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Hollywood Rest Home Locations (3)

 

3 Care Homes owned by Hollywood Rest Home

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Hollywood Rest Home

32/34 Cresthill Avenue, Grays RM17 5UJ 

1 review
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 46 Rooms
Hollyrose House

116 Lodge Lane, Grays RM16 2UL 

  • Care Provided
  • Residential
  • Learning Disability
  • Dementia
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Eating Disorders
  • Substance Misuse
  • 12 Rooms
Hollyveer House

16 Brook Road, Benfleet SS7 5JA 

9.2 32 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 50 Rooms

Hollywood Rest Home Reviews (33)

Reviews Posted for members of Hollywood Rest Home

Overall Experience

  • 11
  • 3
  • 5
  • 0
  • 1

Date Published

33
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7
26
Review of

Hollyveer House

from Kerry S (Daughter of Resident) published on 21 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is fabulous, very caring and friendly to all families and residents. My father is very happy here and all his care needs are met with a smile!
Nothing is too much trouble for the team.
My father enjoys the food and looks forward to his cooked breakfast every morning. He loves sitting in
the gardens on the beautiful garden furniture. I can honestly say that my father is very happy.

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Review of

Hollyveer House

from Lorraine R (Daughter of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has really deteriorated in the last few months, but the care and dedication of the staff have been amazing. They have kept me fully informed of everything with regard to Mum's care and needs. Mym is always treated with the utmost dignity and respect.

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Review of

Hollyveer House

from J S (Son of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and very helpful. They treat Mum with care and respect. She is fed, showered and dressed with all her needs catered for. It is of great comfort to know Mum has 24-hour care and assistance from people who cheerfully and with patience make sure she is safe and well.

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Review of

Hollyveer House

from L K (Daughter of Resident) published on 17 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Hope Green for around a year and a half now and in this time his overall health and mobility have vastly improved. He enjoys the food and is well looked after. Staff are always happy when I visit and the home has a lovely atmosphere with nice bright wide corridors and everyone in
the home is always very inviting when we arrive.

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Review of

Hollyveer House

from June B (Daughter of Resident) published on 13 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really pleased with the care and attention my parents are receiving.
It is a very happy place and enjoy our visits.
Staff very friendly.

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Review of

Hollyveer House

from K W (Granddaughter of Resident) published on 13 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care and support to both my nan and grandad. They both are happy and well looked after and are treated with dignity by the staff. I am very grateful fir all they do for my grandparents.

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Review of

Hollyveer House

from Beverley M (Daughter of Resident) published on 11 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I properly should have written a review when my mum first become a resident at the home in March 2023. Like most family when considering care for your loved one it is a really difficult decision and one which gives many sleepless nights as, of course, you only want the best for them.
I have found the
home very supportive when dealing with Mum and us as a family. They have always taken the time to ensure that we are reassured and things are explained (however many times we ask) in a way which is respectful. This goes from the management, senior care, administration, care staff, ancillary, catering and activities, in fact, everyone. I think it is very important to remember to give it time, the staff have to get to know not just your loved one but you. You have to be realistic with your expectations (clothes will go missing) and this takes time. Mum has settled very well, she is happy and safe which is the main thing.

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Review of

Hollyveer House

from Janis O (Niece of Resident) published on 10 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are good, respectful, considerate and open to comments. Beds are often unmade or badly made. Resident cleanliness leaves a lot to be desired. Often I have had to do this myself whilst visiting. Activities to stimulate the mind is fairly non existent. Items of clothing have gone missing and I often
find clothing in drawers or wardrobe that are not hers. Morning coffee/tea is sporadic, although water is always available. The garden is more like a forest.

Reply from Katie Barnett, Marketing Administrator at Hollyveer House

Thank you for taking the time to leave us your feedback and for your kind comments about our team. We are sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.


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Review of

Hollyveer House

from Alison C (Daughter of Resident) published on 10 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home and staff to be fabulous at dealing with my Dad with his difficulties they have been patient and helpful at all times.

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Review of

Hollyveer House

from S L (Daughter of Resident) published on 4 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Disgusting home, filthy room. Feed my dad from the floor, no table. Dirty pads just left on the side. Food I bring in is pinched. Staff don't really care at all. Total waste of money. I'm sure you won't be contacting me.

Reply from Katie Barnett, Marketing Administrator at Hollyveer House

Thank you for your feedback. We take comments or complaints very seriously and have a robust process in place to investigate, resolve or address any issues. Our approach can be found on our website under ‘Feedback’ and is readily available in our care home. We encourage residents and families to use our feedback process and to speak directly to the home team in the first instance as this ensures prompt resolution of any concerns. We also have alternative ways of reporting concerns, should you wish to speak to someone else. We are currently investigating matters relating to this review and will stay in touch with the resident and family member to provide feedback on the outcome.


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Review of

Hollywood Rest Home

from Alis P (Daughter of Resident) published on 6 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

On first impressions it looks great on the outside. Garden is lovely but rarely used for the residents. Entrance is by a side door and on entering there is a strong smell of urine. The dining room where you meet your relative is gloomy although there is a brighter room next to this one, which appears
to be for activities
The corridors going up to the bedrooms are narrow and gloomy and not clearly labelled, so one can easily get lost!
Overall the staff all seem to be kind and friendly and are doing a great job with very demanding residents.

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Review of

Hollyveer House

from Diane C (Wife of Resident) published on 23 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Hope Green Care Home due to me going into hospital from all. From all visits taken place he was always happy the carers seemed to look after him very well and my husband didn't complain once. He has a nut allergy which they take seriously with his food. Overall, although my husband
wanted to come home, he would have been quite happy to stay another week if nescecary.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, for letting us know how we are doing at Hopes Green Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review of

Hollyveer House

from L H (Daughter of Resident) published on 21 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

At first, I was content knowing my mother was cared for, however now I'm worried all the time, to the point of having bad dreams about her welfare. Every time I visit she is wet through and generally with a dirty pad also. I keep an eye on her toothpaste and it hasn't been touched in months, these are
basic needs not being done. You may ask why don't you move her somewhere else, but I'm afraid elsewhere could be even worse.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you for your comments about Hopes Green Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing.
Since your review was submitted, our Regional Manager has contacted you to discuss your concerns directly so we hope that this has provided some reassurance.
However, if you would like to discuss anything further, please do reach out to our Regional Manager once again. Thank you.


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Review of

Hollyveer House

from Lynne G (Friend of Resident) published on 14 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Hopes Green Care Home for a few years. I now visit my friend each week. I have always found all the people who work at Hopes Green Care Home lovely, caring and polite to all. They all do an amazing job in making so many peoples lives in their care comfortable and happy. Everyone
is so helpful and cheerful. I would recommend this care home to anyone.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Lynne, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hopes Green Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.


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Review of

Hollyveer House

from David P (Son of Resident) published on 8 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for many years. She is so happy there and the care she gets from all the staff working there is first class.
The staff are not just looked at as carers, but as friends to my mum too. I myself could not be happier with the care and treatment she gets.
The manager and
her team in the office also so very helpful and keep me up to date by phone when they need to speak to me. You hear so many horror stories about some care homes in the news years passed. But this care home is the best. I would recommend Hopes Green to anyone looking for a caring thoughtful home for a loved one, knowing the care and treatment that they would get is the best.

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Review of

Hollyveer House

from Carly F (Granddaughter of Resident) published on 30 June 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know 100% that my Nan is receiving the best care during this time. Whilst it’s been hard not being able to visit we are able to see what she has been up to with the staff. The staff have worked really hard to keep us updated and ensure that the residents are having plenty of activities to do should
they wish. (I know my Nan doesn’t always want to join in) however, if she doesn’t go into the lounge she doesn’t miss out because the staff come round to their rooms as well. Every picture I have seen of my Nan during this period she looks lovely, hair is immaculate and dressed nicely and she has her cheeky grin which tells me that she is enjoying her time with the staff. I know that the office staff are in contact with my Mum to give updates and my Mum has received two lovely cards that my Nan has made to let her know that she is okay. Thank you for putting your own lives at risk without question to care for my Nan so well.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Carly, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience of Hopes Green Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review of

Hollyveer House

from Nicola W (Granddaughter of Resident) published on 22 June 2020

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Management based downstairs don't seem to have any idea what's happening upstairs. I feel that some staff don't always tell the truth. I feel that the dementia residents upstairs aren't treated as well as the residents downstairs.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.


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Review of

Hollyveer House

from Martin N (Son of Resident) published on 15 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff do the best they can, given what they have to do.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Martin, for your feedback about our home. We are pleased to hear that your experience has been positive and appreciate your kind comments about our team. We hope to see you again soon.


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Review of

Hollyveer House

from Lea S (Niece of Resident) published on 6 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has received great care and compassion since moving in earlier this year. In my experience, the staff give excellent care and go far beyond in giving residents a fun and varied environment with various activities taking place on a regular basis.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Lea, for letting us know how we are doing at Hopes Green Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback. Our team work hard to provide fun and engaging activities for our residents to enjoy, so we are pleased to hear how satisfied you are with these. We hope to see you again soon.


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Review of

Hollyveer House

from Jennifer D (Daughter of Resident) published on 6 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have seen my mother (with dementia) bloom over the past year she has been a resident. The staff and helpers are wonderful. I am kept up to date with events going on, accompanied by photos. Mum seems to enjoy the entertainment and also the numerous crafts. I would definitely recommend this care home.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Jennifer, for your positive feedback towards Hopes Green Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mother has settled in, and that she is enjoying the activities and entertainment. If there is anything more we can do, please do not hesitate to reach out.


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Awards / Recognitions (0)

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Frequently Asked Questions about Hollywood Rest Home

How many Care Homes does Hollywood Rest Home own?

Hollywood Rest Home own 3 Care Homes.

Which Hollywood Rest Home Care Homes have the highest review score?

Hollyveer House, Hollywood Rest Home & Hollyrose House have the highest review score.
Hollywood Rest Home in Essex

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