Sentimental Care Ltd in Somerset | 1 Care Home

Review of
Horton Cross
from J Y (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff are amazing, kind and considerate, chatty and always helps when asked. Clean and tidy home. Laundry good, mum always looks clean and tidy. I feel mum is safe here and that's very important to us as a family. The food is very good, portions served are perfect for mum. Entertainment good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from Tracy G (Daughter of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has only been at Horton Cross for two weeks. The staff are all very welcoming and hard working. The staff have been amazing and made sure us and mum are happy. The entertainment team leader is amazing too, she works so hard, I notice doing more jobs than just entertainment. So far all is going well

in the home. It's difficult for us to except mum need this care!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from A P (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Visited my mum on 19th November. Made very welcome by everyone and had an informative talk of future plans for mum. Mum was in the lounge area dressed, warm and contented. While there, she was asked what she would like for lunch. Very attentive staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from J E (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Home is clean, tidy and staff welcoming. Resident's room is clean and calm. Resident is regularly taken out of their room into the pleasant day room for lunch time.
Nursing staff could have been more proactive in obtaining GP intervention when resident went without an active prescribed treatment for

psoriasis in early December. The psoriasis was causing itching and discomfort.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from D J (Son of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum is very happy at Horton Cross Nursing Home. She has been here for 3 years and has a lovely room with a view of the garden. She loves the activities daily and enjoys particularly the musical ones, quizzes and baking. The carers know both mum and family well and are welcoming, fun and work together

as a team. From the management to the domestic staff, mum loves the choices for meals that are offered, as well as snacks! A warm, cosy environment, which has recently been updated into a bright, freshly decorated place with new fixtures and fittings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from J J (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

My relative has been living at Horton Cross Nursing Home for over 3 years and would not want to be anywhere else! Well cared for with regular reviews and meetings with relatives. The home offers a welcoming and very caring environment for our relative and family when visiting. The food is prepared well

and provided in a tasty and appropriate way for her dietary needs. The management are experienced in all areas, the home has recently gone through extensive changes with redecoration, fixtures and fittings and training for staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from C G (Friend of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

Service user was distressed on my arrival, slumped in a chair unable to move as the chair was reclined. Uncomfortable and in pain. I pressed the button for help. After 20 minutes had to go and find staff. No staff at all on the 2nd floor found someone who then took 10 minutes to attend service user

who was in tears. If I hadn't visited she could have been left for much longer. No manager to talk to onsite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from J D (Wife of Resident) published on 1 December 2023

Submitted via Postal Card • Report

Overall Experience

Everybody is pleasant and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from Louise B (Daughter of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience

On the whole, the care is very good. The care staff are kind. Night care staff are noisy which can be disruptive to sleep. Would like Dad to have a shower/bath more often. He says people are constantly coming in and out when he's in the shower which he does not like. All staff are friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from G C (Friend of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience

The care home is clean and warm. Services are exceptional but the food is often cold or overcooked. The staff are fine.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from Lynne M (Daughter of Resident) published on 23 October 2023

Submitted via Website • Report

Overall Experience

There has been a marked improvement to the services at Horton Cross since having been taken over by the new manager in February this year. My mum is very well cared for and enjoys all the activities now available. The staff keep me well informed of any changes to her care and well-being.

Reply from Roz Gingell, General Manager at Horton Cross

Thank you ever so much for a positive review, we really appreciate your feedback.
I will share this with the team. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from Sarah D (Niece of Resident) published on 19 October 2023

Submitted via Website • Report

Overall Experience

My aunt has been at Horton Cross since May this year. I have been impressed by how well she has been supported to settle in. From the first days all staff greeted her by name and she has been shown respect, kindness and a ready responsiveness to her needs which she can't always articulate herself.

When I raise issues I often find they are already being addressed. I am regularly contacted by the nursing staff as part of their review of my aunt's care plan and invited to raise concerns.
It is always a pleasure to walk into the home. Everyone is so friendly and kind and I feel part of a community that is working together to support and care for my aunt.

Reply from Roz Gingell, General Manager at Horton Cross

Thank you very much for the lovely review and feedback, I will ensure that this feedback is shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from P T (Great-Nephew of Resident) published on 19 October 2023

Submitted via Website • Report

Overall Experience

Have always found Horton Cross to be looking after my relative very well, never had any complaints, her room is always kept clean and tidy and the staff are always helpful and cheery.
Would definitely recommend it to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from C K (Daughter of Resident) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience

Staff are first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from B L (Friend of Resident) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience

Perfect room for my friend. Light and airy. Staff always helpful, always listen. Management is approachable and helpful. Overall excellent, with no complaints at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from T S (Daughter-in-law of Resident) published on 13 February 2023

Submitted via Website • Report

Overall Experience

My father-in-law has been at Horton Cross for over a year now and has always received very good care. If he's ever had to be admitted to hospital I have always been notified straight away and given every detail about what happened and what the staff had done. The home itself is always very clean and

tidy and has recently had some upgrades. All staff seem very nice and attentive. If there's ever any medical issues or updates on health, someone always rings me to explain everything in full.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from C F (Daughter of Resident) published on 13 February 2023

Submitted via Postal Card • Report

Overall Experience

Care home always clean and tidy. Staff friendly and interested. If I raise concerns they are looked into at once.
I feel the home works with me in the care of my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from Karen A (Daughter-in-law of Resident) published on 1 May 2022

Submitted via Postal Card • Report

Overall Experience

I am always impressed by the professionalism, caring and friendly nature of the staff. Nothing is ever too much trouble for them. The residents are treated with dignity and empathy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from S W (Daughter of Resident) published on 21 March 2022

Submitted via Postal Card • Report

Overall Experience

All the staff were very kind and caring to my mother who was at the home for a year. We're very grateful for all the care and attention and want to thank everyone for everything they do to make my mothers stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Horton Cross
from Susan R (Daughter of Resident) published on 6 July 2021

Submitted via Website • Report

Overall Experience

My mum was a resident of Horton Cross from the end of February 2020 until 1st June 2021. During her entire time at Horton Cross, both she and us as a family were met with nothing but love, care, kindness and endless patience from all the staff. It is impossible to name all the staff who cared for mum,

but thanks must go to the staff and the nurses, who I know were instrumental in ensuring mum was comfortable and happy. Also thanks to the Manager and Deputy. If Mum became poorly, I was notified immediately and medication was obtained and given within a few hours, and when she suddenly took a turn for the worse, we were able to spend her final few hours with her, the staff were kindness itself.
If you have a relative or friend who needs the sort of love and care you would wish for yourself, send them to Horton Cross to be looked after by the best bunch of angels you could wish to meet.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Sentimental Care Ltd in Somerset

Sentimental Care Ltd Locations in Somerset (1)

Sentimental Care Ltd Reviews in Somerset (23)

Reviews Posted for members of Sentimental Care Ltd

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Horton Cross

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers