Runwood Homes Ltd in Suffolk | 1 Care Home

Review of
Waterfield House
from Tina C (Daughter of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

After suffering a stroke and spending 7 weeks in hospital my 92-year-old father came to reside at Waterfield House. Unfortunately his stay was to be far shorter than we had anticipated, however, for the short period of his stay he was always treated with kindness, courtesy and compassion. The carers

were unfailingly helpful and considerate to Dad's needs. Had Dad been more able I'm sure he would have enjoyed and participated in the various activities on offer, my sister and I were impressed with the activity team who always seemed to be organising something for the residents.

Reply from Allison Squires, Home Manager at Waterfield House

Thank you for your kind words, I will share with the team. It is a shame we only had your Dad with us for a short time.

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Review of
Waterfield House
from Janice C (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My dear mum was at Waterfield House for a year and eight months until she sadly passed away in July. The care my mum received was amazing. All the staff are so dedicated and caring and looked after my mum so well. The staff are all friendly and do such an amazing job. The atmosphere in the care home

is excellent, all the staff are very welcoming. Thank you so much Waterfield House staff for your true dedication.

Reply from Allison Squires Squires, Home Manager at Waterfield House

Thank you for your kind words, it was an honour to care for your mum, I will share this with the Waterfield team.

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Review of
Waterfield House
from C W (Daughter of Resident) published on 19 February 2024

Submitted via Website • Report

Overall Experience

My mum has been at Waterfield House for 2 years now and overall I’ve been very happy. But over the last 6 months, I feel something has gone wrong and feel quite frustrated and let down! The decor upstairs is very poor and in my opinion, is not Dementia friendly! I feel the home is very short staffed

and the staff are pushed to their limits. I visit my mum every other day and if I didn’t go, I know for sure that she wouldn’t be eaten probably! As there is never enough staff to sit and encourage mum to eat. And her personal needs are not always met, and on many occasions, I’ve had to deal with it myself.
There is nowhere upstairs that I feel is a nice place to sit with mum to have a chat and cuppa. I always take mum downstairs to the cafe, but sometimes that’s not always possible as activities are taking place. In my personal view, some parts of the upstairs feel like it’s God's waiting room!

Reply from Amanda Thackery, Home Manager at Waterfield House

Thank you for the feedback, we will look into your suggestions and staffing is reviewed daily.

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Review of
Waterfield House
from A C (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

Both my parents are residents in a flat in Waterfield House. They both have complex needs. They are extremely well looked after, carers are kind, supportive and helpful. Their flat and Waterfield House are kept clean on a daily basis and the garden is always looked after and is an appealing place to

sit on warm days. Activities are inclusive and well run with residents enjoying them. Senior staff and managers are informed, always approachable and put themselves out to liaise with relatives and residents.

Reply from Amanda Thackery, Home Manager at Waterfield House

Thank you for your lovely feedback regarding the care and environment at Waterfield House, we strive to ensure our residents' needs are met and will share your compliments with the team.

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Review of
Waterfield House
from Sara M (Daughter of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience

Overall I'm happy with my Mum's care - the staff are kind and caring. However, I feel that there may be a shortage of staff at present. I feel Mum's dignity is compromised when I see her in the sitting room with food all down her front; the simple act of putting an apron/ bib on her would solve the

problem. This has already been raised with staff.

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Review of
Waterfield House
from David B (Son of Resident) published on 14 November 2023

Submitted via Website • Report

Overall Experience

My mother has only recently gone into Waterfield House, with a view to remaining for as long as possible. On our first visit, we were met by the Customer Relations Manager, who immediately made us feel very welcome and relaxed. We had a leisurely tour of the home, so nice not to have been rushed around.

All our queries/worries were well explained and we were introduced to various staff that were on duty that day. I have since been (unannounced) to visit my mother, she looked very well, her clothes clean and had even seen the hairdresser. Her room was immaculately clean and tidy. Waterfield House is a lovely modern, airy home and nothing seems too much for any of the staff, no matter what you request. I feel very pleased that my mother is in such a caring home.

Reply from Lindsey Fletcher, Customer Relationship Manager at Waterfield House

Thank you so much from all of us at Waterfield House for your amazing review. You have put into words exactly what we have to offer to all residents, family, relatives and friends who visit and what we provide to prospective residents who may be thinking about coming to Waterfield House Care Home for care in the future.

Mum has settled well in Waterfield House, making new friends, and building relationships with the staff and we as a team always go above and beyond to make sure all our residents receive the best care.
Thank you again for your kind words.

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Review of
Waterfield House
from Linda W (Daughter of Resident) published on 14 November 2023

Submitted via Website • Report

Overall Experience

Mum has now been living in Waterfield House for over 5 years and is very happy there. Mum hasn't been well lately and it is really nice to see how caring all of the staff are. Nothing is too much trouble for them. They are always approachable and genuinely seem to care. As a family, we are really pleased

with the care given at Waterfield and would thoroughly recommend it.

Reply from Lindsey Fletcher, Customer Relationship Manager at Waterfield House

Thank you so much for your kind words and for taking the time to complete a review for us, it really is appreciated. We are so glad that you and your mum chose us to be her home all those years ago. She is a wonderful lady and we are so lucky to be able to care for her for all those years and continue to do so now. I'll be sure to pass your kind words on to the team.

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Review of
Waterfield House
from R H (Son of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

Excellent in all areas.
Staff very friendly.
Nothing is too much trouble.
The home is very clean (no smells at all).
Food is varied and plenty of it.

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Review of
Waterfield House
from Carole G (Daughter of Resident) published on 14 March 2023

Submitted via Website • Report

Overall Experience

My mother was a resident at Waterfield House from 2015 until she died aged a hundred in January 2023. Throughout those years she was well cared for and every time anyone from our family visited we were always made to feel very welcome. I used to visit every week so got to know the regular staff well.

They were always very approachable and helpful. The care and attention they gave to my mother, who was not mobile and suffered from vascular dementia, was excellent. Whenever she was unwell they quickly contacted the local health centre for advice or arranged a visit from a medical professional. Our family has no hesitation in recommending Waterfield House as a place where your loved one will be well cared for and would like to thank all the staff for keeping our mother happy and comfortable.

Reply from Amanda Thackery, Home Manager at Waterfield House

Hi Carole,
Thank you for your lovely comments and feedback. It was a pleasure to care for your mother. We will be sure to pass your kind words on to the wider team.
Kind regards.

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Review of
Waterfield House
from Julia M (Daughter of Resident) published on 17 February 2023

Submitted via Website • Report

Overall Experience

More than happy with the current situation for my mother. Food is to her liking. She has formed several friendships and they all seem happy. Friendly environment and a happy atmosphere and lots of activities.

Reply from Amanda Thackery, Home Manager at Waterfield House

Hi Julia,
We’re so happy to hear that your mother has settled in. We work hard to provide a positive and friendly environment for our residents and we’re glad to see that feels happy in her new home.
Kindest regards,

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Review of
Waterfield House
from Lesley W (Daughter of Resident) published on 15 February 2023

Submitted via Website • Report

Overall Experience

Since moving into Waterfield House Care Home in October 2021 my mother has had a new lease of life.
Despite her difficulties with motor skills and communication at times (she has Anomic dysphasia) she loves being there and involves herself in the fantastic activities that have stimulated her. She

is happy, well looked after and cared for. Waterfield House has a lovely atmosphere throughout.

Reply from Amanda Thackery, Home Manager at Waterfield House

Hi Lesley,
It is so lovely to hear that your mum enjoys her time at Waterfield House. We strive to provide our residents with an active and stimulating environment, and I'm happy to hear that we are meeting her needs.
Kind regards

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Review of
Waterfield House
from Robert R (Son of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience

Managers and all staff are helpful and caring.
The building and facilities are good.
There are not enough care staff and they are not paid enough. Staff retention seems to be decreasing. This is causing my mother stress. She is meeting agency staff that she has never seen before.
She said to

me yesterday, 'I feel like just a number'.
I appreciate and confirm that the care home managers and staff are doing the very best that they can but wish that the company would put more financial investment into staff numbers and retention.

