Abbey Healthcare in Greater Manchester | 2 Care Homes

Review of
Farnworth Care Home
from Karen B (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

I feel that the nursing and care team are attentive and caring towards my dad. They make him feel special and that means the world to all of us. Thank you. It would be nice if he was able to go out on trips a little more often than he does, but I understand there are limited spaces but I have noticed

that pictures are posted on social media when he goes into the lounges for group singing etc and like to see this. Thank you

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for taking the time to share your personal experience of Farnworth Care Home. We promote and welcome all types of feedback from everyone associated with the Home and will endeavour to improve our service offering where we are able to. It is so rewarding to hear that you enjoy seeing all of the wonderful activities that our dedicated Well-Being team arrange and provide and if you ever have any suggestions on new ways that we can provide excellent entertainment, please do let us know. Thank you again,

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Review of
Farnworth Care Home
from A B (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Our Mum has been in Farnworth Care Home since June 2023. We feel eternally grateful to the Team of dedicated staff who are managed by Mr J B, they all display genuine kindness and warmth, highly skilled and professionalism. They deliver dignified, personalised care to our loved ones, so that we are

able to work, sleep, raise our families safe in the knowledge that our all our Mum's needs are met. We cannot begin to thank you - words are not enough. All our family would highly recommend Farnworth Care Home to take care of your loved ones. Excellent..excellent..!

Reply from Jayms Bell, Home Manager at Farnworth Care Home

We pride ourselves on providing the best care possible to all of the people who live with us. It is an absolute pleasure to receive your wonderful and kind comments about your loved one's experience at Farnworth Care Home. All feedback is vital so that we continually review and improve our service. Thank you for taking the time to share your feedback; we are very grateful.

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Review of
Farnworth Care Home
from Margaret C (Wife of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

I was very apprehensive about my husband going into a care home. I really didn't have to worry about anything; the care he receives is second to none. The staff really care for the residents and their families; I feel like the staff are extended family. I would have no hesitation in recommending Farnsworth

Care Home.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

We are extremely grateful that you have taken the time to write a review of Farnworth Care Home, sharing your own apprehensions and first-hand experience. I will ensure that this feedback is shared with the whole team, who strive to provide the best care possible. Thank you so much

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Review of
Farnworth Care Home
from Anne-marie M (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My mum has been in Farnworth care home for 4 years. I've never had cause for concern; the staff are brilliant, and meals always look good. The manager is also friendly, and if you have concerns, they listen to you.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

I would like to personally thank you for taking the time to write a review of Farnworth Care Home. The Home prides itself on providing the best possible service and to receive such positive and rewarding feedback ensures that the whole team receives the recognition they deserve for all of their hard work. Thank you again

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Review of
Farnworth Care Home
from P G (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

All the staff looking after my Mum were extremely caring and patient with her. They kept me up to date with any health issues she had. Mum found it hard at first to settle in but soon was laughing with the staff who made her welcome. They were there for her in her last hours when sadly I could not be

there due to my own health issues and living in Wales. I cannot praise them enough for all their care and dedication to her.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Firstly, please accept our sincerest condolences on the loss of your Mum. We highly value all types of feedback about the service we provide and thoroughly appreciate you taking the time to share your encounter with Farnworth Care Home. Thank you

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Review of
Farnworth Care Home
from N F (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Friendly and helpful staff. Lots of different activities for the residents. Very clean establishment. Nice enclosed garden when weather permits. On site hair salon which mum uses regularly. Mum's health stabilised due to good nursing care.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

We want to thank you for providing us with feedback about your and your Mum's experience at Farnworth Care Home. We are so pleased to hear that your Mum's health has stabilised whilst with us and wish both of you continued good health. Thank you again

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Review of
Farnworth Care Home
from E L (Sister of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Since my brother was admin to the Nursing home in November for respite care, and now a permanent resident. He as been treated with dignity, respect, all staff are conscientious, friendly and caring towards all patients. I have visited other homes and found that Farnworth Nursing home is absolutely wonderful.

Patient focus is always good and nothing is too much for them. Staff are happy friendly listen to relatives problems and concerns an act on solution if needed. Would highly recommend the Nursing home and would never move him .

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you so much for taking the time to write a review of your and your brother's experience at Farnworth Care Home. It is extremely rewarding and humbling to hear that the service we are providing is 'absolutely wonderful'. I will be sure to share your kind words with the whole team. Thank you again,

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Review of
Farnworth Care Home
from Dawn B (Friend of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

I was welcomed by staff on the reception desk and during my visit found all staff to be friendly, easily approachable and helpful. It was my friend's birthday and birthday banners had been put up in his room and on the corridor. There was a pleasant, calm and welcoming atmosphere and my friend was relaxed

and happy. Having experienced difficulties at some previous care homes due to my friends complex needs, I know that I have finally found a care home that is just that...Home.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

I wanted to sincerely thank you for taking the time to share your recent experience whilst visiting your friend at Farnworth Care Home. Not only does your feedback help us to recognise the good stuff, but it is also an opportunity for us to improve upon our service and share good practices with the whole team. Once again, thank you for your honest review.

