Runwood Homes Ltd | 62 Care Homes

Review of
Bracebridge Court
from Sue W (Niece of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

We have nothing but thanks and praise for Bracebridge court. My auntie was only with them 10months but had exceptional and outstanding care. Even though she had dementia she requested to go in this care home living in Atherstone all her life she knew how good it was.
All of the staff are so pleasant

and caring I recall one Saturday afternoon one of the carers announced Sunday lunch would be beef and all the trimmings which got a great response .Also the manager and another member of staff in particular were so helpful and went above and beyond to help my dad who also is elderly to make the situation as straightforward and helping my auntie stay where she was happy and contented. Many thanks .

Reply from Sarah Ford, Home Manager at Bracebridge Court

Thank you for taking the time to leave your review for our team, we are pleased you are happy with the service & to share your feedback.

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Review of
Laureate Court Care Home
from R S (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad moved into Laureate Court in October 2024. From day one he has been treated with care & respect. The team at Laureate Court always go the extra mile to make the residents care first class. It was out dads 90th birthday recently & the staff helped us throw a surprise party for him which made everyone's

day. We live nearly 2 hours drive away & I get a lot of comfort in the fact that dad is being cared for in such a lovely environment. Thanks to all

Reply from Leanne Simms, Customer Relations Manager at Laureate Court Care Home

Thank you so much for your lovely review, we are so glad that your dad and family are happy with the home and that he enjoyed his birthday celebrations. I will pass your kind comments on to all of the staff.

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Review of
Kathryn Court
from K B (Son of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum has now been at Kathryn's Court for 4 weeks and I can't begin to tell you the positive difference it has made to my mum's qaulily of life and indeed the hole family. The professionalism and care from all the staff has been of the Highest qaulily and I can't thank them all enough. Continue the

fantastic work you all do, once again a huge thankyou from me.

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Review of
Bennett Lodge
from Michael B (Husband of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

I find the staff friendly and hard working and caring. I think that my wife is very well looked after and I never have had any cause for complaint.

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Review of
Leawood Manor
from M T (Nephew of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Care home was amazing
Staff was brilliant
Well looked after all through her stay

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Review of
Rowena House
from S N (Son of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum was transferred from hosptial to Rowena House Care Home recently after being diagnosed with cancer. She also has dementia and alzheimers. I was feeling anxious about the change for mum but after her 1st day and night there I just knew this was the perfect forever home for her however long that

may be. My mums said she isn't ever leaving there because she loves it. She loves the food, the staff and is the happiest I've seen her in a long time.

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Review of
Windmill House
from John W (Partner of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Windmill Care home is the best ' home ' I have yet encountered. I have experience of other care homes where family members resided in the past and I also spent some years as a maintenance contractor to a large care home in Norfolk. Whilst there are other good homes I cannot say they match Windmill for

it's overall outstanding qualities.
The manager and all the team must be commended for their total devotion to the care and wellbeing of the residents. Each time I visit I feel the warmth and friendliness of all the staff and have absolute confidence in their professional abilities. It has a very happy family feel within and I feel privileged to have made friends there. I believe my partner's contentment stems from all aspects of the outstanding care she receives at Windmill.
Thank you the manager and all the wonderful team

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind and thoughtful words about Windmill House. We are truly grateful for your recognition of the team's dedication and commitment to providing outstanding care. It means so much to us to know that your partner is happy and content, and that you feel a sense of warmth and friendship when visiting. Your feedback is incredibly encouraging, and we will be sure to share it with the entire team.Thank you again for your support and for taking the time to share your experience.

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Review of
St Michael's Court
from J H (Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

I find most of the staff helpful. I find the care and support of the staff I receive is very dignified.

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Review of
Crowstone House
from J E (Daughter of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for the last 10 months and I cant priase the staff enough for the way they look after her. She is always happy when we visit. We are kept well informed about her health and any doctors visits etc. Food is always fresh nd looks tasty and always plentiful. The home is clean and

tidy, mums clothes are always clean. Mum has enjoyed days out and staff often involve he rin regular activities. I wouldn't have anywhere else look after her.

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Review of
Heron Court
from Christine W (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Mum has been at Heron Court for a year now which has gone so quickly! She is settled now and says she is happy and has no complaints as the staff look after her. She isnt one for joining in but she does occasionally which is lovely to see. The staff are all very kind and friendly and look like they

enjoy working there and always make an effort to dress up when there is a party happening. Thank you all for caring for mum we really appreciate your hard work. Ps whens the next quiz ??

Reply from Carly Whips, Home Manager at Heron Court

Thank you for such a lovely compliment, your mum is a brilliant character and we are having a brilliant time looking after her! The next quiz will be St Patrick's day.. lock the date in!

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Review of
Laureate Court Care Home
from C G (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Our family has just celebrated Mum's 100th Birthday with a party at Laureate Court - a truly magical day so much razzanatazz, love, smiles, cards, lovely food good wishes & so much care. Mum probably had one of the best days of her life & it was a joy to watch her loving it all. L.C staff are special

for their kindness, compassion & professionalism. Their sense of fun made mums b'day such an amazing day. Mum seems so relaxed, content & happy all due to all the staffs constant care, hard work & dedication. Mum feels she belongs in a friendly community where she is safe & happy.
Thank you, thank you thank you.

Reply from Leanne Simms, Customer Relations Manager at Laureate Court Care Home

Thank you so much for your amazing feedback, we are so glad that mum enjoyed her birthday celebrations and that you are all so happy with the care that we provide at Laureate Court.I will pass on your lovely comments to the staff.

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Review of
Bramwell Care Home
from Paul M (Nephew of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My aunt passed away on 11th October 2024 but until the very end she was taken care of by the staff at Bramwell at the highest possible level. Such care and compassion for my aunt was so welcome at a very difficult time. It was if the staff attending my aunt were dealing with a member of their own family.

I cannot praise all the staff and management for the way that they way they treated my aunt in all the time she was in their care. When I visited my aunt she was always clean and her room clean and tidy. Throughout her stay and at her passing she was shown dignity and the greatest of respect.
Thank you to everyone at Bramwell Care Home you deserve 5 stars in every respect.

Reply from Mable Joloza, Home Manager at Bramwell Care Home

Thank you for your 5 star review. We appreciate taking your time to gives us this nice review. At Bramwell we pride in caring for our residents and we take our residents as our own family and appreciate when families gives us reviews. Many thanks.

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Review of
Ivy Court
from B S (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Such a lovely bright building with gorgeous rooms and facilities. So many opportunities for activities and even outings. Fantastic that there are regular visits from a hairdresser, chiropodist and optician. Best of all though, the carers are so lovely, kind and cheerful. Nothing is too much trouble

and everything is done cheerfully even after a hard tiring day. The manager and deputy manager welcome conversations and are always happy to listen and do whatever they can to help.

Reply from Stacey Dean Dean, Manager at Ivy Court

Thankyou for your kind words it was a pleasure to look after dad.

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Review of
Wisden Court
from Linda C (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

What a lovely supportive environment, both for residents and relatives. Activity staff enthusiastic and residents got involved. Care staff were caring, gentle, firm as needed, and showed true emotion for the people under their care. The management have also been fabulous, empathetic and understanding

of relatives needs especially during difficult times. If I need to stop in a care home when I age, I would go here.

Reply from Sarah Humberstone, Senior Home Manager at Wisden Court

Thank you for your review. Mum will be missed by all her friends at Wisden Court.

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Review of
Woodbury Court
from Michael C (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Woodbury Court has proven to be the best choice we could possibly have made for my dad. He has been there two years now and has really never looked back! At ninety-five years of age he is flourishing under their care and it's wonderful to witness.
As a family we would not have the slightest hesitation

in recommending Woodbury Court.

Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for your valued feedback, i am very please to hear that dad is enjoying everything that we do here

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Review of
St Michael's Court
from Wendy T (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

From first contact to the present day everything about St. Michael's Court has been exemplary. The staff are caring and always have time for both the patients and the family.
Everything is well organised and geared towards people with extreme problems.
The building is clean, airy and sweet smelling.
The

gardens are accessible and well cared for.

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Review of
Park View
from Nikki P (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I have just moved my father out of Park View after a disappointing respite stay. Issues included:
- He was discharged from the hospital without any medication, and despite the care home having a list of his pre-hospital medications, they failed to arrange any in the nearly four weeks he was there.
-

As someone with POA, I requested a copy of his care plan. I was told it may be delayed as it needed to be "redacted by head office." Nearly two weeks later, I still haven't received it, nor am I clear about why/what needed redacting - despite this being crucial for making informed decisions about his care.
- My father asked often to go outside, only to be told they were "too busy". While I understand care homes can be stretched, it was frustrating to see staff sitting on their phones during visits, rather than engaging with residents.
- His house keys were left in another resident's room, and almost all of his clothes were lost.
I hope this feedback encourages some improvements.

Reply from Alex Sanders, Home Manager at Park View

Thank you for your feedback. We take all comments seriously and are always looking for ways to improve our services. Your concerns have been noted, and we will ensure our team continues to provide the best possible care and support. If you would like to discuss anything further, please feel free to reach out to us directly.

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Review of
Frank Foster House
from D H (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

I've found Frank Foster a very nice care home for my mother. All the staff are very helpful and friendly and my mother has done lots of activities. The home is always clean and tidy. Most importantly my mother is enjoying it.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you so much for the review. I will share this with my team.

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Review of
Blackthorns
from Mandy H (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My father unfortunately broke his left femur back in November.Dad is 90 years old and has always been fit and healthy but after his fall he has become very frail although mentally he still can hold a conversation.Dad was moved to Blackthorns after the hospital discharged him.Although only temporary

it became clear he needed 24 hour care as he lives on his own , so Blackthorns have been a life line.Dad has settled in very well.The management and staff are beyond exceptional and are very supportive to dad and his family and friends.They are always smiling and we are particularly fond of one member of staff, in particular, who is an asset to the team of excellent carers who makes us giggle when she is around.I would recommend Blackthorns to anyone who is looking for a suitable care home.

Reply from Flavia Poplauschi, Home Manager at Blackthorns

Good afternoon, Thank you very much for your lovely review, your lovely feedback will be shared with the team

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Review of
Crowstone House
from John S (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I visit my mother almost everyday. Every time she is always happy and smiling. I'm very impressed overall with the effort every member of staff goes to too involve everybody in each of the many activities and games available. Every kind of hobby and interest is catered for and staff always look for

suggestions and ideas for new activities all the time, along with varied days out and minibus trips.

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Care Homes Owned by Runwood Homes Ltd

Runwood Homes Ltd Locations (62)

Runwood Homes Ltd Reviews (5017)

Bracebridge Court

Laureate Court Care Home

Kathryn Court

Bennett Lodge

Leawood Manor

Rowena House

Windmill House

St Michael's Court

Crowstone House

Heron Court

Laureate Court Care Home

Bramwell Care Home

Ivy Court

Wisden Court

Woodbury Court

St Michael's Court

Park View

Frank Foster House

Blackthorns

Crowstone House

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