Runwood Homes Ltd in Bedfordshire | 1 Care Home

Review of
Mulberry Court
from M M (Son of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

Mu is treated very well, all staff are attentive and caring, lovely place.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you very much for your kind feedback. It is truly appreciated.

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Review of
Mulberry Court
from Malcolm F (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mum was in your wonderful home for 4 and a half years and celebrated her 100th birthday with you. She never complained and all the staff were wonderful.
She had a lovely room overlooking the gardens. The food was excellent and the care and attention from all members of staff was outstanding.
Thank

you to the manager and the whole team for making Mum's final years so happy and comfortable.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you so much for your kind words. We appreciate you taking the time to provide this kind feedback. It was a pleasure to care for mum.

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Review of
Mulberry Court
from L B (Daughter-in-law of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

The carers who are caring for my mother-in-law have demonstrated to be very kind, caring and presenting with empathy every day. In particular, one, for my mother-in-law's birthday, presented her with a cake, and knelt down on one knee to sing personally happy birthday!
The carers go out of their way

to ensure the needs of my mother-in-law are heeded to. I have informed the care home manager of the carer and the professionalism and dignity that this particular carer demonstrates is recognised.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon. Thank you for your lovely feedback. I have passed the message to the team and the carer in question.

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Review of
Mulberry Court
from Margaret F (Friend of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

I was away for 3 weeks and unable to visit my friend. On my return, I was greeted so warmly and genuinely by all the staff. My friend was happy to see me and told me how much he enjoyed his birthday and Christmas. He looked very well and was a delight to see everyone happy. The home looked fabulous

for Christmas, a massive amount of work to decorate for the residents. Thanks, everyone.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon, thank you for your lovely feedback. We appreciate your kind words.

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Review of
Mulberry Court
from Martin M (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

A very welcoming place, with caring staff that are friendly and reliable.
Our relation has been here since March 2024, she has dementia with all the trials and anxieties that it brings, we could not cope as a family and though having her in a care home would not be the first choice the people at Mulberry

Court help us make it through each week. We know she is warm, looked after and cared for and that is the best we can hope for. As regular visitors we have come to know many of the staff and are grateful for all that they do, each day with a smile, thank you.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon. Thank you. We really appreciate you taking the time to complete this review.

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Review of
Mulberry Court
from R F (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Thank you for the lovely Christmas party and wonderful singer today, we all had a lovely time, Mum and I were singing along. Great to see everyone together staff, residents and family enjoying themselves.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good morning. Many thanks for your kind feedback. It was a lovely day had by all and seeing residents and family singing and smiling enjoying the entertainment and party makes it all worthwhile.

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Review of
Mulberry Court
from Pearl H (Sister of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

My brother was in Mulberry Court for respite care. When I picked him up he said he enjoyed his day and would happily go into Mulberry Court again. All the staff were very kind and helpful.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon. Thank you very much for your kind feedback we really appreciate it.

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Review of
Mulberry Court
from David H (Son of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

I have been very impressed by all of the staff I have met here from the first time I visited when looking for a suitable care home for my 96-year-old mother. The lady in charge of finance was very polite and informative and put my mind at rest on a number of issues. One of the deputy managers showed

me around and was very informative. The other deputy manager has been brilliant also from the beginning and has organised a fortnightly visit for Mum to go to her church. All the other members of staff have been kind, caring and friendly.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon. Many thanks for taking the time to provide us with your lovely feedback. This is very much appreciated.

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Review of
Mulberry Court
from R C (Brother of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

I am reasonably happy with the care my sister is receiving and has received in the past. I am satisfied to know my sister is in a safe and secure environment.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good morning. Thank you for your kind feedback and many thanks for taking the time to complete a review.

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Review of
Mulberry Court
from J D (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

At first sight the home looks pleasant. The care team leader was very enthusiastic, giving me some information about how fantastic the home was, and what fantastic facilities were on offer to my father who has dementia. Within 2 weeks of being there, my dad who even though had dementia was physically

fit now had bruises all over his body, swollen feet, walking around like a zombie with no shoes or socks on his feet! Our family was disgusted by the way he was being treated and had to complain to the CQC.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good morning, Many thanks for your review and expressing your concern. Please feel free to come in and speak to me in relation to your concerns.

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Review of
Mulberry Court
from A B (Husband of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

Did not know what service to expect for my wife, from May onwards, but I and my family were really surprised at the care, and friendliness of the whole staff at the home. They listened to us, as to how my wife needed help and attention. The daily routine was excellent, meals were really good and activities

and trips were excellent as well. We would thoroughly recommend the home for having loving care and attention. Well done!

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon, I would like to take the opportunity to thank you for such lovely feedback. We will continue to do our best and I will ensure that all staff are aware of your kind words.

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Review of
Mulberry Court
from M H (Daughter-in-law of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

Mulberry Court has been a perfect home for my mother-in-law for the past 2 years. The staff are caring, patient and kind. They are very supportive to us, the family.
They look after the residents very well and there is always care and compassion shown to them. I feel lucky that our loved one is in

good, safe hands at Mulberry Court.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon, Thank you very much for your lovely feedback. I will pass this onto the team. We appreciate your time in completing this review for us

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Review of
Mulberry Court
from Graeme F (Son of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly and extremely attentive staff who are providing very good care in a clean and modern building. My mum has been very well looked after. well fed and properly cared for. Thank you for all you've done.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good morning, many thanks for taking the time to give such wonderful feedback. We really appreciate it and will continue to provide the best we can.

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Review of
Mulberry Court
from D S (Daughter of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

My dad is looked after well. No worries here. He's quiet and keeps to himself. If his television could be put on daily that would be appreciated. Overall a lovely care home, the staff are very friendly and I have no concerns at all about my dad's wellbeing, he is looked after.

Reply from Marie Zsentko, Home Manager at Mulberry Court

I would like to thank you for your kind feedback. We very much appreciate you taking the time to complete this.

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Review of
Mulberry Court
from J C (Sister of Resident) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

The staff are excellent but overworked which naturally causes stress when other staff are off. The home is currently being decorated in the communal areas, but I do not know whether this will include bedrooms. My brother has been there three years next month and still no address has been made with regards

the damaged wall.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon, many thanks for taking the time to complete a review for Mulberry Court. This is very much appreciated. I would like to reassure you that the wall in question has already been addressed and will continue to be maintained.

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Review of
Mulberry Court
from Sue R (Daughter of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been in this home for nearly a year now. She loves it. The staff are excellent, they are so caring. They get Mum doing activities which she enjoys. She tells me the food is lovely. Everyone is so friendly. I enjoy going to visit her.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you so much for your lovely kind review. We truly appreciate such wonderful feedback. We will continue to do the best we can to make sure Mum remains happy and enjoys her time with us here at Mulberry Court.

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Review of
Mulberry Court
from S S (Son of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

The staff at Mulberry Court are caring, friendly and do everything they can to make the residents' lives comfortable and easier. The home is always clean and my dad seems very happy there. The communication is good and I always feel very welcome when I visit.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon, many thanks for your kind feedback. It is really appreciated. We will continue to do the best we can.

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Review of
Mulberry Court
from Joanne H (Daughter of Resident) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience

An amazing care facility. The staff are kind, caring and supportive. They treat Mum with dignity and respect. She is taken care of and is happy, that's all we can hope for. Thank you Mulberry Court.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Many thanks for such wonderful feedback. We really appreciate you taking the time to complete this.

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Review of
Mulberry Court
from John W (Son of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

Summary of time spent in the home up until Sep 7.
I am the son of a resident who has now passed.
The care my mother received was very good. The staff were kind and considered the residents and always did their best. At times they were very rushed after all events can happen that cannot be planned

for. That said even then all of them gave it their best.
The consideration of staff was certainly a noticeable factor with many having been there many years.

Reply from Marie Zsentko, Home Manager at Mulberry Court

We would like to say thank you for your lovely feedback we really appreciate you taking the time to complete this for us at Mulberry Court

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Review of
Mulberry Court
from Robert W (Son of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience

Always very friendly and hardworking, despite being under pressure. Some of the residents are very sick and take up a lot of their time.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Hello Robert, thank you very much for your lovely feedback. We appreciate your kind words. We aim to continue our hard work to ensure our residents receive the best possible care and attention.

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Care Home Owned by Runwood Homes Ltd in Bedfordshire

Runwood Homes Ltd Locations in Bedfordshire (1)

Runwood Homes Ltd Reviews in Bedfordshire (113)

Mulberry Court

Mulberry Court

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