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Care Homes Owned by Sentimental Care Ltd

  • Care Homes Owned by Sentimental Care Ltd
Sentimental Care Ltd own four care homes that are highly thought of in the communities they are situated, where skilled care teams look to make positive contributions to the lives of older and vulnerable adults. With exceptional nursing capabilities, the provider's facilities can be found in Taunton, Ilminster, Brecon and Walton on the Naze.

Sentimental Care Ltd Locations (2)

 

2 Care Homes owned by Sentimental Care Ltd

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Horton Cross

Horton Road, Ilminster TA19 9PT 

9.3 21 reviews
"Visited my mum on 19th November. Made very welcome by everyone and had an informative talk of future plans for mum. Mum was in the lounge…"   Read all 21 reviews
Location Type Care Home

Horton Cross Nursing Home is an Ilminster facility that is registered for forty-seven residents and specialises in personalised care for older people, as well as having a great depth of expertise in dementia care. Residents have the comfort of en-suite… Read more about Horton Cross

  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 47 Rooms from £1,500 / week
Morgannwg House

Glamorgan Street, Brecon LD3 7DW 

4 reviews
"I had to make the decision to find a care home for Mum and it was the hardest thing I've ever had to do but due to her deterioration and…"   Read all 4 reviews
Location Type Care Home

Morgannwg House is a privately run care home situated within Brecon town centre, it is within walking distance of shops, cafes, a library, cinema, church and local museums. There are lovely walks to be taken along the Brecon Canal and lots of opportunity… Read more about Morgannwg House

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 20 Rooms from £1,000 / week

Sentimental Care Ltd Reviews (25)

Reviews Posted for members of Sentimental Care Ltd

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Review of

Horton Cross

from A P (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my mum on 19th November. Made very welcome by everyone and had an informative talk of future plans for mum. Mum was in the lounge area dressed, warm and contented. While there, she was asked what she would like for lunch. Very attentive staff.

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Review of

Horton Cross

from J E (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is clean, tidy and staff welcoming. Resident's room is clean and calm. Resident is regularly taken out of their room into the pleasant day room for lunch time.
Nursing staff could have been more proactive in obtaining GP intervention when resident went without an active prescribed treatment for
psoriasis in early December. The psoriasis was causing itching and discomfort.

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Review of

Horton Cross

from D J (Son of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Horton Cross Nursing Home. She has been here for 3 years and has a lovely room with a view of the garden. She loves the activities daily and enjoys particularly the musical ones, quizzes and baking. The carers know both mum and family well and are welcoming, fun and work together
as a team. From the management to the domestic staff, mum loves the choices for meals that are offered, as well as snacks! A warm, cosy environment, which has recently been updated into a bright, freshly decorated place with new fixtures and fittings.

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Review of

Horton Cross

from J J (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been living at Horton Cross Nursing Home for over 3 years and would not want to be anywhere else! Well cared for with regular reviews and meetings with relatives. The home offers a welcoming and very caring environment for our relative and family when visiting. The food is prepared well
and provided in a tasty and appropriate way for her dietary needs. The management are experienced in all areas, the home has recently gone through extensive changes with redecoration, fixtures and fittings and training for staff.

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Review of

Horton Cross

from C G (Friend of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Service user was distressed on my arrival, slumped in a chair unable to move as the chair was reclined. Uncomfortable and in pain. I pressed the button for help. After 20 minutes had to go and find staff. No staff at all on the 2nd floor found someone who then took 10 minutes to attend service user
who was in tears. If I hadn't visited she could have been left for much longer. No manager to talk to onsite.

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Review of

Horton Cross

from J D (Wife of Resident) published on 1 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is pleasant and kind.

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Review of

Horton Cross

from Louise B (Daughter of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the care is very good. The care staff are kind. Night care staff are noisy which can be disruptive to sleep. Would like Dad to have a shower/bath more often. He says people are constantly coming in and out when he's in the shower which he does not like. All staff are friendly and helpful.

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Review of

Horton Cross

from G C (Friend of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is clean and warm. Services are exceptional but the food is often cold or overcooked. The staff are fine.

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Review of

Horton Cross

from Lynne M (Daughter of Resident) published on 23 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a marked improvement to the services at Horton Cross since having been taken over by the new manager in February this year. My mum is very well cared for and enjoys all the activities now available. The staff keep me well informed of any changes to her care and well-being.

Reply from Roz Gingell, General Manager at Horton Cross

Thank you ever so much for a positive review, we really appreciate your feedback.
I will share this with the team. Thank you.