Reply from Amanda Thackery, Home Manager at Waterfield House

Thank you for your valuable feedback. It truly is a pleasure to care for your mother. We will be sure to pass this on.
Kind regards,
Amanda

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Review of
Waterfield House
from I J (Son of Resident) published on 22 November 2022

Submitted via Postal Card • Report

Overall Experience

Staff are professional, caring, attentive and comforting. My father suffers from advanced dementia but they are always there for him to support him and give that reassurance. The senior staff are also very understanding, but the carers are absolute stars.

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Review of
Waterfield House
from Kay C (Friend of Resident) published on 12 August 2022

Submitted via Postal Card • Report

Overall Experience

The manager and her team run a very efficient and caring home. They are friendly and always ready to help. My friend is happy and well looked after. Food is plentiful and imaginative and there is a nice atmosphere throughout Waterfield House.

Reply from Amanda Thackery, Home Manager at Waterfield House

Thank you for your lovely review Kay. Your feedback is crucial to us, to enable us as a team to reflect and learn and ensure the care for your loved one is that of a high standard at all times. All reviews will be shared and cascaded to the team. Have a great day!

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Review of
Waterfield House
from Gerald D (Resident) published on 19 July 2022

Submitted via Postal Card • Report

Overall Experience

I value the help and support of the home in my predicament. I hope to come in here at regular intervals until I sell my house.

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Review of
Waterfield House
from Maria V (Daughter of Resident) published on 19 July 2022

Submitted via Postal Card • Report

Overall Experience

Happy.
Good care.
Nice staff.

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Review of
Waterfield House
from Amy H (Daughter of Resident) published on 28 June 2022

Submitted via Postal Card • Report

Overall Experience

The staff and carers at Waterfield House have been amazing. My mother was only in the home a short while before she passed away, but the staff treated her with dignity and respect. They were so caring towards her and supported her with all her needs. I couldn't have asked for better care for my mother.

The staff also showed me and my sister the same support through this very difficult time.

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Review of
Waterfield House
from T C (Daughter of Resident) published on 7 April 2022

Submitted via Website • Report

Overall Experience

Mum joined the home in October last year.
After initially being distressed she soon and now considers it her home.
That's down to the friendly caring staff. Nothing is too much trouble.
Mum has made many new friends.
Thank you.

Reply from Amanda Thackery, Home Manager at Waterfield House

Hello, thanks so much for your review. We are so grateful to hear you and your mother are pleased with the transition to our care, and for how happy you are with the friendliness and care of our team. Thanks again for the positive feedback.

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Review of
Waterfield House
from Jonathan R (Son of Resident) published on 11 October 2021

Submitted via Website • Report

Overall Experience

My father has told me more than once that all the staff with whom he comes into contact are friendly and considerate and generally have time for at least a few moments to chat. When or if I have a need to discuss any matters of potential concern at any time, a member of the management team is always

available to discuss and or implement any action needed. The one area of potential (relatively minor) improvement might be to proactively feedback any specific feedback from discussions; I sometimes feel I have to ask if something specific has been attended to. This is a very minor point - in most respects the management team is excellent.

Reply from Amanda Thackery, Home Manager at Waterfield House

Thank you for submitting a review for Waterfield House, your feedback is crucial to us to enable us as a team to reflect and learn and ensure the care for your loved one is that of a high standard at all times, all reviews will be shared and cascaded to the team.

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Review of
Waterfield House
from Beverley L (Daughter of Resident) published on 11 October 2021

Submitted via Website • Report

Overall Experience

My mother arrived at Waterfield House on February 2021 as she could no longer cope in her own home due to her lack of mobility and increasing falls. She was very frail and in a lot of pain due to arthritis of the spine and very anxious. Since she has been with you, she has gained much more mobility

and has had a new lease of life meeting new friends and care staff. A comfortable room and plenty of care has reduced her anxiety levels and also helped to alleviate a lot of the pain. I feel that I have also been kept informed when necessary to do so.

Reply from Amanda Thackery, Home Manager at Waterfield House

Thank you for submitting a review for Waterfield House, we appreciate all feedback and strive to improve standards of care in our home.

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