Abbey Healthcare in Greater Manchester | 2 Care Homes

Review of
Farnworth Care Home
from Colin H (Nephew of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

My Uncle was in Farnworth care home recently with Stage 4 cancer and I could not have been happier with the care that he received in his short time there. All the care staff treated him with kindness and respect and the nursing staff were wonderful at the end. I would like to thank Claire for her help

and guidance with the NHS CHC processes and the level of care that her team delivered. If you are looking for a quality home for your loved one - This is it

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for your lovely kind comments. We really appreciate you taking the time to share your loved one's, and your own experience of Farnworth Care Home. The whole team are ever so grateful for your feedback. Thank you again

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Review of
Farnworth Care Home
from M A (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

This care home is so lovely and both myself and my brother are so relieved we managed to get our Mum a place on the nursing unit. From the moment we arrived to have a look around to now having Mum settled in and being looked after by the lovely nurses and staff, it's been such a faultless experience.

Nothing is too much trouble, just ask and someone is always happy to help. Mum's even had her hair done today in the onsite salon. It's so important to pick the right place for your loved ones when they need it and we couldn't be happier.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you so much for taking the time to write a review of your Mum's, and your experience of Farnworth Care Home. We really appreciate the lovely kind comments that you have sent us and are happy that you are very pleased with the service. Thank you

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Review of
Farnworth Care Home
from J C (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

We found the care home very warm, clean and friendly. The staff from the office staff, nurses, carers and even the cleaners were excellent. On the whole very impressed.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you very much for taking the time to write a review of your experience of Farnworth Care Home. We welcome all types of comments, compliments and concerns and are very grateful with your positive experience. Thank you.

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Review of
Farnworth Care Home
from Anita B (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Farnworth Care Home Bolton is excellent. The staff are wonderful, caring, attentive, professional and extremely accommodating. Our Mum has been in Hospital for 3 weeks with extreme breathing difficulties. Staff on her return were amazing, they all came to welcome her back, they organised a late Christmas

gift. They were happy to see our Mum with real emotion. The Manager managers his staff with warmth and together they have created a warm, caring home from home for our loved ones. We can't Thank you all enough. Excellent..excellent..caring staff, spotless, fantastic activities, lovely varied food delivered in wonderful surroundings. They always have time for family. I would highly recommend to other families making this difficult decision. Our family are eternally grateful for the high level of 24 hour care .

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you so much for taking the time to write a review of yours and your Mum's experience of Farnworth Care Home. We highly value all types of feedback about the service and are privileged to care for, nurture and support the people who are living with us. We will continue to strive to do our best by putting our Residents at the centre of everything we do. Thank you again.

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Review of
Kenyon Lodge
from K G (Granddaughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Family members are not safe under Kenyon Lodge's care. Nursing staff failed to call an ambulance when clear stroke signs were being exhibited and she was found unresponsive in her room after being left alone for 1.5 hours.
Food is not home cooked contrary to some other reviews, as one of the 'chefs'

told us we do not cook the food, it is brought in as we cannot cook for 60 residents. Staff openly call the manager names. Very unprofessional.
Care staff do not respond quick enough to residents who are on palliative care ringing their buzzer. I have witnessed with other residents as well as my own family member.

Reply from Shaun Morrissy, Home Manager at Kenyon Lodge

Thank you for taking the time to review your experience of Kenyon Lodge. Whilst It is very disappointing to read your comments, please be assured that Abbey Healthcare do take all feedback very seriously and as such a full review has been undertaken by ourselves and regulators and we are confident that all concerns are un-founded and our findings and conclusion have been shared with all relevant parties. We would however, like to apologise that your feelings and experience of the high quality care we provide have not been perceived by yourself as we would expect. We would also like to again offer you the opportunity to meet with our management to discuss how we have reached our conclusions at your convenience. Abbey Healthcare embeds our company ethos across our teams and staff members are actively encouraged to reflect on how they contribute individually to our values and how they promote respect, dignity and compassion towards all of the people who live, work and visit the Home.

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Review of
Farnworth Care Home
from Ann B (Sister of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

I was impressed as soon as I walked in to view Farnworth Care Home, I was struck by the cleanliness but also from the friendly welcome on reception. I had to find a place urgently for my brother and my sister in law. I was helped enormously by management, and all staff, they helped me through a very

stressful time. The care they have given my brother and his wife is wonderful, but also very approachable with visiting family. The family and I are so pleased we made the right choice with Farnworth care home.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for taking the time to share your experience of Farnworth Care Home. As a team we are extremely proud of the care that we provide and to receive your words of affirmation gives us reassurance that we are working hard to ensure that our residents are at the centre of everything we do. Thank you!

