Abbey Healthcare in London | 3 Care Homes

Review of
Aarandale Manor
from Paul S (Son of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

My mum has been at this care home for two years now and I feel that, as a very regular visitor, I am in an excellent position to provide potential residents and their families with a realistic view of the care that Aarandale has provided and continues to provide to my mother.
Every single member of

staff that I have come into contact with has been extremely caring above and beyond what you would reasonably expect. I love my mother dearly and was her sole carer for over five years. She is my only remaining relative and I love her dearly. The care my mother receives is truly exceptional and it feels like I am leaving her with family when I go to my own home. When I take Mum back to the care home, the staff are really pleased to see her and she is thriving there.
Whilst all the staff have been absolutely wonderful to my mother, a few do deserve special mention, three ladies in particular and a very special Scottish nurse, who actually made me cry with the kindness she showed my mother.

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Review of
Barleycroft Care Home
from P R (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The care given to my mother by the staff is exceptional. They treat my mother with love and empathy in what is sometimes a challenging environment. They listen to any concerns or worries that I express in relation to my mother's health and well-being and go the extra mile to help.

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Review of
Aarandale Manor
from James L (Grandson of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My Grandma has been a resident at Aarandale Manor for many years.
The care is exceptional, the staff and manager are always super friendly, and approachable. It has that great family feel and there is no other care home that we would want her to live in.
I would always praise and highly recommend

Aarandale Manor to anyone needing this service.

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Review of
Manor Farm Care Home
from Jean B (Daughter of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience

It was a great decision me and my dad made for him to be a permanent resident in Manor Farm Care Home we made it together it was important for my Dad to make the decision and he loves it in Manor Farm Care Home. He said the staff looks after him very well. My dad words any problems and my dad has it

rectified straight away. My dad is happy and so am I. Thanking all the staff for the care you give my Dad and continue to do so.

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Review of
Manor Farm Care Home
from Keith L (Son of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Very satisfactory experience.

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Review of
Aarandale Manor
from Elizabeth C (Wife of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

I cannot praise the care and attention given to my husband during the 2 plus years he was in Aarandale Manor. The senior staff and carers showed excellent respect to him at all times and their care for him couldn't be better. At the end of his life, the dignity that was given to him was outstanding.

As a daily visitor to my husband, the staff were always most respectful and kept me updated on his condition. I would never hesitate to recommend Aarandale Manor to anyone. Well done to everyone involved in my husband's care, particularly his end-of-life care.

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Review of
Aarandale Manor
from John A (Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

Since my time of being here, I found the service excellent, sorry to be dull and boring but I find Aarandale is fab.

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Review of
Aarandale Manor
from D B (Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

My family and I have been surprised with the friendly, kind and excellent service provided by all the staff and management. I am well aware of the personal needs I have to keep to a strict vegetarian and selective fish menu and again they are extremely helpful. All this including the personal help given

to me makes for absolute satisfaction.

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Review of
Aarandale Manor
from M S (Daughter of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

This is the third care home where Mum has been placed. The first one no-one bothered to know Mum and she became depressed. The second one the care was good but the cleanliness was extremely poor and was not adequate for her needs. At Aarandale Manor everything is what she needs. The carers are sympathetic

and nice. She is really happy here and for the first time, I saw her smile. I strongly recommend Aarandal and I'm happy to be of any assistance. She has been here for nearly a year.

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Review of
Aarandale Manor
from A R (Power of Attorney of Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

I am very grateful now my client is being cared for. She was extremely lucky when they made a memorabilia day for her for who she is - she is always clean and cared for - the food is excellent and she enjoys it and always finishes her plate!

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Review of
Aarandale Manor
from H S (Respite Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

Due to a broken arm and other medical conditions, I needed respite care. As I came from the hospital the nurses were excellent for changing my dressing and removing sutures. They have an activities manager and he arranges interesting outings. The food was good and their omelettes were delicious. I have

no hesitation in recommending this home for their professional care.

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Review of
Barleycroft Care Home
from Ian M (Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

I've been here for seven months, I have found that I feel better in myself. Staff have helped me to bring my sanity back. I feel that once I have a prosthetic leg, I will be good to go home. The new manager is very understanding and helpful. She is one of the only people in charge I have found it's

easy to talk to.

Reply from Madalina Ilie, Home Manager at Barleycroft Care Home

Thank you for your wonderful review of our home, it means a lot for us and it is our pleasure to care for you. I will be sure to share your positive feedback with the team.

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Review of
Barleycroft Care Home
from Paul L (Resident) assisted by family/friend published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

Overall, I find the care received has been fair to good.
The management team find care easy to get on with, polite and helpful.

Reply from Madalina Ilie, Home Manager at Barleycroft Care Home

Thank you for your lovely words, it means a lot for us. It is a pleasure to have you living with us here. I will be sure to share your comments with all our team.

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Review of
Barleycroft Care Home
from A I (Daughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

My amazing mum has been a resident here for the last 11 years.
We have a great team of nurses, carers and managers.
I visit Mum daily and participate in her care, and they work as a team with me!
I have no issues with the home, and to be honest, some carers are incredible!
Mum being here has enabled

me to continue working and get quality time with Mum as well. Food is always good with great choices and when Mum was eating solid food, I used to join her for a lovely Sunday roast lunch! And for only £1.00!
Mum is 97 now and on a puree diet, but they cater for her with no problem!

