Runwood Homes Ltd in Norfolk | 3 Care Homes

Review of
Windmill House
from John W (Partner of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Windmill Care home is the best ' home ' I have yet encountered. I have experience of other care homes where family members resided in the past and I also spent some years as a maintenance contractor to a large care home in Norfolk. Whilst there are other good homes I cannot say they match Windmill for

it's overall outstanding qualities.
The manager and all the team must be commended for their total devotion to the care and wellbeing of the residents. Each time I visit I feel the warmth and friendliness of all the staff and have absolute confidence in their professional abilities. It has a very happy family feel within and I feel privileged to have made friends there. I believe my partner's contentment stems from all aspects of the outstanding care she receives at Windmill.
Thank you the manager and all the wonderful team

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind and thoughtful words about Windmill House. We are truly grateful for your recognition of the team's dedication and commitment to providing outstanding care. It means so much to us to know that your partner is happy and content, and that you feel a sense of warmth and friendship when visiting. Your feedback is incredibly encouraging, and we will be sure to share it with the entire team.Thank you again for your support and for taking the time to share your experience.

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Review of
St Michael's Court
from J H (Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

I find most of the staff helpful. I find the care and support of the staff I receive is very dignified.

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Review of
St Michael's Court
from Wendy T (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

From first contact to the present day everything about St. Michael's Court has been exemplary. The staff are caring and always have time for both the patients and the family.
Everything is well organised and geared towards people with extreme problems.
The building is clean, airy and sweet smelling.
The

gardens are accessible and well cared for.

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Review of
The Mill House Nursing Home
from Philip L (Son of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Very good.

Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you for taking the time to review our home, this means a lot to us.

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Review of
Windmill House
from Jacqueline D (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My mother has been resident at Windmill for almost two years now, and her quality of life, her physical health, and her cognitive skills have all improved massively as a result of living in Windmill's amazing caring and loving environment. The staff - management, carers, kitchen, housework and activities

all work together to create a very special loving and fun atmosphere. They show respect and kindness in everything they do.

Reply from Maria Paranal, Manager at Windmill House

Thank you for this positive feedback. We will share this with the team. We are so glad we have made an impact on our resident's health and wellbeing.

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Review of
St Michael's Court
from J M (Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

This home is the best, my daughter and I looked online and this is a winner, very nice staff, will help us so much. The food has a good choice each day to choose from, I enjoy it very much and the outings on Tuesdays I always enjoy, the organiser is very nice. I have been here 2 years this month December.

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Review of
St Michael's Court
from D E (Daughter-in-law of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

My Mother-in-law is always happy when we come over to see her. She always seems well cared for and she is happy with the food and the way she is treated. There are plenty of activities for her to do if she wants to. Also, a chance to go out in the mini bus every now and then.

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Review of
St Michael's Court
from F H (Daughter of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are caring and keep us informed on any changes.
No complaints at all, I would recommend this care home - my Mother is looked after very well.
We bring toiletries in, not just for my Mum but for all the residents.

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Review of
St Michael's Court
from J P (Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and kind. I feel safe in their care. The food is amazing, the room is well looked after by the cleaners. I'm all round happy with the love and care I receive from all staff at St Michael's Court.

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Review of
Windmill House
from Simon B (Son of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

I selected Windmill House from five other care homes. I was very impressed at the ease with which I was able to organise a period of respite care for my mother, who is living with Alzheimer's and Dementia. The management, reception and staff are very supportive, knowledgeable and helpful. I am comforted

by their great communication and warmth. Windmill House has a cosy atmosphere and the building is spacious, light and airy. The level of care my mother receives is of a high standard, so much so that my mother's condition has improved. The activities program is very well thought out with a wide variety of appropriate activities which are stimulating and engaging, delivered by a caring, loving, professional team. The food served at Windmill House is outstanding. The accommodation is spacious, clean and well-maintained. I am so thankful to Windmill House for providing such a good service in our time of need. I feel positive that my loved one is responding so well to being in their care.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind feedback. We always aim to support our residents to the best that we can. I will share your feed back to all staff team.

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Review of
The Mill House Nursing Home
from M C (Wife of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been at The Mill House nearly 4 years. It's a lovely place, bright and homely. The staff are lovely and very caring. they have a lot of things going on for the residents. They go out for trips for those who are able to go. They attend to my husband's needs and keep me informed of any

problems he is going through. He is settled and happy there in his little world. So glad he's in such a lovely home with lovely people looking after him. Can't thank you enough for all you do and the hard work you put in and make me feel welcome when I visit.

Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you so much for your review. it's lovely to know that you are happy. All the staff are working hard to ensure the home is kept to a high standard of care and well being for all our residents.

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Review of
Windmill House
from M M (Respite Resident) assisted by family/friend published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

I enjoyed my week's respite. It was my first experience of care home living and it was much better than I imagined. It was made to feel at 'home'. The staff were caring and I enjoyed being with/and in the company of other residents. I would have no hesitation in returning for repsite and I would recommend

Windmill to friends. Thank you.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your positive feedback and we are glad to know you have enjoyed your stay in Windmill House. We hope to see you again soon.

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Review of
St Michael's Court
from Pauline S (Wife of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

Staff very helpful, welcoming and friendly. I can go to sleep at night knowing that my husband is in good hands. He is encouraged to go to the dining room for meals, which is great for keeping him mobile. Food is excellent, and plenty of it. I have no concerns about his care.

Reply from Simon Porter, Acting Home Manager at St Michael's Court

Thank you so much for your wonderful feedback; it is feedback such as this that enables our ongoing growth.

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Review of
Windmill House
from Pauline W (Daughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

My step-dad was with the home manager at the Windmill House Care Home, they were first-class, looked after so well, all the staff were so kind and hugely supportive to myself and family. I would highly recommend this care home.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your positive feedback. We will pass this to our team.

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Review of
Windmill House
from M B (Next of Kin) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

The manager is a superb professional. Attitude towards staff and residents is fabulous, very caring and incredibly sensitive. Truly professional in her field. The whole staff and team embrace every part of the home. I am thrilled as next of kin to one of the residents. I could not have chosen a better

care home for him to be, so happy and settled in this beautiful home.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind and positive words. We will share your feedback to the staff team.

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Review of
Windmill House
from Philip S (Son of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in Windmill House for over two years now. She always says how lucky she is to be in "this wonderful home".

Reply from Maria Paranal, Manager at Windmill House

We are very happy to provide Mum and our other residents a "wonderful home". Thank you so much for your feedback.

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Review of
St Michael's Court
from Robert T (Next of Kin) published on 31 July 2024

Submitted via Website • Report

Overall Experience

My first impression of the building, the car park decor and cleanliness - all outstanding. Never an angry face of staff, the care home manager is very special. Thank you above and beyond. Did not stay for lunch but it smelt good.

Reply from Simon Porter, Acting Home Manager at St Michael's Court

Thank you so much for your review, it is responses such as yours that mean the world to the team and me. I am glad we had the opportunity to meet you and your mother and glad we surpassed your expectations, please do remember the home is always open and we are always here for a cuppa and a natter.

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Review of
The Mill House Nursing Home
from D T (Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

I have had a very nice time at The Mill House Nursing Home. The staff have been very good to me, very caring and friendly. They make you feel like part of their family in the home. I will miss them all very much. Also the residents are lovely.

Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you for this very positive and kind review - best wishes from the Mill House Team.

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Review of
St Michael's Court
from Jean F (Respite Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

I am pleased to say I was very well looked after. Such a relaxing place to be, and all the staff were very kind-mannered. It was a pleasant time as the weather was hot so we were in the gardens.

Reply from Beverley Berry, Home Manager at St Michael's Court

Thank you so much for your first-hand response of our wonderful home, it is feedback such as this that enables our home and staff to continuously improve services and gain ongoing recognition for the hard work of the whole home team. I am glad you enjoyed our gardens and found the home to be relaxing, we would very much look forward to inviting you back to the home to stay in touch.

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Review of
The Mill House Nursing Home
from Lauren C (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My mum has recently been placed at Mill House and I can honestly say I’m very impressed. I saw her the other day in a chair for the first time in nearly 2 years so glad with the progress so far. She is so much happier and the house is beautiful. She has gone from living alone and not speaking to anyone

to having people around her to talk to. Have no complaints at all and would highly recommend it. Also great that it is very dog-friendly.

Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you for your kind review we are so happy that Mum has settled well all our staff work hard to ensure that our residents are well cared for, and your dogs are always welcome.

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Care Homes Owned by Runwood Homes Ltd in Norfolk

Runwood Homes Ltd Locations in Norfolk (3)

Runwood Homes Ltd Reviews in Norfolk (259)

Windmill House

St Michael's Court

St Michael's Court

The Mill House Nursing Home

Windmill House

St Michael's Court

St Michael's Court

St Michael's Court

St Michael's Court

Windmill House

The Mill House Nursing Home

Windmill House

St Michael's Court

Windmill House

Windmill House

Windmill House

St Michael's Court

The Mill House Nursing Home

St Michael's Court

The Mill House Nursing Home

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