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Review of

Horton Cross

from Sarah D (Niece of Resident) published on 19 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Horton Cross since May this year. I have been impressed by how well she has been supported to settle in. From the first days all staff greeted her by name and she has been shown respect, kindness and a ready responsiveness to her needs which she can't always articulate herself.
When I raise issues I often find they are already being addressed. I am regularly contacted by the nursing staff as part of their review of my aunt's care plan and invited to raise concerns.
It is always a pleasure to walk into the home. Everyone is so friendly and kind and I feel part of a community that is working together to support and care for my aunt.

Reply from Roz Gingell, General Manager at Horton Cross

Thank you very much for the lovely review and feedback, I will ensure that this feedback is shared with the team.


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Review of

Horton Cross

from P T (Great-Nephew of Resident) published on 19 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always found Horton Cross to be looking after my relative very well, never had any complaints, her room is always kept clean and tidy and the staff are always helpful and cheery.
Would definitely recommend it to others.

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Review of

Horton Cross

from C K (Daughter of Resident) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are first class.

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Review of

Horton Cross

from B L (Friend of Resident) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect room for my friend. Light and airy. Staff always helpful, always listen. Management is approachable and helpful. Overall excellent, with no complaints at all.

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Review of

Morgannwg House

from J D (Daughter of Resident) published on 21 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a well trained team working to create a caring, welcoming and homely environment. Residents are treated with a great deal of care and dignity. The building appears to be going through a refurbishment scheme and there is a high standard of cleanliness throughout.

Reply from Bryony Cox, Manager at Morgannwg House

Thank you very much for your lovely review. I will pass on your feedback to the team.


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Review of

Morgannwg House

from C J (Daughter of Resident) published on 17 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to make the decision to find a care home for Mum and it was the hardest thing I've ever had to do but due to her deterioration and long hospital stay, I had no choice. We tried a couple of residential but didn't think residential was the right place for her to be. I contacted Morgannwg House,
having heard great things so got in touch with the help of Mum's social worker. The manager and deputy manager came to do a review and have a chat, they were amazing and we were offered a tour the following week. What a beautiful house with all the rooms a fantastic size. Within a few weeks, Mum moved and we haven't looked back. All the staff are so helpful, caring and sensitive and she has nursing care 24 hours a day. No time limits on visits, the food is lovely and it is the best thing we have done. If I could give 1000 stars I would. I take her out and I know she enjoys it, but to see her smiling at all the staff when we return is priceless. Thank you Morgannwg House and all the staff for making a hard decision easier.

Reply from Bryony Cox, Manager at Morgannwg House

Thank you for your lovely review. We are so pleased mum settled in so quickly and is enjoying her time with us at Morgannwg House, she has an amazing smile which brightens every one's day.


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Review of

Horton Cross

from T S (Daughter-in-law of Resident) published on 13 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Horton Cross for over a year now and has always received very good care. If he's ever had to be admitted to hospital I have always been notified straight away and given every detail about what happened and what the staff had done. The home itself is always very clean and
tidy and has recently had some upgrades. All staff seem very nice and attentive. If there's ever any medical issues or updates on health, someone always rings me to explain everything in full.

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Review of

Horton Cross

from C F (Daughter of Resident) published on 13 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home always clean and tidy. Staff friendly and interested. If I raise concerns they are looked into at once.
I feel the home works with me in the care of my mother.

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Review of

Morgannwg House

from Mark P (Son of Resident) published on 31 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoys the very friendly and helpful attitude of all the staff at Morgannwg House.
She is very well cared for and is made comfortable by the experienced and diligent staff who attend to her.
My sincere thanks to all of her carers.

Reply from Miss Bryony Cox, Manager at Morgannwg House

Thank you for your kind words, I will pass on your thanks to the staff.


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Review of

Morgannwg House

from H E (Daughter of Resident) published on 25 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family needed to find a nursing home for my mother as a result of her discharge from hospital in December 2022. An initial visit to view the home was made in early December and we were accompanied by the manager at that visit and have met several times since admission of our mother, which was between
Christmas and New Year. On all visits both the manager and staff have been friendly and attentive with all our questions and requests promptly answered and resolved. Although it has only been just over three weeks since admission all initial impressions are very favourable.

Reply from Bryony Cox, Manager at Morgannwg House

Thank you for your lovely review. I am very pleased you are finding the staff friendly and attentive and any queries have been resolved efficiently.


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Review of

Horton Cross

from Karen A (Daughter-in-law of Resident) published on 1 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always impressed by the professionalism, caring and friendly nature of the staff. Nothing is ever too much trouble for them. The residents are treated with dignity and empathy.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sentimental Care Ltd

How many Care Homes does Sentimental Care Ltd own?

Sentimental Care Ltd own 2 Care Homes.

Which Sentimental Care Ltd Care Homes have the highest review score?

Horton Cross & Morgannwg House have the highest review score.
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