Brendoncare Foundation in West Sussex | 2 Care Homes

Review of
Brendoncare Stildon
from Lisa H (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

We used Brendoncare Stildon for two weeks respite after a hospital stay for Mum. We found the home ourselves as the ones that had come recommended from the hospital team were not suitable. The staff were very welcoming and Mum was made to feel comfortable. The room was en-suite and spacious, clean and

warm. Staff were friendly, meals delicious and lots of choices, activities every day if Mum wished to participate. Although it was only a short stay, I would not hesitate to use the home again.

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Review of
Brendoncare Stildon
from James W (Stepson of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

There was no question of which local care home to choose for my stepfather as staff at Brendoncare Stildon had lovingly cared for my wife's mother, father and aunt. At least eleven of the staff from seven or more years ago are still there! Excellent evidence of a happy place. The staff cared for my

stepfather wonderfully well and enabled him to enjoy his 101st birthday!

Reply from Maria Thomas, Administrator at Brendoncare Stildon

Thank you for this beautiful review, it was a pleasure to care for your stepfather and an honour to have been involved with so many of your family members. We are very proud of our colleague retention and I'm sure that you were all happy to see such familiar faces at a difficult time. Celebrating a 101st birthday is a privilege and I'm so pleased that we could be involved and make the day extra special.

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Review of
Brendoncare Stildon
from Karen C (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Mum came to Brendoncare Stildon in November 2023 at the age of 96, after a three-month stay in hospital. The care, consideration and love shown to my mum and to me and my family has been outstanding. All the staff, the cleaners, maintenance, reception, cooks, activity coordinators and managers, are

all so friendly and caring and Mum feels so at home there. As time has gone on, Mum is not so able to join in as much as she did but the staff always check in on her frequently and stop for a chat, they go above and beyond. My sister and I and all the family are so pleased that we found Brendoncare Stildon and would definitely highly recommend them.

Reply from Louisa White, Deputy Manager at Brendoncare Stildon

Thank you very much for this lovely review, our team enjoys your mum's sense of humour and are happy to spend time with her. It is always a pleasure when your family visits. Thank you, again, for your kind words.

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Review of
Brendoncare Stildon
from Nigel E (Son of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My father moved into one of the supported Mews flats just over two years ago. The flat was light and airy, with everything he needed to be self-sufficient while providing the confidence that help would be available if ever needed. From that start, all the staff were welcoming and attentive and Dad immediately

felt at home in this happy and caring environment.
Recently, after a short stay in hospital resulting in a terminal prognosis, the admin staff went out of their way to facilitate his discharge back to a palliative care room at Brendoncare Stildon. Dad was so pleased to be able to return to the place where he felt so loved and cared for and the nursing staff were superb in ensuring he remained comfortable and peaceful in his final days. I cannot thank everyone enough for their professionalism, kindness and concern - both for Dad and for the family - throughout this period and would not hesitate to recommend Stildon.

Reply from Louisa White, Deputy Manager at Brendoncare Stildon

Your dad was an absolute gentleman and it was always a pleasure to spend time with him. We were so happy that we could support him and yourselves at the end of his life, it was a privilege to know him. He will be greatly missed, thank you for the beautiful review.

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Review of
Brendoncare Stildon
from Anthony B (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Having viewed several nursing homes, we chose Stildon for my Mum as the staff we met were friendly and helpful, the room on offer was bright and clean, and the services and facilities seemed ideal. My, 100-year-old, Mum has been there for almost a year now and I have had no cause to regret the decision.

The staff are cheerful, efficient and helpful. Mum's room is kept clean and we were able to personalise it with some of her possessions. She has food intolerances and difficulty eating but the chef has gone out of his way to tailor her menu to her needs. They arrange regular activities and entertainment which residents are encouraged, but not pressured, to join in with. All in all, I have no hesitation in recommending Stildon to anybody seeking a nursing or care home.

Reply from Louisa White, Deputy Manager at Brendoncare Stildon

Thank you for your lovely review, it is a pleasure to have your mum here at Stildon and we always look forward to our little chats in the morning while delivering her newspaper. Your mum is very lucky to have such a caring son and we always appreciate your support of her care.

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Review of
Brendoncare Stildon
from A G (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My dad was placed in this care home for end-of-life care. He was awarded CHC funding. My dad had already arrived at the care home and for some reason the funding was 'pending'. On arrival, the admin was very officious, uncaring and rude and demanded I pay £11,000 for the first month (I think) of care

and wanted to know details of how much Dad's home was worth. As you can imagine, this was very stressful on top of what I was dealing with. My dad was dying. I was heartbroken and she only cared about this payment and gave me a deadline for paying it. Lucky for me, the district nurse just happened to be visiting and she summoned the management who sorted it out. From that day on, the admin did not speak to me or acknowledge me. I had to walk past her office daily to get to my dad's room.
The care my dad received was excellent, the staff were very very kind and supported me too. The manager did help with the admin situation and could not have been more lovely.

Reply from Annie Burisky, General Manager at Brendoncare Stildon

I am so sorry your experience with our administrator was not as it should be and didn't meet the high expectations of the home at this very difficult time for you. I am glad that you felt I managed the situation in a positive way. I am delighted that you felt our end of life care was excellent. Your father was an absolute gentleman. I hope you can move on from this initial negative experience, I wish you peace at this time.

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Review of
Brendoncare Stildon
from Julie P (Daughter of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

Mum came to Brendoncare Stildon in Nov 23 at the age of 94.
She was welcomed by everyone and we personalised her room to resemble her room at home as much as possible as well as the flowerbed outside her door where we planted a lot of her flowers from her own garden.
There is always some sort of activity

but Mum chose to have lunch with everyone and then enjoy her afternoon in her room watching all the quizzes on the TV. But enjoyed any special parties, fetes, singers and really enjoyed a day at the races this year.
Mum was taken ill in September and admitted to hospital and told everyone she just wanted to get back to her lovely home.
When we knew it was the end of life, we just wanted to get her back to have her final days at the home but she was too ill to move and she passed away 30 hours later.
So thank you Stildon for making a very hard emotional time of putting Mum in a home a lot easier for us and for caring and loving Mum the way that you did.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you so much for this beautiful review, we are so glad your mum enjoyed living with us, we certainly enjoyed her company. She always was very interested in everything and everyone around her. She will be missed.

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Review of
Brendoncare Stildon
from Sarah C (Daughter of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience

My dad went to Stildon for end-of-life care. He had already stayed there for a few weeks respite earlier this year and the staff welcomed him and our family back as old friends. Dad was treated with such kindness and compassion in his last days, nothing was ever too much trouble. The nursing staff made

sure he was free of pain and was comfortable. The manager always made time for a chat and made sure I was informed of what was happening with Dad's care. He came into Stildon from the hospital - where it was very busy and noisy - to the peace and tranquility of Stildon and it was as if he could finally relax and he slipped away peacefully and with dignity.
I have nothing but praise for the support I received from all the staff after Dad died. I would recommend Stildon to anyone looking for a friendly, caring, and homely place to look after their loved ones.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for this lovely review. As you know, your dad was a real gentleman and always had a twinkle in his eye. We are so glad we were able to provide a peaceful, safe place for him. Thank you for your kind words, we were very privileged to support you all through this sad time.

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Review of
Brendoncare Stildon
from K R (Son of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

Mum appears to be very happy, especially now she is in her new room. She says most of the carers are extremely nice and considerate.
One thing that would be nice would be to have her own phone as she struggles using her mobile

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thanks for your kind words. Your mum has really settled downstairs. It is no trouble at all to provide a landline for your mum. I will call you and sort this out.

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Review of
Brendoncare Stildon
from Jules H (Daughter of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

My mother received end-of-life care at Stildon earlier this year and her/ our experience was exemplary.
From her very first hospital assessment and advising my Dad with all the paperwork in order to have her moved as quickly as possible; to the last few days of her life, the care and consideration

shown by all members of staff was wonderful.
Someone was always on hand to check whether Mum was comfortable or to provide a cup of tea and a smile for us all.
Mum spent the last few days of her life smiling and incredibly grateful to receive such caring, friendly, and dignified treatment.
Her room was spotless bright and spacious and felt like a home from home and the food was prepared fresh daily.
It was comforting for the grandchildren to visit a care home and to see residents full of life and laughter.
Thanks to the care at Stildon, Mum was able to end her days peacefully and contentedly; it did feel like a sanctuary to us all and made the experience easier to endure.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for this wonderful review. I am so glad that the entire team supported your lovely mum and family during this difficult time. At Stildon, we pride ourselves on the quality of end-of-life care we provide. Your mum was a truly inspirational woman who I can honestly say touched everyone with her dignity and beauty of spirit. Thank you sincerely for the privilege of supporting you all. Sending you all our warmest wishes

