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Care Home Owned by Abbey Healthcare in West Midlands

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Abbey Healthcare in West Midlands

Only the locations & reviews in West Midlands for Abbey Healthcare are showing below.

View the details of all 16 locations (with 877 reviews) owned by Abbey Healthcare

Abbey Healthcare Locations in West Midlands (1)

 

1 Care Home owned by Abbey Healthcare in West Midlands

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Wrottesley Park House

Wergs Road, Tettenhall, Wolverhampton WV6 9BN 

9.7 13 reviews
"I receive good quality care. Staff are friendly warm and supportive.the activities in the home are great with plenty of fun and laughter. I…"   Read all 13 reviews
Location Type Care Home

Wrottesley Park House, in Wolverhampton is a purpose built building covering two floors and has recently undergone a refurbishment which now offers pleasant interiors and en-suite bedrooms. The home is nursing and residential and staff pride themselves… Read more about Wrottesley Park House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 63 Rooms from £1,200 / week

Abbey Healthcare Reviews in West Midlands (13)

9.5
Abbey Healthcare has a Group Review Score of 9.5 (9.512) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbey Healthcare must have a Review Score.

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Review of

Wrottesley Park House

from N W (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a late review to thank the management team and all Wrottesley staff for the wonderful care and support they gave to my father in the last few months before he died. Dad was quite frail when he was eventually given approval by the local authority to have residential care, and he was so happy
to know he could reside at Wrottesley Park House and that he would be safe, and spend his final months without the risk of falling or feeling isolated.
The staff were kind, caring and responsive to all the issues raised by the family to make Dad's stay as homely and as comfortable as possible. He even had a few 'favourites' within the staff team, who attended to his needs and would often make time to have a chat and a laugh with him.
The palliative care he received was excellent and he was comfortable, contented and peaceful in his final days.

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you so much for sharing this thoughtful review. We are truly grateful for your kind words and for taking the time to share your experience. At Wrottesley Park House Nursing Home, we strive to provide the highest level of care and support, and we're so pleased to hear that your dad's stay was marked by professionalism, compassion, and comfort. It's wonderful to know that our team's dedication made such a positive impact on his well-being. We will continue to prioritize respect, dignity, and engagement for all of our residents. Thank you again for putting your trust in us. I will share your feedback with my team.


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Review of

Wrottesley Park House

from Zaynab K (Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive good quality care. Staff are friendly warm and supportive.the activities in the home are great with plenty of fun and laughter. I am happy to recommend wrottesley park house to all those who require care and support

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you for your positive feedback. Its been a great pleasure to support you while you are in our care. I will share your feedback to my team and we will continue to deliver high quality care and support for all our service users.


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Review of

Wrottesley Park House

from M B (Cousin of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with support my family member receives. As with all care homes, there are somethings that could be improved. Staff overall are friendly although some do need to be more approachable. My family member has settled well. Overall, I am generally happy with the home.

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you for your positive feedback. It is an absolute pleasure to support and care for your cousins at Wrottesley Park House. As a team we will continue to provide person centred quality care to all our service users. I will pass your feed back to our team and will work hard to improve on areas where shortcomings identified.Thank you


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Review of

Wrottesley Park House

from B B (Granddaughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan spent two months at Wrottesley Park House when she was diagnosed with terminal illness and advised for palliative care. The care , compassion and the kindness shown by the whole staffing team was outstanding, right from the first day until the last day. She was always treated with respect, dignity
and kindness. The management team was always approachable, and I found them actively involved in care, giving the team required guidance when required. I would happily recommend Wrottesley Park House to anyone needing care and attention.

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you for your wonderful review and much appreciated. It is an absolute pleasure to care for your Nan. I will share your feedback with our team and will continue to deliver quality care to all our service users.


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Review of

Wrottesley Park House

from M R (Sister of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last few months I feel the overall management of the home has improved greatly. Very impressed with the new manager who is veru hands on. The activities they provide are lovely and help my brother socialise and come out of his room.

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you M for your feedback. We aim to provide high-quality, person-centred care to all our service users. I will share your feedback with my team and continue to deliver quality care to your brother and make consistent improvements where shortcomings are noticed.


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Review of

Wrottesley Park House

from Paul S (Nephew of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle stayed at Wrottesley Park House for a respite stay in December following a terrible fall at home. This is a great Home in and out, the staff are so friendly, caring and welcoming. The care and support my uncle received there was second to none. Great Home! Highly recommend.

