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Care Home Owned by Abbey Healthcare in Essex

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Abbey Healthcare in Essex

Only the locations & reviews in Essex for Abbey Healthcare are showing below.

View the details of all 16 locations (with 853 reviews) owned by Abbey Healthcare

Abbey Healthcare Locations in Essex (1)

 

1 Care Home owned by Abbey Healthcare in Essex

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Elmcroft Care Home

Brickhouse Road, Tolleshunt Major, Maldon CM9 8JX 

9.3 37 reviews
"My father was admitted to Elmcroft on 12th July after 5 weeks in hospital. He was in a poorly state of health. In the time to his move to…"   Read all 37 reviews
Location Type Care Home

Elmcroft Care Home, is modern purpose-built single storey home situated in a rural tranquil location near the village of Tolleshunt Major, Maldon, Essex. The home is registered to provide both residential and nursing care for up to 54 residents in two… Read more about Elmcroft Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 54 Rooms from £1,000 / week

Abbey Healthcare Reviews in Essex (37)

9.5
Abbey Healthcare has a Group Review Score of 9.5 (9.491) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbey Healthcare must have a Review Score.

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Review of

Elmcroft Care Home

from L F (Friend of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have not written a review until now, as I feel this does need to be addressed. The home does not look inviting; first impressions do count. There is very much a lack of communication between staff and management; there has/were a lot of cover-ups with care and some neglect. The assistance bell was
not answered efficiently. The food is not desirable, and care needs are not being supported. I would not recommend this to any of my relatives and/or friends where care is required.

Reply from Celia Lee, Regional Operations Director at Elmcroft Care Home

Thank you for your review - Please accept our apologies if your experience at Elmcroft Care Home fell short, this is never a standard we aim to provide. The welfare of our residents is our priority and over the past several months, improvements have been undertaken at Elmcroft, including within the leadership team. I would ask that you contact me directly, so we can look into your specific concerns as all concerns raised are thoroughly investigated and appropriate action taken, should we have fallen short of our high standards.


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Review of

Elmcroft Care Home

from Richard B (Son of Resident) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Elmcroft on 12th July after 5 weeks in hospital. He was in a poorly state of health.
In the time to his move to a more local home he received the best possible care from day 1. As this was our 1st experience of a care home we were naturally concerned.
My father regained his
health up to leaving Elmcroft. I have been very happy with everything that was done to make his stay a pleasant one.
Many thanks to all the staff.
Thank you again.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you so much for your kind words which we will share with the team as your feedback is gratefully received and so pleased your father's health has improved.


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Review of

Elmcroft Care Home

from Fiona A (Daughter of Resident) published on 4 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum first went in back in July. The staff were very friendly, kind, caring and did their best to settle Mum in, they really are all so lovely. There was really only one problem with the home at the time and that was the manager - zero communication, lack of empathy and quite rude. Since the new management
the communication has completely transformed and they have become the face of Elmcroft, always visible, always ready to listen and so friendly and making Mum a number 1 priority. Any concerns the new management have gone above and beyond and I know my mum loved interacting with them. The nurses, carers, cleaners, facilities staff and one member of staff, in particular, have all been wonderful and amazing from day one and I will be so sad not to see them anymore as they always made an effort to say hello and chat to me as well as keeping me up to date on Mum. The cleanliness of the place is second to none, always immaculate and super tidy. The food is outstanding and of excellent quality. Thank you so much to all the staff for looking after my mum.

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Review of

Elmcroft Care Home

from Marilyn B (Wife of Resident) published on 27 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in this lovely home for a few weeks after looking after him myself until it was no longer possible I was reluctant to let anyone else take care of him. This home is amazing, the staff are lovely and so very caring so I really needn't have worried. Visitors are always welcomed
and encouraged to join in any functions that are going on, the staff interacts with the residents.
The home is spotlessly clean, my husband is always clean and tidy and dressed in his own clothes. If you have a relative needing care I would recommend this home.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you Marilyn for your kind words, the staff really do take pride in all they do to make our resident's lives the best they can be and this will mean so much to them!


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Review of

Elmcroft Care Home

from Antony L (Son-in-law of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After seeing my father-in-law very difficult at the hospital, Elmcroft took him, and within days, they had settled him in. The staff are friendly and caring. Very welcoming. Nothing is too much trouble. We feel quite happy to leave him here after a visit. He seems happy. Overall, the management of the
care home is excellent. I'm glad he's in here. It's a very good care home.

Reply from Fiona White, Regional Director at Elmcroft Care Home

I am so pleased your father-in-law has settled in so well at Elmcroft, thank you for your kind review.


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Review of

Elmcroft Care Home

from Derek O (Brother of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was treated with dignity, and the care was excellent. The staff were kind and professional. The experience was good despite the circumstances. Exceptional care by all concerned.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for the kind words, our staff work very hard to provide kind and professional care.


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Review of

Elmcroft Care Home

from Scott O (Son of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my father has been exceptional; we couldn't have asked for any better in his last few days.
Thank you all for all your care and attention.

Reply from Fiona White, Regional Director at Elmcroft Care Home

So sorry for your loss, and thank you for your kind comments.


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Review of

Elmcroft Care Home

from S L (Daughter of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone in Elmcroft has been so kind and helpful in dealing with my dad and members of our family.
Every care has been given. They have kept him clean and comfortable. They have always addressed him by his name. I cannot fault the care of my dad. Wonderful staff.
Thank you all for making Dad's
final resting place so peaceful.

Reply from Fiona White, Regional Director at Elmcroft Care Home

So sorry for your loss, and thank you for your kind words.


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Review of

Elmcroft Care Home

from Tracey L (Daughter of Resident) published on 14 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so upset when my dad had to go into a care home as his awake through the night with his dementia, but I was pleasantly surprised! My dad settled in quite quickly. The staff are lovely and caring and already know my dad's ways. The food is yummy, and they show respect for my dad, who, at times,
can be very difficult. Overall, I can go home knowing my dad is safe and well looked after, which is a huge weight off of my mind. I would recommend Elmcroft Care Home without a doubt.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for your recommendation and for taking the time to share your comments and we are pleased to hear that your dad has settled in so well.


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Review of

Elmcroft Care Home

from Angela O (Wife of Resident) published on 14 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff/carers are very caring, helpful and very polite and professional in all aspects. Their attitude to the family could not be better. I could not wish for my husband to be treated any better; they have been wonderful. Courteous and loving in his final days/hours. Well done, Elmcroft,
you're the best.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for your kind words, the team at Elmcroft are very grateful for your feedback.


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Review of

Elmcroft Care Home

from J I (Daughter of Resident) published on 13 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum is usually clean, warm and comfortable. She sleeps most of the time now so we don't know what she's like or what she does between visits. Mum's glasses, a hand-stitched blanket and other named items have been missing for several months. This is not uncommon! The admin and/or management is erratic.
Emails are not often answered. Appointments to visit are not often confirmed. The meeting minutes are not forwarded as promised.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for taking the time to raise your concerns. We take every opportunity to learn from feedback given to improve our service, and will always aim to resolve any issues that arise. Please do not hesitate to contact either myself or the home and we will do everything we can to resolve this for you and your mum and address any concerns you may have.


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Review of

Elmcroft Care Home

from Dawn R (Daughter of Resident) published on 31 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and considerate towards Mum and her welfare. Staff always contact me when they have any concerns with Mum or her wellbeing. There is a big improvement since new management and more staff visible.

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Review of

Elmcroft Care Home

from S M (Daughter of Resident) published on 31 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Much improved, keep it up.

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Review of

Elmcroft Care Home

from Frank G (Husband of Resident) published on 31 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is always clean and warm, does not complain about food. Generally happy about her residency.

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Review of

Elmcroft Care Home

from J G (Wife of Resident) published on 31 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is set in a lovely location and all residents have access to secure gardens and grounds. All residents appear well cared for and contented. The staff are excellent, there is good interaction between staff and residents. Recently, activities have increased with the re-introduction of outings.
Music and dancing are particularly important to my husband and it is lovely that the staff find time to dance with him. Meals are good, with all diets catered for. I am pleased with the care my husband receives at Elmcroft.

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Review of

Elmcroft Care Home

from Moir G (Daughter of Resident) published on 31 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The improvements this past six months have been astonishing. The team at Elmcroft go above and beyond for my mum. They are understanding of her needs and encourage her to join in activities etc. My mum's demanding and more so as the dementia increases. Thank you.

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Review of

Elmcroft Care Home

from Rita C (Daughter of Resident) published on 31 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that since my mom moved to Elmcroft in August 2022, she has improved and seems very happy. Mum has a good relationship with the staff and definitely has a few favourites. When any problems arise, I find the management team assist and rectify what I have asked. Overall, I find the staff friendly
and helpful and the home very clean.

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Review of

Elmcroft Care Home

from Bintun T (Daughter of Resident) published on 30 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I experience a nice, friendly and professional service.

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Review of

Elmcroft Care Home

from Richard B (Son of Resident) published on 30 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very well looked after, but I feel the home needs more staff.

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Review of

Elmcroft Care Home

from D M (Niece of Resident) published on 30 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel very welcome. The home is clean and calm, with a lovely atmosphere. My aunt and uncle are comfortable and well cared for. Thank you.

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Awards / Recognitions (6)

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