Runwood Homes Ltd in Hertfordshire | 7 Care Homes

Review of
Wisden Court
from Derek S (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My mother was at Wisden Court for a little under 2 years. After a short adjustment period, she settled in and was very happy there and passed away peacefully there in February 2025. During that time, my mother was of sound mind, but getting weaker in her ability to walk and take care of herself. She

was extremely happy with the staff, facilities and care that she was given. She got along well with the care workers and management/supervisors. All of the interactions I have had with staff have been wonderful. The staff know me on a first-name basis and kept me up-to-date on any issues and my mother's condition throughout her stay. I felt that the staff treated mum like a friend and that is so important when picking a care facility. I live overseas and it was great comfort knowing that mum was well looked after and enjoyed her final years in the company of friends and attentive care-givers. Thank-you to the manager and all of the staff at Wisden Court.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for your lovely review. Mum was a pleasure to have at Wisden Court and is missed by us all.

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Review of
Wisden Court
from Linda C (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

What a lovely supportive environment, both for residents and relatives. Activity staff enthusiastic and residents got involved. Care staff were caring, gentle, firm as needed, and showed true emotion for the people under their care. The management have also been fabulous, empathetic and understanding

of relatives needs especially during difficult times. If I need to stop in a care home when I age, I would go here.

Reply from Sarah Humberstone, Senior Home Manager at Wisden Court

Thank you for your review. Mum will be missed by all her friends at Wisden Court.

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Review of
Greenbanks
from A J (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

We are so happy with the care that Mum is receiving.
Greenbanks has a warm feeling about it.
The staff are amazing.
I can highly recommend this care home.

Reply from Kirsty Harragan, Customer Relations Manager at Greenbanks

Thank you for your lovely review. We are pleased that you and mum are happy and we appreciate your feedback!

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Review of
Greenbanks
from Gig K (Daughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

From the initial contact I made to the care home, the staff have been fantastic at communication. They have ensured as a team to make Mum feel very comfortable. Mum has settled in very well and it's the most relaxed we have seen her in a long time. Much appreciation to all of you!

Reply from Catherine Emekwuo, Home Manager at Greenbanks

Thank you very much for the wonderful review of our home. We are pleased to hear that you had a good experience from the initial contact and glad to see mum relaxed and settled in her new home. We appreciate your feedback!

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Review of
Lancaster Court
from K F (Sister of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Moving in during the festive period is always a challenge but Lancaster Court made the transition smooth and pain-free for everyone. Simple touches like remembering everyone's name demonstrate the personal touch of all the staff team.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your review. It's always nice to assist in a smooth admission where everyone is happy. We always aim for a stress-free transition for all our residents and families.

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Review of
Highview Day Centre
from Marlene B (Wife of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been attending Highview Day Centre for over 5 years. He was diagnosed with vascular dementia. It was the best thing his social worker has done arranging for him to attend the day centre. It's wonderful for his mental health and well being. All the staff are helpful, polite and nothing

is too much trouble when you ask them to do something. They arrange many activities as well as exercising. My husband sometimes will sit and do his puzzle book. He says the food is excellent. He looks forward to Tuesday and Friday, being picked up for the centre. The drivers are very kind and friendly. This also gives me a rest being his carer. My husband has made some friends there. He hopes the day centre will not change and stay as a separate unit.

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Review of
Greenbanks
from David C (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Greenbanks staff cared for my mother very well for the seven years she was there and considered it her home.

Reply from Kirsty Harragan, Customer Relations Manager at Greenbanks

Hello, and thank you for your lovely review! We are glad mum considered Greenbanks her home and felt settled here.

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Review of
Wisden Court
from Ashleigh S (Granddaughter of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

My grandad passed peacefully here and could not of asked for better care and support at that difficult time. Staff were amazing all throughout his time here. Thank you.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you Ashleigh for the review. Your grandfather is fondly remembered and missed by all his friends at Wisden Court

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Review of
Greenbanks
from Jayani B (Daughter of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

Very good care by all the staff. Good food. Mum was looked after well and she was treated very well.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello there, and thank you very much for your lovely feedback. We are glad to hear that your mum had a great time in our home and she is always welcome back.

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Review of
Greenbanks
from Neil G (Son of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

As this was my mother's first care home my concern was her settling. I didn't have to worry. I met the managers to discuss requirements and all the home can offer. The fantastic are excellent and she has settled straight away. In addition, the activities are superb.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello and thank you for the wonderful feedback of our home. We are glad to hear that your mum has settled well in her new home. It is also great to see how well she has made friends with other residents and how engaged she is with the variety of activities in the home.