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you Paul for your positive feedback. It has been an absolute pleasure to care for your uncle whilst he was at Wrottesley Park House. I will share your feedback with our team and we will continue to deliver quality care to all our service users. Thank you


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Review of

Wrottesley Park House

from Jin T (Sister of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff including care home management are very friendly, approachable and always prepared to listen and respond to any concerns that are raised by family members of service users. The home itself is clean, bright and welcoming. The rooms of service users are reasonably well kept - although rooms
do look very tired and from a hygiene perspective the ' bedding'' should be changed each week and on observation this has not been the case - and as a result this has had to be requested and raised. Resident activity is good, they hold arts and crafts sessions including music and musicians/singers invited for special evening entertainment. Which I'm aware service users enjoy. A recommendation for improvement would be for the home to consider the offer of 121 care and support including 121 activity sessions for service users to help improve wellbeing.

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you Jin for your feedback. We aim to provide high-quality, person-centred care to all our service users. I will share your feedback with my team and continue to deliver quality care and make consistent improvements where shortcomings are noticed. Please note that we are aware of the fact that some rooms are in need of decoration and the work is already underway. External contractors are being used to decorate the bedrooms and communal areas to a great standard. Also, residents' bedlinens are changed every single day and at times more than once depending on their needs. Besides, residents who are unable to or do not wish to join to group activities, 121 sessions of activities are being carried out for them. Please be assured that we are working tirelessly to ensure that all our residents receive top-quality care at Wrottesley Park House.


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Review of

Wrottesley Park House

from K P (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been made to feel so welcome and absolutely loves Wrottesley Park Care home. The care from the staff at all levels is fantastic and my sister and I are so pleased with the level of care that he is receiving. The room and home is always clean and warm and everyone is so friendly. Dad always
looks smart and is treated with dignity and respect. Thank you to everyone for caring for Dad so wonderfully.

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you for your wonderful review and much appreciated. It is an absolute pleasure to care for your father. I will share your feedback with our team and will continue to deliver quality care to all our service users.


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Review of

Wrottesley Park House

from S S (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care, my father is now happy. Since being admitted the last two weeks we can see a great improvement and looking forward to him coming home. All staff have been very helpful and always happy to help with tasks. The manager has been very helpful and has great knowledge and understanding.
I would recommend the care home.

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you for your positive review. It's an absolute pleasure to care for and support your father. I will share your feedback with our team and will continue to deliver quality care for our service users.


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Review of

Wrottesley Park House

from L H (Granddaughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was taken into Wrottensley Park House in November and was in room 4. All the staff, management, kitchen and resident in the home was always happy to see you, helpful and always help and supported us a family to the day come and she passed away. Even when she passed, they gave her dignity. Very
clean, food and drink was never a problem. Always come and said hello and was there anything we needed. So I want to thank all the team for their hard work, you're doing amazing.

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you for your positive review. It's an absolute pleasure to care for and support your nan. She will be missed. I will share your feedback with our team and will continue to deliver quality care for our service users.


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Review of

Wrottesley Park House

from J H (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Wrottesley Park House Nursing Home after being in a hospice as palliative care. From the moment my husband and myself visited the home we were made to feel very welcome, it was spotless, and it felt like home. The room was nice, overlooking the garden. The care was amazing from the
top right down to the cleaning when my mum was at end of life. The care was amazing, we will never forget how lovely and kind the staff were and so much dignity was given.

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you for your positive feedback. It's an absolute pleasure to care for and support your mother. I will share your feedback with our team and will continue to deliver quality care for our service users.


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Review of

Wrottesley Park House

from G M (Daughter of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was able to obtain a place at Wrottesley Park House for four weeks respite care. Being 93 years old and having not only had a minor stroke in the previous month but also lost his wife after 65 years of marriage, he was fragile, weak, immobile, anorexic and depressed. After 2 weeks of professional
care by the fantastic staff at Wrottesley, as well as the varied activities, menus and constant companionship, the family have already noticed a vast improvement in his health and wellbeing. He is no longer lonely and has something to look forward to daily.

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you for your positive feedback. It's an absolute pleasure to care for and support your father. I will share your feedback with our team and will continue to deliver quality care for our service users.


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Review of

Wrottesley Park House

from K P (Relative of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with great facilities and lovely grounds. The new manager is highly experienced and leads the team with enthusiasm. Compassion and high standards of care. Would definitely recommend Wrottesley Park.

Reply from Santhosh George, Home Manager at Wrottesley Park House

Thank you for your positive feedback. We will share it with our team and use it to continue delivering quality care for our service users.


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Awards / Recognitions (6)

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