Abbey Healthcare in Cumbria | 2 Care Homes

Review of
Heron Hill Care Home
from S W (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

My father was a resident at Heron Hill until he sadly passed away at the end of this month. He suffered from dementia and so found life quite difficult for the past few years. He moved into Heron Hall in November 2023 and after a period of settling in seemed quite happy in the environment. Staff were

always kind, efficient and cheerful and provided a relaxed atmosphere in which the residents needs came first. Thank you.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your kind words, I will share these with the team.

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Review of
Kendal Care Home
from Jean B (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

A massive thank you to every member of staff at Kendal Care Home, the kindness and care, often in difficult circumstances were handled so professionally.
As a family we were always warmly welcomed, we were part of Kendal Care Home Family
Such dignity was shown by all the staff after my father died.
I

highly recommend kendal Care Home.

Reply from Graham Burrell, Manager at Kendal Care Home

Thankyou so much for your very kind words. We are priveleged to be given the responsibility of caring for loved ones, and looking after and supporting our familes thorugh difficult times. We will pass on your lovely feedback to our care teams, who really do appreciate these wonderful compliments. Once again - thankyou from us all here at Kendal Care Home.

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Review of
Kendal Care Home
from K A (Daughter of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent nursing home. The staff and management are lovely and helpful. Carers are friendly and very caring, nothing too much. My mum is very well looked after unlike when she had to stay in a different care home (horrific place), which left her in bed and didn't care if she ate or not (she's diabetic),

the staff never spoke. Just grunted at you. Kendal Care Home couldn't be more different. Carers really look after her and take time to talk to her. It's a massive weight off my mind, knowing she is very well cared for.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words - we really do appreciate the lovely feedback. We strive to deliver the very best person-centred care to all and believe that looking after families and friends is equally as important, providing support and reassurance through difficult times. We will pass your lovely feedback to our care teams, who will be very proud to receive it. Thank you again.

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Review of
Kendal Care Home
from T M (Wife of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

I can't express enough appreciation to Kendal Care Home for the care and dedication given to my husband. He has complex needs and nothing that is asked if the staff or nursing floor is of any bother for them. They keep me informed on all aspects, and they are a credit to the care home. Anyone considering

care for a loved one, this is the best home you could consider as I have visited a few homes over the years and without a doubt this home tops the bill for choice also, all the other staff in the home are super.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass on to our care teams. We really do appreciate this wonderful feedback. Our staff teams really do feel very proud and appreciated when families provide feedback. We work very hard to ensure that families and friends feel supported and that they are assured their loved one is safe and well cared for. Thank you once again.

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Review of
Kendal Care Home
from M S (Son of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

It is a real pleasure to visit Kendal Care Home. From the welcome at reception to the nursing staff caring for my mother, everyone is kind, considerate, attentive and truly professional. This facility excels in every single aspect.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your lovely feedback; we really appreciate your very kind words. We will ensure this is passed on to our care teams. Once again, thank you very much.

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Review of
Heron Hill Care Home
from Dinah T (Daughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My dad was at Heron Hill Care Home for just over a year until his death. The staff and their care was fantastic, right up to the end. Always well humoured and helpful, very kind to our dad, and us. We will miss their smiling faces. Thank you.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your lovely review, your dad will be missed by us all.

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Review of
Heron Hill Care Home
from J T (Daughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My dad moved into Heron Hill over a year ago. Settling in wasn't easy for him, and many of the staff were very kind to him and us as his family. The staff team are very hard-working, kind, demonstrative, and reassuring. One of the staff members was great at keeping us informed as were all the nursing

team. The end-of-life care for my dad was really well managed and for my dad's family.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, I will share these with the team who cared for your dad. He was a true character and will be missed by us all.

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Review of
Heron Hill Care Home
from N W (Wife of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in Heron Hill care home for a year. As a very regular visitor, I have witnessed at close hand the utmost care and professionalism of all staff. They are gentle and caring at all times. They treat my husband with respect and consideration. It helps me to know I can trust the staff

to care for my most precious possession.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your kind words. We will pass these on to the team. Your husband is a pleasure to care for and we always look forward to your visits as well.

