Runwood Homes Ltd | 62 Care Homes

Review of
Elizabeth House
from David B (Friend of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Been visiting here for about eighteen months and have never seen or heard anything to complain about. The rooms are kept very clean and tidy, with clothes always washed, ironed and hung up immaculately.
The staff are very friendly and helpful, in fact my friend who I visit sees the staff also as friends.

I personally would say the home is more like a hotel, which says it all really.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lower Meadow
from J B (Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

I came into this care home because of my mobility. The staff always offer to help me with having a shower and washing my hair. My room is always cleaned. I enjoy my food, there is plenty of choices. The activities are helpful. I know the management and I know I can always go to see them if I had a problem.

I am so lucky to be cared for here.

Reply from Rachel Walker, Manager at Lower Meadow

Thank you for such a lovely review, its always heartfelt when our residents speak so highly of the home and the staff caring for them. We love having you with us at Lower Meadow.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Park View
from T P (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Staff are always polite, caring and happy , can't do enough for the residents. Lots of different group sessions and wellness sessions . My mum is happy and well cared for.
She has a lovely room. The new management team has really improved the home and made the families involved.

Reply from Alex Sanders, Home Manager at Park View

Thank you so much for your kind words and thoughtful feedback. On behalf of the management team, we're truly grateful to hear that your mum is happy and well cared for. It means a great deal to us to know that our staff are making a positive impact and that the range of activities we offer is being enjoyed. We're especially pleased that the changes we've implemented have helped create a more welcoming and inclusive environment for both residents and their families. Your support and appreciation are deeply valued-thank you again for sharing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Park View
from Julie H (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My mum went into Park View in February and I've been very pleased with the whole set up. Staff are very helpful and friendly, the home is very clean and the food excellent. Mum has been taken out a few times in the minibus and always enjoys that.

Reply from Alex Sanders, Home Manager at Park View

Thank you so much for your kind review. We're so pleased to hear that you've had a positive experience since your mum joined us at Park View. It's wonderful to know that our staff's friendliness and support have made a difference, and that you've been happy with the cleanliness of the home and the quality of the food. We're especially glad to hear your mum enjoys the minibus outings-they're such a lovely way to get out and about! Your feedback means a lot to the whole team-thank you again for taking the time to share it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Park View
from Louise C (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My father was diagnosed with Alzheimer's and dementia. We chose Park View for him because of it's calm atmosphere and the great location. Dad loved to sit in the lounge and look across the park. We never had any regrets with our choice. Every member of staff is caring and kind. Everyone treated Dad

with respect and dignity. Changes to his condition were always identified quickly and his needs were always met. There was excellent communication from the staff and manager.
When my Dad's condition deteriorated, every member was staff was compassionate and caring. Our situation was handled sensitively and delicately.
I cannot recommend this home enough.

Reply from Alex Sanders, Home Manager at Park View

Thank you so much for sharing such a heartfelt and thoughtful review. On behalf of the entire team at Park View, we want to extend our deepest condolences to you and your family on the loss of your dad. It was a privilege to care for him, and we are truly grateful that you chose us to be part of his journey.We're deeply touched to know that he found comfort and peace in the surroundings, especially enjoying the view across the park. It means a great deal to us that you felt supported and reassured throughout his time with us, and that our team's compassion and respect made a difference during such a difficult time.Thank you again for your kind words and trust-they mean more than we can say. Please know that you and your family will always be part of the Park View community, and you remain in our thoughts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Humfrey Lodge
from Claire F (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Mum has been at Humfrey Lodge for almost 2 years, she is one of the younger residents at 75, and lives with Alzheimer's disease. Her needs have changed throughout this time, and the staff have supported and cared for her with respect and kindness. There are regular activities, and Mum is encouraged

to take part where she can, she particularly enjoys the guest music entertainers, and the family social events, of which there are many.
As a family, we have found the Humfrey Lodge to be supportive and they have helped us navigate communication with health care professionals and social workers. They were particularly supportive in the early months of Mum moving, and they appreciate that to move a loved one into a care home is a challenging time for everyone involved.
We particularly appreciate being able to visit Mum at any time, and being able to take along our dog, which Mum finds comforting. Mum enjoys the home cooked food, which includes traditional favourites and delicious puddings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Mulberry Court
from P A (Friend of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Mulberry Court are always welcoming. Their smiley faces are a tonic to the residents + their visitors. Always a cheerful approach to the residence. When my friend was poorly she + myself were comforted in the knowledge a carer kept popping into her room during the night incase she needed

anything. In many areas the staff go above and beyond in my friends needs. Thank you

Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you so much for this lovely review, I want to thank you for your kind words and continuing support to your loved one and to us

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Jubilee Court Care Home with Nursing
from Ann T (Daughter of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

All the staff talk to you and if I need to know anything they will tell you and help you if you need anything and they update you of all that they are doing I can not thank them enough for the work all the staff do and they take the time to speak to the residence

Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing

Thank you for taking the time to leave a review. It is lovely to hear such positive things about the interactions with staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Crowstone House
from Suzi M (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

This is a fabulous care home. Mum has been here only 4 months but is very happy. The staff and manager have gone out of the way to help her settle in. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Park View
from kiera m (Granddaughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Such a lovely place to visit my grandad in the staff and management are amazing and so understanding it's such a welcoming place to be it makes me happy to know my grandad in in such good care when i'm not there

Reply from Dani Pathirage, Home Manager at Park View

Thank you so much for your positive feedback towards Parkview. :)

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bracebridge Court
from L L (Son of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

A friendly team who are a safe pair of hands for mum. They have made mum feel welcome and safe.

Reply from Sarah Ford, Home Manager at Bracebridge Court

Thank you for taking the time to post a review about your experience, your comments will be shared among the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Jubilee Court Care Home with Nursing
from N C (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Jubilee Court offers excellent care for my mother. Always accommodating and helpful. Clean and modern environment with daily activities.

The courtyard is well kept and a nice place for some fresh air.

Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing

Thank you for taking the time to leave a review. We are pleased you are happy with the support provided to your Mother. Daily activities are an essential part of our day at Jubilee Court as we feel keeping our residents active is essential.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bracebridge Court
from C H (Daughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

My father has only come to Bracebridge for his 2nd week now but I am finding he has come along in leap and bounds. I've been very impressed so far.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eastham
from L W (Wife of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Very clean, kind staff. Lovely food, lovely atmosphere, will recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bramwell Care Home
from Michelle E (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Bramwell promotes a very happy environment the staff have never failed to smile at you as walk through the door. My mother is very content - she has always loved being around people and appreciates how the staff have become her friends. The care and compassion at the staff in commendable - thank you.

Reply from Mable Joloza, Home Manager at Bramwell Care Home

Many thanks for your kind review. The team at Bramwell take pride in their job and treat all our residents as our own families and we appreciate when families support us and take time to give us a review. Once again thank you very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Grange
from J B (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Caring staff in a challenging role. A big thank you to those who looked after mum in her final years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bracebridge Court
from Hazel A (Wife of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband is very happy with his room & staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Liberty House
from L B (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Medication mix up first week.
Sometimes not given sippy cup and when given one many have been chewed - need throwing away.
Curtains not opened sometimes in the day. Mum bed bound and has Alzheimer's so sometimes doesn't know if it is day or night time.
Asked from day one if she could have her hair

cut and it took 9 weeks.
Was changed after a bowel movement and excrement left smeared on bed bumper. Had to request it be cleaned.
One hearing aid and one pair of glasses gone missing.
Had to keep requesting if mum could have a bath as doesn't like showers.
Not checking she has swallowed tablets - I have found some on floor and glasses case part chewed. Great grandchildren there one day when found on floor.
Specifically requested her glasses and hearing aid taken with her to an ophthalmic appointment at hospital but they were not.

Reply from Maria Stroe, Home Manager at Liberty House

Thank you for taking the time to share your experience with us. We truly value your feedback and are deeply sorry to hear about the concerns you raised regarding your mother's care. We understand how vital it is to ensure that every aspect of her well-being is managed with the utmost attention and compassion. We have taken your concerns seriously and held a thorough meeting to discuss each point you've raised. We believe we have put measures in place to address these issues and enhance the care experience going forward. If you have any further concerns or suggestions, please do not hesitate to reach out. Thank you once again for your invaluable feedback

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bracebridge Court
from Mark J (Son of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Came to see my mother, and sat in lounge with her whilst activitys were taking place everyone enjoying themselves and staff joining in.
Staff very caring and look after them,
Always enjoy coming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Elizabeth House
from J O (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

Mum arrived in December 2023, distressed and scared. The carers made sure she was listened to and felt safe. The building is bright and airy, and the bedrooms are clean. Mum has Alzheimer's and is gradually declining. She is dressed, washed and fed well and feels confident in the carer's ability to

understand her needs. The team always make sure birthdays and big events are celebrated by decorating the building beautifully. Overall, I am happy with the care mum is receiving at Elizabeth House

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Runwood Homes Ltd

Runwood Homes Ltd Locations (62)

Runwood Homes Ltd Reviews (5072)

Elizabeth House

Lower Meadow

Park View

Park View

Park View

Humfrey Lodge

Mulberry Court

Jubilee Court Care Home with Nursing

Crowstone House

Park View

Bracebridge Court

Jubilee Court Care Home with Nursing

Bracebridge Court

Eastham

Bramwell Care Home

The Grange

Bracebridge Court

Liberty House

Bracebridge Court

Elizabeth House

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers