


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Review of

Romford Nursing Care Centre

from Amy O (Daughter of Resident) published on 9 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since May, the staff is always very helpful and helps Mum if needed. Rooms are always clean and tidy maintenance man is lovely, any job small or big, it is done. Mum has settled in lovely. Thank you to the staff for all the effort.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you Amy for your lovely feedback, I will share this with my team who will really appreciate it.


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Review of

Romford Nursing Care Centre

from A F (Daughter of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has resided at Romford Care Home she has received the utmost of care. Every single staff member has all the residents well being at the forefront. Mum has settled in. She seems happy and content and has made herself at home there. The staff also make relatives and all visitors welcome.
I
am kept updated on any health issues that Mum may be experiencing and I would definitely recommend Romford Care Home for a loved one.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you for your lovely feedback, I will share this with my team who will really appreciate your kind words.


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Review of

Romford Nursing Care Centre

from Graham C (Friend of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with the staff. Always so enthusiastic, happy and hardworking. I'm certain they brighten the lives of all the residents and their families. The entertainment is regular and interactive, all the staff join in and it is always friendly and cheerful.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you Graham for your lovely feedback, we will share this with the team.


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Review of

Romford Nursing Care Centre

from Hayley S (Daughter of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently moved into Romford Care Home, and so far, we are extremely happy overall. The bedroom is beautifully decorated and cleaned to a high standard. The care staff have looked after my father well and seen to all his care needs. The community nurse has been especially attentive and kept
a special eye on my father's diabetes/sugar levels and acted swiftly when needed. I couldn't wish for him to be in a better care home.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you for such a lovely review; we will share this with my team.


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Review of

Romford Nursing Care Centre

from Bernie N (Husband of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are wonderful. My wife has dementia and the staff are very patient with her. The home is spacious with lovely bedrooms which are bright and airy. Main thing for us is safety. My wife's dementia led to her wandering whilst being cared for at home. The care home gives us the peace of
mind that she can walk in a secure place. Only minor criticism is chef has left, so there is a current dip in quality and timing of meals, which I'm assured the care home are aware of and will sort.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words. The team works hard to deliver a high standard of care and it's lovely to be able to pass feedback to them so they can see the difference they make.


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Review of

Romford Nursing Care Centre

from Sandra S (Daughter of Resident) published on 17 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Romford Care Home for 7 years with severe dementia. She always looks clean, neat and well-cared for whenever I visit. She has now reached 100 years old and this should reflect the amazing care and attention she is receiving. I would certainly recommend dementia patients consider
this nursing home. Thank you to all the staff for their patience and understanding.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave your views. It's so important for us to get feedback to pass on to the team and also for future care seekers to be able to read reviews on what it is really like to be supported in our home.


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Review of

Romford Nursing Care Centre

from E H (Sister-in-law of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager we spoke to initially explained everything at what has been an extremely difficult time which we are very grateful for. The staff were very helpful and quickly arranged for my relative to enter the care home from the hospital. They have tried their best to make her feel welcome and at ease
in their care.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review and for your kind words.


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Review of

Romford Nursing Care Centre

from B B (Husband of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here for two years, in every way it meets my expectations, the room is very clean with an en-suite, very clean as are common areas, a very safe environment. Food is plentiful and varied, served in a pleasant dining room, numerous snacks are also available during the day, and great emphasis
is put on hydration. The lounge area is large and bright, with comfortable seating for residents and guests, as a visitor I feel so comfortable, the main large lounge where events are held is on the lower level, this week was a VE Day party celebration, and today we had a singer in the garden, the garden is very large and is an oasis of calm peace and tranquillity’s, so many happy faces, the activities team work very hard to provide a stimulating enjoyable activities programme being both fun and jolly. To summarise the care home has gone from strength to strength, and I am very pleased that my wife is loved and looked after in a very loving caring environment.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a review and for your kind words. It's always lovely to be able to pass such lovely feedback to the team and also to future families.


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Review of

Romford Nursing Care Centre

from Malcolm G (Son-in-law of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Romford Care Home in December due to dementia progressing. As a family, we knew it was the right decision but were concerned that she would be unhappy, but she settled in very quickly. I think this was due to the friendly and homely environment from other residents and staff,
and the modern design, and decorations/furniture. Nothing is ever perfect, and we have had some issues with laundry going missing, but overall we are very happy. I must also say that social services have been excellent.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a response and for your kind words.


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Review of

Romford Nursing Care Centre

from Kim C (Daughter of Resident) published on 1 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be friendly and approachable, much needed in these difficult times, and mindful of the needs of my father, who is fast approaching 98 years old.
My dad's room and communal areas are all clean and comfortable.
When I've been at the centre during lunch etc the food is hot,
of good quality and plentiful.

Reply from Sia Lebbie, Marketing Executive at Romford Nursing Care Centre

We greatly appreciate your kind words and are pleased to hear that you find our staff to be friendly and approachable at a time when it is most needed. It is important to us that we provide a supportive and understanding environment for residents and their families. We appreciate your trust in our services and are grateful for the opportunity to care for your father.


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Awards / Recognitions (6)

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