Sohal Healthcare Ltd in Suffolk | 1 Care Home

Review of
Hazeldell
from Adrian E (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My mother has been at Hazeldell since November 2024. I have not been able to fault anything so far.
The home offers person centred care, and maintain independence where ever possible. I have not had any cause for concern since Mum has been a resident.
The care staff and managers alike are always

available and take an interest in both the residents and relatives. I am always kept up to date with any changes in Mums care needs.
There is a vast array of activities on offer but never forced on the resident's. The home is well decorated and the rooms are nice and comfortable. The meal choices are displayed on a daily basis with a variety of dishes on offer. Tea and coffees are always available.

Reply from Emma Watson, Manager at Hazeldell

Thankyou for the positive feedback, I will pass this onto the staff.

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Review of
Hazeldell
from M H (Daughter-in-law of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

I cannot rate Hazeldell enough, I managed to place both my in laws with the amazing team, social services wanted them split up as their care needs were very different, my father in law needing nursing home care. I am a registered Nurse and own my own Domiciliary Care company so I knew exactly what I

was looking for, I would recommend Hazeldell 100% to place a loved one there. We were always kept updated, my husband lost both his parents between September and December, the end of life care was impeccable thank you to your amazing team.

Reply from Emma Watson, Manager at Hazeldell

Thank you for your kind words, I will pass this onto the staff I am glad we could keep your in laws together.

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Review of
Hazeldell
from Mandy F (Relative of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

My Stepdad was in this care home for 2 years, he went straight there from hospital so we couldn't choose where he went. Some of the staff were lovely and caring however a few were quite abrupt to him, especially a member of staff who often gave him his medication as she spoke very sharply to him.
On

the night my stepdad died we were told as we left the manager would call me tomorrow with her condolences - but none of the staff made any contact with us to show their condolences at all.
When we later looked through all of the boxes they had boxed up his belongings in for us, we were so upset to find that his very expensive antique clock was missing, we have emailed the manager regarding this, but she said nobody knows where this it. This has been a very upsetting experience for the family as the clock has been in our family for many years and is sentimental to us.

Reply from Emma Watson, Manager at Hazeldell

Thank you for your review we appreciate feedback so we can act upon this, as per our email conversations once we get a reply we can look into the matter further as we take complaints seriously, please rest assured your comments have been passed onto management.

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Review of
Hazeldell
from Anna D (Daughter-in-law of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience

I feel confident that my mother-in-law is very well cared for. The staff are attentive to her needs and we are kept informed of any relevant health matters. I am also most impressed with the variety of activities available to support resident’s engagement and interaction.

Reply from Emma Miller, Manager at Hazeldell

Thank you for your feedback we really appreciate it.

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Review of
Hazeldell
from Christine D (Daughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience

My mum came to Hazeldell in June, I was a little bit apprehensive at first but have every admiration for the staff who are always welcoming and am comfortable in the way Mum is looked after, the events organisers are amazing and lots of pictures of Mum involved in the activities, well done all staff

feel so happy Mum is with you.

Reply from Emma Miller, Manager at Hazeldell

We are glad that we have reassured you and you are happy with everything we do here and thank you for your kind words

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Review of
Hazeldell
from K F (Daughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience

My mother has been at Hazeldell for nearly 4 years now, she has been very well looked after by everyone. Nothing is too much trouble for the staff. The activities are excellent.
The management are very professional and that shows throughout the whole team.
When Mum returns to her room she refers

to it as home.

Reply from Emma Miller, Manager at Hazeldell

It's always a pleasure to receive lovely feedback thank you

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Review of
Hazeldell
from K S (Granddaughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience

This home is amazing, the staff are amazing, they all go above and beyond to make sure every resident is happy, I'm so glad I chose this home for my nan, a big well done to you all, thank you for everything you guys do.

Reply from Emma Miller, Manager at Hazeldell

We really appreciate your feedback and will pass your comments onto the staff

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Review of
Hazeldell
from Stacey P (Granddaughter of Resident) published on 20 October 2023

Submitted via Website • Report

Overall Experience

Hazeldell has been very supportive, not only to my grandad but also to the family. Management is always available to discuss any concerns that we may have and so are other staff members. They are all very approachable, understanding and friendly.
After 2 years of caring for Grandad ourselves, it was

a very hard decision to make. To ask for help and assistance. But this was made so much easier with Hazeldell as they helped us go through the steps and kept us updated regularly.
Hazeldell staff are all very professional and work to a very high standard of care, maintaining the dignity of service users at all times.

Reply from Emma Miller, Manager at Hazeldell

We appreciate your lovely feedback and we are glad we could help make this decision easier.

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Review of
Hazeldell
from A B (Daughter-in-law of Resident) published on 17 October 2023

Submitted via Website • Report

Overall Experience

My relative had a short stay in hospital and the staff were excellent in liaising with me before she was admitted, during her stay, and when arranging for her return to the home. My relative feels safe in the home and is made to feel part of the Hazeldell family by all the staff whatever their role.

It is always difficult to see a loved one go into care but to see her settled and cared for 24/7 certainly helps and being able to visit whenever I want with no prior arrangement assures me that this is the case.

Reply from Emma Miller, Manager at Hazeldell

Thank you for your positive feedback, I will pass on this lovely review to my team.

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Review of
Hazeldell
from Paul B (Son of Resident) published on 17 October 2023

Submitted via Website • Report

Overall Experience

My mother is a resident, at Hazeldell.
One of the first things you notice walking in the secure front door is the pleasant homely smell. As the cleanliness of the home continues throughout the home
The high level of activities every day, which my mother enjoys.

Reply from Emma Miller, Manager at Hazeldell

It's lovely to hear your response and that the home is a pleasant environment.

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Review of
Hazeldell
from C B (Daughter-in-law of Resident) published on 17 October 2023

Submitted via Website • Report

Overall Experience

My mother-in-law is a resident of Hazeldell, who enjoys her activities, the staff, and her friends who she has made since being there.
She is happy to try new things, as she believes her exercise keeps her going.
The staff are helpful, kind, and always there to assist if needed.
Absolutely wonderful

home.

Reply from Emma Miller, Manager at Hazeldell

Thank you for your kind words we appreciate your feedback and will pass this onto our staffing team.

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Review of
Hazeldell
from T C (Daughter of Resident) published on 17 July 2023

Submitted via Website • Report

Overall Experience

It was my Mum and Dad's wedding anniversary and the team at Hazeldell went the extra mile to make it special for them. They set up a table in the conservatory with a lovely silver tablecloth on and balloons in a fancy vase, as if they were eating at a restaurant. This was very much appreciated and I

know that Mum enjoyed being able to have a meal with Dad (and I did too). It was delicious and huge!
Thank you to the team also for all the activities you provide for the residents. I know my Dad loved the rickshaw ride in particular, and the photos of the residents enjoying their day are great to see.

Reply from Emma Miller, Manager at Hazeldell

Thankyou for your kind words and we are glad you all enjoyed your special day.

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Review of
Hazeldell
from B H (Wife of Resident) published on 6 June 2023

Submitted via Postal Card • Report

Overall Experience

Hazeldell is very well run and the professionalism of management and associated staff is excellent. The facilities offered are very good and Hazeldell extends a home environment to residents coupled with respect, dignity and appreciation of their needs in a kind and considerate manner.

Reply from Emma Miller, Manager at Hazeldell

Thank you for your kind words and we all appreciate your feedback.

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Review of
Hazeldell
from J A S (Daughter of Resident) published on 24 October 2022

Submitted via Website • Report

Overall Experience

Exceptional care home. Staff were very caring and professional during my mother's stay at Hazeldell. Nothing was too much trouble and all the staff did a wonderful job caring for her right up to her end of life care. I would highly recommend Hazeldell to anyone looking for a place of care for themselves

or a loved one.

Reply from Emma Miller, Manager at Hazeldell

Thank you for such a lovely comment and what a wonderful lady she was.

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Review of
Hazeldell
from Nicola R (Daughter-in-law of Resident) published on 5 June 2022

Submitted via Website • Report

Overall Experience

Came to visit my father in law and loved to see the activities that they had been doing, some were playing bingo others just sitting in the garden. Activities lady always has a positive attitude very friendly and a massive smile.

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Review of
Hazeldell
from Megan E (Resident) published on 4 May 2022

Submitted via Postal Card • Report

Overall Experience

I arrived at Hazeldell on 14th of February 2022. I had been in hospital for four months after having a serious operation.
O was confused, frightened and extremely unhappy.
The staff and management have with the assistance of district nurses have completely transformed my health and I am extremely

grateful to them all. I wholeheartedly recommend Hazeldell Care Home.

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Review of
Hazeldell
from Paul W (Son of Resident) published on 12 April 2022

Submitted via Website • Report

Overall Experience

A well led home with caring, professional and competent staff. They coped with difficult situations well and the ability to access daily care notes gives relatives reassurance and the ability to raise issues with staff. The staff showed good flexibility in dealing with individual challenges. Some areas

would benefit from redecoration. Telephone and wifi communication is challenging in parts of the building and this technical problem should be resolved. Staff were however willing to use their own phones to maintain essential contact. Visitors are welcomed and helped. The staff are pleasant and open. Food is generally good. Good relationship with local GP practice. Activities for residents are engaging. Overall I was pleased with the way Hazeldell looked after my mum through a particularly challenging period.

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Review of
Hazeldell
from Dean G (Son of Resident) published on 5 April 2022

Submitted via Website • Report

Overall Experience

My dad was originally sent to Hazeldell for respite care, some 9 months ago and has remained there since. He has received excellent care from all members of staff, which I know must be difficult and very challenging at times. All the staff are very helpful and cooperative whenever we visit and nothing

is too much trouble. The variety of food they receive is always very good and couldn't ask for anything more for my dad, as he seems to enjoy it. There's always plenty of activities also going on.
The staff from management, carers and catering are always very helpful and informative, so couldn't ask for anymore.
Many thanks to everyone.

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Review of
Hazeldell
from L P (Daughter of Resident) published on 4 April 2022

Submitted via Website • Report

Overall Experience

My mum has lived at Hazeldell since 2016. It is a very warm, friendly and homely environment. My mum thrives from the interaction with the carers which is wonderful. From a hello in the corridor to a cuddle and a chat in the lounge. The food is great. Communication from Hazeldell is perfect and I feel

they coped amazingly through the pandemic. Would definitely recommend to anyone looking for a small, more personal care home.

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Review of
Hazeldell
from J W (Daughter of Resident) published on 18 March 2022

Submitted via Website • Report

Overall Experience

My mum has dementia and been a resident of Hazeldell for nearly a year now. From the first day she arrived, after having several falls, the care she has received has been wonderful. My mum has a light and pleasant room equipped with a trip and falls alarms. The staff work as a team and are always polite

and kind. My mum is in her 90th year and the 24/7 care she receives is of high standard, which I am personally grateful for.

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Care Home Owned by Sohal Healthcare Ltd in Suffolk

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