Fernbrook Care Homes Ltd in Essex | 2 Care Homes

Review of
Boscombe Lodge
from G P (Nephew of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My Auntie was in Boscombe Lodge for over 5 years until she recently passed away. During that time the team at the Home were always extremely professional, caring, kind and supportive to my Auntie, other residents and to visitors alike. It was so clear that each of the carers genuinely cared about the

residents and that their aim is to make the rest of their life no matter how long or short count and to be lived with dignity. I found the standard of care to be of an exceptionally high standard and would recommend this nursing home to prospective residents with no hesitation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Boscombe Lodge
from Lesley B (Niece of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My Auntie has now sadly passed away during the past week. But she was at Boscombe Lodge for over 5 years. When she went into the Nursing Home in October 2019 the prognosis wasn't very good at all and the Hospital gave her weeks or months. She wasn't even opening her mouth to eat at the time. But the

care team, particularly the Nursing Manager of the Home, did everything she could possibly do for my Aunt and I could see what great care went into looking after her during her final years. I will be forever grateful for what they did for my Aunt. and Every time I visited I always felt extremely welcomed. I found all the staff very friendly, and pleasant and treated me with respect. Even the maintenance and office staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Boscombe Lodge
from Lorraine M (Daughter of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

My mum was discharged from hospital into Boscombe Lodge. Mum was cared for incredibly well. Although she was bedridden, Mum was washed regularly, preventing any bed sores etc. Mum really picked up in this care home. Sadly, we lost mum in September 2024, the home did everything they could to keep Mum

comfortable. Would definitely recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Boscombe Lodge
from S B (Daughter of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience

I do not recommend Boscombe Lodge. My dad was discharged there by the Hospital. First impressions weren’t good, the first thing the manager said was Dad's prognosis wasn’t good and who was paying for his care; which I found very insensitive. Residential care was a big step for Dad, he had been living

independently. Sadly my first impression was correct, in the short time Dad was at Boscombe, the carers said he was lactose intolerant (he isn’t) and wouldn’t allow him milk or dairy products, they put sweets or biscuits given to him by visitors, out of his reach and told me not bring them for him. I noticed my father becoming confused (he does not have dementia) and flagged that he may have an infection, it took several days for this to be acted on and he became more confused. Dad’s time there ended when he broke a hip after an unwitnessed fall, in his room. The A&E doctor said he had a UTI and Hyponatremia. Dad did not return and is now well cared for at a different care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fernbrook House
from Emma J (Relative of Resident) published on 18 July 2023

Submitted via Website • Report

Overall Experience

My god-mother was given the best quality care, support, respect and advice during her stay and indeed all of us as family equally relieved support, friendship and it is with thanks to them that she has progressed so well after coming out of hospital. All the staff work extremely hard and truly Fernbrook

House feels like a warm home with some of the nicest staff one could hope to meet! Nothing is ever a problem and I am extremely grateful to all there. Thank you all so much! There were many activities to do, with people always asking my god-mother if she needed anything from tea and coffee to helping her with paperwork and her mobile phone. The therapy robotic cat had an amazing impact on her wellbeing and it truly made a turning point for her. She felt safe and happy!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fernbrook House
from Fern P (Friend of Resident) published on 11 November 2022

Submitted via Website • Report

Overall Experience

Our friend was discharged to Fernbrook just over a year ago after suffering a few strokes, and since arriving, we have experienced nothing but the best from the staff team in terms of passion and care. They really enjoy their jobs - evidenced by their longevity of service, and because they are happy,

they go the extra mile to ensure people in their care are happy. The physical site is tired looking but I'd rather have a team of committed people looking after our friend with real care than have her in a fancy-looking place where the staff doesn't care. They provide a range of activities and stimulation - from karaoke singing to bringing in friendly dogs and sheep for people to pet and hold. We especially enjoy receiving their regular newsletters that keep us up to date with all that is happening. Hats off to the manager and her team for providing such a warm environment!