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Review of
Wisden Court
from Julie P (Daughter of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

The management and staff at Wisden Court have shown my father such great care, respect and affection throughout his stay until his recent passing. So much compassion towards my father and support for the family was much appreciated. A really friendly and caring 'family'. I would 100% recommend Wisden

Court for loved ones.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for a lovely review, Julie. Your father was a pleasure to care for and will be sadly missed by all at Wisden Court

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Review of
Greenbanks
from Janice F (Daughter-in-law of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

My mother-in-law was discharged to Greenbanks from a long 6-week stay in hospital and had lost many of her skills, was not walking or even sitting up properly. She has been attending the daycare centre joined to Greebanks for two years.
The staff from the day centre knew my mother-in-law really well

and worked in partnership with Greenbanks staff to help in her rehabilitation. She is now walking with her frame and engaging well with all the staff and residents.
As a family, we cannot thank everyone enough and would like to say an extra special big thank you to the manager of Victoria Day Center who was so dedicated to helping my mother-in-law's rehabilitation.
All staff have been very kind and caring and offer a high standard of care and we have been made very welcome as a family being able to visit whenever we want.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello and thank you for the lovely review of our home. We are pleased to see such significant improvement in your mother-in-law's mobility and how well she has settled at Greenbanks. We have passed on your gratitude to the team at the Victoria Day Center. We appreciate your feedback.

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Review of
Lancaster Court
from Debby W (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident of Lancaster Court since March 2019 and I can not praise the care she has received highly enough.
All throughout Covid and since the staff have been kind, friendly, and caring, always involving us in decisions and keeping us fully involved with Mum's care. Mum is comfortable,

happy and most of all safe.
I've lost count of the people I have recommended to Lancaster Court!
Keep doing the amazing job you do it's very much appreciated!
Thank you.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your review of the 5 years your mum has been with us. It fills us with joy when families give such glowing reviews. I will of course pass on your thoughts to the team.

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Review of
Lancaster Court
from Louise E (Daughter of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My father has lived at Lancaster Court for 12 years next February, and we couldn't be happier with the love and care provided. He is very happy there, he likes to join in with the activities, they cater for everyone, a bit of bingo, singing (even the manager does his bit by putting on a bit of a show

singing) gardening, painting, cooking even a bit of yoga with I've even joined in myself! There is so much to do. The staff are very friendly, it's like one big happy family. I would recommend this care home to anyone, which I have!

Reply from Joe Patterson, Manager at Lancaster Court

Thank you for your review, it makes the team here so happy to read that they are appreciated by family members and is the best boost for morale and of course to know your dad is very happy in Lancaster Court is the best news.

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Review of
Victoria House Day Centre
from M R (Son of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

My father attends Victoria House Day Centre during weekdays. He has found that attending the centre is beneficial for him. It is stimulating for his mind and he feels more active.
The staff are very understanding and helpful.
They keep my father cheerful and he loves spending time at the centre.
Thank

you all for your excellent work.

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Review of
Lancaster Court
from S M (Power of Attorney of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Very clean excellent communication staff very friendly and helpful. When something happens the staff ring as soon as they can. Food looks edible although my dad doesn't appreciate it. He always eats it.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you for taking the time to review Lancaster Court. The team here always strive to deliver the best-personalised care to our residents at all times, ensuring everyone receives the best care throughout their stay with us.

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Review of
Lancaster Court
from Dennis J (Husband of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

I have been coming more or less every day to see my wife who has been here for six years.
In my opinion, everything is as it should be. The staff are wonderful from the management down to the cleaners and they always have a smile on their faces.
I am extremely happy that my wife is here and so grateful

for all the love and care she gets here.

Reply from Joe Patterson, Manager at Lancaster Court

It's so good to hear that you are very happy with the care delivered to your loved one and have been for the six years she has been here. Your dedication to your wife is outstanding too.

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Review of
Lancaster Court
from Sean M (Nephew of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

I think Lancaster Court Care Home is doing a fantastic job with the care they are providing to my aunt as she has been cared for in the best possible way and I'm more than happy to recommend this care home and the team from management to the nurses and health care!

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for taking the time to leave a review of our service; it is feedback from all stakeholders that enables us to shape the service with all our reviews in mind. I am very pleased to hear about your positive experience at Lancaster Court, and for your amazing feedback, I will ensure this is shared with the team.

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Review of
Lancaster Court
from E U (Sister of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

I recently had the pleasure of visiting Lancaster Court, as my sister is a resident there. I must say it is an absolutely beautiful location. The surroundings are serene and meticulously maintained, making every moment there feel special. The staff went above and beyond to make my experience comfortable

and enjoyable, showing a true commitment to exceptional service.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you for taking the time to review Lancaster Court. The team here always strive to deliver the best-personalised care to our residents at all times, ensuring everyone receives the best care throughout their stay with us.

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Review of
Lancaster Court
from M H (Sister of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

My sister is loving it here. I am happy with the service that my sister is receiving in the care home.
The staff are lovely and helpful. The rooms are clean and tidy.
The home made the transfer for my sister easy and comfortable. My sister is settling well.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your review, we do work hard to make the residents and families happy in our home.

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Care Homes Owned by Runwood Homes Ltd in Hertfordshire

Runwood Homes Ltd Locations in Hertfordshire (7)

Runwood Homes Ltd Reviews in Hertfordshire (416)

Wisden Court

Wisden Court

Greenbanks

Greenbanks

Lancaster Court

Highview Day Centre

Greenbanks

Wisden Court

Greenbanks

Greenbanks

Wisden Court

Greenbanks

Lancaster Court

Lancaster Court

Victoria House Day Centre

Lancaster Court

Lancaster Court

Lancaster Court

Lancaster Court

Lancaster Court

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