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Review of
Brendoncare Stildon
from G J (Daughter of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

My mother stayed at Bredoncare Stildon for two weeks' convalescence after a joint replacement.
When she arrived at Stildon, all the staff came to meet her, making her and us feel welcome. There were also some lovely, fresh flowers in her room which were much appreciated!
Mum said that all the staff,

from reception to cleaners, nursing and care staff, activity coordinators and managers, were friendly, kind, caring and always approachable. Mum enjoyed the meals and also the opportunity to eat in the dining room with other residents.
It was a relief to me and my brothers to know that Mum was being supported, especially initially with her personal care and at night.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you so much for taking the time to review us. I am so glad that we were able to support your mum and give your family peace of mind. Thank you again.

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Review of
Brendoncare Stildon
from Pamela G (Daughter of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

My mother was a resident of Brendoncare Stildon for over eight years. She was lovingly cared for all of this time with dignity and respect. Initially, she would be taken into the garden, to the dining room for meals and to the regular activities. In latter years, she became more bedridden but the staff

frequently popped in to see her and spend time just ‘with’ her.
Birthdays were always celebrated by on the on-duty staff singing happy birthday and a cake with candles. She adored the chance to hold the ducklings in the spring and being able to stroke my dog, Daphne, beside her on the bed. I was always greeted as a welcome member of the team and will miss the staff for their great company, support and cheerful attitude at all times. I cannot recommend Stildon too highly.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your lovely words. It has been such a pleasure to care for your lovely mum and be part of your family as we helped to support you. You have been a wonderful advocate for Stildon over the years and we thank you from the bottom of our hearts.

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Review of
Brendoncare Stildon
from Sally L (Daughter of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

My mum went into Stildon for two weeks for some emergency respite care just before Christmas. The care she received in her opinion, and in ours, was excellent. The rooms are clean, bright and comfortable. The communal areas are bright, comfortable and homely. The staff are professional, caring, kind

and patient and treated her with dignity. We were made to feel welcome every time we visited. The nursing staff liaised with us and my mum’s GP regarding her condition and pain relief. A huge weight was taken off my shoulders knowing that she was being so well looked after. My mum chose not to join in activities but there seems to be a lot going on that she could have joined in with. And the food was really good too. All in all, I would recommend Stildon to anyone that is needing somewhere to go where they feel looked after and safe. The manager is very responsive and easy to chat to and the reception and admin staff are really helpful too.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for taking the time to write Stildon such a lovely and kind review. We are so glad that we were able to support your mum through a challenging time in her life and I am glad we could give you peace of mind. You were both a joy to welcome into the home. We wish you all the best.

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Review of
Brendoncare Stildon Mews
from A P (Son of Resident) published on 27 December 2023

Submitted via Postal Card • Report

Overall Experience

My brother and I looked at several homes in West and East Susses before deciding on Brendoncare Stildon Mews - was a clear stand-out home. From the moment we stepped into the Bursar. Clean and tidy in all departments but what stood out was the people all were friends and caring and helpful. My mother

received excellent care during her stay.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon Mews

It is so kind of you to write Stildon such a lovely review, particularly as your mum’s time with us was short. We were all very glad to support you through this difficult time and we wish you all the best.

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Review of
Brendoncare Stildon
from Juliette A (Daughter of Resident) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience

My mum was at Stildon for 16 months. She was always well cared for and comfortable. The staff were very caring and attentive, and Mum had her favourites. Her room has a warm and homely feel to it. Mum didn't wish to take part in many activities, but the programme was good and varied. The trips to the

racecourse were brilliant, and being able to take Mum out to this helped her well-being. The staff ensured Mum was very comfortable and passed away pain-free and dignified. I would not hesitate to recommend Stildon.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for taking the time to write Stildon such a lovely review. I am so glad our team made such a difference in your mum’s life; we enjoyed looking after her. I will pass on your kind words to the team here at Stildon; they will be thrilled to read your kind words.

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Review of
Brendoncare Stildon
from Judith T (Daughter of Resident) published on 11 September 2023

Submitted via Website • Report

Overall Experience

My parents came to Brendoncare Stildon Care Home after Mum’s health deteriorated; Dad went to to keep her company but also because he’d exhausted himself caring for her. Straight away, Mum relaxed, confident she was in a safe, caring environment. She was quickly provided with a special mattress and

chair to make her as comfortable as possible in spite of an increasingly painful condition. Stildon also has excellent GP links, so all concerns about her complex medication regime were allayed at a stroke. It really upset Dad to leave his own home but the staff at Stildon were so kind and caring and respectful of him. All the staff, as well as nurses and carers, took pains to get to know my parents and understand their feelings as well as health issues. Sadly, Dad passed away but his final weeks were peaceful, surrounded by staff he had come to know and trust.
Stildon is a comfortable, well-equipped home which really does try to be "home" for its residents and very supportive of the family.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your kind words. We are so glad that Stildon has been a home from home for your family. Stildon works hard to provide a family environment. It is lovely to hear that our wonderful team provided excellent care for your dad at the end of his life.
We very much enjoy supporting your mum and your family as we continue to care for your mum.
On a personal note, I often chat with your mum on her way to spend time in the garden. It is definitely her happy place.

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Review of
Brendoncare Stildon
from B H (Husband of Resident) published on 10 June 2023

Submitted via Website • Report

Overall Experience

I moved my wife into Brendoncare Stildon from another home in the area. My family and friends have already noticed a difference in my wife, she is far calmer and responds well to the carers.
I have been very impressed with all the staff, both caring and admin, who have helped the move go as smoothly

as possible.
The care my wife now receives is 1st class, as all of the staff have given us their time to get to know my wife and also myself, being a frequent visitor.
I would have no qualms, about recommending Stildon to anyone looking for a home for a loved one, safe in the knowledge that they would receive care of the highest quality.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for taking the time to write this kind and positive review for us at Stildon. We are so happy to hear that your wife has settled with us and is most importantly calm and happy.

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Review of
Brendoncare Stildon Mews
from N E (Son of Resident) published on 2 June 2023

Submitted via Website • Report

Overall Experience

My father lives in one of the Mews flats which are part of the Brendoncare Stildon community. Since he moved in about 18 months ago, he has constantly been singing the praises of the care staff and telling us how happy he is there. The building is very nicely decorated and the gardens well kept; it

is a friendly atmosphere and the staff are attentive. Being in one of the attached flats means that Dad can live as independently as he wishes, with the security that he has trained care staff on call if ever needed and the option to increase levels of personal support should his future needs change.
It is a great comfort to know that Dad is in such safe hands and feels so at home at Stildon Mews.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon Mews

Thank you for this lovely review. We are so glad that your dad is so happy living at Stildon Mews, he has rapidly become an active member of the Stildon family and quite an inspiration to us all.

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Review of
Brendoncare Stildon
from D H (Cousin of Resident) published on 2 June 2023

Submitted via Website • Report

Overall Experience

I am very grateful to all the staff at Brendoncare Stildon for the kind, helpful, patient and sensitive care that is given to my relative. The atmosphere is friendly, welcoming and positive. I have been impressed how her care has been adapted to her increasing needs and it is reassuring to know that

she is in safe, professional and caring hands.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your lovely review. You are such a support to us. I am so glad that you are happy with our proactive response to your aunt’s increasing needs. We review care daily to meet resident needs and as you can see this works well.

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Review of
Brendoncare Stildon
from H T (Daughter of Resident) published on 21 March 2023

Submitted via Website • Report

Overall Experience

We have been extremely impressed with the excellent level of nursing and residential care provided at Brendoncare Stildon. Following a stroke, our mother is entirely reliant on the staff for all her needs. The home is always clean. Communication is good, staff are friendly, professional and respectful.

Brendoncare, Stildon strive to provide an inclusive, warm and stimulating environment for which we are very grateful.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you so much for taking the time out to leave us such a kind review, it was our pleasure having your mother here with us at Stildon.

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Care Homes Owned by Brendoncare Foundation in West Sussex

Brendoncare Foundation Locations in West Sussex (2)

Brendoncare Foundation Reviews in West Sussex (54)

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