Reply from Lilian Kufa, Manager at Fernbrook House

Thank you for such a lovely review, we are so pleased you are happy with the care your loved one is receiving. We try hard as a team to create a happy and caring environment whilst delivering person-centred care, it's always heartwarming to hear that we are succeeding and that it is appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fernbrook House
from Samantha C (Daughter of Resident) published on 5 August 2021

Submitted via Website • Report

Overall Experience

When my stepfather was discharged from hospital to Fernbrook following a major stroke, I was hesitant about the nursing home as they didn’t have a website, hence it was difficult to find reviews or get any information on the home. My stepfather’s stay was only for two weeks, during which I was unable

to see him due to COVID restrictions. He was sent back to the hospital another two weeks later where they informed me that he had suffered another stroke and had developed a painful pressure sore during their care. I visited Fernbrook most days to wave and attempt to communicate to my father through the window. In hindsight, I recall he was always just sitting in an armchair. Overall I would not recommend Fernbrook. My father subsequently passed away, at another care home with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fernbrook House
from Trevor G (Partner of Resident) published on 28 July 2021

Submitted via Website • Report

Overall Experience

I cannot praise this care home highly enough and would recommend it to anyone looking for a place where their loved one will be looked after and cherished. When searching for a home for my partner originally I was lulled into a false sense of security by the ridiculous untrue blurb on certain websites

and I chose a home that supposedly specialised in Parkinsons and Dementia. In fact this home specialised in taking money for doing little in return and could not get rid of my partner quickly enough. This was where Fernbrook House stepped in. OK they don’t have expensive leather settees and fancy chandeliers but they DO have a staff who really care about their residents and always go the extra mile to help. Sadly my partner died in February but I will never forget the staff at Fernbrook. They made her last days worth living.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fernbrook House
from Symon B (Son of Resident) published on 3 March 2020

Submitted via Website • Report

Overall Experience

Fernbrook House was a real home for my late mother, who resided there for well over a year before she sadly, passed away in hospital in January 2020.
All the staff there are amazing visiting her in hospital unknowingly, on her last day of life.
She was made to feel very welcome and loved living there,

the staff invoked her and all the residents with daily exercises and stimulation, she was taken out on many occasions for shopping and local excursions, making many new friends, she went into care after nearly a month in hospital following severe breathing difficulties and needed to be cared for on a 24/7 basis.
The whole staff there are an example to the nursing care system for genuine support and love of their residents and relatives alike.
Thank you all for looking after and making my mother's last years as comfortable as possible!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fernbrook House
from Richard W (Son-in-law of Resident) published on 24 July 2019

Submitted via Website • Report

Overall Experience

My mother-in-law arrived over three years ago in a right pickle as a temporary step-down from SUH with advanced dementia, sepsis, bed-bound, risk-feeding (she’d forgotten how to swallow) and grade 4 pressure sores along with various other issues.
Our initial ‘first impressions’ of Fernbrook were

negative - shows you shouldn’t judge a book by its cover! Over time the penny dropped how fantastic the real care actually was. The manager runs a tight ship with her team of nurses and care assistants. Time spent on one to one feeding slowly but greatly improved her risk feeding and soon she was back on puréed solids and drinks.
Her pressure sores started to clear up and remarkably were pretty much clear within a year. She has had a couple of turns for the worse in her time there and Fernbrook have been brilliant. Staff there throughout have been really lovely people. For my bedbound mother-in-law and her severe Alzheimer’s condition, this place ticks all the boxes and we are very happy she’s there!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fernbrook House
from Andy L (Son of Resident) published on 10 August 2017

Submitted via Website • Report

Overall Experience

The Management, Nurses and Care staff at Fernbrook Nursing Home are such friendly, warm and very caring people. My Mother is a resident at the home, having had 3 weeks prior to this in Southend Hospital with an infection. All the staff have actively engaged and encouraged my Mother to eat and drink

and get better, and she seems much happier in this relaxed and comfortable environment.

I would certainly recommend this Nursing Home as an excellent place to friends and relatives.

Just to add, a very Big thank you to all the great staff there for your help in caring for mum. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fernbrook House
from Annette B (Daughter of Resident) published on 2 March 2017

Submitted via Website • Report

Overall Experience

Very reassuring arrival during a difficult time. Caring staff. Including management and care nurses. Nice room, super care overall. My Dad was very happy with the room, the lovely staff, overall atmosphere pretty much to the end. It meant a lot to my sister and I and Dads many friends that he was in

good care even when we could not be there. A big thank you to all staff who cared for my late Dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Fernbrook Care Homes Ltd in Essex

Fernbrook Care Homes Ltd Locations in Essex (2)

Fernbrook Care Homes Ltd Reviews in Essex (12)

Boscombe Lodge

Boscombe Lodge

Boscombe Lodge

Boscombe Lodge

Fernbrook House

Fernbrook House

Fernbrook House

Fernbrook House

Fernbrook House

Fernbrook House

Fernbrook House

Fernbrook House

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers