Runwood Homes Ltd in Norfolk | 3 Care Homes

Review of
St Michael's Court
from L C (Friend of Resident) published on 21 April 2025

Submitted via Website • Report

Overall Experience

Our friend was a resident in St.Michaels Court for a short time until she died. She voiced how lovely the staff were, friendly, caring and compassionate.
Thank you making her last couple of weeks as easy as they could have been for her.

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Review of
Windmill House
from C H (Son of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My dad came into Windmill House from another local care home which we thought was good! But wow, the difference we have found with Windmill House is totally different experience. Much more friendly staff, a pleasant reception area, excellent care with experienced staff. Food is great and the chef is

so friendly with residents & guests. A particular staff member is brilliant with all the residents, her games & entertainment for residents is top notch. The manager has to take a lot of credit as it starts at the top. 10/10 thank you xx

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your wonderful review. We are truly delighted to hear that your dad's move to Windmill House has been such a positive experience. Its nice to know that you have noticed the difference in care , atmosphere and the overall environment. Our team works so hard to create a friendly and welcoming home for our residents, and its lovely to hear that this has come across in your visits. We will pass on your kind words to all staff team. Your 10/10means everything to us- thank you again.

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Review of
Windmill House
from E R (Daughter-in-law of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Windmill House staff and management are all amazing. I myself worked in care for 20 years of which a lot of these years in managerial/senior positions and I couldn't fault Wildmill House. They tick ALL the boxes for good/excellent care, compassion and understanding of the complete needs of their residents.

The home is fresh and smells clean no matter what time of day it is, all staff are kind and welcoming.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your kind words and thoughtful review. It truly means a lot to hear such positive feedbackespecially from someone with your extensive experience in care. At Windmill House, we strive to create a warm, clean, and compassionate environment where residents feel safe, valued, and cared for, so its incredibly rewarding to know that this is coming through. Your recognition of our teams dedication and hard work is deeply appreciated, and well be sure to share your comments with everyone. Thank you again for your support!

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Review of
St Michael's Court
from L V (Sister of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

From the initial viewing visit to one week post my sister moving in, I have found the management and staff I have so far come across to be kind, caring, helpful, professional and all my questions were answered, and my concerns addressed. My sister has so for settled in well thanks to the kindness and

support she has been given. I am very hopeful of a positive outcome living at St Michael's for my sister.

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Review of
Windmill House
from G H (Son of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum was in respite care in another home & the standards & atmosphere was poor. After viewing 20+ local care homes, we visited Windmill House & generally, it brought tears to my eyes because of how welcoming, clean and well-presented the home was.
The manager & her team are all incredible & the

care home is really 'a home from home' where Mum has now been for 8 months. This is her 'forever home'.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your heartfelt review. It means the world to us to hear that Windmill House has become a true home for your mom. We understand how important it is to find the right place, and were so pleased that our team, atmosphere and care have made such a difference. Your kind words are a wonderful encouragement to our team, we are grateful for your trust in us. Thank you for sharing your experience.

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Review of
St Michael's Court
from P P (Wife of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Exteremly freidnly and helpful and positive staff. If you have concerns they are taken very seriously. Always made welcome. Great environment, room and public rooms. Garden is a lovely space to go in warm months when so many care homes don't have much of a garden- a big plus!

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Review of
St Michael's Court
from J B (Wife of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been very well cared for and for me. It is a great relief that he is in a secure into. I accept that it is an extremely difficult and demanding job and having experienced my husband's deterioration, I wholeheartedly thank all the staff for their patience in dealing with this day to day.
He

always tells me, without prompting; "I have no complaints" which just about sums it up!

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Review of
St Michael's Court
from Gordon W (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My mum was at the home only briefly but, in that time, she could not have been better looked after. Staff were friendly and helpful and would regularly look in on Mum when passing her room, which would not be out of place in a decent hotel. Mum was too poorly to take advantage of the many activities

available to residents. The management and administration were also very helpful.

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Review of
St Michael's Court
from Mark W (Son of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

I couldn't be happier with the care my mother receives at this home. The staff are absolutely amazing, and the 1-to-1 care she receives makes all the difference. It never feels like we're visiting a care home; instead, it's more like visiting a luxury hotel. The facilities are breathtaking, and the

attention to detail is remarkable. Nothing is ever too much trouble, and it's clear how much the team cares for the residents. I honestly wish I could give this place a higher rating, as it's truly exceptional. I'm so grateful to have found such a wonderful place for my mother.

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Review of
Windmill House
from John W (Partner of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Windmill Care home is the best ' home ' I have yet encountered. I have experience of other care homes where family members resided in the past and I also spent some years as a maintenance contractor to a large care home in Norfolk. Whilst there are other good homes I cannot say they match Windmill for

it's overall outstanding qualities.
The manager and all the team must be commended for their total devotion to the care and wellbeing of the residents. Each time I visit I feel the warmth and friendliness of all the staff and have absolute confidence in their professional abilities. It has a very happy family feel within and I feel privileged to have made friends there. I believe my partner's contentment stems from all aspects of the outstanding care she receives at Windmill.
Thank you the manager and all the wonderful team

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind and thoughtful words about Windmill House. We are truly grateful for your recognition of the team's dedication and commitment to providing outstanding care. It means so much to us to know that your partner is happy and content, and that you feel a sense of warmth and friendship when visiting. Your feedback is incredibly encouraging, and we will be sure to share it with the entire team.Thank you again for your support and for taking the time to share your experience.

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Review of
St Michael's Court
from J H (Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

I find most of the staff helpful. I find the care and support of the staff I receive is very dignified.

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Review of
St Michael's Court
from Wendy T (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

From first contact to the present day everything about St. Michael's Court has been exemplary. The staff are caring and always have time for both the patients and the family.
Everything is well organised and geared towards people with extreme problems.
The building is clean, airy and sweet smelling.
The

gardens are accessible and well cared for.

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Review of
The Mill House Nursing Home
from Philip L (Son of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Very good.

Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you for taking the time to review our home, this means a lot to us.

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Review of
Windmill House
from Jacqueline D (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My mother has been resident at Windmill for almost two years now, and her quality of life, her physical health, and her cognitive skills have all improved massively as a result of living in Windmill's amazing caring and loving environment. The staff - management, carers, kitchen, housework and activities

all work together to create a very special loving and fun atmosphere. They show respect and kindness in everything they do.

Reply from Maria Paranal, Manager at Windmill House

Thank you for this positive feedback. We will share this with the team. We are so glad we have made an impact on our resident's health and wellbeing.

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Review of
St Michael's Court
from J M (Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

This home is the best, my daughter and I looked online and this is a winner, very nice staff, will help us so much. The food has a good choice each day to choose from, I enjoy it very much and the outings on Tuesdays I always enjoy, the organiser is very nice. I have been here 2 years this month December.

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Review of
St Michael's Court
from D E (Daughter-in-law of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

My Mother-in-law is always happy when we come over to see her. She always seems well cared for and she is happy with the food and the way she is treated. There are plenty of activities for her to do if she wants to. Also, a chance to go out in the mini bus every now and then.

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Review of
St Michael's Court
from F H (Daughter of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are caring and keep us informed on any changes.
No complaints at all, I would recommend this care home - my Mother is looked after very well.
We bring toiletries in, not just for my Mum but for all the residents.

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Review of
St Michael's Court
from J P (Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and kind. I feel safe in their care. The food is amazing, the room is well looked after by the cleaners. I'm all round happy with the love and care I receive from all staff at St Michael's Court.

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Review of
Windmill House
from Simon B (Son of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

I selected Windmill House from five other care homes. I was very impressed at the ease with which I was able to organise a period of respite care for my mother, who is living with Alzheimer's and Dementia. The management, reception and staff are very supportive, knowledgeable and helpful. I am comforted

by their great communication and warmth. Windmill House has a cosy atmosphere and the building is spacious, light and airy. The level of care my mother receives is of a high standard, so much so that my mother's condition has improved. The activities program is very well thought out with a wide variety of appropriate activities which are stimulating and engaging, delivered by a caring, loving, professional team. The food served at Windmill House is outstanding. The accommodation is spacious, clean and well-maintained. I am so thankful to Windmill House for providing such a good service in our time of need. I feel positive that my loved one is responding so well to being in their care.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind feedback. We always aim to support our residents to the best that we can. I will share your feed back to all staff team.

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Review of
The Mill House Nursing Home
from M C (Wife of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been at The Mill House nearly 4 years. It's a lovely place, bright and homely. The staff are lovely and very caring. they have a lot of things going on for the residents. They go out for trips for those who are able to go. They attend to my husband's needs and keep me informed of any

problems he is going through. He is settled and happy there in his little world. So glad he's in such a lovely home with lovely people looking after him. Can't thank you enough for all you do and the hard work you put in and make me feel welcome when I visit.

Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you so much for your review. it's lovely to know that you are happy. All the staff are working hard to ensure the home is kept to a high standard of care and well being for all our residents.

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Care Homes Owned by Runwood Homes Ltd in Norfolk

Runwood Homes Ltd Locations in Norfolk (3)

Runwood Homes Ltd Reviews in Norfolk (268)

St Michael's Court

Windmill House

Windmill House

St Michael's Court

Windmill House

St Michael's Court

St Michael's Court

St Michael's Court

St Michael's Court

Windmill House

St Michael's Court

St Michael's Court

The Mill House Nursing Home

Windmill House

St Michael's Court

St Michael's Court

St Michael's Court

St Michael's Court

Windmill House

The Mill House Nursing Home

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