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Review of
Farnworth Care Home
from Pete H (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My mum has been in the care home for 3 years and in that time the care and kindness towards her and my family has been first class, of course its never going to be perfect with 40 residents on the floor but in my mums case I can say the care has been excellent and I would personally like to thank all

the staff for taking care of my mum.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

It is an absolute pleasure to read your lovely comments. Thank you so much for taking the time to share your experience of Farnsworth Care Home. Without valuable, first-hand feedback, we would struggle to evaluate the service that we are providing and we are ever so grateful that you are happy with our service provision. Thank you again

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Review of
Farnworth Care Home
from Susan F (Daughter-in-law of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

I left a review when my father-in-law stayed for a month earlier this year, this time just a few days, but he said he loves coming on holiday to Farnworth, he says the staff are all lovely, so friendly and always happy, he loves the food, he is looking forward to coming again in the future. We tried

a nursing home in Radcliffe and a few others but he didn't like them at all. This is the first home he has stayed in more than once, so relieved we have found somewhere he likes.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

This is so beautiful to read. We strive to provide the best possible experience for all of the people who live, work and visit Farnworth Care Home and to read your kind, first-hand comments is an absolute pleasure. Thank you so much for taking the time to share your experience (again!). We are truly grateful

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Review of
Farnworth Care Home
from Ruth M (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

My dad has been in the home for over a year now. Since he was discharged from hospital , his health has improved he has gained weight and is well looked after. The staff are efficient, friendly and approachable. If they have any concerns they contact us.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you so much for taking the time to share yours and your loved ones experience of Farnworth Care Home. We are very grateful for the kind feedback. Thank you again!

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Review of
Farnworth Care Home
from Colin H (Nephew of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

My Uncle was in Farnworth care home recently with Stage 4 cancer and I could not have been happier with the care that he received in his short time there. All the care staff treated him with kindness and respect and the nursing staff were wonderful at the end. I would like to thank Claire for her help

and guidance with the NHS CHC processes and the level of care that her team delivered. If you are looking for a quality home for your loved one - This is it

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for your lovely kind comments. We really appreciate you taking the time to share your loved one's, and your own experience of Farnworth Care Home. The whole team are ever so grateful for your feedback. Thank you again

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Review of
Farnworth Care Home
from M A (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

This care home is so lovely and both myself and my brother are so relieved we managed to get our Mum a place on the nursing unit. From the moment we arrived to have a look around to now having Mum settled in and being looked after by the lovely nurses and staff, it's been such a faultless experience.

Nothing is too much trouble, just ask and someone is always happy to help. Mum's even had her hair done today in the onsite salon. It's so important to pick the right place for your loved ones when they need it and we couldn't be happier.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you so much for taking the time to write a review of your Mum's, and your experience of Farnworth Care Home. We really appreciate the lovely kind comments that you have sent us and are happy that you are very pleased with the service. Thank you

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Review of
Farnworth Care Home
from J C (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

We found the care home very warm, clean and friendly. The staff from the office staff, nurses, carers and even the cleaners were excellent. On the whole very impressed.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you very much for taking the time to write a review of your experience of Farnworth Care Home. We welcome all types of comments, compliments and concerns and are very grateful with your positive experience. Thank you.

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Review of
Kenyon Lodge
from K G (Granddaughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Family members are not safe under Kenyon Lodge's care. Nursing staff failed to call an ambulance when clear stroke signs were being exhibited and she was found unresponsive in her room after being left alone for 1.5 hours.
Food is not home cooked contrary to some other reviews, as one of the 'chefs'

told us we do not cook the food, it is brought in as we cannot cook for 60 residents. Staff openly call the manager names. Very unprofessional.
Care staff do not respond quick enough to residents who are on palliative care ringing their buzzer. I have witnessed with other residents as well as my own family member.

Reply from Shaun Morrissy, Home Manager at Kenyon Lodge

Thank you for taking the time to review your experience of Kenyon Lodge. Whilst It is very disappointing to read your comments, please be assured that Abbey Healthcare do take all feedback very seriously and as such a full review has been undertaken by ourselves and regulators and we are confident that all concerns are un-founded and our findings and conclusion have been shared with all relevant parties. We would however, like to apologise that your feelings and experience of the high quality care we provide have not been perceived by yourself as we would expect. We would also like to again offer you the opportunity to meet with our management to discuss how we have reached our conclusions at your convenience. Abbey Healthcare embeds our company ethos across our teams and staff members are actively encouraged to reflect on how they contribute individually to our values and how they promote respect, dignity and compassion towards all of the people who live, work and visit the Home.