Reply from Madalina Ilie, Home Manager at Barleycroft Care Home

Thank you for your wonderful review of our home; it means a lot to us. I will share your lovely feedback with all our team. It is our pleasure to care for your mum and to have you here as part of our big family.

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Review of
Barleycroft Care Home
from Julie W (Daughter of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience

If you really care about your loved ones please do not send them here, my mum was a resident there for a few weeks and I can honestly say, that the home was filthy dirty, you wipe your feet on the way out.
They had mice in residents' rooms, the food was like slop and the majority of the staff were

rude, the residents were not properly cared for, minimal activities, residents spent most of the time in their rooms like prisoners.
Even Social Services were aware of the mice being in the home back in October 2023.
I am so glad I moved my mum out of here.

Reply from Madalina Ilie, Home Manager at Barleycroft Care Home

I am sorry to hear you had a negative experience with our home, September 2023. Since then, we have a new management team in place that have implemented positive changes in the home. In October 2023 we have applied many prevention and improvement measures to resolve this problem that was due to major building works surrounding Barleycroft which resulted in underground nests being disturbed also impacting the local community. We have a positive dining experience with fresh food prepared daily by our chefs who cater for individual specific dietary requirements. Recently been inspected by EHO maintaining the 5*rating as well as IPC achieving 93% which indicates very good hygiene achievement across the home. We have a good diverse care team at Barleycroft who are consistent and therefore ensure high standards of care to all our residents. All our activities planner is made with our residents taking into consideration everyone's wishes and medical condition. I hope Mum settled well in the new home.

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Review of
Aarandale Manor
from Karen L (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

I want to say a huge thank you to all the carers and managers at Aarandale who are doing such a brilliant job of looking after my dad. I cannot tell you how happy I am with the way in which dad is being cared for, looked after and respected, despite his illness. They all do such an amazing job and it

is such a delight each time I go to visit him, to see him smiling and getting along with everyone. I am also amazed at how much he is talking to different people because before he came to Aarandale he wasn't saying very much at all. As much as it was an extremely difficult decision to make to move him out of his flat into the home, I knew it was the right thing to do, and seeing him now, has just proved that. Thank you all so much.

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Review of
Manor Farm Care Home
from C A (Daughter of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been at Manor Farm Care for 3 years and she had a really bad experience at a previous home. When she moved to Manor Farm, her life change was complete, she was happier than before and Mum feels more secure in all aspects. The management and staff are brilliant there, I had experienced

it in the past but I couldn't believe it. Mum now has dementia and has many complex needs, but even then she has been treated with so much care, kindness and generosity of spirit. This is a testament to all staff from management, nursing, catering and reception, that my mum is still here. Thanks.

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Review of
Barleycroft Care Home
from Antony C (Son of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff were always helpful and friendly towards my father and family.

Reply from Sarah Willitts, Regional Manager at Barleycroft Care Home

Thank you so much for a lovely review. We will share this with our team.

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Review of
Manor Farm Care Home
from P T (Daughter-in-law of Resident) published on 25 June 2024

Submitted via Postal Card • Report

Overall Experience

My father-in-law was admitted to Manor Farm Care Home on Friday the 24th of May at 5:30 pm. Sadly he had a very restless night and passed away in the early hours of Saturday the 25th of May despite all of the efforts of the staff and ambulance service. He was 99 years old! So although he did not experience

the life he would have had at Manor Farm, I wanted to complete this review as my son and I were so impressed with the staff, care and management. His room, the dining area and the residents' lounge were perfect. So, thank you everyone and I'm only sorry that he did not get to experience it himself. He would have loved it and we know he would have been cared for by those amazing staff. Thank you!

Reply from Sarah Willitts, Associate Director of operations at Manor Farm Care Home

Thank you for this lovely review. We will share this with our staff team. May he rest in peace.

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Review of
Manor Farm Care Home
from Christine H (Sister of Resident) published on 14 June 2024

Submitted via Postal Card • Report

Overall Experience

Staff are excellent but the food is not appetising and hot.

Reply from Fiona White, Regional Director at Manor Farm Care Home

Thank you for taking the time to write a review. It is very disappointing that you feel the food is not 'appetising or hot'. We would very much welcome the opportunity to discuss your concerns in more detail so that we may work together to resolve any issues. Our Head Chef and his catering team pride themselves on delivering the very best dining experience, with delicious and nutritional menus that cater to each individual need. This month, Manor Farm were finalists in the Care Home Catering Team of the Year 2024 category at the prestigious NACC Catering Awards, as recognition of their dedication to the care industry. Please feel free to come in and speak to us the next time you visit the home.

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Care Homes Owned by Abbey Healthcare in London

Abbey Healthcare Locations in London (3)

Abbey Healthcare Reviews in London (132)

Aarandale Manor

Barleycroft Care Home

Aarandale Manor

Manor Farm Care Home

Manor Farm Care Home

Aarandale Manor

Aarandale Manor

Aarandale Manor

Aarandale Manor

Aarandale Manor

Aarandale Manor

Barleycroft Care Home

Barleycroft Care Home

Barleycroft Care Home

Barleycroft Care Home

Aarandale Manor

Manor Farm Care Home

Barleycroft Care Home

Manor Farm Care Home

Manor Farm Care Home

Awards / Recognitions (6)

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