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Review of
Farnworth Care Home
from Chris B (Daughter of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

My mum lived in Farnworth Care Home for a year. It was a huge change after living independently until she was 100. I and the rest of her family have only the highest praise for the way she was looked after. She was made welcome from the start and treated with such care and respect. Staff are friendly,

professional, and very approachable. There is a wide range of outings and activities, but if like mum, you prefer to stay in your room and read or watch TV then that is fine.The private rooms and public spaces are kept immaculately clean. The staff made mum feel very special in her final year and I know she felt loved.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for taking the time to write a review of your and your Mum's experience whilst living with us at Farnworth Care Home. We really appreciate your honest comments which provide the team, the Home and future prospective Residents with valuable and honest feedback on the service we provide. Thank you.

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Review of
Farnworth Care Home
from Diane M (Niece of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

The minute I entered the home to view it on behalf of my auntie I knew it was the right place for my her; it immediately felt warm and inviting and I wasn't wrong to go with my feelings. Although my auntie was sadly only there for 3 weeks I can honestly say I wouldn't hesitate to recommend it to anyone

who is looking for a care home for themselves or their loved one. Everyone whom we came in to contact with showed both my auntie and our family compassion and respect. The staff, whatever their role were warm and caring. I don't know if they are aware of it but they embraced both my aunt and the family into their family. I will always be extremely grateful; it made a very sad time more bearable.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for your lovely review. We greatly appreciate you taking the time provide yours and your auntie's experience of Farnworth Care Home. This provides us with vital feedback that can be shared with the whole team and is extremely rewarding to know that we are providing a great service for the people who live with us. Thank you again!

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Review of
Farnworth Care Home
from Dave K (Husband of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

I have no complaints at all about my wife's care. The staff are caring, considerate, helpful, friendly and cheerful. The only point I would raise is with only one disabled parking space you get inconsiderate people without a Blue Badge using that space, causing inconvenience and trouble for people who

do need it. Not of course the fault of the management but the inconsiderate attitude of certain people.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for taking the time to provide feedback on yours and your loved one's experience of Farnworth Care Home. We understand your frustration about the disabled parking space and will advise all visitors to the Home to remain considerate at all times and only to use this valuable space under the correct circumstances. Thank you again for your comments, they are greatly appreciated.

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Review of
Kenyon Lodge
from J H (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My parents moved into Kenyon Lodge during the pandemic and lived there for over three years until my father's death in November 2023. It is difficult to sum up in words the peace of mind I had whilst they were there, but I will try to convey in this review, my personal experience. The staff are caring,

conscientious, and polite and do their upmost for the residents. Because I was permitted to be there beyond visiting times due to unique circumstances, I knew the staff continued with their dedicated work. In short, when you have a family member in KL, you become part of the KL family and together with the management and staff, you create the optimum atmosphere for your loved ones. When my mum passed away at the beginning of 2023, it was as though the staff had lost a member of their own family as they become so close to the residents. My dad continued to live at Kenyon Lodge after my mother's death and when he passed away, knowing that he was so well cared for, was a great comfort.

Reply from Shaun Morrissy, Home Manager at Kenyon Lodge

Thank you for your kind words, such positive feedback is much appreciated by the whole staff team, who always strive to deliver the highest quality care to our residents at all times. It was our pleasure to be entrusted with the care of your parents who are still very much missed by the staff.

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Review of
Farnworth Care Home
from Tracey K (Daughter of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

I found Farnworth Care Home a very friendly atmosphere. My mum only stayed for 3 weeks, but I felt like she was in a very safe environment, and everyone who dealt with her was absolutely brilliant in every way. They were very helpful, always chatty and very smiley which I loved. Nothing was too much

trouble and they went above and beyond to help my mum. Thank you very much for all your help and looking after our mum.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for your lovely, kind review. We are so grateful for you taking the time to share your loved one's experience at Farnworth Care Home. Thank you

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Review of
Farnworth Care Home
from Susan N (Sister-in-law of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience

My sister-in-law was admitted to Farnworth Care Home on 15th August and sadly passed away on 29th August. Throughout the brief period of her admission to her passing, I can only say that the care and dignity afforded to her by the staff on the Belmont unit was outstanding. Not only did this extend to

my sister-in-law, but to all the family and friends involved in her care. On the morning of her passing, we were overwhelmed by the care and attention to detail provided by the nursing staff to ensure that the dying process was dignified and respectful and made an extremely sad and difficult time more bearable and comforting. We cannot praise them enough.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for taking the time to write such a kind and lovely review of your loved one's experience at Farnworth Care Home. We very much appreciate the feedback and are honoured to have cared for your loved one. Thank you

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Review of
Farnworth Care Home
from Diane C (Sister of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

I would highly recommend Farnworth Care Home, their professionalism and dedication is excellent. All the staff are very friendly, treat all residents and their families as individuals, listen and act upon any concerns/requests you may have. The staff on Firwood are professional, dedicated, compassionate,

empathic and when you are feeling low, they are ready with a cup of tea and a hug! The atmosphere in the unit is a reflection of the hard work that the staff do. My brother was only there for a short time before he passed away, and I can't thank the staff enough for the respectful and dignified way they treated him. Our family will always be grateful to them for the care they provided.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you so much for your lovely, kind feedback. It was our absolute pleasure to care for and support your brother, you and your whole family. We very much appreciate you taking the time to send through your experience of Farnworth Care Home. Thank you again, Jayms.

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Review of
Farnworth Care Home
from Colin S (Son of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

This home is first class. My dad was in respite care beforehand and in only a month I have seen a massive improvement in his condition. He was detached and morose when he came in...now he is like a new person joining in the numerous activities at the bone. The managers and staff are first class, and

my dad is like a new person after only a month.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you so much for taking the time to write a review of your dad's experience at Farnworth Care Home. It is so rewarding to hear how well your dad has progressed since moving into our Home and I will ensure that the whole team receive this wonderful feedback! Thank you

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Review of
Farnworth Care Home
from Julie S (Wife of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

My husband although was only in Farnworth Care Home for a short time I can honestly say that the care he received was outstanding the manager and all the staff I can't thank enough he was always very clean and looked comfortable I would highly recommend this care home.

Reply from Tina Johnstone, Regional Operations Director at Farnworth Care Home

Good afternoon - thank you so very much indeed for taking the time to share your experience of Farnworth Care Home. It is always so lovely to read comments such as yours.

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Review of
Farnworth Care Home
from H R (Daughter of Resident) published on 8 July 2024

Submitted via Website • Report

Overall Experience

My stepfather has been a resident of Farnworth Care Home since October 2022. I would highly recommend this care home in particular for their nursing care floor where my stepfather receives fabulous care. All the nurses and staff are caring, show real empathy and are very friendly, they keep you up to

date with his needs and we feel that he is receiving exceptional care. We feel very supported.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for taking the time to write a review of your stepfather's experience at Farnworth Care Home. We strive to provide an excellent service for all of the people who live with us and it is extremely rewarding for the whole team to receive such positive comments. We thank you! Jayms

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Review of
Kenyon Lodge
from L B (Daughter of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

Moving my dad for the 3rd time has been very difficult. I was nervous at first as I live close by and heard it had a poor reputation. Dad has been here for 6 months and he has no pressure sores which is unusual as he is bed-bound and had many before. He has a few baths more here and he has not sat in

a chair in 3 years. I was amazed to see this and very thankful, he also gained weight which is positive.

Reply from Shaun Morrissy, Home Manager at Kenyon Lodge

Thank you for taking the time to send such a positive review, your comments will be much appreciated by the staff team who work hard to ensure that your dad receives the best care possible.

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Review of
Farnworth Care Home
from Karen B (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

My dad has been at the home coming up to 17 months. It was a little difficult at the beginning for him to settle but the staff and care that he has received have been exceptional. He really likes the staff at the home and the care that he receives has been great. If I have ever had to request anything,

it has been dealt with efficiently and I have been acknowledged. We are happy he is in a loving and caring home. Great staff and management and a lovely environment.
Thank you.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for your lovely review. We strive to provide an excellent, personalised service to all of the people who live with us and receiving your feedback is so reassuring to hear. Thank you again! Jayms

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Review of
Farnworth Care Home
from Susan B (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

Very caring staff.
Always feel my mum is looked after to a good standard.
Her needs have been met during various stages.
I am certain that because of the care given my mum has survived as long as she has.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

We really appreciate you taking the time to write a review of you and your Mum's experience of Farnworth Care Home. It really does mean a lot to the whole team to receive such lovely feedback and I will ensure that your comments are shared with the whole team. Thank you so much! Jayms

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Review of
Farnworth Care Home
from B M (Daughter of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

Would just like to say all the staff at Farnworth Care Home are absolutely brilliant. very helpful, friendly but professional. My mum is on the ground floor, I speak to her carer a lot, and any concerns I have, which are very few and far between are dealt with immediately. I like all the staff, they

do a great job.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

It is an absolute pleasure to receive your lovely review. Thank you so much for taking the time to feedback to us about your experience of the Home. We are very grateful and I will be sure to pass on your kind comments. Thank you again, Jayms!

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Care Homes Owned by Abbey Healthcare in Greater Manchester

Abbey Healthcare Locations in Greater Manchester (2)

Abbey Healthcare Reviews in Greater Manchester (234)

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Kenyon Lodge

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Kenyon Lodge

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Kenyon Lodge

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

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