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Review of
Farnworth Care Home
from Ann B (Sister of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

I was impressed as soon as I walked in to view Farnworth Care Home, I was struck by the cleanliness but also from the friendly welcome on reception. I had to find a place urgently for my brother and my sister in law. I was helped enormously by management, and all staff, they helped me through a very

stressful time. The care they have given my brother and his wife is wonderful, but also very approachable with visiting family. The family and I are so pleased we made the right choice with Farnworth care home.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for taking the time to share your experience of Farnworth Care Home. As a team we are extremely proud of the care that we provide and to receive your words of affirmation gives us reassurance that we are working hard to ensure that our residents are at the centre of everything we do. Thank you!

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Review of
Farnworth Care Home
from Chris B (Daughter of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

My mum lived in Farnworth Care Home for a year. It was a huge change after living independently until she was 100. I and the rest of her family have only the highest praise for the way she was looked after. She was made welcome from the start and treated with such care and respect. Staff are friendly,

professional, and very approachable. There is a wide range of outings and activities, but if like mum, you prefer to stay in your room and read or watch TV then that is fine.The private rooms and public spaces are kept immaculately clean. The staff made mum feel very special in her final year and I know she felt loved.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for taking the time to write a review of your and your Mum's experience whilst living with us at Farnworth Care Home. We really appreciate your honest comments which provide the team, the Home and future prospective Residents with valuable and honest feedback on the service we provide. Thank you.

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Review of
Farnworth Care Home
from Diane M (Niece of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

The minute I entered the home to view it on behalf of my auntie I knew it was the right place for my her; it immediately felt warm and inviting and I wasn't wrong to go with my feelings. Although my auntie was sadly only there for 3 weeks I can honestly say I wouldn't hesitate to recommend it to anyone

who is looking for a care home for themselves or their loved one. Everyone whom we came in to contact with showed both my auntie and our family compassion and respect. The staff, whatever their role were warm and caring. I don't know if they are aware of it but they embraced both my aunt and the family into their family. I will always be extremely grateful; it made a very sad time more bearable.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for your lovely review. We greatly appreciate you taking the time provide yours and your auntie's experience of Farnworth Care Home. This provides us with vital feedback that can be shared with the whole team and is extremely rewarding to know that we are providing a great service for the people who live with us. Thank you again!

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Review of
Farnworth Care Home
from Dave K (Husband of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

I have no complaints at all about my wife's care. The staff are caring, considerate, helpful, friendly and cheerful. The only point I would raise is with only one disabled parking space you get inconsiderate people without a Blue Badge using that space, causing inconvenience and trouble for people who

do need it. Not of course the fault of the management but the inconsiderate attitude of certain people.

Reply from Jayms Bell, Home Manager at Farnworth Care Home

Thank you for taking the time to provide feedback on yours and your loved one's experience of Farnworth Care Home. We understand your frustration about the disabled parking space and will advise all visitors to the Home to remain considerate at all times and only to use this valuable space under the correct circumstances. Thank you again for your comments, they are greatly appreciated.

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Review of
Kenyon Lodge
from J H (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My parents moved into Kenyon Lodge during the pandemic and lived there for over three years until my father's death in November 2023. It is difficult to sum up in words the peace of mind I had whilst they were there, but I will try to convey in this review, my personal experience. The staff are caring,

conscientious, and polite and do their upmost for the residents. Because I was permitted to be there beyond visiting times due to unique circumstances, I knew the staff continued with their dedicated work. In short, when you have a family member in KL, you become part of the KL family and together with the management and staff, you create the optimum atmosphere for your loved ones. When my mum passed away at the beginning of 2023, it was as though the staff had lost a member of their own family as they become so close to the residents. My dad continued to live at Kenyon Lodge after my mother's death and when he passed away, knowing that he was so well cared for, was a great comfort.

Reply from Shaun Morrissy, Home Manager at Kenyon Lodge

Thank you for your kind words, such positive feedback is much appreciated by the whole staff team, who always strive to deliver the highest quality care to our residents at all times. It was our pleasure to be entrusted with the care of your parents who are still very much missed by the staff.

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Care Homes Owned by Abbey Healthcare in Greater Manchester

Abbey Healthcare Locations in Greater Manchester (2)

Abbey Healthcare Reviews in Greater Manchester (241)

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Kenyon Lodge

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Farnworth Care Home

Kenyon Lodge

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