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Review of
Kendal Care Home
from M M (Relative of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

Such a calm and warm atmosphere where all seems so organised and under control. The staff are extremely polite and always happy to help. It feels like a truly welcoming place. I would highly recommend it to anyone who needs the best care.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our care teams. We pride ourselves on providing a wonderfully calm and caring environment, which allows those in our care to relax, and feel comfortable and safe in their home. We value feedback from families and friends, this helps us to improve our service and care delivery. Once again - Thank you.

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Review of
Kendal Care Home
from J C (Daughter of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

After struggling with having to make the difficult decision to move Dad into a care home, I can honestly say that I wouldn't want him anywhere else. The staff are so caring, not only did they quickly get up to speed with Dad, but they also made me and my family feel welcome at any time, allowed close

family to come and dine with Dad and always kept me up to date with every change or need Dad has. The environment is like being welcomed into a top hotel, the rooms are a good size with en-suite facilities and Dad has never eaten so well. The in-house services, such as the entertainment team and occupational therapist, mean the residents are stimulated and entertained, this is complemented by personal services such as hairdressers and chiropodists that visit regularly. Given Dad's state of health and needs, he couldn't be in a better place. Thank you to all the staff who provide the excellent care.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our care teams and our activity and OT staff. We always strive to ensure all of our residents and families receive the very best person-centred care, which improves well-being and health outcomes. Once again, thank you so much.

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Review of
Kendal Care Home
from Fiona B (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Brilliant care, next door to the local hospital. Staff are very well trained with a business and care-led approach. My mum has had much more done for her than the last home.
They are currently looking into 1 to 1 funded nursing care for her which I did not know about.
Well done!

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you very much for your very kind words, which we will pass on to our care teams. Very much appreciated. Thank you.

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Review of
Kendal Care Home
from Jane F (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

I visited my mum at Kendal Care Home today, along with my daughter and granddaughter.
When we arrived the residents were taking part in a baking session - making jam tarts. I visit often and today was only planning a short visit, but enjoyed a couple of hours with my daughter, granddaughter, mum,

the residents, and staff.
The staff running the session were amazing with the residents. The session was lively and fun, and the team interacted with each person. They knew who needed help and who could manage. This made for an inclusive session where everyone was taking part. The residents were clearly enjoying themselves. There end result was lots of jam tarts which the team explained but be ready for tomorrow, to have with a cup of tea.
I can't praise the manager and his team highly enough. There is always a buzz at Kendal Care Home and visiting is a pleasure.
Well done to the best team at the best care home! Keep up the amazing work you do every day.

Reply from Tina Johnstone, Regional Operations Director at Kendal Care Home

I am so delighted to be reading your comment and thank you very much indeed for taking the time to share your experience of Kendal Care Home. The staff team continues to make the home a special place to be and I could not be prouder of them all.

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Review of
Kendal Care Home
from Rosemary M (Wife of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

My family have been so impressed with the high-quality level of care given to my husband, whilst on palliative, and End of Life Care.
We were always made to feel welcome, and over the last 18 months, the Home has indeed been our second home.
The Care and devotion for my husband from all the staff,

has been truly amazing and we are so grateful for making his final days so peaceful and caring.
Thank you.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our care teams. It is such a privilege to care for loved ones at the end of their lives and to support our families through difficult times. We are very proud of our care teams and nursing staff, who do a fantastic job in sometimes very difficult circumstances. Again, thank you, your lovely comments are greatly appreciated.

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Review of
Kendal Care Home
from K W (Friend of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

I must say on arriving at Kendal Care Home I was pleasantly surprised by the reception area, you would think you were walking into a first-class hotel. I was so happy to see my friend so happy in his environment. He was so pleased to tell me how wonderful the staff were, his room and meals, and could

not have wished for more.
I would certainly recommend the care home to my friends.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your lovely feedback - we are committed to providing first-class care in a high quality comfortable and safe environment for all of our residents, families, and friends. It's great to hear that your friend is enjoying his stay with us. Many thanks again.

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Review of
Heron Hill Care Home
from Alex W (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

My dad moved to Heron Hill Care Home when his Alzheimers and Vascular Dementia became too advanced for him to remain at home. The whole transition was difficult, but the staff on the Cavell Suite were considerate, kind and welcoming to us, as we descended upon them to make dad's new home 'homely'. Dad's

initial settling in period was very scary, provoking some challenging behaviour, but the staff were incredibly understanding, patient and reassuring and treated Dad with kindness, respect and empathy allowing him to relax and feel safe. He was treated with genuine care and affection, allowing him to preserve his dignity and enjoy his time there. Dad passed away at Christmas and the family are united in wanting to express our sincere gratitude to the team; from the reception staff, cleaners and laundry staff, to the wonderfully compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that my dad's final memories were warm, safe and of feeling seen.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words. I will pass these on to the whole team. Your dad was a wonderful resident and a true character that we all loved to care for, he will be missed by us all.

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Review of
Kendal Care Home
from Sean T (Brother of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Just the loveliest most relaxed place. The staff are wonderful and all the residents seem very happy - feels like a place where "everyone knows your name". I am so glad my brother is a resident here

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, we pride ourselves on providing a relaxed, comfortable, and caring environment for all of our residents and families. We will pass on these lovely words to our care teams, who really do appreciate such positive and worthwhile feedback. Once again - thank you so much.

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Review of
Kendal Care Home
from Gillian K (Friend of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

My friend had a degenerative condition similar to Motor Neurone Disease. She needed very high levels of help with all tasks and functions and as her speech deteriorated it became challenging to understand her. Some of her carers were exceptionally sensitive and tenacious in their efforts to understand

her. The manager engaged with her on a personal level and strove to do everything in his power to make her life more bearable. Several other people - her room cleaner, her occupational therapist, the physiotherapists and the home's medical officer were warm, positive and encouraging and formed meaningful relationships with her. My friend was able to form attachments to these people and her more sensitive carers. Other carers seemed more detached and formal, giving adequate physical care but nothing more. This distressed her. The home is efficiently run. It is large but has a relaxed feel and as a visitor, I always felt welcome. My requests for help in e.g. finding a vase for flowers were always met willingly and cheerfully. I think the home succeeds as far as any large institution can, in creating a feeling of freedom and informatlity. I would certainly recommend it to friends or family members.

Reply from Graham Burrell, Manager at Kendal Care Home

It was a great honour and privilege to take care of your friend, who has left behind some great memories of her wonderful sense of humour, despite being desperately unwell. We thank you for your very kind words, which we will pass onwards to our care teams. We take on board your comments and strive to learn and be better at what we do, with the people we care for being at the centre of everything we do. Many Thanks again for your very kind words.

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Review of
Heron Hill Care Home
from Bernice D (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My mother was admitted to Heron Hill Care Home after a spell in hospital. She had the best care, she was only there just over a month but in that time we saw two sides to a member of staff a very conscientious and professional nurse and when it was needed she matched with my families personality and

provided humour and friendship a perfect combination. She allowed my mother to pass with dignity and made sure my last moments with my mom were special. All the staff were lovely and nothing was to much trouble.

Reply from Tina Johnstone, Regional Operations Director at Heron Hill Care Home

Thank you very much indeed for taking the time, under such a difficult circumstances, to share your experience of the care and support shown by the dedicated staff within Heron Hill. Your feedback is so very humbling and will be shared.

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Review of
Kendal Care Home
from George T (Friend of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Really excellent. Our friend who is a resident was particularly laudatory about the food and loved the soups!
On my visits, all staff were most helpful, friendly and effective.
The staff all appeared to be enjoying their roles, which is excellent!
Well done to all!

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your wonderful feedback, which we will pass onwards to our care teams. This feedback drives us forward and encourages our staff to work harder in delivering high-quality person-centred care. Once again - many thanks.

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Review of
Kendal Care Home
from M T (Friend of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Our friend was well cared for. The staff were happy to answer queries, in spite of being very busy. There appeared to be lots of interaction with the clients both in the bedroom and in the lounge. Our friend was very happy with the food.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your great feedback. We pride ourselves in offering wonderful activities within our home and have a great activities team, who work very hard to provide fun and laughter across our home. We will pass onwards your lovely feedback to all of our teams - once again, Thank you so much.

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Care Homes Owned by Abbey Healthcare in Cumbria

Abbey Healthcare Locations in Cumbria (2)

Abbey Healthcare Reviews in Cumbria (169)

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Kendal Care Home

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Kendal Care Home

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Heron Hill Care Home

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